Shopify Inbox

Connect with shoppers and drive sales with chat

Rating

4.7

Feedback

5,392

Reviews

Chart

#71

Shopify

All reviews

Rating breakdown

5 80% (4,329 ratings) 4 12% (673 ratings) 3 3% (167 ratings) 2 1% (74 ratings) 1 3% (145 ratings)

Reviews with text

62% (3,327)

Review RSS feed

5 / 5 Share

July 30, 2025

Store Using app Total reviews Average rating

luipro 8 months 3 5.0

4 / 5 Share

July 30, 2025

Store Using app Total reviews Average rating

IODUS 4 months 2 4.5

5 / 5 Share

July 29, 2025

Store Using app Total reviews Average rating

Fungi People 3 months 1 5.0

4 / 5 Share

July 29, 2025

Store Using app Total reviews Average rating

Wombagee Wiegenmanufaktur 7 months 2 4.5

5 / 5 Share

July 29, 2025

Top

Store Using app Total reviews Average rating

Dolibarr MarketPlace Over 3 years 1 5.0

3 / 5 Share

July 29, 2025

I would like a PC/Mac app that pops up when there is a chat initiated. The browser notifications are not enough.

Store Using app Total reviews Average rating

1642 Tonics et Mixeurs Over 1 year 2 4.0

5 / 5 Share

July 29, 2025

Shopify inbox app is superb

Store Using app Total reviews Average rating

SOLER Jewelry Less than a minute 1 5.0

5 / 5 Share

July 28, 2025

It's great for a free service! You can set up automated questions and it suits our needs. Would be great if the alert when a customer asks a question worked better. It often doesn't work so you don't know someone is there, but we do have an email that comes through - so we try to watch the inbox. Still, we had this issue with our previous paid provider and this is free :)

Store Using app Total reviews Average rating

Byron Bay Gifts About 2 years 6 4.0

5 / 5 Share

July 28, 2025

Store Using app Total reviews Average rating

The Steady Hand Almost 3 years 8 5.0

5 / 5 Share

Nov. 15, 2025

Great app.

Store Using app Total reviews Average rating

South Shore Guitar Boutique About 1 year 3 5.0

5 / 5 Share

July 28, 2025

Store Using app Total reviews Average rating

ADcorista Murais e Papéis de Parede 3 months 1 5.0

1 / 5 Share

July 28, 2025

Reply emails to customers are sent from a random generated email address causing them to end up in their spam folder. Unfortunately there is no functionality within the app to change to your own branding. Example of 'sent from' email addess below. xl9krl0ub6u4ftbrbxgzamce7bbo6x5lmdrcyeuw1fe0evhvwp7f.....lr321ih@messaging.shopifyemail.com

Store Using app Total reviews Average rating

Timeless Trinkets NZ 2 months 6 3.3

5 / 5 Share

July 28, 2025

Très facile à utiliser !

Store Using app Total reviews Average rating

BIOM Paris Almost 2 years 2 5.0

5 / 5 Share

July 28, 2025

Store Using app Total reviews Average rating

Cotton On 7 days 1 5.0

5 / 5 Share

July 27, 2025

Store Using app Total reviews Average rating

Acuarela Boutique Over 3 years 2 4.0

5 / 5 Share

July 27, 2025

Store Using app Total reviews Average rating

SPXCASES COM 12 months 1 5.0

4 / 5 Share

July 26, 2025

Store Using app Total reviews Average rating

Maten Floral Design Almost 3 years 1 4.0

5 / 5 Share

July 23, 2025

Store Using app Total reviews Average rating

Nadine & Ripley About 1 month 2 5.0

5 / 5 Share

July 22, 2025

Store Using app Total reviews Average rating

Sea of Cortez Pearls eStore Almost 4 years 1 5.0

5 / 5 Share

July 21, 2025

Store Using app Total reviews Average rating

UDARKIE 9 months 1 5.0

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