Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,212
chart
#298
All reviews
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March 10, 2025
March 7, 2025
March 2, 2025
Good but for some reason, I'm unable to reply on my phone. I'm able to type but not hit enter to reply to the customer.
Feb. 23, 2025
Feb. 15, 2025
Feb. 11, 2025
Incredibly user-friendly and the AI-generated responses are surprisingly good after a week or two of learning!
Feb. 11, 2025
Easy peasy. Works well for chat. Would be an absolute killer app if it could accept and manage inbound emails rather than just through the widget.
Feb. 11, 2025
We like the opportunities that this app provides, but it should allow us to reach out to our visitors. It would be more proactive if we can be assistive, rather than wait for someone to reach out to us. People often don't ask questions. Also could benefit to vet and stop spam. We get a lot of unwanted sales pitches.
Feb. 9, 2025
Think the inbox is great, keeps everything organised and notifications come through to website/email easily. I have found setting up laptop notifications a little more tricky.
Feb. 8, 2025
Feb. 6, 2025
Jan. 30, 2025
Jan. 26, 2025
Jan. 22, 2025
Would be more recommendable if we get customer contact name along with mail address with every inbox message.
Jan. 21, 2025
This app is Great! I can track down issues customers are having and stay in touch with them through the process. I do wish that you could program in auto responses. To be able to remind people to request a refund using the Refund link In their Order, rather than having to type it out every time when they aren't seeing that option as the correct way to do it rather than asking in an inbox message.
Thank you for your review! I think our Instant Answers or Quick Replies features could be useful for your problem. You can create Instant Answers in Inbox settings at admin.shopify.com. These will come up as buttons when the customer clicks on the chat widget and they can click on it to get an instant pre-written response from you automatically. If you are looking to be able to use pre-written responses during conversations, you can create Quick Replies in your settings at inbox.shopify.com. These allow you to set shortcuts for common responses you type out that you can then access by clicking on the lightning bolt below where you type messages. Hope this helps. - Shopify Inbox team
Jan. 21, 2025