Joy Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Loyalty Program & Referrals
Rating
4.9
feedback
1,812
chart
#604
All reviews
Rating Breakdown
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June 20, 2024
We recently encountered a technical issue with the app, and I must say, the support I received was exceptional. Linda, from the customer support team, was incredibly helpful and efficient. She responded promptly to my query and resolved the issue quickly.
June 18, 2024
Nolan was great. He got me through the entire process of setting up my rewards program. Good app and good service.
June 15, 2024
As soon as I dowloaded the APP I was created by a real live rep. It is not an AI generate response. I love the fact that this app has a live person response within seconds. Audrey was super helpful and very patient in helping explain some misunderstandings.
June 14, 2024
The app has a lot of customization options, and their support has been very responsive. I recently spoke with Tiana, and got a couple bugs resolved, clarified some features of the VIP program, and requested an approval option for the referral program to prevent people from referring themselves and gaming the system.
June 14, 2024
it is really a good app, and the supporter Hana helps me a lot to solve the issue!
June 12, 2024
I am new to the app and it seems great. Hana helped me in literally 3 minutes. So helpfull
June 11, 2024
Audrey did a great job answering my questions and was very quick to respond.
June 10, 2024
He is very helpful and patient I really appreciate the service thank you God bless
June 9, 2024
I was going nuts trying to figure out how to get this onto my website. I decided to do the Chat thing, and I'm SO glad I did. Kevin was the BEST. He did what I asked him to do, and then when I realized that's not what I wanted and described what I wanted, he knew exactly what it was that I wanted, and fixed it for me within a minute!! I applaud him for his patience! KEVIN is my lifesaver!!!
June 9, 2024
I had a problem with referral and Prakash was so helpful to solve my problems. Thanks.
June 9, 2024
had some issues with my iphone users not being able to close the pop up, i messaged Hana, she had it fixed in less then 2 minutes, these guys are GREAT highly reccomend
June 8, 2024
I installed Joy earlier this week and have had great service from Pamela when I had questions.
June 7, 2024
Very responsive support. A big thank you to Nolan and the technician Maison for their help!
June 6, 2024
First time using a point system and had a lot of questions about the programs, tiers and how the discounts can be combined and used. Thankfully Tiana was very helpful and patient and managed to explain and give all the needed information and details!
June 5, 2024
I have just transferred from another loyalty program to Joy, I had issues importing my customers information and contacted the help chat and Nolan has been absolutely wonderful to deal with, extremely efficient and helped me with not only importing my customers but every other question I needed help with after that! I managed to get everything set up smoothly and am loving the app so far especially the embedded page on my website it looks very professional.
June 3, 2024
I had issues with embeds and audrey was so quick to help me out. i loved how she solved my issue within 2-3 minutes. she is the sweetest
June 2, 2024
We absolutely love this app for our shop! It is one of the few apps that plays nicely with our theme and runs smoothly! Joy's customer service team is extensive and absolutely amazing!! We are extremely happy with their knowledge and efficiency! We'd like to give a shout out to Tiana, Sunny, Hana, Lydia, Liz, Pamela, Tracy, Emily, and Prakash! They have helped us tremendously and we are so grateful for their support! The app looks amazing and can totally be customized to match the look and feel of your shop! We have nothing but positive things to say about this app! It's totally worth downloading!! Thank you Joy...you have brought our business so much JOY!! :D
June 2, 2024
Mia was great, very friendly and knowledgeable. I would definitely recommend.