Joy Loyalty Program & Rewards
Customer loyalty rewards, loyal points, VIP tier, referrals
Rating
4.9
feedback
1,679
chart
#107
All reviews
Review RSS Feed
Nov. 25, 2025
5/5 Stars - Truly Lives Up to Its Name: A Joy to Use! After extensively testing and comparing various loyalty platforms like Yotpo, Smile, and Lion Loyalty for our business, Joy Loyalty Program stands out as the clear winner. It's not just good; it's the most cost-effective solution with top-tier functionality. The backend interface is incredibly intuitive, making campaign setup a breeze instead of a chore. What truly sets Joy apart, however, is the phenomenal human element. Their 24/7 live customer support is a game-changer. We've had the pleasure of being assisted by support agents like Audrey, who are not only highly professional but also genuinely dedicated and responsible. Furthermore, the development and design teams are incredibly responsive and provide swift, powerful support whenever needed. They are true partners in making our program a success. In short, choosing Joy has been, well, truly joyful. It’s the perfect blend of a powerful, user-friendly platform and an exceptional, supportive team. Highly recommended!
Nov. 23, 2025
Their customer service support is done very well! Every time I have a question, they reply quickly. Hana is a great customer service representative who perfectly solved my problem. It's a great app！
Nov. 23, 2025
I am extremely grateful to Hana and Andrew. They helped me solve the problem and were extremely patient.
Nov. 23, 2025
Super App und Super Support. Ich hatte anfangs ein paar kleine Probleme bezüglich Einstellungen. Live Support angeschrieben und es hat nicht lange gedauert und mein Problem wurde gelöst. Sogar an Sonntagen und Feiertagen und Ja sogar mitten in der Nacht wurde mir bei Problemen geholfen. Die App ist ansonsten sehr schön einfach aufgebaut nur die erste Eirichtung ist etwas schwierig, aber durch den sehr guten Support wird es einen sehr einfach gemacht.
Nov. 21, 2025
The team provides excellent support. Hana, the support assistant, was especially supportive and helpful.
Nov. 19, 2025
We used Joy to build our membership program. Functionally, Joy met most of our requirements and helped us with customization. The pricing was also reasonable. Joy's customer support was excellent; their response was very quick, and their technical staff were highly skilled.
Nov. 19, 2025
We've been searching for a tool that can effectively boost customer loyalty and repeat purchase rates, and Joy perfectly meets our needs. Its points reward system has greatly motivated customer spending and engagement behavior. The backend data dashboard is very intuitive, clearly showing the conversions and revenue it has brought us. Compared to the value it delivers, the pricing is extremely reasonable. The customer support team responds quickly and resolves issues professionally. If you're still hesitating, I can say this is one of the best investments we've made on Shopify. Daniel, in particular, has been an excellent partner to work with—whenever I have any questions, he always follows up patiently and in great detail.
Nov. 19, 2025
Por el momento estoy contenta, aunque llevo pocos días. La atención al cliente es rápida y eficiente.
Nov. 19, 2025
Have only just installed it and so far the support by Sonny has been EXCELLENT ! Looking forward to getting this up and running soon.
Nov. 17, 2025
I love the app, and Hana has made my experience even better. Truly excellent service!
Jan. 28, 2026
Original Review Nov 16th: (updated below) I spent $1000 USD on a joke. the customer service is nice enough and tries, but what kind of system can't even calculate the number of members in a membership tier correctly and the search bar for the customer list page doesn't even work. Seriously, I don't even know what to say. I'm willing to change my review if things get fixed but i'm honestly just so frutrasted right now by the amount of time I've wasted on getting basic things done here. Nov 24 - Update: After 2 weeks of back and forth with the team, the majority of issues have been fixed. I did hope for an easier onboarding process though, it might have saved everyone a bit of grief, but I 100% want to acknowledge to how responsive the team was and did try to be helpful, and for that we are definitely appreciate of. We just launched the programme last week so we'll see how things go. Jan 28 Update: Whilst the basic functionality is working, we are currently working on the email notifications and we've noticed some issues. - Notification email previews are not able to show us what a customer really sees. It only shows placeholders, which is concerning because it means there is no way to test if the email is set up right and will be send correctly to a specific email because you can't preview for specific profiles to check.
Update 9/4/2026: Thank you for your patience throughout this process. We're glad to confirm that all reported issues, including the email notification preview, have now been resolved. We hope the programme is running smoothly for you and your customers. If anything comes up, we're always here. ________________________________ Update 2/12/25: Thank you very much for sharing an update and for acknowledging the work our team has been doing over the past two weeks. We're glad to hear that the majority of the issues have now been resolved and that your programme has successfully launched. Our team will continue to keep a close eye on your setup to ensure everything runs steadily. If anything comes up or if you need further adjustments along the way, please feel free to reach out. We're always here to support you. _________________________________ Hi SHEER Team, Thank you for taking the time to share this feedback. We're very sorry for the frustration you experienced and we understand how disappointing it is when the core features you rely on do not work as expected. Our team has reviewed your case in detail and several issues have now been resolved, including the customer search function and the incorrect VIP member count caused by past orders not being synced. We have also provided a full launch checklist to ensure your loyalty program runs smoothly moving forward via your email. We truly appreciate your patience while working with us on these fixes. If there is anything else that does not match your expectations or if you would like help optimizing your program settings, our team is always ready to assist. Thank you again for giving us the opportunity to improve. Best regards, Joy Loyalty Team
Nov. 14, 2025
Joy is an excellent app that allows you to build customer loyalty through various programs, very easy to use and user-friendly. Furthermore, the customer service provided by Audrey was wonderful and prompt, she was able to fulfill all my requests with precision in a very short time! Plus: I wrote to her a few weeks ago and she still remembered my needs, fantastic!