Joy Subscription App
Joy Subscription - #1 Subscription App for Shopify
Rating
4.9
feedback
334
chart
#650
All reviews
Review RSS Feed
Dec. 23, 2024
Je suis vraiment satisfait de cette application. L'entreprise est très professionnelle et accompagne ses clients de manière exemplaire. Je recommande vivement !
Merci beaucoup pour vos mots gentils ! Nous sommes ravis que notre application et notre service aient répondu à vos attentes. Votre satisfaction est notre priorité, et nous sommes toujours là pour vous accompagner. Merci de nous recommander ! 😊
Dec. 21, 2024
This is absolutely the best subscription app! Not only is it completely free and incredibly easy to use, but it also offers everything you'd need for your subscription setup. The features are intuitive, and the integration into our Shopify store was seamless. What truly stands out, though, is the amazing customer support! A special shoutout to Alyssa and Damian – they were absolutely fantastic. Whether it was answering our questions promptly, providing professional advice, or helping us customize a widget, they always went above and beyond. Their kindness, professionalism, and responsiveness were truly impressive! We highly recommend this app – it’s a fantastic solution for subscriptions and a real asset to any store. Huge thanks to the entire team for their outstanding work!
Wow, thank you for such a glowing review! We’re so glad to hear you’re loving the app and finding it both intuitive and feature-rich. Alyssa and Damian will be thrilled to know they made such a positive impression, they truly go above and beyond! If you ever need help or have more feedback, we’re just a message away. 😊
Dec. 19, 2024
Just installed the app. So far so good. Hana was very helpful in onboarding and setting up subscription app on my site.
Thanks for your feedback! We’re so glad Hana could make your onboarding process smooth and helpful. Let us know if you need any further support as you explore the app. Welcome to Joy Subscription!
Dec. 19, 2024
I've only just downloaded the app, but the customer support thus far has been great and it seems to fit my needs. Jade was my customer support person and was responsive and helpful with every question I had.
Thank you for sharing your experience! Jade will be so happy to hear that her responsiveness and support made a difference for you. We're here to ensure the app continues to meet your needs—just let us know if you have more questions! 😊
Dec. 18, 2024
Just installed this app today - so far, so good. The customer service rep was very helpful and efficient and even changed the wording on the subscribe option to better suit my website. And the best part? It's free :)
Thank you for sharing your experience! We're glad to hear the app is off to a great start for you and that our customer service team could assist in tailoring the subscribe option to match your website. We're excited for you to explore all the features Joy Subscription has to offer. And yes, it's free, so enjoy! Let us know if you need anything else!
Dec. 18, 2024
I had a fantastic experience using the Joy Subscription App! The app is intuitive and effective for managing subscriptions, and it perfectly fits the needs of my store. A special thanks to Damian for his outstanding support—he was professional, quick to respond, and ensured that the bulk subscription setup was handled seamlessly. Damian also patiently answered all my questions and provided clear guidance every step of the way. I highly recommend this app, not only for its features but also for the exceptional customer service.
Wow, thank you for such a detailed and glowing review! We're so happy that the app meets your store's needs and that Damian provided you with exceptional support. We'll make sure he knows how much you appreciated his assistance. It's feedback like yours that motivates us to keep delivering the best service possible. If you ever have more questions or need help, we're just a message away!
Dec. 17, 2024
J'ai pu échanger avec "Audrey", L'échange était fluide et agréable nos avons pu rapidement régler toutes les divergences !!
Merci beaucoup pour votre retour positif ! Nous sommes ravis que l'échange avec Audrey ait été fluide et agréable, et que toutes vos questions aient pu être rapidement réglées. N'hésitez pas à nous recontacter si vous avez besoin d'aide supplémentaire. 😊
Dec. 17, 2024
Amazing app with super fast customer Support. Hana did a fantastic job to resolve our issue. Great service.
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our app and that Hana was able to assist you quickly and effectively. We'll be sure to pass along your compliments to her. If you ever need further support, we're here to help!
Dec. 15, 2024
Amazing support, works well. Damian and William are a great help.
Thank you so much for your kind words! We're thrilled to hear that Damian and William could assist you and that you're happy with the app. If you need anything else, we're always here to help!
