Joy Subscription App
Boost subscription & recurring revenue - subscribe and save
Rating
4.9
feedback
369
chart
#663
All reviews
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Jan. 23, 2026
Der Kundensupport ist immer sehr schnell erreichbar und setzt Änderungswünsche und Anpassungen just in time um wie eine hauseigene IT Abteilung. Absolut fantastisch.
Jan. 19, 2026
Jade was the most helpful customer service person I have ever met! she assisted me with every issue and answered all of my questions on the Joy Subscription App. She is wonderful :)
Jan. 18, 2026
Ich bin absolut begeistert von der Joy Subscription App! Besonders möchte ich mich bei Riley und Andrew bedanken – sie haben mir großartig und unglaublich schnell beim Einrichten meines Abos geholfen, was mir sehr wichtig war. Zusätzlich haben sie mir sogar noch die Farbe meines Themes angepasst, sodass die ganze Seite sofort noch luxuriöser wirkt. Ich bin unendlich dankbar für diesen so schnellen, superfreundlichen und kompetenten Support. Vielen Dank – ihr seid spitze!
Jan. 16, 2026
Franchement, c'est GENIAL de travailler avec Shopify et surtout l'App Joy Subcriptions. Un soutien et un accompagnement hors pair quelque soit l'abonnement souscrite. Plus d'hésitation, je vais très vite souscrire l'option supérieure pour des plus de widgets et d'autres chose. Merci encore à Alyssa avec tes Belles explication et ta patience pour me faire la mise en place de mon widget etc. ...
Jan. 9, 2026
Bony Subscriptions is exactly what we needed to start recurring revenue. Setup was straightforward, and everything worked smoothly with our Shopify theme. Highly recommended!
Jan. 8, 2026
Pretty good app even though there are some weird stuff here and there in UI and UX sometimes and we have to contact support. But yeah support is pretty good. Most of the team were very helpful
Dec. 21, 2025
When I encountered difficulties with detailed settings, your thoughtful assistance made me feel I could truly rely on you. I'm grateful, even though it was still in the testing phase! I look forward to working with you again.
Dec. 20, 2025
I don't know if I am just cursed with their support. It seems like everything I try to do, they end up messing up another thing up. Got to the point where they had to nuke the perfectly functional subscription page, and of course, they end up screwing something else up. Tech support - you cant' even talk to, it's just a customer support rep that tries to help with clearly inadequate training. And their tech support only works the week. You end up having a conversation with someone and then ten minutes someone else jumps in and then says its the end of their shift. You'd think their platform would have more customizability, instead of having to reach out to their support team (which are more than ok to fix most things) -- But the things they are fixing ARE THINGS WE SHOULD HAVE ACCESS TO FIX OURSELVES. The user experience - or lack-there-of is absolutely absurd. It feels like this entire app is an afterthought and was made in a closet somewhere with the lights off.
Hi team, Thank you for sharing your feedback with us so openly. We truly appreciate you taking the time to explain your experience, and we're very sorry for the frustration this process has caused. 1. Regarding the support experience: We hope you can understand that our support team works in shifts to ensure coverage across different time zones. In your case, the handover between shifts did not go as smoothly as it should have, which led to repeated explanations and delays in follow-up. This gap in coordination caused inconvenience and made the support experience more tiring than it should be. We sincerely apologize for this and appreciate your patience and understanding while we continue to improve our internal handover process. 2. From the product side: Our tech team has reviewed your feedback and acknowledged both the app's current limitations and the need for clearer technical guidance. We're working to improve alignment between our support and technical teams to better assist merchants with complex matters. We’ve also implemented additional customization options for the subscription box, giving you more flexibility to control how information is displayed on the storefront: (https://capture.avada.io/i/e1WjSUPU7pQW) Regarding the discount issue, our tech team confirmed this was a display error related to plan discounts. While it didn't affect actual checkout or billing, we understand how confusing this appeared to customers. We've implemented improvements to prevent similar issues. Since your store now uses 2 tier discounts(https://capture.avada.io/i/xFABLawPevX9) (aligned with Shopify's multiple discount limitations), the recurring subtotal should display correctly and remain stable. Thank you again for your patience and for being so direct with us. We hope to hear back from you, and please let me know if there is anything more we can do to better support you. Kind regards, Joy Team
Dec. 18, 2025
wonderful experience. Abby (support) was really helpful and answered all my questions. All thanks to her for helping me out
Dec. 18, 2025
Love this app especially since the usage was free! Very easy to navigate and extremely useful for my brand! Avery from the customer support team really helped me out with my requests to customise the bundle theme/colours and with any questions i had in regards to how to use the app! Love it!
Dec. 15, 2025
Great customer Service dealing with a Customer issue, Hana was very helpful and solved it in seconds, much appreciated