Joy Subscription App
Boost subscription & recurring revenue - subscribe and save
Rating
4.9
feedback
369
chart
#646
All reviews
Review RSS Feed
Feb. 2, 2025
Great app, and it's free. Customer service is awesome, only talked to Audrey so far and she is amazing
Jan. 28, 2025
I´m just installing this app and got some super fast support from Audrey. Thank you
Jan. 27, 2025
The question is: How do you group subscription products and place the link on the menu for easy access to customers? No one could offer a reliable simple answer. Yes, you could generate a "checkout link?" What good is that for? Checkout??? As a customer, I would like to be able to see the subscription products and select what I want - especially in a situation where the company has a wide variety of products. Now, the product itself is good. I like the feel. However for a company with a ton of products there needs to be a way to make just the subscription products easily accessible to customers and that includes linking it to the website menu. Otherwise, all that good work is just for naught. Sorry guys, I'm not happy to have wasted so much time setting this thing up only to realize that I couldn't group the subscription products and link them to my website menu. The app execution is good... also good for product subscription-only sites. As for a mix-use site with a lot of products, the customer-facing aspect of the app needs re-evaluation. If my assessment is misleading please let me know so I can update my review. After all, the product is free. Plus, I wouldn't want to undermine your efforts and the energy you invested to create the app. Reply to Liz's Response: Thanks for taking the time to answer my question in your "reply" to my review. Please notify me when the update is ready. You have a great product. I will reinstall, continue building my subscription list, while awaiting for the product update. For this, you deserve 5 stars. Thanks for your quick action.
Hello there, Thank you for sharing your detailed feedback. We truly appreciate your insights and want to sincerely apologize for the inconvenience caused. We understand your concerns about not being able to group subscription products and link them directly to your website menu. While the app doesn’t currently support this functionality, we’re happy to let you know that our team has already prioritized developing this feature, called Subscription Box, and we expect it to be available within the next several weeks. We also acknowledge that our response to your inquiry fell short of addressing your specific question. We’ve taken this as an opportunity to improve how we handle questions like yours moving forward, ensuring we provide clearer, more helpful answers. Your feedback is invaluable in helping us improve the app, especially in these early stages. We are especially grateful that you’ve been open to sharing your thoughts so constructively, as it allows us to prioritize features that matter most to merchants like you. We’d love for you to consider giving the app another try once the new feature is live. Please feel free to reach out to us anytime – we’re here to support you and ensure your experience with the app is a great one. Thank you again for your patience and understanding. Update: Thank you so much for your updated review and for giving us the opportunity to improve! We're thrilled to hear that you’ll be reinstalling the app and continuing to build your subscription list. We truly appreciate your support and will make sure to notify you as soon as the update is ready. Your feedback has been invaluable in shaping our improvements, and we’re committed to delivering the best experience possible. Thanks again for your trust - it means a lot to our team! If you ever need any assistance, we’re always here to help.
Jan. 30, 2025
The worst application I have ever seen. It completely crashed my site. Every time I call support it gets worse and worse. The menus move by themselves in the middle of the night without any intervention, and now my site is completely out of service. I really do not recommend it. Update: even worse than expected, even after the application was removed, bugs persisted, subscription buttons appeared and were impossible to remove. So I had to put the site in maintenance, then hire a service provider to migrate the site to another theme to finally solve the problem. The repair is in progress, I'll let you imagine the cost.
Hi Le Secret - Skincare Store Owner, We sincerely apologize for the issues you experienced and truly regret the frustration it caused. Our team has been actively investigating the problems with the subscription widget buttons, and we appreciate you reinstalling the app to allow us to resolve them. Your feedback is extremely valuable in helping us improve, and we are committed to making things right. Update: We sincerely apologize for the issues you’ve encountered and understand how frustrating this experience has been for you. It was never our intention to cause disruptions to your store, and we truly regret the inconvenience. Regarding the subscription button still appearing after uninstalling the app, our team is actively looking into this. Since your site is currently in maintenance mode, it’s difficult for us to investigate further. If there are any other issues persisting, we’d really appreciate any additional details you can share so we can work on a solution. Again, we’re very sorry for the trouble this has caused and truly appreciate your feedback in helping us improve. If there’s anything we can do to assist, please don’t hesitate to reach out.
