Joy: Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Loyalty Program & Referrals
Rating
4.9
feedback
1,731
chart
#503
All reviews
Rating Breakdown
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July 29, 2024
Tiana was quick and very knowledgable. I cannot thank her enough for her help in assisting me with my issue tonight.
July 29, 2024
I am extremely impressed with the support staff at Joy Loyalty (Avada.) Audrey and Anivia were both exceptional in addressing my concerns and swiftly resolving my issues. Their professionalism, efficiency, and friendly demeanor made the entire experience seamless and stress-free. I couldn't have asked for better assistance. Highly recommend their support team!
July 28, 2024
I've been using this app for a while now, and I must say it's exceptional. What truly sets this app apart is the excellent customer service. One of their support team “Audrey” is very responsive and genuinely helpful to addressing my issues. Overall, this app has exceeded my expectations in both performance and service. I highly recommend it!
Thank you so much for your fantastic review! We're thrilled to hear that the app has been exceptional for you and that Audrey provided you with outstanding support. Your satisfaction with both the app’s performance and our customer service means a lot to us. We’re grateful for your recommendation and are here to assist you anytime you need. Thanks again for your kind words!
July 26, 2024
Tiana was a great help in solving my concerns and helping me navigate the admin panel for Joy. Really quick replies and clear instructions!
July 25, 2024
Unfortunately, Joy doesn't sync with Klaviyo. I've been trying for days, and since the company is located in Vietnam, their business hours don't align with ours, making it difficult to resolve the issue. Techs haven't been available. Such a bummer.
Dear Salute Imports' Store Owner, We sincerely apologize for the inconvenience caused by the time zone difference and any difficulties it may have created. We understand that this should not be an excuse and are working diligently to improve our staffing to ensure timely support for all our customers, regardless of their location. We're happy to inform you that the problem with Klaviyo integration has been resolved. Could you please confirm if everything is now functioning correctly on your end? Thank you for your feedback and for giving us the opportunity to improve. Hope to hear from you soon! Best regards, Joy Support Team
July 24, 2024
A little frustrating that the app is still very much in development. I ran into a lot of bugs which took awhile to work around (still working on several, actually...but we've only been setting up the app for a short time now). Kinda half-baked from a coding/development perspective. That being said, the team behind this app are very responsive and helpful. If you have the time and patience to walk through everything, you can get a pretty good thing going.
July 24, 2024
Tiana helped me a lot and were very kind. The app also successfully increased orders.
July 24, 2024
Doris really helpful in solving error issue while updating the referral program setting. Thank you for your help.
July 23, 2024
No complaints, works well. Hana was very helpful in assisting me with customization.
July 23, 2024
Very happy with the app and the support from Hana has been fantastic. All my questions have been answered promptly and solved my issues quickly.
July 22, 2024
Such great customer service! Penelope was excellent with addressing my concerns. Thank you!
July 22, 2024
very helpful staff members specifically hana and anvia. They helped with my issue in just a couple of minutes
July 22, 2024
They team at Joy Rewards is such amazing people to work with. Every time I reach out to them for any query, they always came back with a resolution. A special shoutout to Hana and Nikita for great setup help. Will definitely recommend them. As their products are great too.
July 22, 2024
I recommend the application which is nothing short of exceptional, the customer support is super professional. I thank Mia, Tony and Linda who helped me solve some problems with the site, thanks again.
July 22, 2024
This is the best loyalty and rewards program on the market. Value for money, great features, affordable and the customer service is excellent! Keep up the great work :)
July 28, 2024
Poor customer service. They state they have a 30-day money back guarantee; however, they will refuse or make excuses as to why they can't process the refund (even though it's been within the time frame AND you've uninstalled the app). It appears this app was made to mimic SmileIO, but has a lot of bugs and needs a lot more work to get to their potential. Time consuming to set up and the worst part is the emails are unable to be edited and they have incorrect grammar within their template. Lots of promises to roll out new features, but reading prior reviews that is also smoke and mirrors. *update - still waiting for refund a week later
Hello there, First of all, we sincerely apologize for the delay in updating you regarding your refund request. Unfortunately, the customer service representative who received your initial request forgot to forward it to our billing team, which caused the delay. After reviewing your request, we have confirmed that you are eligible for a refund, and it will be approved. We want to assure you that we strictly adhere to our refund policy and deeply regret the delay caused by this unforeseen issue. Since the bill has not yet been paid, you have two options: 1. Pay the outstanding bill, and our team will process a full refund. 2. Alternatively, we can add a credit to offset the amount of the outstanding bill. Please let us know which option you prefer, and we will proceed accordingly. Regarding your concerns about the app: - Comparison to Smile.io: We understand that our app may seem similar to Smile.io, as many loyalty apps share core functionalities and goals. We are dedicated to continuously refining our app to provide a distinctive and enhanced user experience. - Spelling Errors in Email Templates: We apologize for any grammatical errors in our email templates. Our templates are intended to be editable, so if you encountered issues while editing them, please provide specifics so we can address them promptly. - Setup Time: We recognize that setting up the app can be time-consuming. We are working on streamlining this process to improve efficiency and ease of use. - Feature Promises: We understand there may be concerns about promised features. If you could specify which features you feel have not been released as expected, we would be better equipped to provide you with an updated timeframe for their rollout. We appreciate your feedback, and any additional details about the issues you faced will help us enhance our app further. Thank you for your patience and understanding. We look forward to hearing from you soon! Best regards, Joy Support Team
July 17, 2024
Amazing customer service! Hana fixed my problem within minutes and i didn't have to do anything. She did it all from her end. I currently only have the free version of Joy, but after the great customer service and definitely will sign up for the paid version. Thanks Hana for the process simple and fast.
July 17, 2024
A Huge Thank You to Tiana of the Joy Loyalty Program! Right from the beginning, their level of professionalism was outstanding. They listened carefully, understood my needs patiently, and most importantly, grasped what I aimed to achieve. My situation was quite complicated and took some time to resolve. However, Tiana and William handled everything with utmost patience and never showed any signs of frustration. Their dedication and support were truly remarkable. I'm incredibly grateful for their exceptional service and assistance.