Joy Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Loyalty Program & Referrals
Rating
4.9
feedback
1,812
chart
#604
All reviews
Rating Breakdown
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July 28, 2024
Poor customer service. They state they have a 30-day money back guarantee; however, they will refuse or make excuses as to why they can't process the refund (even though it's been within the time frame AND you've uninstalled the app). It appears this app was made to mimic SmileIO, but has a lot of bugs and needs a lot more work to get to their potential. Time consuming to set up and the worst part is the emails are unable to be edited and they have incorrect grammar within their template. Lots of promises to roll out new features, but reading prior reviews that is also smoke and mirrors. *update - still waiting for refund a week later
Hello there, First of all, we sincerely apologize for the delay in updating you regarding your refund request. Unfortunately, the customer service representative who received your initial request forgot to forward it to our billing team, which caused the delay. After reviewing your request, we have confirmed that you are eligible for a refund, and it will be approved. We want to assure you that we strictly adhere to our refund policy and deeply regret the delay caused by this unforeseen issue. Since the bill has not yet been paid, you have two options: 1. Pay the outstanding bill, and our team will process a full refund. 2. Alternatively, we can add a credit to offset the amount of the outstanding bill. Please let us know which option you prefer, and we will proceed accordingly. Regarding your concerns about the app: - Comparison to Smile.io: We understand that our app may seem similar to Smile.io, as many loyalty apps share core functionalities and goals. We are dedicated to continuously refining our app to provide a distinctive and enhanced user experience. - Spelling Errors in Email Templates: We apologize for any grammatical errors in our email templates. Our templates are intended to be editable, so if you encountered issues while editing them, please provide specifics so we can address them promptly. - Setup Time: We recognize that setting up the app can be time-consuming. We are working on streamlining this process to improve efficiency and ease of use. - Feature Promises: We understand there may be concerns about promised features. If you could specify which features you feel have not been released as expected, we would be better equipped to provide you with an updated timeframe for their rollout. We appreciate your feedback, and any additional details about the issues you faced will help us enhance our app further. Thank you for your patience and understanding. We look forward to hearing from you soon! Best regards, Joy Support Team
July 17, 2024
Amazing customer service! Hana fixed my problem within minutes and i didn't have to do anything. She did it all from her end. I currently only have the free version of Joy, but after the great customer service and definitely will sign up for the paid version. Thanks Hana for the process simple and fast.
July 17, 2024
A Huge Thank You to Tiana of the Joy Loyalty Program! Right from the beginning, their level of professionalism was outstanding. They listened carefully, understood my needs patiently, and most importantly, grasped what I aimed to achieve. My situation was quite complicated and took some time to resolve. However, Tiana and William handled everything with utmost patience and never showed any signs of frustration. Their dedication and support were truly remarkable. I'm incredibly grateful for their exceptional service and assistance.
July 16, 2024
Kevin did a fantastic job helping us after installing and testing Joy. We were able to perform a quick reset with Kevin's help, so our shop can go live soon! Thank you Kevin!!!
July 15, 2024
Great support by Tiana. Received all the information I needed quickly in order to install and setup the app.
July 21, 2024
I had some difficulty at first getting things set up and working properly, but the team at Avada contacted me and helped me get it done right. I am just starting to test the app and all it's functions now, but hope it runs smoothly from here and helps build my customer base. Thank you
Dear Rising Moon Minerals' Store Owner, Thank you for your feedback and for giving us the opportunity to assist you! We're thrilled to hear that our team could help you get everything set up properly. We understand that initial setups can sometimes be challenging, but we're always here to ensure you have a smooth experience. We hope the app meets your expectations and helps you successfully build your customer base. If you have any further questions or need additional support as you continue to test the app, please don't hesitate to reach out. We're here to help every step of the way! Thank you once again for your patience and for choosing Joy. Best regards, Joy Support Team
Aug. 8, 2024
Customer support is good & Not too much for the better plans and a free to use option and easy to learn how to use. as i do with my website. A woman name lydia helped me and was kind.
July 11, 2024
Audrey was a big help in getting through some obstacles. Can't wait to see our shop grow thanks to Joy!
July 10, 2024
The software is great, and it's great to have a professional support team, like Cheryl, who answered our questions promptly and patiently!
July 9, 2024
Lots of great features, easy to use and loads fast - had a few issues during set up but Hana was very helpful and quick to respond! The live chat support is useful to have when there are any problems or if you have questions.
Aug. 13, 2024
This app has been great in so many ways and I like the way the support team has been helping me resolve the issues I found. I'll keep this app in my store definitely.