Jotform AI Chatbot & Live Chat
24-7 Live Chat Extension & Customer Service App
Rating
4.7
feedback
25
chart
#898
All reviews
Nov. 3, 2025
Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.
Store
Nimbus
Using app
3 months
Hi Nimbus, Thanks for sharing your experience. We'll need to review your current setup so we can assist in resolving the issue. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be ready to help once we hear from you. UPDATE: We located your support ticket, and our team has completed the refund you requested. If everything now aligns with what you needed, we'd greatly appreciate it if you could take a moment to update your review here. Thanks for your time and consideration.
Nov. 3, 2025
Store
Orose.ca
Using app
4 days
Hi Orose.ca, Thanks for rating our app 5-stars. We appreciate it. If you have any questions or suggestions, let us know from our Contact Us page: https://www.jotform.com/contact/. We'll be glad to help.
Oct. 28, 2025
wow jotform exceeded my expectation
Hi Dream Yarn, Thanks for your wonderful feedback. We’re happy to hear that our platform exceeded your expectations and helped make your experience a great one. If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
Oct. 22, 2025
good experience
Hi The Pet Hub, Thanks for your excellent review. We're glad to hear that you're enjoying your experience with our app. If you have any questions, reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Oct. 21, 2025
Hi FBB Clothing Company, Thanks for your positive review. We appreciate it. If you have any questions or suggestions on how we can make your experience even better, feel free to let us know through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
Oct. 12, 2025
perfect for online business
Hi Sofa Covers, Thanks for sharing your positive feedback on using Jotform AI Chatbot app for your Shopify Store. We appreciate it. If you have any questions or suggestions, feel free to let us know from our Contact Us page: https://www.jotform.com/contact/. We'll be glad to help.
Oct. 7, 2025
It's an amazing app
Hi EZ Elements, Thanks for your great review. We’re glad to know you’re enjoying our app and having a positive experience using it. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Sept. 23, 2025
Hi AIL Staging, Thanks for giving our app a 5-star rating. We appreciate it. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Sept. 15, 2025
Hi Cocoon & Bloom Co., Thanks for taking the time to rate our app. We appreciate it. If there's anything we can do to get your 5-star, let us know from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.
Sept. 14, 2025
Hi Ai-TechWorld, Thanks for giving our app a 5-star rating. It means a lot to us. If you have any questions or suggestions, feel free to share them with us through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
Sept. 13, 2025
Seamless Integration
Hi Zyu, Thanks for your excellent review. We’re glad to hear that integrating our app with your Shopify store was seamless. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Sept. 2, 2025
Super customizable. Best app Ive used so far, period
Hi The Disciple Daily, That’s great to hear! We’re glad you’re loving the app and enjoying the customization. Thanks for sharing your experience. If you have any questions, reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Aug. 31, 2025
So far, this app has been a huge time saver. It provides accurate and useful information to our customers. Lots of options to customize the responses but pretty good out the gate.
Hi RM Outpost, Thanks for your thoughtful review. We’re glad our app is saving you time and helping you deliver useful information to your customers. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Aug. 27, 2025
I had some trouble upgrading my plan through Shopify since the discount wasn’t applying. It took a bit longer than expected, but Jotform eventually fixed the problem and honored the discount. Thank you for making it right — everything is working well now.
Hi American Tile Depot, Thanks for sharing your experience. We’re glad that the issue with your account upgrade has been resolved and everything's working well now. We appreciate your patience and understanding. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're always here to help.
July 30, 2025
Hi estampamatic, Thanks for your 5-star review. We're glad you like our app. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
July 15, 2025
ME GUSTA LO AGIL Y EFICIENTE QUE RESPONDE.
Hi there, Thanks for your great feedback. We're glad you like Jotform Shopify AI Agents and that it's helping you with your store. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
July 9, 2025
Did not work at all, the UI just totally hung in the app and I could not even get it to work. Bad times
Hi Cyclone Pods, Thanks for your feedback. We'd like to inform you that the issue has been resolved. We've also responded to your support ticket here: https://www.jotform.com/answers/28804181. It would mean a lot to us if you could consider updating your review based on this update. If you have any other questions, feel free to let us know from our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
July 2, 2025
Brilliant app and top-notch support, couldn’t be happier Can’t fault the Jotform App or the team behind it - absolutely spot on. It was incredibly easy to integrate with Shopify, and everything worked seamlessly right from the start. Training the AI bot is refreshingly straightforward. No faffing about with complicated flows or hours of setup like some others, it just works. The interface is clean, intuitive, and genuinely user-friendly. A proper plug-and-play solution for anyone looking to add AI to their store. A full 5-star experience, great app, great people. Highly recommended.
Hi Plastic Solutions (Aldridge) Ltd, Thanks for your thoughtful review. We appreciate you sharing your experience on how easy it was to set up your AI chatbot and add it to your Shopify store. Your 5-star rating and recommendation mean a great deal to us. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
July 2, 2025
Really easy to set up, easy to train and very helpful to our customers. Definitely 5 Stars!
Hi Die Stadtgärtner, Thanks for your 5-star review. We’re thrilled to hear that you find our Shopify AI Agent easy to set up and helpful for your customers. Your feedback means a lot to us. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.