Shopify Inbox
All reviews
Review RSS feed
This is a great add on feature that allows you to keep the original email requests handy.
I really like how simple it is to get every message at the same place, but I wish there were more automation possible (complete flows with answer choices for the customers) and there is also much room for improvement concerning bilingual sites.
Thank you for taking the time and providing the feedback! We're delighted to hear that you're liking our app. We understand that you'd like to have more automation features and language support for Shopify Inbox, and we'd be happy to pass your suggestions along to our development team. Cheers! -Elias, Shopify Support
还可以，方便与客户沟通，但是同一个客户为什么经常有好几处对话不能合并为一个？ 希望继续改进！ 最少 100 个字符？最少 100 个字符？ 最少 100 个字符？最少 100 个字符？Why?????
It is a good app that allows customers to ask direct questions. however; the delay in getting the notifications sometimes means the customer has left the site. It does send the response via email but sometimes it would be good to interact with the customer straight away - otherwise a great app
Thank you for taking the time and sharing this review. We're delighted to hear that you're finding our app good for interacting with customers. We can definitely agree that it would be good to interact with customers straight away, and we'd be happy to pass your feedback about the delays and live interactions with our development team. Cheers! -Elias, Shopify Support
I want to first say I am really appreciative to Shopify for putting out this app. I dont have a phone center, cant carry a phone with me everywhere, but people are finding this way easier to use than trying to email me or text me. We did have to put in the welcoming statement in the chat box that if we dont answer that their reply would be emailed or they could request a phone call, which seems to be working. I have nearly completely gotten my customers away from emailing me (which, the emails are constantly getting "lost in space" and to using the chatbox instead. I do however wish there was a way to save the old chats into a customer file so I could go back and review what we have discussed. That would certainly be a handy feature! But all in all its been a great add to communicating with my customers.
Thank you so much for taking the time and for sharing such a detailed review! We're delighted to hear that our app has been helpful for your business and we appreciate the feedback. We will be happy to report these bugs to our development team. Thanks again! -Elias, Shopify Support
Getting notifications but they are silent. Any chance of adding sound with reminders? How about a pop too.
Thank you for taking the time and sharing this feedback! If you're using the desktop notifications (https://bit.ly/3DyLxDv), then there is an alert sound and a visual indicator. For mobile notifications or mobile reminders (https://bit.ly/3sURAij), such as on iOS or Android devices, you can enable the sounds or the pop-up banner style for Shopify Inbox through the device's Notification settings. If you need any help with this, then our support team would be happy to assist you. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
This app helps with customer enquiries anytime of the day. Very useful. It will help if the app can real time indicate another user in the store is typing/ drafting the message. This is to avoid duplicate replies from different users.
Hey, there! Thanks for leaving a review; I'm so happy to hear that you're finding the app to be useful. I can definitely see how handy it would be to indicate if another staff member is typing - I'll be sure to pass that on to our developers as a feature request for you. Cheers! - Brie, Shopify Support
It would be better if we did not have to login every-time. Once we are in Shopify Admin we should be able to open the inbox caller to respond.
Thank you for taking the time to leave your feedback here. I can definitely see how convenient it would be to have the app auto-log you in if you are logged into the Shopify app as well. I'll be sure to pass this on as a feature request for you. Cheers! - Brie, Shopify Support
I use the app to reply to message. I like getting the notifications when I have a message. I do not like that I have to hold the swift key to go to a second live in a message because when I hit enter, it automatically sends the message.
Thank you for taking the time and sharing this feedback with us! We're happy to hear that you like getting the notifications and using our app to reply to customers. We can also see why having to hold the shift button in order to create a new line is causing some problems, and we'd be happy to share your feedback with our development team. Cheers! -Elias, Shopify Support
Hi - we started using Shopify inbox as we wanted a chat option with our customers. It works well, a lot of the replies are delivered by email rather than on the chat, and this is because we have missed the notification and the customer has moved off the site and is no longer online. Notifications are not send to the mail address that has shopify open, which means we often miss that a message has arrived. PCs can chime a lot especially when your phone is connected to the PC like mine is. I would like more control over the notifications to push a notification to an email address, regardless of whether that email address is currently logged into Shopify. Overall though it is a good app
Hi, there! Thank you for taking the time and sharing this feedback with us. We're delighted to hear that our app is working well for you! We also appreciate the suggestions on having more control over the notifications and we'd be happy to pass this along to our development team. Cheers! -Elias, Shopify Support
efficient. nice tool. could do with being able to make paragraph breaks in replies to make info clearer for customers
Hey, there! I'm sorry to hear you're having trouble with making paragraph breaks when typing a response in the app. You should be able to do this, so we'd like to find out more about what's happening. Please re-install the app, and double check that both your phone and the app aren't due for an update (if they are, please update them). If you're still having trouble with this, please email us at [email protected] and we can do some further troubleshooting with you. Cheers! - Brie, Shopify Support
We have had enquires straight away. I think people are more likely to use a chat function than to fill in the contact form.
Really good app - not just for messaging with customers but also the FAQs and quick answers. Just hope that promised Instagram link works well. One request is that variants can be linked to from the app linked to the generic product type isn't good enough.
We're delighted to hear how you feel about our app! We can definitely see that linking variants or having product identifiers can be an improvement, and we'd be happy to pass this request to our developers. Thank you for taking the time and sharing this feedback! -Elias, Shopify Support
Great App, so far so good! Only issue is my products arent linking to the chat even if i have selected the Availability Option on the products themselves
Hey, there! Thanks for taking the time to leave your feedback here. I'm sorry to hear you're having trouble sending your products when chatting with your customers. I'd recommend making sure your app and device are both on the most recent update, and then toggling the sales channel availability off and then on again: https://bit.ly/3iaFFqf. If you find your products still aren't showing up when trying to share a product (https://bit.ly/3MXzyDO), please contact our Support team and they'd be happy to dig into this with you further: https://bit.ly/2AWw5VA.. Cheers! - Brie, Shopify Support
So far, I have found it helpful. Unfortunately the first few days it didn't load so now that it has I have apologized to those customers. I can already see how answering questions promptly will assist our sales. Many of those writing to us have items in their cart already and just need a bit more assistance.
ottimo, a volte si stacca e vai in down, pero per il resto sembra funzionare bene. implementerei la possibilità di creare un carrello direttamente dalla chat
It functions well, but we desperately need the option to search through all conversations. For example for a product name or any other keyword.
Hey, there. Thanks so much for taking the time to leave your feedback here; I can definitely see how a search function would be helpful within the Shopify Inbox app. I'll be sure to pass that onto our developers for consideration. Thank you! - Brie, Shopify Support
Prima mag wat snelle zijn en een beetje gebruisvriendelijker (bv standaard open in pc) net als messinger
Nice free app. The only thing that annoys me, is that enter automatically sends the message, and you need to hold shift to make a new line. There should be a setting to disable this, so you can only send by clicking "send"
Thank you for taking the time and sharing this feedback with us. We understand how automatically sending the message as opposed to creating a new line when hitting enter can be annoying, and we'd be happy to pass this feedback along to our development team. We hope to see this change come to fruition in a future update. Thanks again! -Elias, Shopify Support
better than zendesk since we can have multiple users on the app at that same time. And it's free which is definitely a huge bonus for us since we are a small business without a lot of extra $$ for apps like this.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.