Shopify Inbox

Great for chatting to potential sales customers. More features including translation would be great...

el único tema es que a veces no me llegan las notificaciones.

Would be great if we could start email conversations here from an order page. This would help centralize all communications in one place instead of going to our email client and sometimes having clients sending messages to chat and email. Other than that it's extremely simple and works well!

It is a fantastic app that has enabled me to answer questions quickly for our customers. The interface is much like texting, and I do truly view it as an asset. Room for improvement: - It would be awesome if an audio reply option was added. - It would be nice if an auto reply feature was enabled, so I could say "Thanks for contacting us! If you don't get a reply right away, we will contact you via email shortly." or something along those lines. We are a small business, and don't have the ability to staff someone to reply immediately around the clock. - The auto AI response feature is frustrating. Every time I go to respond to a message, it never types the first word correctly because it is trying to come up with an AI response instead. If this feature could be a button to press to generate a response for those who want to use it, instead of it being the default, that would be so much better.

The app is easily accessible to several of our staff members so we can answer customers very quickly!

que sea mas visible la notificacion en lapc o celular cuando llega una conversación nueva

stays on top of messages.

Easy to use, good AI capability with excellent pre-filled suggested answers to questions. Cons - notifications are poor. You do get a "ping" on desktop that you can easily miss. A constant ring until answered would be better. If it wasn't for the notification on my watch, I would miss lots of customer queries. Also, poor synchronisation with iOS mobile & tablet which show closed conversations as still open.

Works.

Wirklich gute App! Allerdings wäre es super, wenn man weitere Anpassungen vornehmen könnte. Bzw. den "Text Area" von 44px auf 120px höhe erweitern könnte. Wenn man eine Hintergrundfarbe setzt, geht die Text Area ganz schön unter. Also ist nicht sehr accessible.

I like the app, but I wish there was a more convenient way to view inbox messages on the backend of Shopify, instead of having to click through to another page.

Very useful app - 1. can send product information 2. AI assistance added - reduces turnaround time in live conversation setting 3. Used effectively this type of customer is usually ready to buy.

It makes communication with customers easier. I like the fact that chat with customer is mentioned and linked also in their order history. I would like to be able to format the message, like in mail, before sending it.

Spammers need to stay off. If not I will chat bot prompt and copy and paste their work and use to my advantage

l'installation n'est si intuitive qu'il n'y parait

on the seller side, the chat it great, however from the customer side, a lot of them has complain that they can not leave the chat to return to the website.

Il serait préférable que sur l'application mobile une notification soit envoyée lorsque nous nous faisons déconnecter de l'app... car sans cela, nous ratons de nombreux messages...

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