All reviews

Rating Breakdown

  • 5
    93% (359 ratings)
  • 4
    2% (9 ratings)
  • 3
    0% (0 ratings)
  • 2
    1% (2 ratings)
  • 1
    1% (5 ratings)

Reviews with Text

  • 96% (359)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 4, 2026

el servicio al cliente en vivo es exceptional , super amables y eficientes rápidos amo joy subcriciones le ha dado mucho valor a mi pagina wed y cada que tengo una pregunta simplemente chateo con un agente en vivo y soluciona mis dudas eficazmente . muy feliz con el servicio de esta app

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2026

Really amazing customer service, helped me customise the widget to our store's theme in record time and looked fantastic. Would highly recommend so far!

Using app

8 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 28, 2026

Hana was great!

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

Ethan was great! Very helpful.

Using app

6 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 27, 2026

困ったときはいつも迅速にサポートいただけます! 素晴らしい体制だといつも感謝しております!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 25, 2026

Quick response and Ethan was very helpful!

Using app

About 3 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 23, 2026

Very fast customer service. I needed to upload a logo to my emails and they completed the task in under 5 minutes. Also, offered to help with other set up needs. Good customer service is hard to find sometimes. I was very pleased with my first experience.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

Le support est très réactif ! Merci à Avery pour son aide et sa disponibilité.

Using app

11 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 5, 2026

Facile à mettre en place, le support d'Olivia a été très efficace!

Using app

36 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2026

Works perfectly

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 2, 2026

The app works perfect and Hana from support was very quick and helpful! :)

Using app

4 days

Total reviews

11

Average rating

4.6

5 / 5 Share

Jan. 31, 2026

Very good and quick help

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 29, 2026

Service d'aide au top pour les personnalisations de widget, Iris m'as bien aidée

Using app

3 days

Total reviews

6

Average rating

5.0

1 / 5 Share

Jan. 26, 2026

I write this with a lot of conflict, but even though their customer support has been replying actively their "Technicians" are not. it takes them 48 hors to actually get their technical side to reply. the import was full of problems regarding addresses. I suggest to review very very carefully the files prior to import cause they make very amateur mistakes and can messed up your whole business. some times cheap services are expensive

Using app

2 months

Total reviews

8

Average rating

3.5

Developer Reply

Hi Colombiancoffeeus's Store owner, Thank you for sharing your experience, and we’re truly sorry for the issues you encountered during the data import process. We understand how important customer data accuracy is, and this situation should not have caused such inconvenience. Our technical team has since reviewed your case carefully and the address data has been corrected to match the original source. We also appreciate your feedback regarding the response time. We are actively improving how our support and technical teams coordinate to ensure faster and smoother handling in similar cases. If there is anything else we can assist you with, our team is always here to help and ensure everything works properly for your store. Sincerely, Joy Subscription Team

5 / 5 Share

Jan. 23, 2026

Der Kundensupport ist immer sehr schnell erreichbar und setzt Änderungswünsche und Anpassungen just in time um wie eine hauseigene IT Abteilung. Absolut fantastisch.

Using app

About 4 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 19, 2026

Jade was the most helpful customer service person I have ever met! she assisted me with every issue and answered all of my questions on the Joy Subscription App. She is wonderful :)

Using app

28 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2026

Customer support is excellent, Riley instantly fixed everything

Using app

26 minutes

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 18, 2026

Ich bin absolut begeistert von der Joy Subscription App! Besonders möchte ich mich bei Riley und Andrew bedanken – sie haben mir großartig und unglaublich schnell beim Einrichten meines Abos geholfen, was mir sehr wichtig war. Zusätzlich haben sie mir sogar noch die Farbe meines Themes angepasst, sodass die ganze Seite sofort noch luxuriöser wirkt. Ich bin unendlich dankbar für diesen so schnellen, superfreundlichen und kompetenten Support. Vielen Dank – ihr seid spitze!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2026

amazing help from Abby, thank you so much

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 16, 2026

Franchement, c'est GENIAL de travailler avec Shopify et surtout l'App Joy Subcriptions. Un soutien et un accompagnement hors pair quelque soit l'abonnement souscrite. Plus d'hésitation, je vais très vite souscrire l'option supérieure pour des plus de widgets et d'autres chose. Merci encore à Alyssa avec tes Belles explication et ta patience pour me faire la mise en place de mon widget etc. ...

Using app

About 1 hour

Total reviews

1

Average rating

5.0