Shopify Inbox

Jan. 13, 2024

there is no unsend option or Text bold feature

Jan. 9, 2024

Jan. 8, 2024

Messages do not seem to get transferred to my email inbox, so I sometimes miss them or end up replying too late.

Sept. 5, 2025

Issue: 1. In product recommendation , keyword search is inefficient, fuzzy match not functioning properly as system want "Exact" match keyword. Store owner need to try different keyword multiple times to get correct item. 2. Does not support reply to specific msg. 3. Auto reply msg will marks as "read" , so owner will miss visitor msg.

Dec. 28, 2023

Pros: I like the convenience of having chat on my website. I also like that it was easy to setup and I don't have to do anything to "maintain" it. I also like that when I miss a chat, the response is emailed to the customer. And I like the idea of having AI responses. Cons: The AI bot is annoying. It generates long, automated responses that are not accurate. I waste time deleting them to write my response. And then the bot doesn't learn from my responses to improve the next time around. That's disappointing. Wishes: I wish there was a way to identify shopping patterns and determine when someone was about to bounce out of the website and allow me to flag them before hand. I also wish there was a way that it could provide insights that would improve a customer's overall shopping experience to improve conversion. I wish there was a way I could categorize customers and message them accordingly (e.g. if someone says can I get added to a waitlist for something, I'd like to do that automatically). I wish there was a way that I could consolidate insights about the types of questions they were asking and context so I could make improvements to my site, product descriptions, etc.

Dec. 28, 2023

traffic but no sales

Dec. 13, 2023

This app has been improving, and currently seems like a pretty good value relative to paid options. But it still bugs out far too frequently, with customers not recieving any messages and asking if anyone is there while I'm actively replying to them. Hope it improves over time!

Dec. 11, 2023

I don't mind the chat. I don't need to be notified of every reply if I'm online talking to the customer. I was still being notified of replies an hour after a conversation ended. it was annoying. I also shut off the email notice I had over 100 notices in my inbox. That seems extreme.

Dec. 2, 2023

It's a great app! Mostly useful, does its job well! The only negative side of the app is that it does not let you customize most of their text. So, appart from the questions/answers (which you are free to edit as you please), the rest of the chat (title, disclaimer, etc) you have to stick to their translation, even if you want to switch to a more formal / less formal text (which many languages have, not everyone has a simple language like American English), you can't, it kind of ruins the experience if it does not match with the rest of the site's text style.

Nov. 24, 2023

Nov. 21, 2023

We like it... but there are a few things we would like to share. 1) We have 3 stores and it's VERY hard to switch between each chat. We have to log out of each store and then log into the 1 store we want to chat with. 2) When the conversation is done it would be great to have a "copy conversation" button. We have a database and we save all customer conversations. 3) We have 3 people who respond to messages.... it would be great when the conversation is closed an email goes out stating that so the other agents know it has been handled and no need to long in and respond.

Nov. 6, 2023

needs to include all other chats FB, Apple, Twitter, etc

Nov. 2, 2023

Really needs voice or video connection to the customer for better customer service.

Oct. 25, 2023

es una buena aplicacion, pero seria mejor su directamente te enviara respuesta a whatsapp mas que al correo cuando uno no responde de inmediato. se hace mas facir la comunicacion por whatsapp creo. ademas seria bueno que uno pudiese ponerle un timbre exagerado e insistente al telefono cuando llegan mensajes por aqui, se pierde facilmente el momento online con el cliente.

Oct. 9, 2023

need dark mode

June 21, 2025

Eigentlich ein wirklich tolles Tool! Wir verkaufen jedoch international und es gibt keine Übersetzungsoptionen. Das ist sehr mühsam, weil wir immer alles in Google übersetzen müssen um dann antworten zu können. Hoffentlich gibt es dafür bald eine Lösung. Das wäre ein Segen Auf jeden Fall ist die App sehr zu empfehlen!

Sept. 28, 2023

i wish it had a ding when a message comes in so i can respond immediately. It pops up but if i wasn't on phone i wouldn't have known the message came in

Sept. 26, 2023

Great basic chat support system, native to shopify. Would like to see a few things before moving to Shopify Inbox full time. 1. Initiate ticket via email. If your customers email you for support, you can't use Shopify Inbox. All tickets must be initiated in chat first. 2. Shopify Inbox recently lost the ability to connect to social media messengers like Instagram and Facebook, as well as Apple's iMessage. This was a big step back; hopefully it returns. 3. Shopify Magic surfaced answers. Right now, Magic is only used for the merchant to pre-fill quick answers that the customer needs to click. The AI should be able to pull answers from around the website, such as product pages, blog articles, policies, etc.

Sept. 21, 2023

it has many glitches, I m not sure, it will beep then nothing comes up then after a while you will see a messge.

Sept. 6, 2023

Incredible app on so many levels. Shopify has done a good job keeping the app incredibly simple, easy to use and cross-device. That being said, this app lacks some very basic integration tools that knock it down from 5 to 3 stars. It would be amazing if it could do something as simple as integrate with Google sheets for reporting, Slack for notification and team tracking, etc. A Zapier integration would be really appreciated!