JetPrint: Print On Demand
Create and Sell High-Margin Products with Print On Demand
Rating
4.0
feedback
407
chart
#1,067
All reviews
Rating Breakdown
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Jan. 31, 2023
The product choice is good, some mockups in the clothing don't look that good, I'm using other services but I am interested in the bags, shoes and watches, I'm impressed by the shipping times offering and the prices, but the design system is not very good lacking in one key feature I use in other POD services and that's the ability to use Patternize or pattern making, the color selection is a bit simple, everything else seems pretty good.. only thing keeping me from really embracing this is is a better designer system..
Thank you for your feedback here my friend. It's very kind of you to give us important feedback on designer system optimization. We've sorted out your question to our technical department already, we're updating our coding and UI page for better and easier operation in 2023, I'm sorry for the temporary inconvenience here, but the mockup page and the entire experience will surely be better in the following months.
Jan. 24, 2023
I have yet to see their quality, as I am still making products, but slow CS response time (mid conversation the assistant dipped for more than 15 hours as of now) and literally asking to be reviewed EVERY time I move pages or try to work on a product disrupts work flow. On to what I have found so far, 3-6 week ship time for most items (Watches for example) means customers will be waiting a long time for the item. No assurance on if its shipped with your business information or theirs, also they ship the bill of lading/RO sheet/Whatever WITH the item with a different price on it than customers will be paying which will lead to issues as well. But I do like that they have things I have not seen elsewhere. It would be nice if they could do something about shipping times and the invoice issue. On the user side of things, the whole site looks like an Ali-express site that you get to modify which means that the products have long, similar names to each other because they are keyword stuffed instead of made for customers (us) to use best. You have to take down item numbers in order to find it again because the ability to clone a item and then edit the image in it is not possible from what I have seen. Edit: Even AFTER leaving this review it continues to barrage me with 'please rate us' things. If this keeps up, I will uninstall. Edit: 2 Weeks and STILL getting 'rate us' requests.
Hello my friend, my apologies for the previous unhappy experience and unusually slow response. For now, JetPrint POD Center has reorganized a better-dedicated customer service team to help you deal with the problem in time. Therefore, we really appreciate your important feedback and advice on the User Interface. We will continue to improve the website including functions and products, please kindly allow us a little more time to test it before the official launch, we'll inform you as soon as the optimization is completed.
Nov. 11, 2022
I contacted support, and it's been weeks since I heard from them, and I see terrible reviews about them. I am scared to try it out. They told me they could work with some of my ideas and send them a mock-up idea, and I never heard back at all. I emailed and chatted with them again, and still no words. Loved the fact it was easy to design things but communication could be better
Really appreciate your important feedback and advice here my friend, my apologies for the previous unhappy experience and unusually slow response. For now, JetPrint POD Center has reorganized a better-dedicated customer service team to help with your questions and requests with faster response and trackable progress. We will continue to improve the website including functions and products, please kindly allow us a little more time to test it before the official launch, we'll inform you as soon as the optimization is completed.
Feb. 8, 2022
Tout va bien pour le moment, je commence à utiliser l'APP! dommage que l'outil de création soit vraiment très très light, on ne peut pas écrire!, réduire, multiplier nos designs, sauf les adapter au format du cadre, pas de choix de couleurs! bref pour la création, c'est très limité! on ne peut pas non mettre notre Logo. Le Ship n'est pas très explicite. Le tableau de bord est compliqué... je pense que c'est votre choix, mais pour nous vos clients çà devrait être autrement, pendre exemple sur "PRINTFUL" à Suivre.
Thank you for your feedback here my friend. Currently, uploaded design drawings cannot be modified directly, you can adjust the design and upload it to recreate a new product to replace the existing one. We've sorted out your question to our technical department, and they've already started to optimize this problem. Really sorry for the temporary inconvenience here, but it will surely be updated in the near future.
Jan. 17, 2022
The Size was way off on the child hoodie and when I reached out to get a refund, they said nothing was wring and offered my a 12% discount on a new offer? The Medium Kids hoodie was way larger than the size chart claimed. I may not use these guys again unless they can fix the issue & refund me.
