Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,303
chart
#269
All reviews
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Aug. 21, 2025
Aug. 21, 2025
Aug. 20, 2025
This app provides an additional way for customers to reach me and ask questions - particularly those who might be hesitant about sending an email and choose to scroll on by. I love that this app is simple to use, free, doesn't require my full attention or attendance, and allows both sides to upload photos, which is particularly handy with my business. (I sell mending supplies and it really helps to see what customers are trying to mend, in order to provide them with the best service.) I also love the phone app in particular. I work part time and can easily respond to messages from my phone when I'm out and about. Or on my phone from bed (when I wake up and see messages from other time zones)! Not all Inbox conversations convert to sales, but I find that the questions people ask here are still useful and help me update my product descriptions, and I often use the Q&A as content for my newsletters and social media. People ask me questions via Inbox far more than via my product-page "ask a question" tabs.
Aug. 20, 2025
Aug. 20, 2025
Aug. 18, 2025
Aug. 18, 2025
Aug. 17, 2025
AWFUL! Had SO many customers tell me that after opening an inquiry with this app that they couldn't get out of it no matter what they did, and they couldn't get back to my site. So I tried it myself and it happened to me too! I read in several groups that this has been an ongoing problem for 2 years!! So I uninstalled!
Aug. 16, 2025
Aug. 16, 2025