Shopify Inbox

I would recommend

Good but for some reason, I'm unable to reply on my phone. I'm able to type but not hit enter to reply to the customer.

I wish the mobile version was free for subscribers

Incredibly user-friendly and the AI-generated responses are surprisingly good after a week or two of learning!

Easy peasy. Works well for chat. Would be an absolute killer app if it could accept and manage inbound emails rather than just through the widget.

We like the opportunities that this app provides, but it should allow us to reach out to our visitors. It would be more proactive if we can be assistive, rather than wait for someone to reach out to us. People often don't ask questions. Also could benefit to vet and stop spam. We get a lot of unwanted sales pitches.

Would be more recommendable if we get customer contact name along with mail address with every inbox message.

This app is Great! I can track down issues customers are having and stay in touch with them through the process. I do wish that you could program in auto responses. To be able to remind people to request a refund using the Refund link In their Order, rather than having to type it out every time when they aren't seeing that option as the correct way to do it rather than asking in an inbox message.

It does a great job, the only thing I am missing is some kind of archive for older communication.