Shopify Inbox

March 4, 2024

Would be great if there were additional features; 1. landing page, this would allow you to share a contact us page where a customer is prompted to begin conversing. 2. an email address, then this could be used for unified communications, emails are received as chats and can be responded to as chats.

March 2, 2024

the live chat does not update side by side i have to close the chat and come back:(

Feb. 27, 2024

Very good app. The problem is it does not work with Kallas theme at all. It causes glitches on mobile site, screen flickering, and the modal window not opening fast or closing... Buggy

Feb. 21, 2024

Works fine - but doesnt make any sense that it no multi language. Shopify build it and Shopify build markets / Translate & Adapt.

Feb. 19, 2024

If you have more than one store, it is hard to handle them through this app. This is my only concern why I do not use this app.

Feb. 14, 2024

needs a photo of staff

Feb. 14, 2024

Buena

Feb. 12, 2024

Please add option for the customer like hide chat box and its main icon from the main for 24 hours/ 1 week/1 month.

Feb. 7, 2024

Would love more options/flexibility to configure. Esp the "Pre-chat Form" which I understand the purpose of, but I reckon a first name and email is all that's required. I.e a function to disable last name field would be great. Because often the less data we ask of users, the better the uptake.

Jan. 13, 2024

there is no unsend option or Text bold feature

Jan. 9, 2024

Jan. 8, 2024

Messages do not seem to get transferred to my email inbox, so I sometimes miss them or end up replying too late.

Sept. 5, 2025

Issue: 1. In product recommendation , keyword search is inefficient, fuzzy match not functioning properly as system want "Exact" match keyword. Store owner need to try different keyword multiple times to get correct item. 2. Does not support reply to specific msg. 3. Auto reply msg will marks as "read" , so owner will miss visitor msg.

Dec. 28, 2023

Pros: I like the convenience of having chat on my website. I also like that it was easy to setup and I don't have to do anything to "maintain" it. I also like that when I miss a chat, the response is emailed to the customer. And I like the idea of having AI responses. Cons: The AI bot is annoying. It generates long, automated responses that are not accurate. I waste time deleting them to write my response. And then the bot doesn't learn from my responses to improve the next time around. That's disappointing. Wishes: I wish there was a way to identify shopping patterns and determine when someone was about to bounce out of the website and allow me to flag them before hand. I also wish there was a way that it could provide insights that would improve a customer's overall shopping experience to improve conversion. I wish there was a way I could categorize customers and message them accordingly (e.g. if someone says can I get added to a waitlist for something, I'd like to do that automatically). I wish there was a way that I could consolidate insights about the types of questions they were asking and context so I could make improvements to my site, product descriptions, etc.

Dec. 28, 2023

traffic but no sales

Dec. 13, 2023

This app has been improving, and currently seems like a pretty good value relative to paid options. But it still bugs out far too frequently, with customers not recieving any messages and asking if anyone is there while I'm actively replying to them. Hope it improves over time!

Dec. 11, 2023

I don't mind the chat. I don't need to be notified of every reply if I'm online talking to the customer. I was still being notified of replies an hour after a conversation ended. it was annoying. I also shut off the email notice I had over 100 notices in my inbox. That seems extreme.

Dec. 9, 2025

It bugs me that even if i answer quickly it always goes to an email even if they are still on the site. I'd like it to be more of a real time app instead of multiple emails back and forth! Otherwise it is very handy to use and have chat on your site and yeah, it is FREE. works well on computer or phone. So - I was giving higher score but dropped it down to a three because reviews are not all legit.

Dec. 2, 2023

It's a great app! Mostly useful, does its job well! The only negative side of the app is that it does not let you customize most of their text. So, appart from the questions/answers (which you are free to edit as you please), the rest of the chat (title, disclaimer, etc) you have to stick to their translation, even if you want to switch to a more formal / less formal text (which many languages have, not everyone has a simple language like American English), you can't, it kind of ruins the experience if it does not match with the rest of the site's text style.

Nov. 24, 2023