Joy Loyalty Program & Rewards
Flexible Shopify loyalty program & rewards app
Rating
4.9
feedback
1,524
chart
#152
All reviews
Review RSS Feed
Aug. 28, 2025
We are under the Free Trial currently, and we had a few questions. We contacted customer support, and Hana was amazing. They answered all our questions quickly and provided screenshots to help guide us through our questions. So far, we are liking what we see from Joy and we are considering signing on for it!
Aug. 27, 2025
Sonny is the GOAT! The app works as intended, lots of ways to configure and use. Love it!!
Aug. 23, 2025
The app itself works well and the customer service team is quick to respond when there are problems. abby has helped me out a lot!
Aug. 19, 2025
I’ve been working with Audrey, William, and Jade from the Joy app team, and they’ve been incredibly helpful so far! The setup process is still halfway, but everything has been done very quickly, and they keep me updated at every step. I really appreciate this kind of attentive and efficient service. I’m confident that my whole setup journey with them will be smooth and successful. Highly recommend!
Oct. 6, 2025
It's a very great app. customer service is also great they respond quickly. nothing to say negative about this app. they have amazing company and team.
Aug. 18, 2025
Easy to use and even better customer service. I've used this app for years and really enjoy it.
Aug. 17, 2025
The entire app team has been extremely supportive during the installation process. They are very responsive, and if a problem arises, it is quickly resolved. We are especially grateful to Hana, who has been assisting us since the beginning of our journey. We specialize in wine sales, and the app is perfect for us, offering great flexibility. It is easy for your customers to use.
Aug. 16, 2025
Certain important functions seem to be harder to locate than they should be, The Condition portion should be labeled Program Settings and should have its own header, not buried in the dot dot portion of the reward type. As a business if I offer something one place, I'm going to offer it in the other so this setting should be global and only allow for individual shutdown in the specific reward if needed. Appreciated the help received from Audrey.
Aug. 15, 2025
It is an excellent application that helps customers to be more loyal to your store, and helps you grow your business The support team, especially Alyssa, is very patient & very supportive & professional
Aug. 15, 2025
I use 5 different apps from Joy and I am really happy with how they work, how easy they are, and support is always available. Also last talk with Jada was extremely smooth.
Oct. 23, 2025
I’ve been using the Joy Loyalty Program for a while now, and I’m extremely satisfied with the tool. It’s intuitive, effective, and has really helped us engage with our customers. A special mention goes to the support and especially Mirra and Hana, whose support is absolutely outstanding – incredibly fast, friendly, and always helpful. It’s rare to experience such a high level of service, and it truly makes a difference. Highly recommended!
Aug. 11, 2025
Easy layout for setting up our loyalty program. Got problems and support quick response. Appreciate their work and hopefully this app can help our business well.
Aug. 8, 2025
5/5 – Reliable, Effective, and Great Support This app delivers exactly what it promises: fast performance, smooth usability, and real results for improving revenue. It’s become a key tool for my workflow. Special thanks to Hana from customer support—she’s responsive, solutions-oriented, and makes every interaction effortless. A team like this makes all the difference. Highly recommend for anyone who values efficiency, impact, and solid support. A no-brainer choice!
Aug. 7, 2025
bruh... I came from wordpress + woocommerce + integration hell... this is so much better
Aug. 6, 2025
Joy have provided continued support from intergration to custom requests. We've only being using the platform for a month but very happy with the functionaility.
Aug. 1, 2025
So we had a problem with the Joy Rewards app — from hereon renamed NO JOY (LOL). The "No Joy" app was NOT recording any points for our Draft Orders. Whenever we processed Draft Orders for our customers, they were not seeing any points added to their account. And "No Joy" had no way to fix this; their customer support was not able to help with this — CRAZY! Here's what I did to resolve the problem that the "No Joy" app created... 1. First, I loaded an app that can record reward points for draft orders. The Appstle app does that. 2. Next, I downloaded all of our Draft Orders from the date range we were using the "No Joy" app. 3. Then I calculated the missing points for each transaction. 4. Finally, I imported/merged the points for each transaction into the customer accounts in the Appstle app. Now all our customer points are correctly merged into the customer’s accounts in Appstle, so we’re back up to speed. And now I will delete "No Joy".
Update Aug 4th: Hi there, Just a quick follow-up to let you know that, as promised, our team has updated the app settings and added a clearer option: “Online Store + Draft Orders”. This should help avoid any future confusion around which order types earn points. Here’s a quick screenshot for reference: https://prnt.sc/NrKhMuL8GmYa If you have a moment, we’d appreciate it if you could check it out. And of course, if you have any questions or need help reviewing your setup, feel free to reach out anytime; we’re always here to support you. ----------------------- Hi there, Thank you for your honest and detailed review. We’re truly sorry for the frustration caused. We’d like to clarify that when the earning rule is set to “Online Store”, the app only applies points to orders placed directly through the storefront, and Draft Orders are excluded. To ensure points are awarded for both Online and Draft Orders (as well as POS, if applicable), the setting should be changed to “All” sales channels. We understand that this was not clearly communicated, and we're actively working to improve this. Our team is updating the app settings to include a clearer option like “Online Store + Draft Orders” to help avoid any future confusion. In the meantime, if you decide to give Joy another try, we’re more than happy to help you manually review and update points for any Draft Orders that were missed. Our support team can assist you in checking the order history, calculating missing points, and updating customer point balances to ensure your data remains accurate and consistent. If you have any questions or need further support, please don’t hesitate to reach out, we’re here to help. Best regards, Joy Loyalty Team
Aug. 1, 2025
Pretty good so far! Abby is exceptionally helpful! Every time she is my agent to help I know will get the best help from her. Thank you Abby!
Hi Canine Kitchen, Thank you so much for this great review! We're delighted that Joy has been working well for your loyalty program, and Abby will be absolutely thrilled to hear your exceptional praise. It's wonderful that you feel confident knowing you'll get the best help whenever she's your agent - that kind of consistent, reliable support is exactly what we strive to provide every merchant! Warm regards, The Joy Loyalty Team