Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,376
chart
#190
All reviews
Review RSS Feed
Oct. 11, 2022
i don't like that you have to try and figure out how to edit the theme codes and to get the things added on your page. it should be a little bit more user friendly everybody is not computer savy especially with codes.
Thank you for writing your review and for providing us with feedback here. I can appreciate that having to edit your theme's code can be intimidating if you're not familiar with HTML or Liquid, and if you require any help getting Shopify Inbox set up and working I'd recommend getting in touch with our support team for further assistance: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Oct. 3, 2022
Pros: great integration with shopify. Customer info at finger tips. Cons: It needs more features: Provide email support, so that we can use the same tool for chat and email support. Provide levels of instant responses, so that we can have more of them available in a categorized way, allow customers to easily upload attachments. Better options styling and layout options to help avoid overlapping with cart page buttons.
Thanks so much for taking the time to share your feedback here! I'll be sure to pass all of your feature requests on to our development team. Take care! - Brie, Shopify Support
June 26, 2024
I like shopify inbox, it's worked really well for my customer. However despite following all the steps I still can't make notifications work on Chrome. I have to rely on seeing these on my phone/email. Also would be nice to be able to choose exact position on the page, I think it interferes with my cookies pop up sometimes.
Hey, there! I'm sorry to hear that you haven't been able to get your desktop notifications working. In Chrome, desktop notifications for new Inbox messages should appear when your browser is open and you're logged in to your Shopify account. That said, in order to receive desktop notifications on the computer, you also need to click "Allow" when prompted by your browser in order to allow desktop notifications from Shopify Inbox. The browser prompt appears the first time you log into Shopify Inbox. If you missed or dismissed the pop-up prompt the first time, then you can access your Shopify Inbox desktop notification settings at any time by clicking your name on Shopify Inbox > Notifications. If you're still not receiving notifications after checking this, feel free to reach out to our Support team any time and we can continue troubleshooting with you: https://bit.ly/2AWw5VA. Regarding being able to move the Shopify Inbox chat box, I can definitely understand why this would be useful. I'll be sure to share that as a feature request with our developers for you. Take care! - Brie, Shopify Support
Sept. 21, 2022
Globalement l'application est assez pratique. Le seul bémol c'est l'affichage de la liste de produit. Le nom des produits est tronqué, ce qui rend difficile la sélection de produit ayant un nom proche.
Sept. 20, 2022
Really good, better than Freshchat which we now cancelled. A couple of features that would give this a good 5 stars is emoji's, more instant replies (FAQ) and file uploads (for example PDF). Other than that, we're loving it.
I'm delighted to hear that you're enjoying using Shopify Inbox and we really appreciate you taking the time to write your review and sharing your experience with the app thus far. In terms of the suggestions you've made, I can see why all would be helpful additions and I will pass them all onto our development team for them to consider. Thanks again for reaching out. -Victor, Shopify Support
Sept. 19, 2022
Enter を押すと送信されるのは良くない。文字変換が頻繁にある日本語において、文章作成中のEnter は頻繁に使用するため、誤送信が頻発する。特に消費者側から文章断片が連続で送られてくるのは双方にとって良くない。
Sept. 18, 2022
easy to use and used often by customers. easy to use and used often by customers. easy to use and used often by customers.
Sept. 15, 2022
Useful for quick resolution of customer issues when both parties are online with option for customers to leave a message when we are not available
Sept. 15, 2022
We use this app as a convenience for our customers. Lots of times we get inquiries off hours when customers are reluctant to call. It works well. I like that it will switch to e-mail if the customer leaves the store before we can provide a personalized response. I wish there was a better notification sound when someone asks a question.
Sept. 15, 2022
Fungerer super godt, jeg kunne ønske mig ekstra funktioner som at man kunne lave en boks hvor de klikkede af om vi måtte sende dem mails under kontakt og større mulighed for at lave automatiske svar på samtaler.
Sept. 13, 2022
Per ora funziona bene ed è comoda perché tutti i messaggi dei clienti finiscono dentro un unico posto. All'inizio avevo riscontrato un problema con la visualizzazione della chat da desktop che una volta aperta usciva dallo schermo.. poi però è stato risolto.
Sept. 13, 2022
Easy to use and fast too. Love how it integrates well with Instagram. Interacting with customers in real time. I just hope the mobile app worked as well as the web app.
Sept. 12, 2022
I hoped there was a way that the visitors could chat without leaving any contact details...that would, I believe, make things easier and faster..
Thank you for your review. I can certainly appreciate how this could lower the barriers for communication, and I have shared your feedback with our development team for consideration. -Olivia, Shopify Support
Sept. 12, 2022
It's our second day working with this app and so far it's working good. The only problem is that whenever we send a reply, it gives us the error: Inbox failed to deliver this message. Try again but after a minute the error disappears and looks like the message is delivered. If this issue can be resolved, it will be a very good and efficient app.
Hey, there! I'm sorry to hear you're receiving some error messages in the app. This can sometimes occur with Facebook messages if permissions haven't been setup correctly. If this is happening with Facebook messages specifically, please re-add the Facebook account in your Facebook channel. If this doesn't work or if this is happening with messages from platforms other than Facebook, please contact our team so we can continue troubleshooting with you: [email protected]. Thank you! - Brie, Shopify Support
Sept. 3, 2022
This app is really helpful. My only complaint is it allows only 1 store. I have 3 that I currently manage for different pieces of our company. It would be nice to manage them all without having to log out and log back in, ESPECIALLY on my mobile app.
I'm delighted to hear that Shopify Inbox has been a useful tool for your business and thank you for providing us with your feedback via your app review. In terms of having to log out and then back in each time when you have multiple stores, I can understand why this is a time-consuming and frustrating process and I will be sure to submit your comments to our development team. -Victor
Aug. 23, 2022
顧客との連携を密にするために試しで使っています。チャットの変換のたびに送信されてしまうので、そこを改善してほしいです。日本語ならではの悩みです。そこが直れば使いやすくわかりやすく、引き続き使っていきたいアプリだと思います。
Aug. 23, 2022
Nice app. It's integrated with my live chat, Instagram inbox, and facebook messenger so i get messages from all channels in one place. The only issue is having to log in every time.
Thank you for writing your review and for letting us know how you're finding it! I'm glad to hear that you've been able to integrate your communication platforms through Shopify Inbox and are using it to speak to your customers. We also appreciate you letting us know that you'd like to be automatically logged in each time you open Shopify Inbox and I will be sure to pass this feedback onto our developers. -Victor, Shopify Support
Aug. 19, 2022
It's very useful. I need it to do furniture online business. It would be better if allowing customer to contact us without input name and email.
Thank you for writing your review and for sharing with us your experience using Shopify Inbox thus far, and I'm glad to hear that it's proven useful! I can see why allowing customers to get in touch without having to provide this information would make it easier for them to reach out, and I will be sure to pass this suggestion onto our development team. Thanks again. -Victor, Shopify
Sept. 6, 2022
Hard for me to give five stars on anything these days, but this little add-on works excellent for the intended purpose.
Aug. 12, 2022
Het lukt best goed om te communiceren met de Shopify inbox maar de app is soms wel wat traag. Het duurt even voor deze open gaat.