Dec. 31, 2024
The app is clean, minimal, and functions well. While there’s room for additional features, I’m confident those are on the horizon. What really stands out is the team’s openness and responsiveness to feedback and customisation requests. Their customer service and work ethic are truly exceptional—they’ve been consistently helpful, approachable, and friendly throughout. Edit: the app is actually quite buggy and while the team is willing to help solve things and do customisations the work is often sloppy. We have lost sales and $$$ because of this.
Hi Glow Logic Store Owner, Thank you for your detailed feedback. We’re glad you found our team approachable and responsive, and we truly appreciate your kind words about our customer service. Regarding the issues with customization and bugs, we’d like to sincerely apologize for the inconvenience caused. For the specific issue related to price updates for subscription contracts, we’ve already made the requested customizations. While most contracts are updated as expected, one contract required additional adjustments, which we’ve now completed. We’ve reached out to you directly to confirm this is resolved to your satisfaction. To clarify, our app’s pricing logic follows Shopify’s subscription guidelines, where prices in contracts are based on the first order's price to ensure consistency and transparency. However, we understand that your use case required manual adjustments, and we’re working to ensure such customizations are delivered more thoroughly in the future. If there are other bugs or concerns, please don’t hesitate to share them with us so we can address them promptly and improve your experience with the app. Your feedback is invaluable, and we’re committed to making the app better for you and all our merchants. Thank you for your patience and understanding. Best regards, Liz Customer Success Leader
Dec. 11, 2024
Actualmente una aplicación gratuita que me soluciona el tipo de servicio que necesito. Recien lo instale y tuve la ayuda de JAde para la instalación y traducción, por el momento muy satisfecha, espero que continue asi de facil!
¡Muchas gracias por tu comentario! Nos alegra saber que la aplicación cumple con tus necesidades y que Jade pudo ayudarte con la instalación y traducción. Estamos aquí para asegurarnos de que todo siga siendo fácil y eficiente. ¡No dudes en contactarnos si necesitas más ayuda!
Dec. 10, 2024
Very quick to respond and so helpful. They were able to bulk add all of my products and make sure everything was functioning as it should.
We’re so happy to hear that our team could assist you quickly and ensure everything is working perfectly. Bulk-adding your products can be tricky, so we’re glad we could help make it seamless for you. Let us know if there’s anything else we can do!
Dec. 6, 2024
Yes I would, I got the help and support I needed
Thank you for recommending Joy Subscription! We’re so glad to hear our team could provide the help and support you needed. If there’s anything else we can do, just let us know!
Dec. 4, 2024
the customer service is responsive and prompt in resolving my issues. app has thus far been easy to use!
Thank you for your positive feedback! We're delighted to hear the app is easy to use and that our support team was able to help promptly. Let us know if you ever have further questions or suggestions!
Dec. 3, 2024
Great support team! Quickly customized the app to fit my needs. Highly recommended!
Wow, thank you for the recommendation! We’re happy to hear the team could customize the app to suit your needs. If you have more ideas or feedback, we’re all ears.
Dec. 3, 2024
Our store is on a vintage theme, so I wasn't able to install the widget myself. The support team were fantastic, they had it installed and set up quickly and efficiently. Great service, thank you!
Thank you for sharing your experience! It’s great to know our team could help get everything set up for your vintage theme. We're here anytime you need more assistance!
Dec. 2, 2024
Awesome support ! Great application !
Thanks so much! We're thrilled to hear you’re enjoying the app and support. If there’s anything else we can do for you, just let us know!
Dec. 2, 2024
I am very please with the help I received to help me set up this app on my exciting account. I would recommend this app in the future. Alyssa and Jade were phenomenal to work with.
Thank you so much for your kind words and recommendation! Alyssa and Jade will be thrilled to know their support made a difference. We’re here whenever you need us. 😊
Dec. 1, 2024
Fantastic immediate support! Thanks so much to Charles!
We're so glad Charles could provide such timely support! Thank you for sharing your experience, and don’t hesitate to reach out if you need anything else.
Nov. 29, 2024
Excellent customer service. Immediate response and able to fix things on the back end so I didn't have to code anything. Much better than the other app I was using in the past.
Thank you for your feedback! We're thrilled to hear you had such a great experience with our customer service and found it hassle-free. Glad to know we could make things easier for you! 😊