Joy Subscriptions App
Boost subscription & recurring revenue - No fixed fee
Rating
4.9
feedback
427
chart
#735
All reviews
Review RSS Feed
Feb. 18, 2025
Hola al principio tenia dudas con esta APP, porque he tenido malas experiencias con otras APP, que te intentan cobrar al mínimo descuido, y/o generan una carga lenta en la tienda, u otros sin fin de problemas. Pero luego vi que tenia buena reputación 114 opiniones con una puntuación de 4,9. Y me decidí a instalarla el 11 de Feb. El manejo de la APP es muy sencillo, no te abruma con muchas opciones a diferencia de otras APP, lo que ayuda a que la configures rápidamente. Tiene todo lo necesario para su funcionamiento, incluye cosas que no habia tenido en cuenta y que son importantes, como la politica de cancelación que la APP ya te incluye. Es totalmente customizable puedes establecer libremente los periodos de suscripción de forma totalmente flexible. Tiene una funcion increible para importar suscripciones de otros productos de tu tienda, lo que te ahorra mucho trabajo. La App te permite gestionar los clientes, las suscripciones activas, y muchas funciones más. Los creadores de esta app pensaron en todo. El equipo de soporte responde en menos de 5 minutos, y me acompañaron en todo momento con mis dudas. Fueron muy amables y atentos conmigo, en especial Alyssa que me ayudó con la implantación del widget de la APP en mi tienda. Hoy 18 de Febrero, necesité contactar con el soporte de Joy para configurar algunas opciones de las suscripcione, y Elle me atendió muy bien. Un problema que también he visto con otras APP es que al principio muestrán interés en ayudarte, pero si en el futuro vuelves a necesitar ayuda, el soporte te abandona, o te deja esperando mucho tiempo o no te responde. Asi que desconfio mucho. Con Joy de momento les he contactado en 4 ocasiones y siempre responden rápido y son muy atentos y amables. De momento llevo una semana con la APP y sigue funcionando PERFECTAMENTE desde el primer dia. La recomiendo al 100%. Muchas gracias Joy APP !! muy contento con la APP.
Feb. 7, 2025
Abby and the team were so super helpful and were able to help me customize exactly what I requested. A+++++++
Feb. 6, 2025
Perfect app! Customer service is so efficient. Hana and Raymond helped me solving all my problems :) Many thanks
Feb. 5, 2025
Absolutely spectacular support - they were incredibly helpful, kind, and the app works like a charm!
Using app
About 23 hours
Total reviews
1
Average rating
5.0
Feb. 5, 2025
Got lucky to get Hana as my assistant, she is very kind and did everything really fast, got my problem resolved
Feb. 2, 2025
Great app, and it's free. Customer service is awesome, only talked to Audrey so far and she is amazing
Jan. 28, 2025
I´m just installing this app and got some super fast support from Audrey. Thank you
Jan. 26, 2025
Joy Subscription is an incredible app that really simplifies the management of subscriptions on Shopify. With its intuitive features, I was able to customize subscriptions for my site with ease. A huge thank you to Hana for her invaluable help! She was incredibly responsive and patiently guided me through all the necessary changes. Her support really made a difference. I highly recommend this app and the team behind it!
Jan. 27, 2025
The question is: How do you group subscription products and place the link on the menu for easy access to customers? No one could offer a reliable simple answer. Yes, you could generate a "checkout link?" What good is that for? Checkout??? As a customer, I would like to be able to see the subscription products and select what I want - especially in a situation where the company has a wide variety of products. Now, the product itself is good. I like the feel. However for a company with a ton of products there needs to be a way to make just the subscription products easily accessible to customers and that includes linking it to the website menu. Otherwise, all that good work is just for naught. Sorry guys, I'm not happy to have wasted so much time setting this thing up only to realize that I couldn't group the subscription products and link them to my website menu. The app execution is good... also good for product subscription-only sites. As for a mix-use site with a lot of products, the customer-facing aspect of the app needs re-evaluation. If my assessment is misleading please let me know so I can update my review. After all, the product is free. Plus, I wouldn't want to undermine your efforts and the energy you invested to create the app. Reply to Liz's Response: Thanks for taking the time to answer my question in your "reply" to my review. Please notify me when the update is ready. You have a great product. I will reinstall, continue building my subscription list, while awaiting for the product update. For this, you deserve 5 stars. Thanks for your quick action.
