Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,038
chart
#334
All reviews
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Jan. 26, 2025
Jan. 22, 2025
Would be more recommendable if we get customer contact name along with mail address with every inbox message.
Jan. 21, 2025
This app is Great! I can track down issues customers are having and stay in touch with them through the process. I do wish that you could program in auto responses. To be able to remind people to request a refund using the Refund link In their Order, rather than having to type it out every time when they aren't seeing that option as the correct way to do it rather than asking in an inbox message.
Thank you for your review! I think our Instant Answers or Quick Replies features could be useful for your problem. You can create Instant Answers in Inbox settings at admin.shopify.com. These will come up as buttons when the customer clicks on the chat widget and they can click on it to get an instant pre-written response from you automatically. If you are looking to be able to use pre-written responses during conversations, you can create Quick Replies in your settings at inbox.shopify.com. These allow you to set shortcuts for common responses you type out that you can then access by clicking on the lightning bolt below where you type messages. Hope this helps. - Shopify Inbox team
Jan. 21, 2025
Jan. 13, 2025
Correspond à mes besoins. Le seul bémol est qu'il manque la traduction pour les questions prédéfinies
Jan. 10, 2025
Great for chatting to potential sales customers. More features including translation would be great...
Jan. 7, 2025
Would be great if we could start email conversations here from an order page. This would help centralize all communications in one place instead of going to our email client and sometimes having clients sending messages to chat and email. Other than that it's extremely simple and works well!
Jan. 5, 2025
It is a fantastic app that has enabled me to answer questions quickly for our customers. The interface is much like texting, and I do truly view it as an asset. Room for improvement: - It would be awesome if an audio reply option was added. - It would be nice if an auto reply feature was enabled, so I could say "Thanks for contacting us! If you don't get a reply right away, we will contact you via email shortly." or something along those lines. We are a small business, and don't have the ability to staff someone to reply immediately around the clock. - The auto AI response feature is frustrating. Every time I go to respond to a message, it never types the first word correctly because it is trying to come up with an AI response instead. If this feature could be a button to press to generate a response for those who want to use it, instead of it being the default, that would be so much better.
Thank you for your review, your suggestions will be shared with the product team. I just wanted to let you know that we do have an auto reply feature that may be what you're looking for. You can set it at admin.shopify.com. Select Inbox from the Sales channel list on the left sidebar > Available hours on the left sidebar below Inbox. From there you can set an Automated first reply and have it differ for when you are available vs not. The AI response feature can also be turned on/off in Inbox settings at inbox.shopify.com under Settings > Message preferences > Automatically generate a reply On/Off. Hope that helped! Feel free to reach out to us at [email protected] with any further questions. - Shopify Inbox team
Oct. 9, 2025
The app is easily accessible to several of our staff members so we can answer customers very quickly!
Jan. 2, 2025
que sea mas visible la notificacion en lapc o celular cuando llega una conversación nueva
Dec. 21, 2024
Nov. 29, 2024
Easy to use, good AI capability with excellent pre-filled suggested answers to questions. Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as still open.