Joy: Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Membership Program
Rating
4.9
feedback
1,578
chart
#458
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
14%
-
Less than a month
23%
-
Less than a year
47%
-
More than a year
7%
Reviews Summary
The reviews for the Joy: Rewards and Loyalty Program app are overwhelmingly positive, with users praising the app's user-friendly interface and exceptional customer service. Many reviewers highlighted the quick and helpful responses from customer support team members like Audrey, Hana, Tiana, and Lydia. Users appreciated the prompt assistance in resolving issues and setting up the loyalty program on their Shopify stores. The app's functionality and the support provided by the team were key factors in making the experience enjoyable for the merchants. However, there were a few mentions of limitations in features like multi-language support for emails and points redemption, which some users found to be a drawback.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 28, 2024
I had an issue and Tiana resolved it in a timely manner. Great customer service! I appreciate it.
June 28, 2024
Tiana resolved my issue within minutes. Very great customer service received from her. Thank you!
June 27, 2024
Joy helping center/supporter help me to clear all of my questions. They provide the information on the point. I appreciate that all of the problems were solved immediately. On the other hand, Some features on the Loyalty page are still not available such as Comparing the Perks regarding the VIP tier.
June 20, 2024
A Huge Thank You to Hana and William of the Joy Loyalty Program! From the get-go, they impressed me with their professionalism. They were attentive, understood my requests patiently, and most importantly, understood what I was trying to achieve. Now, my situation wasn't exactly straightforward, and it took some time to untangle everything. But Hana and William? Not a single sign of frustration. They were the picture of calm and patience, asking all the right questions to get a clear understanding. They never rushed me, and that made all the difference. In the end, their dedication paid off in a big way! They were able to solve my issue completely, and I walked away with exactly what I wanted. Talk about a win-win! Hana and William, you are true assets to the Joy loyalty program. Keep up the fantastic work! You both deserve a raise (and maybe a spa day – you earned it!)
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