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Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,038
chart
#334
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June 10, 2020
Unfortunately had to disable the app because it's lacking a couple of standard features in comparison to other visitor chat apps. Also, as Ping for Android took a while, would have expected at the very least, it would have the same features as the IOS verison. For now it doesn't - one example, can't set availability hours.
Hi NNEYAH Cards & Gifts. Thank you for that feedback. There are some features that were not added in the initial first version of Shopify Ping for Android that we intend to incorporate in future updates. Features that are integrated into the iOS version of Ping such as sharing product pages, draft orders, discount codes, as well as working with Kit, will be added in the future as we build upon Ping for Android. Due to the rapidly changing e-commerce landscape we wanted to get what free tools we had available in the hands of our merchants as quickly as we could, which is why some features were omitted. If you have any questions or additional feedback as to what you’d like to see in Shopify Chat on Android moving forward, please feel free to reach out to our team directly at [email protected].
June 10, 2020
The app is ok but why do you you need full access to use the app? I wanted my assistant to manager the chat but i do not want to give her full access.
Hi Hair So Fab! Thank you for your review. At this time staff accounts require full permissions to use Ping and Shopify Chat due to the fact that the app provides the ability to share draft orders with custom discount codes and shipping rates. However, we plan to address those required permissions in the near future in order to allow you to grant access to limited permissions staff members. :) If you have any other questions at all, please don’t hesitate to reach out to our support team at [email protected], we’re happy to help!
May 10, 2020
You must be kidding me. I am surprised that Shopify business team have undermined Android users so heavily. You guys are a billion dollars business and could not afford to release Android version at the same time. Shocking.
Thank you for your feedback. We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: https://www.shopify.com/ping. Just enter your email address and click "Join Waitlist".
Jan. 15, 2020
I am moving back to Tidio Very disappointing since is a feature from Shopify. Conversations as not keep together, the system starts a new one after a short time and to get worst there is no customer name so I am don’t know if is a new conversation.
Aug. 16, 2019
Going to have to agree with the other reviews. Looks like a great free app to add directly from shopify but it's absolutely worthless to me without android or desktop support to answer messages.
Hello Spinnywhoosh Graphics, Thanks for your feedback, and we completely understand your frustration that Shopify Chat requires Ping, which is only for iOS at the moment. The team is actively thinking about the best way to deliver this feature to all merchants. Best, Ellen
Aug. 16, 2019
The biggest thing that would help would be the ability to use it on a desktop as well. Interacting with a customer via typing on a phone, copy and pasting pages on a phone, etc. is far less cumbersome when in front of the computer, and so on. So, when at the desk, I'd prefer to use the computer and only when I have to, use the phone. Would make interaction/responses quicker, clearer and faster, and thus making the customer service better, if the goal of this app is to be service oriented. Additionally, being able to adjust the location of the message icon on the site would be helpful in light of other apps that use the same floating concept. Maybe offering bottom left, bottom right, mid-right, mid-left, top-right, and top-left as options would be and helpful. As someone else mentioned, a "ding" or audial alert seems to be of fundamental importance with an app such as this and it appears to be missing. Good idea, but implementation needs to be a bit more nuanced with, at minimum, the updates mentioned above before we could reasonably consider using it.
Hello Catholic Productions, Thank you for your feedback, and we understand your frustration at some of the limitations of Shopify Chat. These are all great suggestions, many of which are already on our list of features and improvements. We appreciate the feedback and hope to address some of your concerns soon. Best, Ellen
Aug. 16, 2019
If you aren't always ready to respond in seconds, this will only be a source of frustration on both ends. Customer doesn't know if you're typing a response, but more importantly you can't reach them if they close the page. I also tested on a separate iPhone, as if I were a customer. I initiated a chat, which took up 95% of my viewport. Then I minimized it so I could continue browsing. The shop owner (me on another iPhone) replied, but there was no way for me to know that unless I manually expanded the chat bubble again. According to Shopify, "Customers using Safari on an iPhone, iPad, or Mac will see Apple Business Chat. All others will see Shopify Chat." ...I've had an iPhone since they were first released in 2007 and I have no idea what 'Apple Business Chat' is--but regardless nothing special happened. The chat looked exactly the same as it did on my PC. The option to capture an email could save this app for me. I don't have a customer service team always ready to respond in an instant. I'm a guy with a life and it might take me a few minutes.