All reviews

Rating Breakdown

  • 5
    95% (1,460 ratings)
  • 4
    3% (50 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (21 ratings)

Reviews with Text

  • 98% (1,508)
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5 / 5 Share

May 14, 2025

Great app! Works smoothly and the support is excellent. Sonny from customer service was super helpful and quick to assist.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2025

We're thrilled with this loyalty app! Integration with our Shopify store was quick and seamless. I especially want to highlight the outstanding customer support – Audrey was incredibly helpful, friendly, and patient with all our questions. Thanks to her guidance, we were able to unlock the full potential of the app. Our customers love the rewards program, and we've already seen a noticeable boost in customer retention, and it is highly recommended!

Using app

6 days

Total reviews

4

Average rating

5.0

Developer Reply

Hi argonpads, Thank you so much for this amazing review! It's fantastic that the integration with your Shopify store was quick and seamless, and Audrey will be delighted to hear your special recognition for her outstanding support. Her helpful, friendly, and patient guidance really embodies what we strive for with every merchant. We're excited that your customers are loving the rewards program and that you're already seeing that noticeable boost in customer retention - that's exactly the kind of impact we hope to deliver! Warm regards, The Joy Loyalty Team

5 / 5 Share

May 10, 2025

I'm thrilled to have discovered Joy Rewards & Loyalty Program after being underwhelmed for a long time with Loyalty Lion. Joy Rewards is so easy to install and use and it looks clean and inviting. And truly amazing is the completely supportive Support! Actual people (!) who know what they're doing and give excellent advice. And they're available all the time! Thank you Jasmine and Doris, I'm very grateful for your advice and guidance in setting up Joy Rewards.

Using app

1 day

Total reviews

2

Average rating

5.0

Developer Reply

Hi Simplicite Skin Care, Thank you so much for this wonderful review! We're delighted that Joy has exceeded your expectations after your experience with other loyalty solutions, and it's fantastic that you found our installation and interface so clean and inviting. Jasmine and Doris will be absolutely thrilled to hear your special recognition - having actual people who truly know what they're doing and are available when you need them is exactly what we believe every merchant deserves. We're honored to have earned your trust in just one day, and we're excited to support your loyalty program journey! Warm regards, The Joy Loyalty Team

5 / 5 Share

May 9, 2025

Excellent service and very quick response.

Using app

11 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 8, 2025

service client au top notamment Hana qui a répondu rapidement à ma demande

Using app

28 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 7, 2025

Great app for my store. Support is on point, especially Alyssa!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

Developer Reply

Hi Creekville Spirits, Thank you so much for this great review! We're delighted that Joy has been working well for your store's loyalty program, and Alyssa will be absolutely thrilled to hear your special recognition for her on-point support. Having your trust with our platform over more than a year truly means everything to us! Warm regards, The Joy Loyalty Team

5 / 5 Share

May 6, 2025

Très bon système, je le teste depuis peu, il est pratique et rapide à prendre en main. Le système de chat intégré est efficace. Hana a répondu très vite à mes questions.

Using app

13 days

Total reviews

1

Average rating

5.0

5 / 5 Share

May 6, 2025

Prakash was very helpful. He immediately responded to a question that I has and helped me to fix a problem on my website. Thank you! Great app.

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Hi Cristal Forde's Language and Travel Hub, Thank you so much for this wonderful review! Prakash will be absolutely thrilled to hear that he was very helpful with his immediate response and assistance in fixing the problem on your website. We're delighted that you find Joy to be a great loyalty app - providing that kind of quick and effective support is exactly what we strive for! Warm regards, The Joy Loyalty Team

5 / 5 Share

May 3, 2025

I can't say enough good things about the customer service. Their responsiveness was a game-changer, and they didn't just give surface-level answers – they were incredibly thorough. A huge shoutout to Jasmine, who went way out of her way with extra advice that directly contributed to a smooth program launch. That level of support is rare, thank you Jasmine!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Hi Petty Snacks, Thank you so much for this fantastic review! We're thrilled to hear about your exceptional experience with our customer service team, and Jasmine will be so excited to hear your special shoutout. It's wonderful that her thorough support and extra advice contributed directly to your smooth program launch - this is exactly the level of care we strive to provide every merchant. Warm regards, The Joy Loyalty Team

5 / 5 Share

May 2, 2025

Nice app. still checking its feature but its worth to use. ms. Audrey helped me to resolved setup issues.

Store

Arkray

Using app

About 3 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2025

Abby is Great and Helpful!

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 1, 2025

Very easy to use with a lot of customisation available. We have found benefit to our business. Great support from both Jasmine and Jade

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

Hi Vitamin G Nutraceuticals, Thank you so much for this great review! It's wonderful to hear that you've found real business benefits from Joy and that our customization options have worked well for your needs. Jasmine and Jade will be delighted to receive your recognition for their great support - providing excellent service to our merchants is what drives our team every day. Warm regards, The Joy Loyalty Team

5 / 5 Share

May 1, 2025

Amazing support from the customer service team, super responsive and helpful with customising the app to fit with our website

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

April 30, 2025

Have been so helpful with an issue I had (my fault, no them) and they helped resolve it so quick. Highly recommend Audrey and Raymond for their customer service.

Using app

11 months

Total reviews

7

Average rating

5.0

Developer Reply

Hi Hansfords Menswear, Thank you so much for this wonderful review! It's fantastic that our team was able to help resolve your issue so quickly, and we really appreciate your honesty. Audrey and Raymond will be delighted to receive your special recognition for their excellent customer service - helping our merchants succeed is exactly what motivates our team every day. Your recommendation means everything to us! Warm regards, The Joy Loyalty Team

5 / 5 Share

April 30, 2025

Great customer support

Using app

About 2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 29, 2025

It's a great app. Good customer service

Store

Pivura

Using app

3 months

Total reviews

10

Average rating

5.0

5 / 5 Share

April 29, 2025

Sonny heeft me super goed geholpen en is heel erg snel met alles hij draait er niet om heen al met al top!

Using app

About 20 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2025

Very responsive support especially from Hana

Store

My Store

Using app

11 days

5 / 5 Share

April 29, 2025

support client ultra réactif, merci Hana pour son aide.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

April 25, 2025

Great Customer Support

Store

PopGop

Using app

9 days

Total reviews

3

Average rating

5.0