Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,301
chart
#266
All reviews
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Jan. 30, 2025
Jan. 29, 2025
For the most part it does a great job answering questions while we are closed. I am pretty happy with this system.
Jan. 28, 2025
Jan. 25, 2025
Jan. 24, 2025
Works as I need it to. It's actually my preferred way to communicate with customers.
Jan. 22, 2025
Jan. 21, 2025
Jan. 21, 2025
I love Shopify Inbox! There are some, of course, some things that could be improved upon. For example, I'd LOVE it if users could search within the Mail app for messages from specific users or for messages pertaining to specific products or key words. Sometimes I have to research something for a response, and then it's hard to find that particular message again. That being said, it's an amazing tool and it's FREE. It's also fairly user-friendly and simple. Thank you!
Thank you so much for your review. We just want to share that we do currently have a search feature on the Inbox website and mobile app. At inbox.shopify.com, you can find the search icon on the left sidebar, to the right of your store name. On mobile, the search bar is above the conversation list. We support searching by keywords as well as customer names and emails. Hope that helps! If not, feel free to reach out to us at [email protected]. - Shopify Inbox team