Joy Loyalty Program & Rewards
Shopify Loyalty App & Rewards, Loyalty Program & Referrals
Rating
4.9
feedback
1,475
chart
#546
All reviews
Rating Breakdown
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March 19, 2025
Switching to Joy from our previous app was an easy and seamless process. The support team has been incredibly helpful and responsive throughout the entire transition. We’re very happy with the experience so far!
Hi TEVADA Tarot, Thank you for your wonderful feedback! We're thrilled to hear your transition to Joy from your previous app was easy and seamless. Our team works hard to make switching as painless as possible, and it's great to know the support has been helpful throughout the process. We're excited to continue supporting your tarot business's loyalty program as you explore all that Joy has to offer! Warm regards, The Joy Loyalty Team
March 19, 2025
Huge shout out to Daniel for all his help! He was there for me every step of the way and definitely went above and beyond in making sure I had everything I needed. I transitioned from Square POS to Shopify POS earlier this year, and I knew that one of the biggest hurdles would be converting our loyalty program over. We had 14,000 loyalty customers, so there was absolutely no way we could do it manually. I did research on 13 different loyalty apps (and downloaded most of them to test them out) because our customers loved the way our Square loyalty program was set up. About 85% of our transactions are in-person, and it was very important to get everything as close to the old system as possible. Joy was the only app that was customizable enough, yet simple enough, to match exactly what we needed. Because of the awesome features, we were able to revamp our program while still keeping the old rewards redemption process in place. It has been a fantastic experience! We went 2 months without a loyalty program and our sales decreased about 5-10% from the previous year. When we brought it back, our numbers went back to normal. Joy is a powerful system and it's keeping our customers satisfied - there's no doubt about it!
Hi Pots & Pans Pie Co., Thank you for such a detailed and amazing review! I'll make sure Daniel knows how much you appreciated his above-and-beyond support throughout your transition. Moving 14,000 loyalty customers is no small feat, and we're thrilled Joy was able to match your needs while maintaining the familiar experience your customers loved. It's incredible to see the direct 5-10% impact on your sales when your loyalty program returned! We're honored to be supporting your business, especially with so many of your transactions happening in-person at your pie shop. Warm regards, The Joy Loyalty Team
March 17, 2025
good app, good support, does what it needs to
Hi eCook, Thank you for your wonderful review! We're delighted you're finding Joy to be such a complete loyalty solution. I'll make sure Damian knows how much you appreciated his perfect solution for your store's needs. We're committed to supporting merchants worldwide, and it's great to have you as part of our Joy family in Chile! Warm regards, The Joy Loyalty Team
March 17, 2025
Unreal customer support from Hana, super friendly, efficient, and uses her initiative to help you set up and get the most out of the app
March 17, 2025
I've been using Joy on several stores, and it's by far the best app for what it does. The customer service is outstanding! If you're hesitating, just give it a try—you'll see for yourself. Thank you, Joy! (Special thanks to Hana for the amazing support.)
Hi Karadaba, Thank you for such a wonderful review! We're thrilled to hear Joy has proven to be the best loyalty solution across several of your stores. I'll make sure Hana knows how much you appreciated her amazing support. It means a lot to have your endorsement, especially from our growing merchant community in Japan. We look forward to continuing to support all your stores! Warm regards, The Joy Loyalty Team
March 17, 2025
Amazing app! The support is extremely helpful and responsive. Every time I asked a question, they were right on top of it. The features offered in the free and lower paying plan is just what you need to get going. You can definitely scale up with this app as well. It is truly worth the investment.
Hi TrendiBliss, Thank you for such an enthusiastic review! We're thrilled you're finding our support team responsive and helpful whenever you have questions. It's great to hear the features in our free and lower-tier plans are giving you what you need to get started, with room to scale as your business grows. We're excited to be supporting your loyalty journey right from these early days with Joy! Warm regards, The Joy Loyalty Team
March 15, 2025
Audrey is great, i have a range of their apps and she assisted me in all of them, great support from the Avada team, thank you
March 15, 2025
Hana was extremely responsive and professional throughout our interaction. Highly recommended!
March 13, 2025
Amazing service. Sonny was brilliant and honestly deserves some credit. As a business owner I would want to know if one of my employees treated my customers the way I was helped by Sonny! Brilliant app and worth every penny!
Hi KewbzUK, Thank you for such wonderful feedback! I'll make sure Sonny gets the recognition he deserves - he'll be thrilled to hear this. We're committed to providing both exceptional service and a loyalty program that delivers real value for your business. Thanks for being with us for 10 months, and we're excited to keep supporting your success! Warm regards, The Joy Loyalty Team
March 10, 2025
Good functionality even on the free version. The customer service and tech support is very good. Abby was really helpful and managed to sort out the issue in a timely manner.
Hi The Life Cycle Design, Thank you for your kind review! We're glad you're finding value in our free version's functionality. I'll make sure Abby knows how much you appreciated her timely help resolving your issue. We're committed to providing this level of support as you explore Joy's capabilities for your UK business! Warm regards, The Joy Loyalty Team
March 10, 2025
Super complete app and with an amazing support team. Special mention to Damian, who gave me the perfect solution to a need in my store.
Hi eCook, Thank you for your wonderful review! We're delighted you're finding Joy to be such a complete loyalty solution. I'll make sure Damian knows how much you appreciated his perfect solution for your store's needs. We're committed to supporting merchants worldwide, and it's great to have you as part of our Joy family in Chile! Warm regards, The Joy Loyalty Team
March 7, 2025
I had a couple questions for the Joy team about the app. I was chatting with Audrey and she answered all of my questions, fast. Audrey even helped me with customized and setup all the features I asked for to get my rewards program started for my company. I do not do reviews very often when I do, its for good reason. I highly recommend this app because of the ease of use and the staff. Thank you Audrey!!! A+ service.
Hi K36 Apparel, Thank you for taking the time to write such a thoughtful review! It means even more knowing you don't often leave feedback. I'll make sure Audrey knows how much you appreciated her fast responses and personalized help with your rewards program setup. We're committed to making loyalty programs both powerful and easy to use, and we're thrilled to be supporting your apparel business from the start! Warm regards, The Joy Loyalty Team
March 7, 2025
March 6, 2025
Hana was super helpful helping me try to figure out an issue I was having. Issue is now resolved. Awesome help.
Hi VGMX, Thanks so much for your kind words! I'm thrilled to hear Hana was able to help resolve your issue quickly. I'll be sure to pass along your appreciation to her. We're always here if you need anything else with your loyalty program! Warm regards, The Joy Loyalty Team
March 4, 2025
Hana a été parfaite, d'une aide précieuse, le tchat est très réactif, je recommande vivement