Intuitive Shipping
The shipping solution for serious sellers.
Rating
4.9
feedback
514
chart
#491
All reviews
Rating Breakdown
Review RSS Feed
April 8, 2025
Intuitive Shipping support was exceptionally helpful to fixing the UPS senerio changeover. I was having difficulty getting it switched over. The support team made a quick video showing me what I had to do. Within no time I had it fixed and working on our website.
Thank you for sharing your experience! We’re so glad our support team was able to help you get your UPS shipping method switched over. Sharing quick videos is one of the ways we try to make things easier and more efficient, so we're glad to hear it made a difference and got you back up and running quickly! If you run into anything else or want help fine-tuning your setup, we’re here to help! Best regards, Ron Anderson Technical Strategist
April 8, 2025
We use Intuitive for both of our stores, one wholesale and one retail. Each store has its own shipping complexities and Intuitive has everything required to fulfill the needs of each store. I wouldn't use any other shipping app after using Intuitive. Highly recommended, if not mandatory, for stores that want to seriously take control of their shipping operations. Thanks Intuitive!
Thank you for the high praise! It’s great to hear that Intuitive Shipping is handling the unique needs of both your wholesale and retail stores. We truly appreciate your recommendation and your trust in our app to power your shipping requirements. If there’s anything more we can do to support your success, just let us know. We’re always here to help! Best regards, Ron Anderson Technical Strategist
April 2, 2025
Most important, this app works flawlessly for a variety of shipping scenarios and modes - flat rate, carrier rate, multi-pack etc. Very cool. Second, the support from the IS team is really exceptional! In the 3 years we've used IS, we've needed help configuring new features, they're right on it, and have always delivered - pretty awesome app!!!
Amazing! Thank you for the kind words. It’s fantastic to hear that Intuitive Shipping has been a reliable solution for your wide range of shipping scenarios over the past few years. We’re glad to know our support team has been right there with you whenever help has been needed. It’s always our goal to make things as smooth and effective as possible. If you ever have questions or want to explore even more ways to optimize your setup, we’re always here! Best regards, Ron Anderson Technical Strategist
March 30, 2025
As a furniture retailer with complex shipping needs, Intuitive Shipping has been a fantastic solution. It handles our varied product sizes, delivery zones, and custom blending rules with ease - something other apps struggled with. Despite its powerful capabilities, the interface is clean and easy to use, so our team can make updates confidently without needing tech support. Plus, their support team is responsive and helpful. Highly recommend for any Shopify store with advanced shipping requirements.
Thank you for the thoughtful review! We’re so glad to hear that Intuitive Shipping is delivering the flexibility and control you need to manage your complex shipping requirements. Our Dev team appreciates the love, too! Performance and ease-of-use are two things we're always striving to improve, and much of what you experience in Intuitive Shipping is based on feedback from our incredible community. Your recommendation means a lot and will no doubt help others make an informed decision. Best regards, Ron Anderson Technical Strategist
March 27, 2025
This is a fantastic app and team! Before we even started paying for the app, we had several email threads and video calls with a support team member to help us make sure we set up everything correctly. This app helps us make regional zones that include different shipping rates and costs. It easily connected with our ShipStation account to pull in the correct shipping options. So glad we found this app and team.
Wow, thank you for the fantastic review! We’re also happy that you found Intuitive Shipping and that our team has been able to support you so effectivefly in the early stages. Thank you for helping others make an informed decision, and we truly appreciate you sharing your experience. If you ever need a hand or want to explore new setup possibilities, just let us know - we’re always here to lend a hand! Best regards, Ron Anderson Technical Strategist
March 27, 2025
I can't say enough good things about this app, it has been able to do everything we need it to. It handles our product specific handling costs perfectly and is able to provide our carrier rates. When we reached out to the developer with a question they were super responsive and helpful.
