Joy Loyalty Program & Rewards
Customer loyalty rewards, loyal points, VIP tier, referrals
Rating
4.9
feedback
1,679
chart
#107
All reviews
Review RSS Feed
Nov. 11, 2025
Joy works well and has great customer service. I recommend them if you're looking for a loyalty program.
Nov. 11, 2025
Hana is great and helped me set up a lot of things with the app. For example, css text in the background for widget spacing, merging contacts from Yotpo, etc. The app took 5 hours to fully set up well. So far no glitches. I sent a text to some customers today and asked them to check out the program and not one customer complained about their experience (I sent the text to 500 people) and several people used their points to place purchases today so that app is already generating income. It's nice to have an app that's easy to use, fast support, and works without glitching. We will see how it pans out over the next few months but as of 2 days in, it's working as intended, much better than Yotpo (sorry Yotpo).
Nov. 10, 2025
i installed this app in my shopify store few months back after tested more than 4 loyalty apps. Really it have great funcions very satisfied perfeormance. Normally the previous used apps are manual reedem options like convert to coupon and withdraw. I found some apps that having mutomatic function to setup reedem for particular product or direct checkout reward but they are huge price or sales percentage based commision. But joy loyalty program satisfied my requirements with fixed cost efficient way. The support team also more faster responsive.
Nov. 9, 2025
They claim you can migrate customers. However, per Mirra in customer service all my customers have to purchase - again, than they will be given the opportunity to sign up at that point. So There is no incentive for current customers to perform the tasks needed to gain points if they have to sign up & do not get credit for past purchases. Very different than having a migration option where the customer will have points assigned based off their past purchases and be alerted, that they have these "free" points and they can earn more to get to enjoy benefits.
Hi there, Thank you so much for reaching out and sharing your feedback about your experience with the Joy Loyalty Program — we truly appreciate you taking the time to let us know. It seems that Mirra’s earlier explanation was not accurate and may have caused some confusion — we sincerely apologize for that. To clarify, once migration is completed, customers are already members, and they can earn and redeem points right away. In addition, Joy provides a Sync Past Orders feature that allows you to reward points for previous purchases automatically. We also noticed that you’ve recently uninstalled the app. Our team would love the chance to support you again and show you how Joy can fully meet your needs. We sincerely hope you’ll consider giving Joy another try. Your feedback is extremely valuable to us, and we’d truly appreciate the opportunity to make things right and help you see how Joy can bring more value to your customers and business. Best regards, Joy Support Team
Nov. 6, 2025
Nov. 5, 2025
Nov. 5, 2025
Support has been good so far. My latest support rep, Audrey, was very helpful, knowledgeable, polite and quickly available. I have found this to be true for each of my inquiries.
Nov. 4, 2025
The best service I have experienced. Hana and Andrew helped me a lot.
Store
Florasis
Using app
15 days
Nov. 4, 2025
App molto carina e di facile utilizzo. Creare una raccolta punti aiuta a fidelizzare il cliente ed a stimolare a tornare ad acquistare. Il servizio clienti è molto gentile e risponde in tempi velocissimi, inoltre da ottimi consigli per migliorare l'interfaccia e rendere il tutto più piacevole.
Store
Il Tulipano a Vento
Using app
5 months
Nov. 4, 2025
Great app! Super helpful and responsive support — Hana was very patient and helpful, and walked me through all my setups with clear instructions. Recommend!
Store
Opal & Joy
Using app
11 months
Nov. 3, 2025
The team is very responsive and helpful when attempting to set up the program. Hana has been very easy to learn from and shows how to set up the integrations quickly
Store
Lalka Beauty Co.
Using app
13 days
Oct. 31, 2025
A very satisfactory experience. The customer service team member Hana has been helping me solve problems and she is very patient. This is truly an excellent app.
Store
MELIPRON
Using app
43 minutes
Oct. 30, 2025
Loving using this app. it's super easy. Great quick customer service also from Sonny. he made it super easy to understand and fixed my problem so fast. thanks for great service.
Oct. 30, 2025
I've been using the Joy Loyalty Program for my Shopify store, and it's a great way to enhance customer retention. It allows you to create point-based rewards, VIP tiers, and even offer discounts for exclusive drops. Plus, it integrates seamlessly with checkout and subscriptions.
Oct. 27, 2025
Joy fully meets our needs, offering a wide variety of perks while remaining very convenient and easy to set up. Whenever I have a question about the setup, the chat support responds quickly and is highly knowledgeable. Special shoutout to Audrey for the amazing support!
Hi there, Thank you so much for your wonderful review! We're so glad to hear that Joy fully meets your needs and that you find the setup simple and convenient. It’s great to know our support team has been helpful whenever you’ve had questions — and Audrey will be so happy to hear your kind words! Best regards, Joy Team
Oct. 27, 2025
Joy Loyalty is an amazing app for Shopify! It’s easy to use, flexible, and packed with great features to engage customers and boost loyalty. Big thanks to Daniel for his outstanding support — super helpful, quick, and friendly. Thanks to him, setting up was a breeze. Highly recommended!