Shopify Inbox
Connect with shoppers and drive sales with chat
Rating
4.7
feedback
5,212
chart
#292
All reviews
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Jan. 13, 2025
Correspond à mes besoins. Le seul bémol est qu'il manque la traduction pour les questions prédéfinies
Jan. 10, 2025
Great for chatting to potential sales customers. More features including translation would be great...
Jan. 7, 2025
Would be great if we could start email conversations here from an order page. This would help centralize all communications in one place instead of going to our email client and sometimes having clients sending messages to chat and email. Other than that it's extremely simple and works well!
Jan. 5, 2025
It is a fantastic app that has enabled me to answer questions quickly for our customers. The interface is much like texting, and I do truly view it as an asset. Room for improvement: - It would be awesome if an audio reply option was added. - It would be nice if an auto reply feature was enabled, so I could say "Thanks for contacting us! If you don't get a reply right away, we will contact you via email shortly." or something along those lines. We are a small business, and don't have the ability to staff someone to reply immediately around the clock. - The auto AI response feature is frustrating. Every time I go to respond to a message, it never types the first word correctly because it is trying to come up with an AI response instead. If this feature could be a button to press to generate a response for those who want to use it, instead of it being the default, that would be so much better.
Thank you for your review, your suggestions will be shared with the product team. I just wanted to let you know that we do have an auto reply feature that may be what you're looking for. You can set it at admin.shopify.com. Select Inbox from the Sales channel list on the left sidebar > Available hours on the left sidebar below Inbox. From there you can set an Automated first reply and have it differ for when you are available vs not. The AI response feature can also be turned on/off in Inbox settings at inbox.shopify.com under Settings > Message preferences > Automatically generate a reply On/Off. Hope that helped! Feel free to reach out to us at [email protected] with any further questions. - Shopify Inbox team
Oct. 9, 2025
The app is easily accessible to several of our staff members so we can answer customers very quickly!
Jan. 2, 2025
que sea mas visible la notificacion en lapc o celular cuando llega una conversación nueva
Nov. 29, 2024
Easy to use, good AI capability with excellent pre-filled suggested answers to questions. Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as still open.
Nov. 24, 2024
Wirklich gute App! Allerdings wäre es super, wenn man weitere Anpassungen vornehmen könnte. Bzw. den "Text Area" von 44px auf 120px höhe erweitern könnte. Wenn man eine Hintergrundfarbe setzt, geht die Text Area ganz schön unter. Also ist nicht sehr accessible.
Nov. 21, 2024
Need the ability for the app to actually not message on the phone when the hours are set to off or unavailable.
Thanks for your review! We have shared your idea of snoozing notifications during unavailable hours with our product team. In the mean time, you could try snoozing notifications on your device during certain hours. On iOS this is set under the "Focus" settings (i.e. you can silence only the Inbox app during specified hours). On Android this should be called "notification snoozing". - Shopify Inbox Team
Nov. 17, 2024
I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.
Nov. 13, 2024
Very useful app - 1. can send product information 2. AI assistance added - reduces turnaround time in live conversation setting 3. Used effectively this type of customer is usually ready to buy.
Nov. 13, 2024
It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.
Nov. 11, 2024
A volte non mi da le notifiche ma in sostanza è una buona chat Quando mandano le foto sarebbe utile poterle vedere una dietro l'altra anzichè uscire e selezionarle una ad una