Thank you for the awesome feedback! We’re thrilled to hear that Intuitive Shipping is checking all the boxes for your business. It’s also great to know our support team was quick to respond and helpful when you needed a hand. If anything new comes up or you’d like to explore more features, feel free to connect with us. We’re always here to help! Best regards, Ron Anderson Technical Strategist
March 27, 2025
We have different shipping options for different products and Intuitive Shipping works perfectly for our needs. You can also add different shipping options for a short period of time which have found helpful. Customer Service has also been great when we've had a query and needed help with any scenario. Thoroughly recommend!!
Thank you for the recommendation! It's great to hear that Intuitive Shipping is handling your product-specific shipping needs smoothly and giving you the flexibility to add temporary options when needed. We appreciate the kind words for our support team as well. If there’s ever anything else you need, please don’t hesitate to reach out. We’re always happy to assist! Best regards, Ron Anderson Technical Strategist
March 27, 2025
We've been very happy with this app! We aim to provide transparent information to our customers regarding shipping dates, delivery dates, etc. This app has been instrumental in that regard. Additionally, the ability to calculate the ideal carton size and provide shipping quotes accordingly is absolutely essential now that carriers are using dimensional weight. It's especially important for costly expedited methods. Finally, support is top notch! Inquiries are answered promptly and they most always have a solution for something we're looking to accomplish.
Thank you for the thoughtful review! We’re so glad to hear that Intuitive Shipping has helped you set customer expectations with our customization features and is giving you the packing accuracy needed to manage shipping costs. Our support team appreciates the love, too! If anything new should arise, please don't hesitate to contact us. Best regards, Ron Anderson Technical Strategist
March 26, 2025
From day 1 Intuitive Shipping has been wonderful to work with. They have a lot of customization options, we didn't think there would be an app out there to meet our exact needs but they made it happen. There support is top tier and better than practically any other app we use on Shopify. They offer they're time to get on zoom with you and go over anything you need, even setting it up for you. Anyways highly recommend, thanks for all the support!
Thank you so much for the kind words and recommendation! We’re thrilled to hear that Intuitive Shipping has been a great fit for your unique requirements and that it's giving you the flexibility you need. It means a lot to know our support team stands out. We take pride in being hands-on and always ready to hop on a call when needed. If you ever need anything down the road, just reach out. We're here to help! Best regards, Ron Anderson Technical Strategist
March 20, 2025
I had tried at least five other shipping apps before stumbling upon Intuitive Shipping—WOW! This app has been amazing. It integrates seamlessly with not only Shopify but also ShipStation. It has streamlined our different pricing methods and made our shipping cost calculations much more accurate. It has also allowed us to offer free shipping scenarios that differentiate between various carriers and product lines. What has been so refreshing is the customer support. I was able to speak with a real, live person who helped me set up our shop. They were incredibly knowledgeable and great to work with. I truly felt like a valued customer because the representative took the time to understand my needs and then helped me customize the app to fit our unique business model. I am so happy I stumbled upon this app—it has saved me a lot of hassle and is also user-friendly. While the app is a bit more expensive than others I tried, the superb customer service makes it well worth the investment. Plus, I didn’t find any other apps that integrate with ShipStation. After spending hours on the help desk with ShipStation and Shopify—only to go nowhere—this app solved the problem we were having. Thank you, Intuitive Shipping! You all rock!
Wow, this review rocks! Thank you for such an incredibly thoughtful message and for helping others make an informed decision. We know you have a choice, so we’re glad you found your way to Intuitive Shipping and that it’s been a game-changer for your setup. It’s great to hear that the integration with ShipStation is working well and helping you manage your shipping complexity with ease. We also love knowing our support team made you feel understood and valued - that’s exactly the experience we aim to provide. If there’s ever anything else we can do to support you, just give us a shout. We’re always here when you need us! Best regards, Ron Anderson Technical Strategist
March 20, 2025
The best customer service bar none for Shopify apps.
