Joy Loyalty Program & Rewards
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The features are comprehensive, and the customer service is very patient and attentive. Hana and Jade are both very professional and enthusiastic.
Very quit and fast service! my issue was resolved in a matter of seconds. Hana did a great job in helping fix my issue and was very nice and kind. I will be recommending the Joy Loyalty Program & Rewards to many people sprucing up their website with rewards.
hana was super helpful. this is a great addition to our store
The customer service guidance is very detailed and very good.
Hana Has helped me step by step into confiuring the app. The happ has many different features that are essential to my store. Thank You so much Joy Loyalty for your service
Hana kindly worked me through the set up. I am happy with the loyalty program
Merci à Hana pour sa rapidité et son efficacité
Easy to use and very friendly support!
I got a little lost in the settings, but Hana helped me out in just a few seconds. Great job, thanks!
hana is so great and helpful, very happy and possitive experince,highly recomment ,she offered me the best costumer service ever
hana help me so much, superb comunication
Audrey solved my issues so fast!
Thanks Hana for helping me setup with the apps!
Pretty easy to set up. When I had an issue Hana helped me right away.
Great app and Great help from Hana, thank you !
Hana was incredibly helpful. She quickly understood the issue we were facing with a customer’s phone number verification and provided clear, easy-to-follow steps to resolve it. She guided us through both possible solutions which made the whole process stress-free and simple. Really appreciate how responsive, friendly, and knowledgeable she was throughout the conversation. Great support experience overall with the Joy team.
I have had so much frustration with this app, things are constantly broken everywhere, support not fixing the right things, they would randomly change how my discounts works, resulting in high amount of unexpected orders with redicious discounts, and the amount of blame-shifting is unbearable, instead of fixing the issue, they blame you for the mistake. On the bright side this app does have the most comprehensive features based on what I researched compared to other loyalty apps.
Update May 7th We're glad everything has been resolved, and we hope the experience since then has been much smoother. Thank you for sticking with us and for your patience throughout. It really means a lot. If anything else comes up, don't hesitate to reach out. We're always here. ________________________________ Hi Team, Thank you for your honest feedback and for recognizing Joy's features despite the frustrating experience. We've been in touch via email to work through the two remaining issues: the discount combination setup and the redeem inline block. We want to make sure everything is configured exactly the way you intend, and we'll follow through until it's resolved. Thank you for giving us the chance to make it right. Sincerely, Joy Loyalty Team
Hana was so professional and patient. She really went above and beyond to help me resolve my issue.
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