Shopify Inbox
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Loved it, it has separate mobile app as well. i wish it has more features and some more functionality.
Un descubrimiento que nos ha hecho ganar muchos puntos. No le doy un 5 porque creo que aun puede dar mucho mas como por ejemplo la posibilidad de unir whatsapp
Handy, nicer to have a native alternative to Intercom. The sync between Facebook seems to be intermittent as not all messages show up and if someone replies to a customer message within Facebook, it doesn't show up in Inbox.
Hey, there. Thank you for taking the time and writing this review! We're delighted to hear that you're enjoying our Shopify Inbox app, and we appreciate your feedback on the sync between Facebook. While the issue may have more to do with whether messages are sent through the online store chat or email, we'd be happy to pass your feedback along to our development team. Cheers! -Elias, Shopify Support
Shopify Inboxでのお客様へのリアルタイムでの応答は、お客様に感動と安心感を与え購買につながるようです。お客様の知りたい内容や商品への手応えもありますので、ぜひ導入されることをお勧めします。
After installing this app. I have started receiving many messages, which are nuisance sometimes. However interaction with potential customers actually give more relief to them which, I believe, lead to worry free shopping. So overall this app. helps my business.
Chat is good but no way to turn off chat and just display FAQ after office hours. It would be perfect with that feature
Thank you for writing your review and for sharing your feedback with us here. I can see why it would be preferential to disable notifications coming through outside of office hours and will be sure to pass your feedback onto our development team who work with Shopify Inbox. We appreciate your suggestions on how we can improve the app. -Victor, Shopify Support
Muito boa a app! Porém, falta adicionar etiquetas às conversas. Quando houver esta opção, migro a 100%
Easy to use app. Only 1 thing has to be improved is the login process. For some reason I should log in every time when I receive questions from my customers.
Hi there, Lazypants. Thanks for taking the time to leave a review for Inbox. Currently, you're asked to login everytime you want to use Inbox as a security measure to keep your conversations with customers safe and secure. However, we do see the value in being persistently logged into Inbox, so I've passed along your feedback to our Product Team so they can consider looking into making a change regarding the login process. Thanks again for your review! -Imogen, Shopify Support
Overall, I love being able to take chat messages. However, I wish we could choose who receives notifications (certain people in our shop are designated to run the chat, but everyone receives the emails).
Hi there, Different Roads. Thanks so much for taking the time to leave a review for Shopify Inbox. We're happy to hear that you love Inbox so far. I did some digging into your email situation here and you should be able to pick and choose who gets notifications from Inbox. You can invite staff members to Inbox from your Inbox at this page here: https://bit.ly/3milTev. If you have staff members who are not on this list that are receiving emails, double check their permissions in the 'Users and Permissions' section of your Shopify Admin. If they don't have app permissions for Inbox there, and are still receiving emails, then you will want them to click 'unsubscribe' on the bottom of the most recent Inbox email they've received. This will prevent them from receiving any future emails. If you need any assistance with these steps, or find that the steps didn't solve things for you, you can reach out to the live team for assistance at this link: https://bit.ly/2AWw5VA. -Imogen, Shopify Support
Used app to connect my messaging account to my Shopify store. Works, but needs further feature upgrades.
It's great that you receive an email and you can directly chat with customers in the chat box and as the business owner, this is great for our customers. THe issue that I have an Operations / Cust Care team who run Freshdesk and I would like to copy these enquiries into their system. At the moment we are cut and pasting the Shopify Inbox calls into Freshdesk. Can this be improved? Apart from that I'm very happy with the front end and I'm just setting up my typical Q & A automation.
Hey, there. Thanks so much for leaving a review and sharing this suggestion! We're delighted to hear that our app is working well for your customers, and we appreciate the feedback. We also understand that your business uses Freshdesk and you'd like to see some improvements towards integrating with customer relationship management (CRM) programs - we'd be happy to pass your suggestion along to our development team as a feature request for considerations with future releases or updates. Cheers! -Elias, Shopify Support
Ich finde das Tool bis auf ein paar Kleinigkeiten sehr gut! Allerdings antworten viele nach erfolgter Anfrage und Beantwortung nicht mehr. Woran das liegt ist mir bisher schleierhaft. Auch werden Gästeanfragen nur mit Kürzeln, die keine Rückschlüsse auf Personen zulassen angezeigt.
