Joy Loyalty Program & Rewards
Maximize loyalty with rewards, points, VIP tier, membership
Rating
4.9
feedback
1,637
chart
#96
All reviews
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Oct. 24, 2025
I'm still testing the app, but I can say that the customer support is truly fantastic. Thanks to Hana for the setup help, thank you so much. I hope I'll be happy with the app too.
Oct. 21, 2025
Le paramétrage de l'application en version gratuite est très laborieuse, j'avoue que je ne suis même pas sure de la garder. Mais heureusement les agents comme Hana m'aide sinon j'aurais déjà abandonner. La traduction est mauvaise donc difficile quand on est pas bilingue.
Update 2/11: Suite à vos retours, nous avons revu et mis à jour les traductions françaises dans l’application afin que le widget affiche désormais un français cohérent sur l’ensemble des textes visibles par vos clients. Si vous le souhaitez, notre équipe peut passer en revue votre configuration actuelle avec vous pour rendre la mise en route plus fluide. Contactez-nous et nous serons ravis de vous aider à finaliser votre programme de fidélité. ------------------------------------------------- Bonjour, Je suis Liz, Customer Success Leader de l’équipe d’assistance Joy. Merci beaucoup d’avoir partagé vos commentaires. Je comprends que la configuration de l’application puisse sembler un peu difficile au début, surtout lorsque vous venez de commencer. Notre équipe est toujours là pour vous accompagner afin de créer un programme de fidélité complet et fluide. Concernant le problème de traduction dans l’application, nous en avons bien pris note et notre équipe de développement travaille déjà sur des améliorations. Je ne manquerai pas de vous tenir informé(e) une fois que ce sera corrigé. J’ai vérifié votre configuration et j’ai remarqué que vous avez déjà défini vos règles de gains et d’échange — c’est super ! Puis-je vous demander quand vous prévoyez de lancer votre programme ? N’hésitez pas à me dire si vous avez besoin d’aide supplémentaire avant cela. Cordialement, L’équipe d’assistance Joy
Oct. 20, 2025
Our team does not have professional technical personnel, and we are grateful to the technical support staff Hana for her help in making the program run normally.
Oct. 20, 2025
I was having issues getting the look and feel of the app to match my store. I contacted support via chat and was assisted by Hana. I explained what I wanted it to look like. I stepped away for a meeting and when I returned Hana had the app streamlined and matched exactly what I was looking for
Oct. 19, 2025
The support is extra ordinary. Jasmine was very engaged in helping wherever she could. Very happy with the support and the app.
Oct. 19, 2025
Sizleri çok seviyorum bu uygulama çok iyi fiyatlar türkiye'ye göre biraz pahalı kalıyor. ama uygulama kusursuz.
Oct. 18, 2025
We started to use JOY Program and it's encouraging more customers to purchase. The points system is encouraging, customers can later redeem their points for discounts. If you get the higher plan, customers can even trade their points for free products, which gives your store a nice "gift shop" section. Hana was so nice in helping us get verified. Amazing support!
Oct. 18, 2025
Pretty good! It’s fully functional and reasonably priced, meeting most needs. Customer support responds quickly and helps me resolve issues efficiently.
Oct. 17, 2025
Alyssa was so helpful. very nice app for loyalty and rewards program but i hope it will be more affordable to businesses that are starting app. it has free feaures but i love the essential plan but could not afford atm.
Oct. 16, 2025
Having some sort of rewards/refferal system has been on my to-do list for way to long! I signed up for Joy because it seemed to check all the boxes I needed. I was a little intimidated by getting everything set up so I clicked the little "help chat" button and Hana was able to get everything set up on my website super fast and without me having to try and figure it out myself! If you're worried about the set up time, just get in there and ask the team for help!
Oct. 15, 2025
Joy is by far the most complete and customizable loyalty app I’ve tried. Setting up points rules, VIP tiers, and on-brand widgets was smooth, and the flexibility is on another level. Special shoutout to Hana from the Avada team—she answered every question quickly and helped me tailor the settings exactly to my needs. Highly recommended.
Oct. 15, 2025
Thanks for the support, I really appreciate it. Great attention from assistant Sonny.
Oct. 14, 2025
Everything is good until now, been using this app for a while. Their supports are just great. Hana and Andrew really got us on customizing, wonderful service!
Oct. 13, 2025
Audrey has been a great help in answering questions quick and easy to understand! thank u Audrey!!
Oct. 12, 2025
I accidentally gave more points than intended, and when I contacted support with our request, Hana's response was quick, and the issue was resolved promptly. The support was also excellent.
Oct. 11, 2025
We’ve been using the Joy app for our jewelry brand in Switzerland, and the experience has been wonderful so far. The setup is simple, the interface is intuitive, and it integrates seamlessly with our Shopify store. Most importantly, the support team is exceptional, a special mention to Hana, who provided amazing help and guidance. She was incredibly responsive, clear, and patient while helping us resolve a configuration issue with our loyalty points. It’s rare to find such professional and friendly support. Thank you, Hana and Joy Team for making our customer loyalty program a joy to manage!