All reviews

Rating Breakdown

  • 5
    79% (4,970 ratings)
  • 4
    14% (849 ratings)
  • 3
    3% (204 ratings)
  • 2
    1% (85 ratings)
  • 1
    3% (189 ratings)
Review RSS Feed Review RSS Feed

1 / 5 Share

Dec. 29, 2023

No funciona, es una app inutil!!!!

Using app

About 12 hours

Total reviews

2

Average rating

1.5

1 / 5 Share

Oct. 30, 2023

not working for out company, app won't let you exit on mobile or go back to the main page with the insane questions

Using app

About 2 hours

Total reviews

1

Average rating

1.0

1 / 5 Share

Oct. 11, 2023

i am getting issue for speedtest for this plugin is there any solution ? if it causing the trouble why should we use this plugin ? For users on slow connections, external scripts dynamically injected via document.write() can delay page load by tens of seconds. Learn how to avoid document.write(). Source Shopify Hosting https://cdn.shopify.com/shopifycloud/shopify_chat/storefront/shopifyChatV1.js?api_env=production&c=black&i=chat_bubble&p=bottom_right&s=icon&shop_id=VgItDhwJnJ6eeWdnt3QHtTqq41qdZ2HPcOt4IVMG8p4&t=chat_with_us&v=1&vp=lowest&shop=53aa19.myshopify.com

Using app

24 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi, there. Thank you for your review of Inbox. We have no additional reports of wide spread store slowdowns due to using the official Shopify Inbox App. If you believe that your store is being slowed down due to the app, please reach out to our Support Team using this link: https://shopify.link/vRnL. -Imogen, Shopify Support

1 / 5 Share

Oct. 9, 2023

not good it blocks my menu and blocks online store on mobile

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, thank you for your review and feedback. You do have the ability to move the Inbox app chat icon to the left or right side of the store as well has adjust it's position vertically. If you need assistance with that, please don't hesitate to contact our authenticated support team: https://bit.ly/2AWw5VA. Thank you! -Shay, Shopify Support

1 / 5 Share

Oct. 5, 2023

less useful now that facebook and instagram not in the same box too few automated responses

Store

Warndu

Using app

Almost 2 years

Total reviews

9

Average rating

4.0

Developer Reply

Thank you for your review! -Emily, Shopify Support

1 / 5 Share

Aug. 24, 2023

chat icon is directly over Checkout button for some themes and diasables function of it. not recommended...

Using app

5 months

Total reviews

8

Average rating

3.5

Developer Reply

Hi, thanks for taking the time to share your review with us. Our developers are aware of the issue with the chat icon in obstructing the cart pop-up or drawer, and have since pushed a fix for this. If the issue still occurs on your store, please uninstall the Shopify Inbox app, then reinstall it again as this should help fix the issue. If it doesn't however, you can get in touch with our support team via the Help Center: https://shopify.link/qLKl so that we can conduct a more in-depth investigation on your account. Thanks! -Kimi, Shopify Support

1 / 5 Share

Aug. 14, 2023

I liked the instant connection with my customer! But I got ~10-20 people chatting and wasting my time: I am a Shopify Expert and I can help you...... Crazy! I disabled the app! Sad!

Using app

3 days

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your review! -Emily, Shopify Support

1 / 5 Share

Aug. 2, 2023

es gibt kein schliessen Button und man kann das Fenster auch nicht klein und dezent machen. Auf jeder Seite taucht es ungefragt wieder auf. Einstellungsmöglichkeiten sehr bescheiden.

Using app

Almost 2 years

Total reviews

3

Average rating

1.0

1 / 5 Share

July 12, 2023

Je n'ai que de la publicité de développeurs des US, Ouganda ...etc C'est désagréable et ca ne peut pas se parametrer. Donc j'arrête

Using app

About 2 months

Total reviews

2

Average rating

3.0

1 / 5 Share

June 27, 2023

constantly being harrased by marketers, freelancer & fake shopify employees. so if youre interested in that then here you go. i turned off the chat & inbox but yet IM STILL GETTING THESES SPAM MESSAGES

Using app

5 months

Total reviews

3

Average rating

2.3

1 / 5 Share

June 17, 2023

it is a spam magnet!! get it if you want to be inundated with nigerian digial marketers every hour of the rest of your life

Using app

4 months

Total reviews

2

Average rating

3.0

Developer Reply

Hi, there. We appreciate you reaching out and sharing your experience. Earlier last month, our development team enabled hCaptcha to Shopify Inbox to help reduce spam and blocking conversations one by one. If you'd like, you can give the app another try to test out this new feature. We hope this helps! - Moira, Shopify Support.

1 / 5 Share

June 12, 2023

Huge potential, but I have to block 30-50 people a day as they're just scammers from weird countries trying to sell you their Shopify services. These scammers then get your social media, phone numbers, email etc and pursue that way too. And it's a lot of hard work to spend most of your day blocking messages, there should be an easy way to filter these out some how, until this gets fixed. Once this issue is fixed, I will re-install the app.