The order check function and auto-response are useful. But it has no idea what the customer is viewing so that's not good for sales. Wish could improve it.
Hi, there. Thanks for taking the time to leave a review for us! You should be able to see the product that the customer is chatting about within Shopify Inbox, as well as the page that they're currently viewing. Is there additional information that you're looking to have shown? If so, please reach out to us at [email protected] so we can take a record of that feedback and pass it along! -Imogen, Shopify Support
Great to have the ability for customers to get in touch. I'm not actually online and available all the time, but when I'm not I can email customers with the response.
It does what it's designed to do. I wish there was a link to the page my customer is contacting me on. It just gives me the page title which can be hard to find sometimes and not very efficient for a fast response time. You have to always have the Inbox tab open to get desktop notifications for open conversations. Other than that, it works fine just had some design suggestions.
Hi, there. Thanks so much for taking the time to leave a review for us regarding Shopify Inbox. Your feedback regarding being able to click a link to be taken to the customer's page is a great idea. I'm happy to let you know that I've gone ahead and passed that request along to our Product Team for their considerationally. In regards to notifications, you can consider downloading the Shopify Ping web app to your store from your appropriate, official webstore and you should be able to receive notifications through that application, and not just through the open Inbox Tab of your browser. Thanks again for your review! -Imogen, Shopify Support
I wish it would take me automatically to the store I have it linked to without having to relog in for whatever reason, and let me use the enter button, so I can professionally write e-mails without it going one line. Other than that, I'm pleased, just wish there'd be a noise or something on the notifications so I can respond faster
Hey, there. Thank you for taking the time and sharing this review! We're delighted to hear that you're pleased with Shopify Inbox and we greatly appreciate your feedback. We understand that you'd like to see some improvements, such as automatically accessing the store, being able to use the enter button, and having sound alerts for new notifications, and we'd be more than happy to pass these suggestions along to our development team for considerations with future releases or updates. Cheers! -Elias, Shopify Support
Would be even more helpful if we can connect to other apps such as what's app and emails. It's simple and easy to use.
Hey there, Glamour Us. Thanks for taking the time to leave us a review for Shopify Inbox. Being able to integrate other communication apps like WhatsApp or your email would be great to allow for a one-stop solution for all of your business communications. I'll be sure to pass this piece of feedback along to our Inbox Team, so they can look into adding this in a future update. Thanks again! -Imogen, Shopify Support
so far it seems good but it would be nice to be able to customize the track my order message. right now the answer is to generic and just says Order was fulfilled. being able to add a link to the tracking would be much better!
Hey, there. Thanks so much for sharing this review! We appreciate your feedback and we can see how being able to track orders or add a link to the tracking on Shopify Inbox would be extremely helpful - we'd be happy to pass this suggestion along to our development team. Thank you! -Elias, Shopify Support
I use this app daily to talk with my customers. It's really helpful and it works really well on mobile and desktop. Essential tool to a great, real time and authentic, customer service. The only improvement is in the UX, could be faster to reply or answer to a specific question, like some other chat tools. Strongly recommend!
Thank you for taking the time and sharing this review! We're delighted to hear how Shopify Inbox is supporting your daily interactions with customers and we'd be happy to share the feedback on improving the UX, optimizing the response times, and adding more chat tools with our development team. Thanks again for choosing Shopify Inbox. Cheers! -Elias, Shopify Support
The app has some very good features like Initial FAQs, snipits and access to products for linking and sales. Being able to answer questions on the spot is quite nice and has helped make sales. My only complaint is that my customers are not able to attach files in the chat and this can be an inconvenience if a customer needs to send an image. It would be nice if this could be incorporated into the app. Other than that it's great.
Thank you for taking the time to share such a detailed review, and we're delighted to hear that you're enjoying the features on Shopify Inbox! We understand that customers being able to attach files is important to you, and we'd be happy to submit a feature request to our development team on your behalf for future considerations. Cheers! -Elias, Shopify Support
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