Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,305
chart
#282
All reviews
Review RSS Feed
March 15, 2024
Pros: 1. instant answers 2. getting customer info 3. free 4. ability to engage Cons: 1. and 2. no way of removing from certain pages like the landing pages, this leads to my next problem where you can't remove the notification 1 in the right hand corner for new customers unless they manually touch the chat box. this is bad for anyone with ocd or adhd. its distracting on a page meant for conversion! 3. can't change the size of the chat bubble 4. no unsend option on text 5. no pc scrollbar for instant answers
March 6, 2024
It works really good, but there are some things which you can't change. 1.) There are only pre fixed position for the chat symbol. For us you have to put it very high and this doesn't look good. 2.) You are not able to change the chat symbol to match the CI of your site. 3.) It's not possible to make the chat bubble small enough, even on the smallest size it's really big, especially on mobile. So if you are looking for something more designable, I would recommend something different.
March 4, 2024
Would be great if there were additional features; 1. landing page, this would allow you to share a contact us page where a customer is prompted to begin conversing. 2. an email address, then this could be used for unified communications, emails are received as chats and can be responded to as chats.
Hey, there! Thank you for your feedback! These additional features sound great and I have added them as feedback for our developers to review. Hopefully these are features they consider adding down the line. -Maz, Shopify Support
March 2, 2024
the live chat does not update side by side i have to close the chat and come back:(
Hey, there! Thank you for your review. We'd love to look into the issues you've experienced further, please contact us at: [email protected] so that we can get some eyes on this issue for you! -Maz, Shopify Support
March 1, 2024
please improve shopify inbox
Hi, there! Thanks for reaching out and sharing your review. Our team would like to better understand what issues you may be experiencing or what specifically you'd like us to make note of to improve on. If you'd like, you can reach out to us here (https://shopify.link/vRnL) so we can discuss further. -Victoria, Shopify Support.
Feb. 27, 2024
Very good app. The problem is it does not work with Kallas theme at all. It causes glitches on mobile site, screen flickering, and the modal window not opening fast or closing... Buggy
Hey, there. Thank you for taking the time to leave a review! The Shopify Inbox app is designed to work across most themes - however if you are seeing a specific issue on a theme, your best bet would be to first reach out to the theme developers to see if there's any issues on their side: https://shopify.link/7MJw. After that, feel free to contact our own team and we'd be happy to take a closer look: https://shopify.link/WJna. -Rick, Shopify Support
Feb. 21, 2024
Works fine - but doesnt make any sense that it no multi language. Shopify build it and Shopify build markets / Translate & Adapt.
Feb. 19, 2024
If you have more than one store, it is hard to handle them through this app. This is my only concern why I do not use this app.
Hi, There. Thank you for taking the time to leave your review. We appreciate this feedback, and if you would like to include any additional information on what specifically you're finding to be a challenge while using the Shopify Inbox app and managing multiple stores, you can leave another review or feel free to message Shopify on any of our socials. Our team is always working to improve all users experience with the app. -Kitana, Shopify Support
Feb. 12, 2024
Please add option for the customer like hide chat box and its main icon from the main for 24 hours/ 1 week/1 month.
Feb. 7, 2024
Would love more options/flexibility to configure. Esp the "Pre-chat Form" which I understand the purpose of, but I reckon a first name and email is all that's required. I.e a function to disable last name field would be great. Because often the less data we ask of users, the better the uptake.
Hi, there! Thanks for taking the time to leave a review. I understand the need for this function as it's beneficial to your business. I'll be sure to share your feedback with our development team for further review. You can keep an eye on our Shopify Changelog (https://shopify.link/N5vR) for any new updates/features that roll out to the platform. Thanks! -Victoria, Shopify Support.
Jan. 13, 2024
there is no unsend option or Text bold feature
Using app
4 months
Total reviews
4
Average rating
4.3
Hi there! Thank you for sharing your feedback. I will be sure to relay your feature request over to our developers for consideration. -Mac, Shopify Support
Jan. 9, 2024
Jan. 8, 2024
Messages do not seem to get transferred to my email inbox, so I sometimes miss them or end up replying too late.
Sept. 5, 2025
Issue: 1. In product recommendation , keyword search is inefficient, fuzzy match not functioning properly as system want "Exact" match keyword. Store owner need to try different keyword multiple times to get correct item. 2. Does not support reply to specific msg. 3. Auto reply msg will marks as "read" , so owner will miss visitor msg.
Dec. 28, 2023
Pros: I like the convenience of having chat on my website. I also like that it was easy to setup and I don't have to do anything to "maintain" it. I also like that when I miss a chat, the response is emailed to the customer. And I like the idea of having AI responses. Cons: The AI bot is annoying. It generates long, automated responses that are not accurate. I waste time deleting them to write my response. And then the bot doesn't learn from my responses to improve the next time around. That's disappointing. Wishes: I wish there was a way to identify shopping patterns and determine when someone was about to bounce out of the website and allow me to flag them before hand. I also wish there was a way that it could provide insights that would improve a customer's overall shopping experience to improve conversion. I wish there was a way I could categorize customers and message them accordingly (e.g. if someone says can I get added to a waitlist for something, I'd like to do that automatically). I wish there was a way that I could consolidate insights about the types of questions they were asking and context so I could make improvements to my site, product descriptions, etc.
Hi there. Thank you for taking the time to write your review and outline what you do and don't like about Shopify Inbox, and how you'd like to see it improved in future. This feedback is incredibly valuable to us and your comments will be submitted to our development team for review. Thanks again. -Victor, Shopify Support
Dec. 13, 2023
This app has been improving, and currently seems like a pretty good value relative to paid options. But it still bugs out far too frequently, with customers not recieving any messages and asking if anyone is there while I'm actively replying to them. Hope it improves over time!