Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,374
chart
#194
All reviews
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Jan. 15, 2024
Me encanta poder tener un chat directo en la pagina web y que pueda ver lo que hace el cliente en el instante
Dec. 15, 2023
Very good but I would like to turn off the app emailing every message to us and just use the app.
Dec. 13, 2023
great app, but it would be good to have some sort of notification there is an email waiting (like a sound or something)
Dec. 12, 2023
The app is okay. It would be nice to be able to forward messages to other staff members who are not listed on the shopify list. We have staff who simply answer products questions and have no need for access to shopify.
April 25, 2024
we migrated from a paid livechat to save funds. so far it works for what we need, primarily a B2B busienss. The addition of the unified inbox assists greatly so that one person can manage the inboxes for all stores. It would be great if there was an automatic assignemnt feature so that only one perosn got notifications rather than all the users. the assigned user could then assign it to another if necessary.
Dec. 10, 2023
Dec. 10, 2023
Gute App, leider kann man keine Dateien verschicken (bspw. eine PDF-Rechnung o.ä.).
Dec. 6, 2023
This is an excellent app for customer follow-up enquiries, but we get duplicate e-mails into our inbox and these tend to pile up. A suggestion would be for the app developer to add a WhatsApp or similar notice to alert us 24/7 that there is an e-mail (perhaps even including the active link) awaiting our attention. This would lead to far quicker response times across international time lines.
Dec. 4, 2023
Nov. 30, 2023
funktioniert einwandfrei und ermöglicht eine direkte Kommunikation mir den Besucher:innen unserer website. :)
Nov. 29, 2023
It works really well, but it was a little tricky to work out why multiple staff were getting notifications. I worked out it's actually set via Staff Permissions in Shopify, so all good now.
Nov. 28, 2023
Toimii hyvin! Ainoa ehdotukseni olisi lisätä ponnahdusilmoitus asiakkaille, kun asiakaspalvelu on paikalla. Tällöin asiakas tulisi matalalla kynnyksellä laittamaan viestiä. Muuten käyttöliittymä on selkeä eikä muita ongelmia ole ilmennyt. https://politiikkakauppa.fi
Nov. 27, 2023
I have the chat open on my laptop and my computer but they don't update. If I "close" a conversation one on my computer, it stays on my laptop.
Nov. 27, 2023
I love this app and it saves us a lot of money being able to provide chat internally so easily. If you added better reporting I would change this to 5 stars.
Nov. 27, 2023