Jan. 23, 2025
Jan. 22, 2025
Top merci beaucoup pour les diverses aides, seule point négatifs c'est qu'on ne peut pas personnaliser nous même les widgets
Jan. 21, 2025
Super friendly courteous and did a fantastic job for me! Exactly what I needed and I'm so happy with the service! Alyssa is the BEST!
Jan. 21, 2025
Hana did an amazing job getting my product page customized exactly how I wanted. Incredible customer service and so far an outstanding app!
Jan. 19, 2025
I am currently building a new Shopify website and as I choose and install apps, I see how important prompt and clearly communicated support is to keep the momentum going and the stress at bay. Jade and Toby were awesome at both of these things and I now have the Subscription widget in place very quickly, with a little bit of customization, thanks to Jade's GREAT service and communication, and Toby's quick and accurate customizations. Thanks to you both!!! Now, I just need to sell some subscriptions to our annual membership when we launch the new site!
Using app
About 2 hours
Total reviews
3
Average rating
5.0
Thank you so much for your thoughtful review! We’re thrilled to hear that Jade and Toby were able to make your setup process smooth and stress-free. They’ll be delighted to hear your kind words! Best of luck with your new Shopify website and the launch of your annual membership subscriptions. We’re here to support you every step of the way - cheers to your success!
Jan. 18, 2025
Fantastic help from Hana, a great app!
Thank you for the kind words! We’re so glad Hana could assist you. If you need further help, don’t hesitate to reach out. 😊
Jan. 17, 2025
Joy ha sido magnifica para la experiencia de mis clientes, fue muy complicado conseguir una app que tuviese todo lo que necesitaba y esta cumplió mis expectativas en su totalidad, adicionalmente agradezco a Jasmin que me ha brindado el apoyo que he requerido en todo momento
Muchas gracias por tu reseña. Nos alegra saber que Joy ha mejorado la experiencia de tus clientes y que cumplió con todas tus expectativas. Jasmin estará encantada de saber que su apoyo fue útil en todo momento. ¡Estamos aquí para ayudarte siempre que lo necesites!
Jan. 16, 2025
Amazing support, I use multiple Avada plugins and they always respond and fix/make changes quickly.
Thank you for the great feedback! It’s wonderful to hear you’re happy with our support and our plugins. If you ever need help, we’ll always be here to assist you quickly. 😊
Jan. 15, 2025
Wonderful app with fast reply. Easy to use!
Thank you for your kind words! We’re so happy you find the app easy to use and that our support team could assist you quickly. 😊
Jan. 14, 2025
Thank you Hana for helping me with this app ! Great app.
Thank you so much for your feedback! Hana will be delighted to hear she could help you. Don’t hesitate to reach out if you need anything else. 😊
Jan. 11, 2025
Great App, very simple and very good customer support! Sonny helped me get something resolved. Thanks!
Thank you for the wonderful review! We’re thrilled to hear that Sonny was able to help resolve your issue quickly. If you have more questions or need further support, we’re here for you!
Jan. 9, 2025
I downloaded the app and had issues because of the theme I had in my store. I reached out to the online 24/7 customer service and received help right away. Alyssa was the best! I granted her the access she needed and she came back saying they had to do it a little differently, but all was working. It looked like it should. I asked some follow-up questions as to pausing & cancellations and received the info I needed. She even sent visuals! I am so happy I picked this app for my subscription box. Alyssa is quick & knowledgeable. Wonderful experience all around.
Thank you for sharing your experience! We’re so glad Alyssa was able to assist you quickly and thoroughly. It’s great to hear everything is working perfectly, and the visuals were helpful. If you have more questions or need further assistance, we’re just a message away!
Jan. 8, 2025
Ich liebe diese App. Es erleichtert einiges und ist super vielfältig. Auch der Support ist echt klasse. Das Support-Team war super nett und schnell bei der Problembehebung.
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr zu hören, dass die App Ihre Arbeit erleichtert und Sie mit unserer Unterstützung zufrieden sind. Unser Support-Team freut sich über Ihre lieben Worte und ist jederzeit für Sie da. 😊