Jotform AI Chatbot & Live Chat
Improve customer service with an AI chatbot and 24/7 live...
Rating
4.2
feedback
28
chart
#945
All reviews
Review RSS Feed
Dec. 29, 2025
I've purchased on Dec 20th the chatbot because of the Instagram integration. There's a documented feature that the bot stops answering the chat for 24h if someone answers manually. Tis feature doesn't work There's another documentation saying we can filter keyworkds to tell the bot which chat to reply and which not to. This feature also doesn't work. None of the features I paid for works so I've requested a refund on the exact same day I purchased and now I'm being ghosted as well as got my ticket deleted from their system. If I search by ID it says if doesn't exist. I'm not only disappointed by the missing documented feature itself but also by it inefficient support. If a company says it provides service A, and after you purchase "A" can't be provided, the refund should be processed immediately. My recommendation to future users is to be careful. There are features that Jotform say they do, but they don't.
Hi Aecio Sarti Art Gallery, Thanks for sharing your experience and for outlining your concerns so clearly. We understand how frustrating it can be when features don't behave as you expect. To clarify, when we tested the Instagram Agent, everything was working properly as set up. It only responds to messages that contain predefined keywords. Here's a screenshot that shows my test result: http://link.jotform.com/fu5bh1KwUW. Manual reply is also supported and works best through Jotform Inbox, under the Conversations/Live Chat tab. From there, clicking the "Take Over" button pauses the AI so it won't interrupt while you respond manually. We have a guide here: https://www.jotform.com/help/how-to-take-over-chat-in-ai-agent-mobile-app/. Since I was able to replicate the issue when replying directly within Instagram chat, I have opened a ticket and escalated it to our Developers here: https://www.jotform.com/answers/34564951. We'll get back to you here once we have updates about this. If you're still experiencing issues with these features or would like help with your refund, feel free to submit a support ticket through our Help Center from the Contact Us page: https://www.jotform.com/contact/. If you already have an existing ticket and you're unable to access it, share with us the ticket link so we can check. It's highly likely that your ticket was only set to private, so ensure that you're logged in to the same account to access it.
Dec. 11, 2025
Hi Dubai jewellry, Thanks for the 5-star rating. We're glad you're enjoying the app. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Dec. 7, 2025
Need support and it lags a lot
Hi BBD GIFTS, Thanks for your feedback. Can you explain a bit more about the issue so we'll get a clear idea of what's happening? You can reach out to us from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.
Nov. 25, 2025
Hi Calvinist Apparel, Thanks for giving our app a 5-star rating. We're glad you like it. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Nov. 3, 2025
Unfortunately the Chat Bot will not stick to instructions to only use information in the knowledge bank. I have been training it for 2 months and it has every detail uploaded and is instructed to only use infpormation uploaded. But it still makes up the products' ingredients no matter how much I train it after every answer it gives. I have to switch it off as it is putting us at risk of someone having an allergic reaction. I hope I can get a refund for the 10 months remaining on teh subscription.
Store
Nimbus
Using app
3 months
Hi Nimbus, Thanks for sharing your experience. We'll need to review your current setup so we can assist in resolving the issue. Feel free to create a Help Center thread from the Contact Us page at https://www.jotform.com/contact/. We'll be ready to help once we hear from you. UPDATE: We located your support ticket, and our team has completed the refund you requested. If everything now aligns with what you needed, we'd greatly appreciate it if you could take a moment to update your review here. Thanks for your time and consideration.
Nov. 3, 2025
Store
Orose.ca
Using app
4 days
Hi Orose.ca, Thanks for rating our app 5-stars. We appreciate it. If you have any questions or suggestions, let us know from our Contact Us page: https://www.jotform.com/contact/. We'll be glad to help.
Oct. 28, 2025
wow jotform exceeded my expectation
Hi Dream Yarn, Thanks for your wonderful feedback. We’re happy to hear that our platform exceeded your expectations and helped make your experience a great one. If you have any questions, let us know through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
Oct. 21, 2025
Hi FBB Clothing Company, Thanks for your positive review. We appreciate it. If you have any questions or suggestions on how we can make your experience even better, feel free to let us know through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
Oct. 14, 2025
Sadly, there’s no real support available. We’ve been trying to reach someone since yesterday with no response. The chatbot doesn’t integrate properly with the 17Track app — the tracking link leads to a 404 error (tested in preview, not live). The bot also asks users to contact support too often, even for simple questions that could be fixed with better training. You have to upgrade and pay to train the bot properly, which doesn’t make sense — we should be able to test and refine it first, then pay once we know it performs well. We won’t pay for something without knowing how accurate or helpful it can actually become.
Oct. 12, 2025
perfect for online business
Hi Sofa Covers, Thanks for sharing your positive feedback on using Jotform AI Chatbot app for your Shopify Store. We appreciate it. If you have any questions or suggestions, feel free to let us know from our Contact Us page: https://www.jotform.com/contact/. We'll be glad to help.
Oct. 7, 2025
It's an amazing app
Hi EZ Elements, Thanks for your great review. We’re glad to know you’re enjoying our app and having a positive experience using it. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Sept. 23, 2025
Hi AIL Staging, Thanks for giving our app a 5-star rating. We appreciate it. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Sept. 15, 2025
Hi Cocoon & Bloom Co., Thanks for taking the time to rate our app. We appreciate it. If there's anything we can do to get your 5-star, let us know from our Contact Us page: https://www.jotform.com/contact/. We'll be happy to help.
Sept. 14, 2025
Hi Ai-TechWorld, Thanks for giving our app a 5-star rating. It means a lot to us. If you have any questions or suggestions, feel free to share them with us through our Contact Us page at https://www.jotform.com/contact/. We're here to help.
Sept. 13, 2025
Seamless Integration
Hi Zyu, Thanks for your excellent review. We’re glad to hear that integrating our app with your Shopify store was seamless. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Sept. 2, 2025
Super customizable. Best app Ive used so far, period
Hi The Disciple Daily, That’s great to hear! We’re glad you’re loving the app and enjoying the customization. Thanks for sharing your experience. If you have any questions, reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Aug. 31, 2025
So far, this app has been a huge time saver. It provides accurate and useful information to our customers. Lots of options to customize the responses but pretty good out the gate.
Hi RM Outpost, Thanks for your thoughtful review. We’re glad our app is saving you time and helping you deliver useful information to your customers. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.
Aug. 27, 2025
I had some trouble upgrading my plan through Shopify since the discount wasn’t applying. It took a bit longer than expected, but Jotform eventually fixed the problem and honored the discount. Thank you for making it right — everything is working well now.
Hi American Tile Depot, Thanks for sharing your experience. We’re glad that the issue with your account upgrade has been resolved and everything's working well now. We appreciate your patience and understanding. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We're always here to help.
July 15, 2025
ME GUSTA LO AGIL Y EFICIENTE QUE RESPONDE.
Hi there, Thanks for your great feedback. We're glad you like Jotform Shopify AI Agents and that it's helping you with your store. If you have any questions, feel free to reach out to us through our Contact Us page at https://www.jotform.com/contact/. We'll be happy to help.