Joy Loyalty Program & Rewards

Update Aug 4th: Hi there, Just a quick follow-up to let you know that, as promised, our team has updated the app settings and added a clearer option: “Online Store + Draft Orders”. This should help avoid any future confusion around which order types earn points. Here’s a quick screenshot for reference: https://prnt.sc/NrKhMuL8GmYa If you have a moment, we’d appreciate it if you could check it out. And of course, if you have any questions or need help reviewing your setup, feel free to reach out anytime; we’re always here to support you. ----------------------- Hi there, Thank you for your honest and detailed review. We’re truly sorry for the frustration caused. We’d like to clarify that when the earning rule is set to “Online Store”, the app only applies points to orders placed directly through the storefront, and Draft Orders are excluded. To ensure points are awarded for both Online and Draft Orders (as well as POS, if applicable), the setting should be changed to “All” sales channels. We understand that this was not clearly communicated, and we're actively working to improve this. Our team is updating the app settings to include a clearer option like “Online Store + Draft Orders” to help avoid any future confusion. In the meantime, if you decide to give Joy another try, we’re more than happy to help you manually review and update points for any Draft Orders that were missed. Our support team can assist you in checking the order history, calculating missing points, and updating customer point balances to ensure your data remains accurate and consistent. If you have any questions or need further support, please don’t hesitate to reach out, we’re here to help. Best regards, Joy Loyalty Team

Hi Canine Kitchen, Thank you so much for this great review! We're delighted that Joy has been working well for your loyalty program, and Abby will be absolutely thrilled to hear your exceptional praise. It's wonderful that you feel confident knowing you'll get the best help whenever she's your agent - that kind of consistent, reliable support is exactly what we strive to provide every merchant! Warm regards, The Joy Loyalty Team

Hi Warm and Wooly, Thank you so much for this wonderful review! We're delighted that Joy offers the features and pricing that your previous rewards programs couldn't provide, and it's fantastic that you made the switch to our platform. Audrey will be absolutely thrilled to hear that she's been such a great resource in setting up both your rewards program and subscriptions. We're excited to support your loyalty journey and help you achieve the results you've been looking for! Warm regards, The Joy Loyalty Team

Hi ANTON Loyal Companions, Thank you so much for this wonderful review, Thierry! We're really happy that Joy is powering your loyalty program successfully and that you find our platform simple to use with its clean, easy-to-manage interface. It's fantastic that all the key features - points, rewards, and referrals - are working seamlessly for your non-technical team. Audrey will be absolutely thrilled to hear your special thanks for being so helpful, patient, and efficient during your setup process. We're delighted that your customers can now easily access their loyalty page, track their points, and redeem rewards without any hassle! Warm regards, The Joy Loyalty Team

Hi Soul Lady, Thank you so much for this great review! Hana, Sonny, and our entire support team will be delighted to hear your kind words about their help. We're glad that even though you encountered some setup issues, our timely and helpful support was able to assist you through them. Your decision to continue using Joy's loyalty program truly means a lot to us! Warm regards, The Joy Loyalty Team

Hi Skin Revealing, Thank you so much for this amazing review! We're absolutely delighted that you love Joy and that even our free version is packed with features that are super easy to use and customize for your loyalty program. Jasmine will be thrilled to hear your huge shoutout for helping you quickly place the rewards widget exactly where you wanted it on your site. It's fantastic that Joy works perfectly with your store, and we're excited about the possibility of supporting your growth with our paid features as your business expands! Warm regards, The Joy Loyalty Team

Hi Just Brew It Belleville, Thank you so much for this wonderful review! We're delighted that our team has been extremely helpful and that Joy has been catering to all your retail needs over these several years with Shopify. Your long-term trust and satisfaction with our loyalty program platform truly means everything to us - it's the best testament to how well Joy serves businesses like yours! Warm regards, The Joy Loyalty Team

Hi MAIA MARIA, Thank you so much for this brilliant review! We're delighted that Joy was so easy to install and start using, even for less tech-experienced users, and that it works great with your Shopify store. Our customer service team will be thrilled to hear your praise for their fast response times and effectiveness in helping sort out any problems. Your high recommendation truly means everything to us! Warm regards, The Joy Loyalty Team