Really appreciate your important feedback and advice here my friend, my apologies for the previous unhappy experience and problem with the size. As we all know, the clothing shape and related size charts of different clothing brands, we actually have listed the size/dimension of the different sizes in our product description, if the dimension of the actual product has a large difference, we're responsible for that and will provide refund/replacement. Meanwhile, we're also optimizing the size charts display of all our clothing, we'll inform you once the update completes. Meanwhile, if there are any questions or problems with the product/payment/refund, please feel free to contact our support team.
Nov. 1, 2021
Nice products but difficult to design. Should allow for duplicating an image and the ability to link the shoes so that the design appears on both. Also the ability to make a pattern with your logo/image would be nice. Also having difficulty with the mock-ups showing my design, I Tried on my laptop and iPad and still shows a plain black shoe.
Thank you for your valuable advice. After years of precipitation, our design function has been more perfect than before. Welcome to our website to customize your design again, I believe it will bring you a different experience.
Sept. 7, 2021
The shoes are very beautiful. I love that you can adjust the colors. But I still need more functions 1) not centering in the overall picture but in the print area 2) copying 3) position up and down 4) moving a little with arrow keys and maybe also 5) the undo function. But none of that is so dramatic. I really only think one thing is most important: 6) To be able to edit the design again after importing it in the shop!
Really appreciate your important feedback and advice here my friend, and glad you like our products! After years of precipitation and versions update, our User interface, and design function has been more optimized than before. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance for you. Please feel free to contact our support team, we can provide you with a free sample.
June 17, 2021
This is my 2nd review and I will improve on the star rating once the customer service improves. I have sent a couple of requests through the App under support and have not had replies. Not good when trying to set up and sell the products and have questions
Really appreciate your important feedback and advice here my friend, my apologies for the previous unhappy experience and unusually slow response. For now, JetPrint POD Center has reorganized a better-dedicated customer service team to help with your questions and requests with faster response and trackable progress. We will continue to improve the website including functions and products, please kindly allow us a little more time to test it before the official launch, we'll inform you as soon as the optimization is completed.
May 28, 2021
So far, my only two minor complaints are that my credit card was getting declined, so I had to use a different one for some reason. My second is that I wish there were a better design program; there are no easy ways to create patterns or duplicate placements to multiple locations on an item. Additionally, some of the items do not show the layout, instead you are just pasting images onto a picture of clothing. Otherwise, the product selection is AMAZING!
Thank you for your feedback here my friend. It's very kind of you to give us important feedback on designer system optimization. We've sorted out your question with our technical department already, and we're updating our coding and User Interface, and mockup generator for better and easier operation in 2023, I'm sorry for the temporary inconvenience here. The mockup page and the entire experience will surely be better in the following months.
Dec. 7, 2018
I didn't really get into the app so I'm leaving a neutral review but the prices at wholesale are outrageous, and there's no way I can turn a profit through them. Especially not in Canada. Thanks though.
Updated in 2023: Really appreciate your important feedback and advice here my friend. After years of precipitation and versions update, we're now supporting over 400 products with attractive pricing, and we updated our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample. Sincerely thank you for your review, we are trying our best to provide the best service and the best product quality to our customers, especially watch customized POD service. We have a variety of watch styles for your watch brand business. And we also have a lot of Canadian Shopify sellers. If you have any problem with our POD watch service please let us know. We will try to improve it.
March 28, 2019
I loved the phone grips and added a ton of those to my store. The quality of production is good but the shipment is very very slow. Every order takes over 4 weeks to complete. Add this app only of you are going to hold inventory because the both fulfilment and shipping is super slow. They seem to add or remove products from from inventory as they please. One day 90% of my products from this store went out of stock without notice. They dodnt bring it back till i pointed it out. The chat service was great at first but the response became slower over time. Its just one person and she’s very sweet and seemed overworked.
Really appreciate your important feedback and advice here my friend, and glad you like our products! After years of precipitation and versions update, our User interface, and design function has been more optimized than before, and we have reorganized a better-dedicated customer service team to help you deal with the problem in time. Welcome to our website to customize your design again, we'll guarantee a better experience and real-time assistance, and fast shipment for you. Please feel free to contact our support team, we can provide you with a free sample.