Hello there, Thank you for sharing your detailed feedback. We truly appreciate your insights and want to sincerely apologize for the inconvenience caused. We understand your concerns about not being able to group subscription products and link them directly to your website menu. While the app doesn’t currently support this functionality, we’re happy to let you know that our team has already prioritized developing this feature, called Subscription Box, and we expect it to be available within the next several weeks. We also acknowledge that our response to your inquiry fell short of addressing your specific question. We’ve taken this as an opportunity to improve how we handle questions like yours moving forward, ensuring we provide clearer, more helpful answers. Your feedback is invaluable in helping us improve the app, especially in these early stages. We are especially grateful that you’ve been open to sharing your thoughts so constructively, as it allows us to prioritize features that matter most to merchants like you. We’d love for you to consider giving the app another try once the new feature is live. Please feel free to reach out to us anytime – we’re here to support you and ensure your experience with the app is a great one. Thank you again for your patience and understanding. Update: Thank you so much for your updated review and for giving us the opportunity to improve! We're thrilled to hear that you’ll be reinstalling the app and continuing to build your subscription list. We truly appreciate your support and will make sure to notify you as soon as the update is ready. Your feedback has been invaluable in shaping our improvements, and we’re committed to delivering the best experience possible. Thanks again for your trust - it means a lot to our team! If you ever need any assistance, we’re always here to help.
Jan. 30, 2025
The worst application I have ever seen. It completely crashed my site. Every time I call support it gets worse and worse. The menus move by themselves in the middle of the night without any intervention, and now my site is completely out of service. I really do not recommend it. Update: even worse than expected, even after the application was removed, bugs persisted, subscription buttons appeared and were impossible to remove. So I had to put the site in maintenance, then hire a service provider to migrate the site to another theme to finally solve the problem. The repair is in progress, I'll let you imagine the cost.
Hi Le Secret - Skincare Store Owner, We sincerely apologize for the issues you experienced and truly regret the frustration it caused. Our team has been actively investigating the problems with the subscription widget buttons, and we appreciate you reinstalling the app to allow us to resolve them. Your feedback is extremely valuable in helping us improve, and we are committed to making things right. Update: We sincerely apologize for the issues you’ve encountered and understand how frustrating this experience has been for you. It was never our intention to cause disruptions to your store, and we truly regret the inconvenience. Regarding the subscription button still appearing after uninstalling the app, our team is actively looking into this. Since your site is currently in maintenance mode, it’s difficult for us to investigate further. If there are any other issues persisting, we’d really appreciate any additional details you can share so we can work on a solution. Again, we’re very sorry for the trouble this has caused and truly appreciate your feedback in helping us improve. If there’s anything we can do to assist, please don’t hesitate to reach out.
Jan. 23, 2025
Jan. 22, 2025
Top merci beaucoup pour les diverses aides, seule point négatifs c'est qu'on ne peut pas personnaliser nous même les widgets
Jan. 21, 2025
Super friendly courteous and did a fantastic job for me! Exactly what I needed and I'm so happy with the service! Alyssa is the BEST!
Jan. 21, 2025
Hana did an amazing job getting my product page customized exactly how I wanted. Incredible customer service and so far an outstanding app!
Jan. 19, 2025
I am currently building a new Shopify website and as I choose and install apps, I see how important prompt and clearly communicated support is to keep the momentum going and the stress at bay. Jade and Toby were awesome at both of these things and I now have the Subscription widget in place very quickly, with a little bit of customization, thanks to Jade's GREAT service and communication, and Toby's quick and accurate customizations. Thanks to you both!!! Now, I just need to sell some subscriptions to our annual membership when we launch the new site!
Using app
About 2 hours
Total reviews
5
Average rating
5.0
Thank you so much for your thoughtful review! We’re thrilled to hear that Jade and Toby were able to make your setup process smooth and stress-free. They’ll be delighted to hear your kind words! Best of luck with your new Shopify website and the launch of your annual membership subscriptions. We’re here to support you every step of the way - cheers to your success!
Jan. 18, 2025
Fantastic help from Hana, a great app!
Thank you for the kind words! We’re so glad Hana could assist you. If you need further help, don’t hesitate to reach out. 😊