Joy Subscription App
Joy Subscription - #1 Subscription App for Shopify
Rating
4.9
feedback
334
chart
#651
All reviews
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July 2, 2025
Great product and even better that its free (please keep it that way esp for small businesses!) Appreciate the support. Prompt and solution-oriented. Keep up the good work.
July 1, 2025
I had challenges getting the app setup, but Charles helped me work through all of my issues. I haven't seen the app in action yet, but so far so good.
June 28, 2025
Cant believe this app is FREE! It works perfectly fine no issues at all, also the BEST customer service from Abby & Doris is an amazing technician. Highly, HIGHLY recommend!!!
June 28, 2025
I was looking for a quick, simple, and functional subscription app. So happy I found Joy Subscription, and Sonny was incredibly helpful in getting me the support I needed to set it up. Everything took less than 15 minutes. Highly recommend this!
June 27, 2025
The backend of this app is extremely glitchy and has caused us so many issues. We've had 3 separate instances in the last 4 months of orders not going through, orders not following our rules/settings as they should, options being blocked from selection, double orders or missing orders.... each time we've had to message customer support and each issue was totally their fault and took 4-5 days to resolve each time. That means pissed off customers and damage to our reputation. I do NOT recommend this app for subscriptions.
Update 31/7: Hi again, Following your reports, our team actively investigated each case and has already implemented key fixes to address the root causes. We've also made system-level improvements to ensure better stability and prevent these issues from recurring. Since then, we’ve been closely monitoring the app’s performance to maintain a smoother experience for all merchants. Our goal is to ensure that issues like this do not happen again. We’re committed to providing a reliable experience moving forward, and we’re grateful for your patience and honest feedback, which is helping us do better. ________ Hi Heaven & Earth Aromatherapy Store Owner, We’re truly sorry to hear about your experience and the inconvenience these issues have caused you and your customers. We understand how frustrating this must be, and we sincerely apologize for the negative impact on your store. Our team has already sent a follow-up email to address each of the concerns you raised and work towards a thorough resolution. We’re committed to investigating these cases carefully and implementing improvements to prevent similar issues in the future. Thank you for sharing your feedback, it’s invaluable in helping us enhance our service. Please don’t hesitate to reach out directly if there’s anything further we can do to support you. Best regards, Joy Support Team
June 27, 2025
really good app and great service, any help is dealt with swiftly I spoke to Jasmine who was incredibly helpful for any queries I had.
June 26, 2025
We have been working with Hana and it has been a great experience! Looking forward to using this app more throughout our website
June 26, 2025
Excellent experience and easy to integrate. They walked me through the entire process and even customized the widget on my site. Thank you!
June 26, 2025
Der Support ist super schnell und freundlich. Hana hat mir super bei all meinen Problemen geholfen und war immer super hilfsbereit und zuvorkommend. Der Support hat volle fünf Sterne verdient.
June 25, 2025
so far great experience! their dev team goes above and beyond to customize the app to your wishes. They've implemented all our frontend wishes in no time.
June 25, 2025
This is the perfect subscription app for small businesses and the customer support team is amazing! Extremely helpful and quick to respond. Felicity was very kind and helped me with any questions I had. Highly recommend!
June 23, 2025
I needed some help setting up the custom email and logo for my notification emails and the customer service via chat was excellent!
June 19, 2025
So far, I am Loving the App, the Customer service is Excellent. Arthur Helped me with setting up the app, and explaining everything to me. 10 out of 10 highly recommend.
June 17, 2025
Hour 1 of using the app I had a bit of trouble with setting things up and the support team got me going in 2 minutes. That's solid customer support. Thank you!