Invoice Falcon

Jan. 10, 2023

We've had this app for about 2 years, on a paid plan. It's a strong thumbs down: while it appears to be a fine companion to Shopify's systems, we found it to be woefully short on basic functionality: 1. Additional discounts added as line items while creating the actual shopify invoices will not show in Invoice Falcon: the totals will not be matching Shopify's data. We didn't catch on to this right away and it took some tail-chasing to figure out where the issue was as the customers were paying what the pdf invoices were showing. We wrote tech support but it's comically delayed, and still not fixed to this day. 2. If one edits prices in Shopify after the pdf invoice is generated, they will not be retroactively updated in Invoice Falcon. Couldn't find a way to work around this except to start a new order. Frustrating and time wasting. 3. Small glitches in formatting: the shipping cost fields text sizes are huge and looking unprofessional and stitched together. Will uninstall.

Jan. 4, 2023

J'ai rencontré un souci avec les factures et la TVA sur plusieurs mois, l'équipe a su se rendre disponible pour régler le souci Merci.

Dec. 27, 2022

Great app, and their customer support team is very responsive whenever I run into issues. I recommend this app for anyone who needs to turn a cart into a formal quote document without manually re-entering all that data.

Dec. 19, 2022

Great looking invoices with plans to suit my needs. Very good customer support as well. Just what I was looking for, thank you, keep up the good work!

Nov. 22, 2022

Wirklich eine perfekte App. Einfach zu bedienen, übersichtlich und die Rechnungen sehen absolut professionell aus. Sterne 5.0/5.0

Nov. 16, 2022

Werkt goed en ziet er netjes uit! Handig voor organisaties die vragen om een factuur te sturen. Ben er blij mee.

Oct. 23, 2022

We liked it. It is helping us and making things easy. It is fulfilling our purpose in most easy and feasible manner.

Oct. 22, 2022

This app adds to make our orders look more professional and makes our bookkeeping much easier. Would highly recommend!

Oct. 17, 2022

I found this app really good as you get free plan (up till 50 invoices monthly) which is very important for small business. Also all invoice fields can be renamed which is crucial feature for non English countries. In almost 3 years there was only one issue I encountered, but support was very helpfull and fixed that quickly.

Oct. 17, 2022

Invoice Falcon is a powerful and customisable invoice generation app which helps us ensure all our invoices are perfect before sending to our customers. This app has a great edit function, which allows you to modify the generated PDF - you can click and edit text in any box, change information that was imported from customer account and order, and modify this information if required before sending or exporting as pdf. It allows for customisation and design of your invoice template by enabling or disabling different fields, and customising the colours according to your brand. It makes it easy for non-technical orders to update, modify and create invoice templates. Invoice Falcon is a great fully featured invoice app for Shopify.

Oct. 13, 2022

The App is very simple and intuitive in use. It let you issue and automatically send the invoice. Also edit them, if needed. You can download invoice batch and export them ti Excel as well. Customer service is amazing!

Oct. 5, 2022

I used this app to help with partial invoicing and credit notes which was not provided by shopify. Customer Service was great as well.

May 18, 2024

### A Cautionary Tale: My Appalling Experience with This App I must share my disheartening experience with this app, which has rendered our reconciliation process utterly impossible. It's been frustrating beyond words. The app frequently hangs, causing significant delays and interruptions. Moreover, the invoicing process is a nightmare, constantly malfunctioning and compounding our frustrations. Given the exorbitant monthly fee, it's an absolute rip-off. The nightmare doesn't end there. Every single month, we face these recurring issues. When we seek assistance, the support team's responses are utterly unhelpful. They either deny the problem exists or offer vague assurances that they're "working on it," which only adds to our frustration. The most shocking part is that we've recently discovered they're sharing our sensitive data with third-party developers without our consent. This flagrant breach of trust is unacceptable, and Shopify should take strict legal action against such unethical apps. The security of our data should be paramount. ### Update as of March 09, 2024 – A Word of Warning I want to warn everyone using this app: its data is highly inaccurate, leading to serious issues with calculating monthly sales and taxes. If you're relying on their CSV files, be extremely cautious. To make matters worse, their customer service is lethargic in addressing these critical issues – we've had to wait for weeks for resolutions. **P.S.:** The problems persist without any resolution in sight, even after a significant amount of time has passed. ### Final Verdict as of May 18, 2024 Today, we are removing this application. After wasting years, we've realized that expecting any improvement is futile. This app is definitely not suitable for India or for sellers handling over 5,000 orders a month. Save yourself the trouble and avoid this app.

Sept. 29, 2022

Good app for invoicing. Very easy to use and set up. Very complete free plan to use for small business.

Sept. 28, 2022

The App is awesome in terms of creating elegant and professional invoices for our customers. We came across an issue when trying to add links to the invoices on our customer accounts' page, but Vinal helped us out! Guys, you are doing great as a 4 member team!

Sept. 27, 2022

I need commercial invoices with my tax ID for shipping, this has been really quick and easy so far and free below 50 invoices per month is nice! I'd like to add HS cides, - will see if that's possible...

Sept. 21, 2022

Says free automatic invoices. But then asks you to pay for it. Super shady advertising. ill steer clear of this shady company

Sept. 15, 2022

Great app, We use it for 3 Shopify stores. Helpdesk is very friendly and quick with reply. Definitely would recommend.

Sept. 12, 2022

Great app, I use it for my invoices at Shopify store. Found Helpdesk very friendly and quick with reply. Definitely would recommend.

Sept. 12, 2022

Love this app. So easy to send invoices before or after orders. Invoices are automatically generated and sent at a click of a button. The support team are amazing too.