Using app

About 2 months

Total reviews

5

Average rating

4.2

Developer Reply

Hi, there. We appreciate you reaching out and sharing your experience. I can definitely understand manually blocking is time-consuming and an issue for your business. Earlier last month, our development team enabled hCaptcha to Shopify Inbox to help reduce spam and blocking conversations one by one. If you'd like, you can give the app another try to test out this new feature. We hope this helps! - Victoria, Shopify Support.

1 / 5 Share

June 14, 2023

Logs you out whenever you travel overseas (so don't forget your password) - the absolute rubbish we've come to expect from the utterly useless development team at Shopify. Update: since contacting support regarding the issues I have with this app, I have been inundated by spam conversations offering marketing services (none received in the 12 months prior, at least 30 spam conversations received since). Coincidence? I wonder!

Using app

Over 1 year

Total reviews

6

Average rating

4.3

Developer Reply

Hi, there. I understand that it must be frustrating to login again when you're in a new location, and I appreciate you sharing your feedback here. I'll be sure to let our developers know about what you've been experiencing. Thank you! -Sophia, Shopify Support

1 / 5 Share

May 26, 2023

Shopify inbox is all spam. It’s a waste of time and detracts from actual customer engagement. Wish it were more reliable and could filter the bots out.

Using app

11 months

Total reviews

1

Average rating

1.0

Developer Reply

Hi, there. I understand how frustrating it can be to receive spam messages, and that your time is much better spent helping customers. You do have the option to block a conversation, though I know this can also be time consuming if you're receiving spam from multiple users. While we can't block spam entirely, we'll continue to look for ways to reduce it. Thanks for taking the time to share your review! -Sophia, Shopify Support

1 / 5 Share

May 23, 2023

As long as there is chat, the program keeps sending emails, one for each line of conversation. Even if you cancel all notification options in the settings, it will still be the same. Frustrating, no technicians to fix or advise.

Using app

Almost 2 years

Total reviews

2

Average rating

2.5

Developer Reply

Thank you for taking the time and bringing this to our attention. It looks we'll need to take access your account in order to get a closer look at the issue and collect some logs for our development team. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and we'd be happy to assist you through live chats or emails. Cheers. -Elias, Shopify Support

1 / 5 Share

May 8, 2023

I deleted this app due to spam messages. Shopify's solution to block one spammer at a time is impractical. Shopify support couldn't help.

Using app

6 months

Total reviews

6

Average rating

4.2

Developer Reply

Hi, there. Thank you for taking the time to share this feedback. I can definitely understand how having the ability to block spam converations in bulk would be helpful. We're always trying to improve our features, and I'm happy to pass your feedback on to the development team. -Erin, Shopify Support

1 / 5 Share

Oct. 6, 2024

Boa tarde, preciso uma solucao para meu problema para que volte a funcionar como funcionava a quase 2 anos sem problemas. Nao quero uma solucao para aplicar em mais de 1200 paginas. Por favor, eu pago caro pela plataforma inclusive voces recebem uma comissao em cada venda, para ter meus problemas solucionados, problemas gerados pela propria plataforma. Estou realmente decepcionado com o meu ultimo atendimento que a resposta para meu problema era adicionar uma linha de codigo em todas minhas paginas que me custaria dias de trabalho por uma falha gerado pela propria SHOPIFY. Numero do meu ticket 51101767

Using app

Over 1 year

Total reviews

1

Average rating

1.0

1 / 5 Share

April 20, 2023

I don't really know how Scammers have figured out the brand new shop I literally just opened 3 days ago and it is set to private I haven't even added a product yet and I keep getting scammers all in my inbox like crazy. I'm not able to report them either, every single other app that has a messaging system has a report button. This is a problem and it needs to be fixed ASAP

Using app

2 days

Total reviews

1

Average rating

1.0

Developer Reply

Hi there, Secretcatcandles. Thanks for taking the time to provide your feedback. We apologize that your experience with the app hasn't been optimal. To address the issue you mentioned, we would like our internal team to review your account and provide further assistance. In order for us to investigate, you'll need to head over to the Shopify Help Center (https://bit.ly/3cJkx8V) to create a support request. Victoria, Shopify Support.

1 / 5 Share

April 16, 2023

Removing Facebook messenger and Apple business chat takes all the appeal out of this app. Terrible move from Shopify.we will be looking for an alternative and will exploring the possibility of taking our business to another e-commerce platform.

Using app

Over 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support

1 / 5 Share

April 14, 2023

Annoying. Every time there is a message it emails ALL admin personel. Sure you can turn it off for everyone but you can't pick who gets the messages. So all or nothing. Chat support has yet to get back to me. Frank

Using app

About 1 year

Total reviews

7

Average rating

2.7

Developer Reply

Hi, there. Thank you so much for your valuable feedback! I do want to clarify that each staff member can adjust their own notifications for Shopify Inbox. Simply login and head to Inbox > Notifications and adjust as needed! - Skye, Shopify Support