Shopify Inbox

April 22, 2022

Great to have the ability for customers to get in touch. I'm not actually online and available all the time, but when I'm not I can email customers with the response.

April 21, 2022

First-time use, hard to say but seems to be good, we can add feedback again once we use it a spell. Thank you

April 21, 2022

It does what it's designed to do. I wish there was a link to the page my customer is contacting me on. It just gives me the page title which can be hard to find sometimes and not very efficient for a fast response time. You have to always have the Inbox tab open to get desktop notifications for open conversations. Other than that, it works fine just had some design suggestions.

April 20, 2022

I wish it would take me automatically to the store I have it linked to without having to relog in for whatever reason, and let me use the enter button, so I can professionally write e-mails without it going one line. Other than that, I'm pleased, just wish there'd be a noise or something on the notifications so I can respond faster

April 18, 2022

Would be even more helpful if we can connect to other apps such as what's app and emails. It's simple and easy to use.

April 15, 2022

so far it seems good but it would be nice to be able to customize the track my order message. right now the answer is to generic and just says Order was fulfilled. being able to add a link to the tracking would be much better!

April 15, 2022

The integration with shopify is very nice. Order information, number, customer. It's all there. Only thing is that the app on my iphone is quicker than the website. Sometimes the browser is like a minute slower with the message. Not perfect for a chat app.

April 14, 2022

I really like this app. Very easy to use. My only complaint is that it is a little buried in my Shopify store--took me a while to find it

April 12, 2022

I use this app daily to talk with my customers. It's really helpful and it works really well on mobile and desktop. Essential tool to a great, real time and authentic, customer service. The only improvement is in the UX, could be faster to reply or answer to a specific question, like some other chat tools. Strongly recommend!

April 12, 2022

The app has some very good features like Initial FAQs, snipits and access to products for linking and sales. Being able to answer questions on the spot is quite nice and has helped make sales. My only complaint is that my customers are not able to attach files in the chat and this can be an inconvenience if a customer needs to send an image. It would be nice if this could be incorporated into the app. Other than that it's great.

April 10, 2022

Useful app to answer customer queries on the go. Very useful that messages both from the site and Facebook end up in the same place.

April 10, 2022

I really like this app except that you can't type paragraphs. As soon as you hit the return key to make a new paragraph or if you forget and hit the return key by mistake, it sends the message before you are done with your message. It would be really helpful to be able to make paragraphs in the message to the customer.

April 8, 2022

So far so good. I love that it allows us to help our customers instantly. The only thing that bothers me is that there seems to be a delay when using on desktop. I hear my mobile pinging and then like 30 seconds later it pops up on my desktop. I don't like that there is an unnecessary delay in responding to the customers who are usually ready to purchase right then & there. But other than that, it's working great.

April 7, 2022

Très bon plugin, des fonctionnalités intéressantes, directement liés à shopify et Facebook. Avant je dépensais plusieurs centaines d'Euros par mois pour un service équivalent, le fait qu'il soit gratuit est un gros plus. Il y a par contre plusieurs axes d'améliorations enviable, l'idéal étant qu'il puisse fournir un service comparable à celui de Tidio (par exemple)

April 4, 2022

What a pity that we cannot use one Shopify Inbox for 2 shops at the same time (if U want to use Inbox for next shop U need to log out and login). Other things are really great!

April 3, 2022

Outil efficace pour entrer en contact et renseigner les clients. Parfois les messages arrivent tardivement. Correct dans l'ensemble.

April 1, 2022

I really like how simple it is to get every message at the same place, but I wish there were more automation possible (complete flows with answer choices for the customers) and there is also much room for improvement concerning bilingual sites.

March 28, 2022

还可以，方便与客户沟通，但是同一个客户为什么经常有好几处对话不能合并为一个？ 希望继续改进！ 最少 100 个字符？最少 100 个字符？ 最少 100 个字符？最少 100 个字符？Why?????

March 26, 2022

It is a good app that allows customers to ask direct questions. however; the delay in getting the notifications sometimes means the customer has left the site. It does send the response via email but sometimes it would be good to interact with the customer straight away - otherwise a great app

April 21, 2025

I want to first say I am really appreciative to Shopify for putting out this app. I dont have a phone center, cant carry a phone with me everywhere, but people are finding this way easier to use than trying to email me or text me. We did have to put in the welcoming statement in the chat box that if we dont answer that their reply would be emailed or they could request a phone call, which seems to be working. I have nearly completely gotten my customers away from emailing me (which, the emails are constantly getting "lost in space" and to using the chatbox instead. I do however wish there was a way to save the old chats into a customer file so I could go back and review what we have discussed. That would certainly be a handy feature! But all in all its been a great add to communicating with my customers.