All reviews

Rating Breakdown

  • 5
    95% (1,460 ratings)
  • 4
    3% (50 ratings)
  • 3
    0% (7 ratings)
  • 2
    0% (4 ratings)
  • 1
    1% (21 ratings)

Reviews with Text

  • 98% (1,508)
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5 / 5 Share

Oct. 5, 2025

Good App

Store

QBAY

Using app

3 minutes

Total reviews

51

Average rating

4.6

5 / 5 Share

Oct. 5, 2025

Great app for loyalty programs with Shopify. Easy to install, configure, and use. We had a small issue and received great customer support with Hana.

Store

ASMBLY

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 4, 2025

This app is excellent, the best I have found for loyalty rewards. It's also the best-looking and most customizable. The customer service is top-notch, Audrey and everyone else has been so helpful!

Using app

2 days

Total reviews

6

Average rating

5.0

5 / 5 Share

Oct. 2, 2025

The app is working good and has the functionalities that we need for our loyalty program. We were helped by Hana today to fix the calculator on our side and was resolved quickly.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 1, 2025

Hana & William has been excellent and efficient help. So far it has been a great experience with Joy Loyalty.

Using app

3 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Oct. 1, 2025

Great app and a really helpful tools, Big thanks to Sonny from the support team that really was standing with us for more than hour to solve all our problems!

Store

Cities

Using app

About 18 hours

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 30, 2025

Great app, easy to use, set-up and customize, very intuitive. Their support team is super available. Special thanks to Hana who assisted me and solved my problems in seconds !

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 30, 2025

Tienen un equipo muy profesional. Meción especial a Audrey y Andrew.

Using app

6 months

Total reviews

4

Average rating

5.0

4 / 5 Share

Sept. 30, 2025

Nous utilisons Joy pour le programme de fidélité de la maison hollington Paris. Merci à l'équipe d’assistance, et en particulier à Ryan et Audrey, qui font un excellent travail !

Using app

6 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Sept. 29, 2025

I love Joy’s personalized support in helping me with all the questions I’ve had throughout our service. The willingness to help and the immediate responses are incredible. A big thank you to Audrey, who has been very helpful, as well as to Liam and Heni, who were also a great help. Thank you so much! I’m very happy with the service.

Store

LIQUO

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 11, 2025

assistenza online in chat HANA, molto disponibile e gentile, grazie mille!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 29, 2025

Great app. Support is also very helpful and very fast. Especially Hana, Sonny and Alyssa are great! So far, an awesome app that I would recommend to everyone who needs a loyalty program.

Using app

17 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 27, 2025

This is an amazing app with a first-rate support team. Hana who helped me with customisations was amazing.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 26, 2025

this is a must have app if you want to make offers to your customers with no limit. customer support is amazing. I want to thank Jasmine for her amazing work

Store

Celesty

Using app

About 6 hours

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 25, 2025

joy always resolves my issues quickly and without stress. thanks to mark and jasmine for their help today!

Using app

About 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

Excellent customer service. Audrey handled my concern very well. Thanks!

Using app

About 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

We run a fashion retail business and recently started using Joy Loyalty to manage our membership rewards and points. The setup process is very straightforward with step-by-step guidance, which makes it easy to get started. Special thanks to Sonny for the great support — the customer service team is always available, very responsive, and helpful. Overall, a really good experience, and I’d recommend this app to other merchants looking to build a loyalty program!

Using app

21 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 24, 2025

Sonny was professional and effecient in assisting with the setup of the app. Can highly recommend.

Using app

1 day

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 23, 2025

I received excellent service from Audrey. She demonstrated professionalism, efficiency, and attentiveness, even while managing a busy workload. She addressed all of my questions thoroughly and provided valuable assistance where needed.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 23, 2025

Everything was perfect with Hana She is very pleasant and fixed all my issues. Thanks for her and I will use this app forever with this good supporter.

Using app

About 1 hour

Total reviews

1

Average rating

5.0