Shopify Inbox

Thank you for the detailed feedback. The new verified sign-in protects you and your customers and connects each chat to the right person. It's also what provides customer details. With Require customer sign-in turned on, you get the name and email needed to assist and follow up. Turning it off allows anonymous chat without that data. On the AI changes, we'd like the specifics so we can help. Please reach us at help.shopify.com/support.

Thanks for your review. Shopify Inbox now collects customer emails through verified sign-in because the old form allowed someone to enter an email they did not own. Turn on Require customer sign-in in Sales channels > Inbox > Chat settings so conversations with staff include a verified email and real customer record. This also helps Inbox connect the conversation to the correct customer for more personalized support. Please contact us at help.shopify.com if turning this on does not solve the issue for your store.

Thank you for the detailed, specific feedback. One lever that helps right away: turning on "require customer sign-in". This asks buyers to verify their email, which restores your ability to tell new from returning customers, lets your replies reach their inbox, and brings back more customer context. On the split conversations, the FAQ visibility, and the AI answers, we want to confirm the specifics so we can give you an accurate response. Please reach us at help.shopify.com/support.

感謝您回報這個問題。應用程式無法開啟確實會影響您的使用，我們來協助您排除。建議先試試以下步驟：確認 App 已更新至最新版本、完全關閉後重新開啟、重新啟動裝置，若仍無法開啟可將 App 刪除後重新安裝。如果問題持續，歡迎透過 help.shopify.com/support 與我們聯絡，並告訴我們您使用的裝置與系統版本，我們會進一步協助您。

Thanks for your review. Shopify Inbox now uses verified sign-in for conversations with staff. The old form allowed someone to enter an email they did not own, which was less secure and could let someone ask about another buyer's order information. Verified sign-in protects buyers and merchants and connects the conversation to the correct customer record, which gives staff better context for personalized support. You can turn Require customer sign-in off in Sales channels > Inbox > Chat settings if anonymous chat works better for your store. If you have more questions feel free to reach out at help.shopify.com.

Thank you for the detailed feedback. Good news first: the mobile display issue, where the app covered the whole screen, has now been fixed, so please update and take another look. On telling new from returning customers, turning on "require customer sign-in" asks for their name and email, which restores that visibility instead of showing "new visitor." Shopify Inbox now collects customer emails through verified sign-in because the old form allowed someone to enter an email they did not own improving accuracy on the app. The old form allowed someone to enter an email they did not own, which was less secure and could let someone ask about another buyer's order information. Verified sign-in protects customers and merchants. If anything still looks off after updating, the team at help.shopify.com/support is happy to help.

Thanks for the detailed feedback on the recent Inbox update. Changes like this are exactly what our team needs to hear, so we've shared your notes on customization, lead capture, and conversion with them. If you'd like help getting the current setup to fit your workflow, our team at help.shopify.com/support can walk you through the options available today. We appreciate you taking the time to write this.

Hi there and thank you for taking the time to review this app. If you have any specific concerns you'd like to share with us, please do feel free to reach out to our Retail support team via help.shopify.com, at any time. We can address those issues and troubleshoot as needed.

Thanks for the detail. A chat that errors on click, plus one store you can't open at all while colleagues can, usually points to something account- or permission-specific. Two things that help: ask your store owner to confirm your staff permissions on the affected store (since teammates still have access), and reach our support team directly at help.shopify.com/support to look into the errors on your account. Trying a different browser or incognito can also rule out a cached session.

Hi there and thank you for taking the time to review this app. If you have any specific concerns you'd like to share with us, please do feel free to reach out to our Retail support team via help.shopify.com, at any time. We can address those issues and troubleshoot as needed.

Hi there and thank you for taking the time to review this app. If you have any specific concerns you'd like to share with us, please do feel free to reach out to our Retail support team via help.shopify.com, at any time. We can address those issues and troubleshoot as needed.

Thanks for the clear report, and you're right that closing the chat should be just as easy on mobile as it is on desktop. Other merchants have flagged this too, and a missing close control on phones is often tied to the widget size or a theme conflict on the storefront. Our team can look at your specific store and help make it dismissible at help.shopify.com/support, and we'll pass the mobile close-button gap to the Inbox team.

Merci pour votre retour. « Trop verrouillé » peut signifier plusieurs choses, et nous aimerions comprendre ce qui vous bloque précisément (personnalisation du widget, réglages, autorisations). Si vous pouvez nous en dire plus via help.shopify.com/support, nous pourrons mieux vous aider et transmettre vos remarques à l'équipe Inbox. Merci d'avoir pris le temps de partager votre expérience.