Joy Loyalty Program & Rewards
Customer loyalty rewards, loyal points, VIP tier, referrals
Rating
4.9
feedback
1,679
chart
#107
All reviews
Review RSS Feed
Jan. 14, 2026
The app is pretty solid, but the customer support makes the whole experience even better. They are responsive and will always find a solution to your answer. Highly recommend!
Thank you for the kind words! We are glad our support team has been there for you. We look forward to continuing to help you get the most out of Joy!
Jan. 14, 2026
I’ve had an exceptional experience thus far with Joy Loyalty. They went above and beyond to help set up my loyalty program with their 24/7 support they make any adjustments and tweaks to your loyalty program instantly. When searching for a loyalty program I was between Smile or Joy and inevitably went with Joy because of their great customer service. Daniel helped with onboarding and figuring out exactly what my loyalty program needs. Rosie has most recently helped me with my troubleshooting needs.
Thanks so much for sharing your experience with Joy Loyalty. We truly appreciate it. We’re really happy to hear that our 24/7 support and quick adjustments have helped you set up your loyalty program smoothly. It means a lot that you chose Joy over other options because of our customer service. We’ll be sure to pass your kind words along to Daniel and Rosie. They’ll be thrilled to know their support made a difference during your onboarding and troubleshooting. Thanks again for trusting Joy Loyalty. If you ever need anything as your program grows, our team is always here to help.
Jan. 14, 2026
Thank you for the 5-star rating! We are thrilled you are enjoying Joy. Do not hesitate to reach out if you ever need anything - our team is always here to help!
Jan. 12, 2026
Hana was fantastic at sorting a small issue super quickly. Very impressed at the speed of support!
Thank you for this great feedback! We are so glad Hana could sort that out quickly for you. Fast support is something we take real pride in - let us know if there is ever anything else we can help with!
Jan. 12, 2026
The app is exactly what I have been looking for. I love the small, yet impactful features, such as the points wallet feature that allows customers to see how many points they can receive per purchase. Also the customer service team is amazing.
Thank you for this lovely review! We are so glad features like the points wallet are making a difference for your business. There is plenty more to explore - do not hesitate to reach out if you ever need any guidance!
Jan. 12, 2026
Hana was very patient as we went thru with different test case scenarios of the apps behaviour. She was providing me all answers to various combinations and possiblites which I hadnt thought about especially notifcations. I was given an elaborate step by step test cases for multiple scenarios. I would say, he patience is her key to providing this awesome support. Great work both Hana and Avada
Thank you for this wonderful review! We are so glad Hana could walk you through everything patiently. We are always here to make sure you feel fully confident with the app - do not hesitate to reach out anytime!
Jan. 11, 2026
Finally an app that lets me build a referral program without limitations, even on the free plan. I even received personal and incredibly dedicated support to get everything set up. A huge thank you to Rosie!
Thank you so much for this great review! We are thrilled that Joy free plan gives you the tools to build a referral program without limits. We are always here to support you every step of the way!
Jan. 9, 2026
Hana has assisted me on everything I have questions on regardless if it was free plan or pro plan. Very responsive, very helpful, very worthy to invest for e-commerce :D
Thank you for this wonderful feedback! We are so glad Hana has been there for you on every question regardless of your plan - everyone deserves great support. Do not hesitate to reach out anytime!
Jan. 9, 2026
The app has many good features and can fit most eshop. CS (especially Hana) is really helpful on all our question and bugs fixing. I can get all support from them. Thank you so much.
Thank you so much! We are glad Hana has been helpful with all your questions and issues. We look forward to continuing to support you and your shop!
Jan. 8, 2026
Thank you for the 5-star rating! We are thrilled you are enjoying Joy. Do not hesitate to reach out if you ever need anything - our team is always here to help!
Jan. 6, 2026
Hana was extremely helpful with helping my business migrate over loyalty points from a different loyalty program :)
Thank you so much for your kind words! We'll make sure Hana sees this — she'll be thrilled! We're always here whenever you need us!
Jan. 6, 2026
Hana was so helpful with guiding me through an issue!
Thank you so much for your kind words! We'll make sure Hana sees this — she'll be thrilled! We're always here whenever you need us!
Jan. 6, 2026
I've started using Joy, and the customer service reps are fantastic. Hana has been really helpful in answering my questions and making customisations that suit my store. Looking forward to using the app long term.
Thank you so much for your kind words! We'll make sure Hana sees this — she'll be thrilled! We're always here whenever you need us!
Jan. 6, 2026
Audrey from Joy support saved the day! Issues resolved: - Fixed loyalty points glitch - Helped with rewards program setup - Answered all my questions patiently Joy app itself is amazing too - loyalty program boosted sales!
Thank you so much for your kind words! We'll pass your kind words to Audrey — she'll be so happy to hear this! We're always here whenever you need us!
Jan. 5, 2026
A great loyalty app. Easy enough to use, with a lot of features and ways to customize to your brand's image. Thanks to Audrey for her help to setup the program before the launch! Hopefully this reward program will be a success!
Thank you so much for your kind words! We'll pass your kind words to Audrey — she'll be so happy to hear this! We're always here whenever you need us!
Jan. 5, 2026
Great App and greatest Hana help
Thank you for the 5-star rating! We're thrilled you're enjoying Joy. Don't hesitate to reach out if you ever need anything — our team is always here to help!
Jan. 3, 2026
lighting fast support. Shout out to hana. I wish they enable other advance features on the basic plan.