Wow, amazing! Thank you so much for the kind words. We're very happy to hear that you're getting the support you need when it's needed. Our support team is always here to answer questions or help you work through any concerns. Please don't hesitate to reach out should the need arise. Best regards, Ron Anderson Technical Strategist
March 19, 2025
Thank you! Best regards, Ron Anderson Technical Strategist
March 11, 2025
This app just works. You can set it and forget it, or you can tweak and change to your heart's content. The tutorials are easy to use and it is super-easy to schedule a screenshare meeting with their team. I've met with two different support techs and they were both incredibly talented and attentive to my needs. I've never felt like they want me to adopt their way of thinking, they always listen to my goal and help me use the software to achieve that goal. Give it a shot, you don't have anything to lose.
Thank you so much for the fantastic review! We’re thrilled to hear that Intuitive Shipping is working seamlessly for you, whether you’re letting it run or customizing it to fit your needs. It’s great to know our support team has been attentive and focused on helping you reach your desired outcomes. That’s exactly the kind of experience we strive to deliver. If anything more comes up or you’d like a hand fine-tuning things further, feel free to reach out. We’re always happy to help! Best regards, Ron Anderson Technical Strategist
March 3, 2025
The app works as expected and whilst it has it's complexities, it accomplishes all that is required. The Customer Service is also very helpful on answering queries, helping you set up new scenarios etc.
Thanks so much for your feedback! We’re glad to hear that Intuitive Shipping is meeting your needs and doing exactly what you require, even with the more complex setups. It’s also great to know our support team has been helpful in guiding you through setup and answering your questions. Please don't hesitate to reach out to us again should the need arise! Best regards, Ron Anderson Technical Strategist
March 3, 2025
Mike provided perfect support!
Amazing! Thank you for taking a moment to leave us a review and for the kind words about Mike. If you need further assistance or have any other questions, Mike and our entire support team are here to help should the need arise. Best regards, Ron Anderson Technical Strategist
Feb. 26, 2025
We're so happy with our decision to move to the Intuitive Shipping app! It gives us a lot of control over complex shipping rules (country restrictions by product, multiple boxes, shipping from multiple locations, etc). Not only is the product great, but the customer service is incredible! The team helped me work through different scenarios, logic through different options, and get the app up and running smoothly! They really made sure it was exactly what we needed.
Thank you for the amazing review! We’re thrilled to hear that Intuitive Shipping is giving you the tools you need to manage your shipping complexity. It’s great to know our team has been able to support you through the setup process. We’re so glad you made the switch and that it’s working exactly how you need it to! If you have any questions or need further assistance, please don’t hesitate to reach out. We’re here to help! Best regards, Ron Anderson Technical Strategist
Feb. 26, 2025
Very robust functionality, the only one I could find that could accommodate our very particular needs, exceptional and quick support. Couldn't recommend enough
Thank you so much for the kind words! We’re thrilled to hear that Intuitive Shipping is meeting your unique needs and that our support team has be there for you when it matters. We appreciate the recommendation! If have any questions or run into any concerns, please don't hesitate to reach out again. Best regards, Ron Anderson Technical Strategist
Feb. 19, 2025
Really great tech support. Had a problem and they found the issue and sent screenshots of how to handle it. Really good experience.
Thank you for sharing your experience with our Technical Support team! We take great pride in providing professional, timely assistance and are glad to have been able to support you. If you ever need help, don’t hesitate to reach out—we’re always here for you! Warm regards, Adriann Operations Manager
Feb. 13, 2025
Very in depth product for our very complicated shipping needs. Their support are also top notch! Thanks Greg!
Thank you, Collective Arts Brewing, for your kind words! Intuitive Shipping is proud to support a fellow local business—we’re based in Niagara!—with your shipping needs. Greg is a wealth of knowledge and an invaluable support to our team, and we’re glad to hear he was able to assist you. Warm regards, Adriann Operations Manager
Feb. 10, 2025
This app is incredibly helpful for setting up different shipping rates. The usability is excellent, making it easy to configure blended shipping options. The support team is outstanding! Every time we need assistance, they respond quickly and are always ready to help. Exceptional service!
Thank you for your review! We’re pleased to hear you had a positive experience using Intuitive Shipping to blend shipping options and that our service met your expectations. We take pride in providing professional and prompt support. Whenever you need us, we’re just an email, call, or chat away! Warm regards, Adriann Operations Manager