Joy Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Loyalty Program & Referrals
Rating
4.9
feedback
1,809
chart
#543
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
8%
-
Less than a day
15%
-
Less than a month
25%
-
Less than a year
45%
-
More than a year
7%
Reviews Summary
The reviews for this Shopify app are overwhelmingly positive, with users praising the ease of setup and the exceptional customer support provided by team members like Hana, Audrey, Sonny, and others. Many users appreciate the app's features, customization options, and value for money compared to other similar apps. The support team is highlighted for being knowledgeable, responsive, and patient in assisting users with setup and any issues they encounter. Users also mention the user-friendly interface and the effectiveness of the loyalty program in boosting customer retention and satisfaction. However, there are a few mentions of minor issues with translations and email notifications that some users are waiting to be addressed by the technical team.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 19, 2024
The friendly customer service is always at my finger tips to walk to me through anything I need help with, shout out to Audrey!
Nov. 18, 2024
Je suis entrain d'installer l'application, Hana est adorable et m'aide à tout configurer, j'espere que je serais satisfaite de cette application
Nov. 17, 2024
Stay away from this app. It broke our store's buy now button and we realized this after 72 hours (lost almost 15k). I'm definitely going to report Shopify.
Dear Supersell Store Owner, We’re deeply sorry for the disruption you experienced. At Joy Rewards & Loyalty Program, our reputation and product quality are our top priorities. We’ve reviewed the situation, and while our findings suggest it may be unrelated to our app, we truly want to ensure there’s no oversight on our part. Since the app has been uninstalled, we appreciate your assistance in reinstalling it temporarily. This will allow us to troubleshoot the issue thoroughly and identify the root cause if it is truly from our end. If you decide to continue using the app afterward, we’d be more than happy to provide personalized support to ensure it meets your needs and runs smoothly in your store. Thank you for considering our request. We truly value your feedback and hope to have the opportunity to work with you to resolve this matter. Best regards, Joy Support Team
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