All reviews

Rating Breakdown

  • 5
    95% (1,443 ratings)
  • 4
    3% (49 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (21 ratings)

Reviews with Text

  • 98% (1,491)
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5 / 5 Share

July 31, 2025

SUPER SERVICE ET REACTIF

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 30, 2025

A great assistant! Provided us with very convenient services and experiences. We are infinitely grateful!

Using app

3 months

Total reviews

9

Average rating

5.0

5 / 5 Share

July 29, 2025

Hana was fast and responsive in her support! Fantastic customer service!

Store

Peggs

Using app

15 days

Total reviews

5

Average rating

5.0

5 / 5 Share

July 29, 2025

I just started using this app today, but made the switch after using two other rewards programs that weren't meeting our needs. Joy offers more features at a better price and the customer service has been amazing. Audrey has been a great resource in getting things set up for our rewards program and subscriptions. Excited to continue using this app!

Using app

About 1 hour

Total reviews

2

Average rating

4.5

Developer Reply

Hi Warm and Wooly, Thank you so much for this wonderful review! We're delighted that Joy offers the features and pricing that your previous rewards programs couldn't provide, and it's fantastic that you made the switch to our platform. Audrey will be absolutely thrilled to hear that she's been such a great resource in setting up both your rewards program and subscriptions. We're excited to support your loyalty journey and help you achieve the results you've been looking for! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 29, 2025

Une appli ultra complète, intuitive et puissante ! Le système de fidélité est parfaitement pensé pour booster l'engagement client, et le tchat est juste exceptionnel. Mention spéciale à Hana, ultra réactive, professionnelle et d'une empathie rare — un vrai bonheur d’échanger avec elle. Bravo à toute l’équipe, vous faites un super taf Je recommande les yeux fermés !

Using app

8 days

Total reviews

3

Average rating

5.0

5 / 5 Share

July 29, 2025

Excellent service

Store

CUTEBEE

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 25, 2025

Your insights help us serve you better. Thank you for your support! Hana is the best

Using app

11 months

Total reviews

7

Average rating

4.9

5 / 5 Share

July 25, 2025

A solid loyalty app — simple to use and backed by amazing support! We chose Joy to power our loyalty program at Anton Loyal Companions, and we’re really happy with it. The app provides all the key features (points, rewards, referrals...) in a clean and easy-to-manage interface — even for non-technical users. Special thanks to Audrey from the support team, who was incredibly helpful, patient, and efficient during the entire setup process. Thanks to her, everything works as expected: our customers can now access their loyalty page, track their points, and redeem rewards with no hassle. We definitely recommend this app! — Thierry antonlc.com

Using app

10 days

Total reviews

3

Average rating

4.0

Developer Reply

Hi ANTON Loyal Companions, Thank you so much for this wonderful review, Thierry! We're really happy that Joy is powering your loyalty program successfully and that you find our platform simple to use with its clean, easy-to-manage interface. It's fantastic that all the key features - points, rewards, and referrals - are working seamlessly for your non-technical team. Audrey will be absolutely thrilled to hear your special thanks for being so helpful, patient, and efficient during your setup process. We're delighted that your customers can now easily access their loyalty page, track their points, and redeem rewards without any hassle! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 23, 2025

Audrey and Jade was awesome . They instantly and sponteniously helpmed me set up my Reward program. They are real team to work with

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

July 22, 2025

They helped a lot. Hana, Sonny, and others are all very fine. I'll continue to use joy, although there are some issues when setting up, but the support is timely and very helpful.

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Hi Soul Lady, Thank you so much for this great review! Hana, Sonny, and our entire support team will be delighted to hear your kind words about their help. We're glad that even though you encountered some setup issues, our timely and helpful support was able to assist you through them. Your decision to continue using Joy's loyalty program truly means a lot to us! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 21, 2025

Hana was a great help to me; without her, I wouldn't have been able to get the app working. Helpful and professional!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

July 20, 2025

I love this app! Even with just the free version, it's packed with features that are super easy to use and customize. Huge shoutout to Jasmine from their support team—she helped me quickly place the rewards widget on the right side of my site, exactly how I wanted it. The support is amazing, and the app works perfectly with my store. I’m definitely considering upgrading to the paid version as I grow. Highly recommended!

Using app

27 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Hi Skin Revealing, Thank you so much for this amazing review! We're absolutely delighted that you love Joy and that even our free version is packed with features that are super easy to use and customize for your loyalty program. Jasmine will be thrilled to hear your huge shoutout for helping you quickly place the rewards widget exactly where you wanted it on your site. It's fantastic that Joy works perfectly with your store, and we're excited about the possibility of supporting your growth with our paid features as your business expands! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 19, 2025

They are extremely helpful. We have been using this program with Shopify for several years and think it caters to all our retail needs.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Hi Just Brew It Belleville, Thank you so much for this wonderful review! We're delighted that our team has been extremely helpful and that Joy has been catering to all your retail needs over these several years with Shopify. Your long-term trust and satisfaction with our loyalty program platform truly means everything to us - it's the best testament to how well Joy serves businesses like yours! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 19, 2025

Using app

About 2 years

Total reviews

6

Average rating

4.8

5 / 5 Share

July 18, 2025

Using app

Almost 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

July 18, 2025

Brilliant app so easy to install and start using even for less experienced tech people, works great with my Shopify store and even better customer service, very fast and great at helping you sort any problem out. Highly recommend!

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Hi MAIA MARIA, Thank you so much for this brilliant review! We're delighted that Joy was so easy to install and start using, even for less tech-experienced users, and that it works great with your Shopify store. Our customer service team will be thrilled to hear your praise for their fast response times and effectiveness in helping sort out any problems. Your high recommendation truly means everything to us! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 16, 2025

Muy buen servicio de soporte.

Store

Foley's

Using app

29 days

Total reviews

4

Average rating

4.0

5 / 5 Share

July 15, 2025

Hana was so helpful and helped me fixed my problem right away!

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Hi Crooked Crown BC, Thank you so much for this wonderful review! Hana will be absolutely thrilled to hear that she was so helpful and able to fix your problem right away. Having your trust and satisfaction with Joy's loyalty program over almost two years truly means everything to us! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 15, 2025

I had an outstanding experience with the support team at Joy. They were incredibly kind, attentive, and impressively fast in their responses. They helped me set up the loyalty program in just a few steps and within only a few hours. Everyone I interacted with was polite, knowledgeable, and truly helpful — but what stood out the most was the speed and efficiency in solving even the smallest issues. That kind of support is priceless. A special thank you to Sonny for the exceptional assistance!

Using app

3 days

Total reviews

2

Average rating

5.0

Developer Reply

Hi Aurea Luxury Lab, Thank you so much for this outstanding review! We're absolutely delighted that our support team provided such an exceptional experience with their kindness, attentiveness, and impressively fast responses. It's fantastic that they were able to help you set up your loyalty program in just a few steps and within hours - that efficiency in solving even the smallest issues is exactly what we strive for. Sonny will be thrilled to receive your special thanks for his exceptional assistance, and our entire team will be encouraged by your recognition of their politeness, knowledge, and helpfulness! Warm regards, The Joy Loyalty Team

5 / 5 Share

July 15, 2025

Service client très réactif et rapide, je recommande !

Using app

2 months

Total reviews

2

Average rating

5.0