Joy Subscription App
Joy Subscription - #1 Subscription App for Shopify
Rating
4.9
feedback
349
chart
#696
All reviews
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Dec. 21, 2025
When I encountered difficulties with detailed settings, your thoughtful assistance made me feel I could truly rely on you. I'm grateful, even though it was still in the testing phase! I look forward to working with you again.
Dec. 20, 2025
I don't know if I am just cursed with their support. It seems like everything I try to do, they end up messing up another thing up. Got to the point where they had to nuke the perfectly functional subscription page, and of course, they end up screwing something else up. Tech support - you cant' even talk to, it's just a customer support rep that tries to help with clearly inadequate training. And their tech support only works the week. You end up having a conversation with someone and then ten minutes someone else jumps in and then says its the end of their shift. You'd think their platform would have more customizability, instead of having to reach out to their support team (which are more than ok to fix most things) -- But the things they are fixing ARE THINGS WE SHOULD HAVE ACCESS TO FIX OURSELVES. The user experience - or lack-there-of is absolutely absurd. It feels like this entire app is an afterthought and was made in a closet somewhere with the lights off.
Hi team, Thank you for sharing your feedback with us so openly. We truly appreciate you taking the time to explain your experience, and we're very sorry for the frustration this process has caused. 1. Regarding the support experience: We hope you can understand that our support team works in shifts to ensure coverage across different time zones. In your case, the handover between shifts did not go as smoothly as it should have, which led to repeated explanations and delays in follow-up. This gap in coordination caused inconvenience and made the support experience more tiring than it should be. We sincerely apologize for this and appreciate your patience and understanding while we continue to improve our internal handover process. 2. From the product side: Our tech team has reviewed your feedback and acknowledged both the app's current limitations and the need for clearer technical guidance. We're working to improve alignment between our support and technical teams to better assist merchants with complex matters. We’ve also implemented additional customization options for the subscription box, giving you more flexibility to control how information is displayed on the storefront: (https://capture.avada.io/i/e1WjSUPU7pQW) Regarding the discount issue, our tech team confirmed this was a display error related to plan discounts. While it didn't affect actual checkout or billing, we understand how confusing this appeared to customers. We've implemented improvements to prevent similar issues. Since your store now uses 2 tier discounts(https://capture.avada.io/i/xFABLawPevX9) (aligned with Shopify's multiple discount limitations), the recurring subtotal should display correctly and remain stable. Thank you again for your patience and for being so direct with us. We hope to hear back from you, and please let me know if there is anything more we can do to better support you. Kind regards, Joy Team
Dec. 18, 2025
wonderful experience. Abby (support) was really helpful and answered all my questions. All thanks to her for helping me out
Dec. 15, 2025
Great customer Service dealing with a Customer issue, Hana was very helpful and solved it in seconds, much appreciated
Dec. 12, 2025
Problem geschildert und schnelle Lösung erhalten. Danke an Avery für Ihre Unterstützung.
Dec. 12, 2025
So far it's been working well for me! The support team is helpful. They respond fairly quickly. I really appreciate their hard work. This time Bill helped me. In the past, Jade, Hana, Alyssa, Charles, and Felicity helped me. Sometimes they had to talk to others, but I don't expect them to know everything perfectly (it's better they dig in instead of giving me false info like many other support teams do), and in the end all issues got solved thanks to them. So, thank you all.
Thank you so much for taking the time to share such a thoughtful review. We’re really happy to hear that the app has been working well for you and that our support team has been able to help along the way. Your kind words about Bill, as well as Jade, Hana, Alyssa, Charles, and Felicity, truly mean a lot to us. We’ll be sure to pass your appreciation on to the team. We also really value your understanding and perspective. We believe it’s always better to take the time to double-check and dig deeper rather than provide rushed or inaccurate answers, and we’re glad this approach helped get everything resolved for you in the end. Thank you again for your trust and encouragement. We’re always here if you need any further support.
Dec. 9, 2025
Dec. 7, 2025
Olivia was friendly, helpful and offered to follow up on what couldn't be addressed straight away. I have no concerns calling Olivia again.
Nov. 29, 2025
I'm so happy to work with Iris, on app setup; she helped me very well to setup everything perfectly. She was kind; and everyone looking to grown his shopify shop; install this business app.
Nov. 29, 2025
Their support is fast and efficient! Hana solved my issue in matter of minutes. Additionally any of the tools by AOV I will whole-heartedly recommend.