Joy Loyalty Program & Rewards

Hi TEASE dancewear Store Owner, Thank you for your important feedback regarding GDPR compliance and the Data Processing Agreement (DPA). We understand the critical nature of this requirement for EU merchants. While we were previously working to finalize a downloadable and signable DPA, we have now published a dedicated DPA page that clearly outlines our data handling practices and compliance measures: https://joy.so/data-processing-addendum-dpa/ We currently: - Listen to and properly process Shopify’s GDPR webhooks (such as customer data access and erasure requests) - Do not share or sell customer data with any third party - Store data securely on Google Cloud infrastructure, which follows industry-standard compliance protocols Following that, our team is currently taking the following actions to strengthen our overall privacy and compliance approach: - We’re implementing internal support for Data Subject Access Requests (DSAR), with tooling to process these requests efficiently. - A trust center is in planning, though this will take more time due to overlap with broader certifications like SOC 2, we are working with Sprinto - We're also looking to consult with a privacy lawyer or DPO for third-party review. - GDPR training for our internal team is being scheduled as part of this effort. Thanks again for your honest feedback. Your input helps us continue building a better, more transparent product. Best regards, Joy Loyalty Team

Hi My Store, Thank you so much for this wonderful review! We're delighted that Joy has pretty much all the features you need for your rewards program at reasonable prices. Hana will be absolutely thrilled to hear your recognition for being so efficient and helpful - providing comprehensive loyalty program features with excellent support is exactly what we strive for! Warm regards, The Joy Loyalty Team

Hi Elle Vie Body Products, Thank you so much for this wonderful review! We're delighted that our team was incredibly helpful in getting your rewards program launched successfully. It's fantastic that we could go above and beyond with custom solutions to fit your specific business needs - that's exactly the kind of personalized service we love providing. Hana, Alicia, and William will be absolutely thrilled to receive your special shoutout for their dedication to your project! Warm regards, The Joy Loyalty Team

Hi Moselmetzger, Thank you so much for this great review! We're delighted that you really like Joy and find our support great. Your recommendation for an additional pricing tier at $49 that includes VIP Tiers is fantastic feedback - we truly appreciate merchants like you sharing insights that help us improve our loyalty program offerings. We'll definitely consider this for future updates! Warm regards, The Joy Loyalty Team

Hi Inspirations Dancewear Canada, Thank you so much for this wonderful review! We're thrilled to hear that Jasmine and Andrew have provided such outstanding support - they'll both be delighted to receive your special recognition. It's fantastic that their quick responses and patience with all your questions made your transition to Joy so smooth, and we're honored that you'd recommend us to other businesses. Warm regards, The Joy Loyalty Team

Hi Novamed (Europe) ltd, Thank you so much for this wonderful review! We're delighted that you find Joy to be a very good loyalty app and that our customer service has been great and fast for you. Abby and Anivia will be absolutely thrilled to hear your recognition for their great help. Having your trust and satisfaction with our platform over more than three years truly means everything to us! Warm regards, The Joy Loyalty Team

Hi LAMP LDN, Thank you so much for this wonderful review! We're really pleased that you're happy with the many options Joy's loyalty program provides and that the installation was seamless for you. Our support team will be delighted to hear your praise for their great service - providing comprehensive features with smooth setup is exactly what we strive for! Warm regards, The Joy Loyalty Team

Hi ABC-CAR, Thank you so much for this great review! We're delighted that Joy Rewards is simple to use and works well for your store's loyalty program. Hana will be absolutely thrilled to hear your thanks for her great assistance - providing that level of support to make everything work smoothly is exactly what we aim for! Warm regards, The Joy Loyalty Team

Hi vibeboxshop, Thank you so much for this great review! April will be absolutely delighted to hear that she did a great job fixing your issue quickly and efficiently. Having your loyalty and trust with Joy over three years truly means everything to us! Warm regards, The Joy Loyalty Team

Hi Passport Eyewear, Thank you so much for this wonderful review! Elle and Sonny will be thrilled to hear your special shoutout - it's fantastic that they've been able to assist you with all your questions and concerns during your trial. We're delighted that you're enjoying the Professional plan features and that you've noticed how generous our Free plan is compared to other apps. Your positive experience, even just 6 days in, really encourages our team! Warm regards, The Joy Loyalty Team

Hi self., Thank you so much for this great review! It's wonderful to hear that you found the setup easy while still delivering a detailed and well thought-out program for your customers. Hana will be thrilled to receive your recognition for her quick replies and helpful assistance with all your questions - providing that level of support is exactly what we strive for with every merchant. Warm regards, The Joy Loyalty Team

Hi GELLY Press On Nail, Thank you so much for this wonderful review! Hana will be absolutely thrilled to hear your praise for being very helpful and resolving your problem so efficiently. Providing that kind of effective customer service for your loyalty program is exactly what we strive for! Warm regards, The Joy Loyalty Team

Hi HB Testing, Thank you so much for this excellent review! We're delighted that you find our support excellent with immediate responses and our dedication to providing the answers you need. It's wonderful that you appreciate our knowledge base - we know not all app providers offer this resource. We're especially pleased that Joy's integration with Shopify POS is exactly what you needed for your omnichannel customer database. Your 5-star rating truly means everything to us! Warm regards, The Joy Loyalty Team