Joy Loyalty Program & Rewards
Maximize loyalty with rewards, points, VIP tier, membership
Rating
4.9
feedback
1,637
chart
#96
All reviews
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Nov. 21, 2025
The team provides excellent support. Hana, the support assistant, was especially supportive and helpful.
Nov. 19, 2025
We used Joy to build our membership program. Functionally, Joy met most of our requirements and helped us with customization. The pricing was also reasonable. Joy's customer support was excellent; their response was very quick, and their technical staff were highly skilled.
Nov. 19, 2025
We've been searching for a tool that can effectively boost customer loyalty and repeat purchase rates, and Joy perfectly meets our needs. Its points reward system has greatly motivated customer spending and engagement behavior. The backend data dashboard is very intuitive, clearly showing the conversions and revenue it has brought us. Compared to the value it delivers, the pricing is extremely reasonable. The customer support team responds quickly and resolves issues professionally. If you're still hesitating, I can say this is one of the best investments we've made on Shopify. Daniel, in particular, has been an excellent partner to work with—whenever I have any questions, he always follows up patiently and in great detail.
Nov. 19, 2025
Por el momento estoy contenta, aunque llevo pocos días. La atención al cliente es rápida y eficiente.
Nov. 19, 2025
Have only just installed it and so far the support by Sonny has been EXCELLENT ! Looking forward to getting this up and running soon.
Nov. 17, 2025
I love the app, and Hana has made my experience even better. Truly excellent service!
Jan. 28, 2026
Original Review Nov 16th: (updated below) I spent $1000 USD on a joke. the customer service is nice enough and tries, but what kind of system can't even calculate the number of members in a membership tier correctly and the search bar for the customer list page doesn't even work. Seriously, I don't even know what to say. I'm willing to change my review if things get fixed but i'm honestly just so frutrasted right now by the amount of time I've wasted on getting basic things done here. Nov 24 - Update: After 2 weeks of back and forth with the team, the majority of issues have been fixed. I did hope for an easier onboarding process though, it might have saved everyone a bit of grief, but I 100% want to acknowledge to how responsive the team was and did try to be helpful, and for that we are definitely appreciate of. We just launched the programme last week so we'll see how things go. Jan 28 Update: Whilst the basic functionality is working, we are currently working on the email notifications and we've noticed some issues. - Notification email previews are not able to show us what a customer really sees. It only shows placeholders, which is concerning because it means there is no way to test if the email is set up right and will be send correctly to a specific email because you can't preview for specific profiles to check.
Update 2/12/25: Thank you very much for sharing an update and for acknowledging the work our team has been doing over the past two weeks. We're glad to hear that the majority of the issues have now been resolved and that your programme has successfully launched. Our team will continue to keep a close eye on your setup to ensure everything runs steadily. If anything comes up or if you need further adjustments along the way, please feel free to reach out. We're always here to support you. ______________________________________________ Hi SHEER Team, Thank you for taking the time to share this feedback. We're very sorry for the frustration you experienced and we understand how disappointing it is when the core features you rely on do not work as expected. Our team has reviewed your case in detail and several issues have now been resolved, including the customer search function and the incorrect VIP member count caused by past orders not being synced. We have also provided a full launch checklist to ensure your loyalty program runs smoothly moving forward via your email. We truly appreciate your patience while working with us on these fixes. If there is anything else that does not match your expectations or if you would like help optimizing your program settings, our team is always ready to assist. Thank you again for giving us the opportunity to improve. Best regards, Joy Loyalty Team
Nov. 14, 2025
Joy is an excellent app that allows you to build customer loyalty through various programs, very easy to use and user-friendly. Furthermore, the customer service provided by Audrey was wonderful and prompt, she was able to fulfill all my requests with precision in a very short time! Plus: I wrote to her a few weeks ago and she still remembered my needs, fantastic!
Nov. 11, 2025
Joy works well and has great customer service. I recommend them if you're looking for a loyalty program.
Nov. 11, 2025
Hana is great and helped me set up a lot of things with the app. For example, css text in the background for widget spacing, merging contacts from Yotpo, etc. The app took 5 hours to fully set up well. So far no glitches. I sent a text to some customers today and asked them to check out the program and not one customer complained about their experience (I sent the text to 500 people) and several people used their points to place purchases today so that app is already generating income. It's nice to have an app that's easy to use, fast support, and works without glitching. We will see how it pans out over the next few months but as of 2 days in, it's working as intended, much better than Yotpo (sorry Yotpo).