All reviews

Rating Breakdown

  • 5
    95% (1,647 ratings)
  • 4
    3% (57 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (14 ratings)
Review RSS Feed Review RSS Feed

4 / 5 Share

Sept. 4, 2024

The app is simple to use and good for our strictly POS usage. It is not perfect as it seems more geared towards shopify stores that also use a website. Our business is strictly 'brick and mortar' so there are a lot of features we do not use. However the support is fantastic. We have worked with Lydia on a few different issues and she is always very helpful and patient!

Using app

6 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your feedback! We're glad to hear that you're finding the app simple to use and that it's working well for your POS setup, even though some features may not be as relevant for a brick-and-mortar business. Your point about the app being more tailored for Shopify stores with websites is valuable, and we'll continue to improve based on feedback like yours. We're especially happy to hear that Lydia has been so helpful and patient in resolving your issues. If there's anything else you'd like assistance with or any features you'd like to see more tailored to your business, feel free to reach out anytime!

5 / 5 Share

Sept. 4, 2024

Assistenza meravigliosa! Velocità di risposta molto elevata! Lydia ha risposto a tutti i miei dubbi e le mie domande, guidandomi nella completa configurazione! Estremamente preparata e professionale! 10+

Using app

9 days

Total reviews

3

Average rating

5.0

Developer Reply

Grazie mille per il tuo fantastico feedback! Siamo davvero felici di sapere che hai avuto un'esperienza così positiva con la nostra assistenza e che Lydia ti ha aiutato a configurare tutto con professionalità e competenza. Apprezziamo molto il tuo entusiasmo! Se hai altre domande o hai bisogno di ulteriore assistenza in futuro, non esitare a contattarci. Siamo qui per aiutarti!

5 / 5 Share

Sept. 4, 2024

great app and the asistent tiana was great and helped me in everything i needed

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! We're thrilled to hear that you're enjoying the app and that Tiana was able to assist you with everything you needed. If you have any more questions or need further help, don't hesitate to reach out. We're here to support you!

3 / 5 Share

Sept. 3, 2024

Service is very pleasant.

Using app

3 months

Total reviews

2

Average rating

3.5

Developer Reply

Hi Urban Go Prep Team, Thank you for your feedback and for taking the time to review the Joy: Rewards & Loyalty Program app. We’re glad to hear that you found our service pleasant. We strive to provide the best support possible and are always looking for ways to improve our app and service. If you have any specific suggestions or if there's anything more we can do to enhance your experience, please let us know. Thank you for your support, and we hope to continue serving you better.

4 / 5 Share

Sept. 2, 2024

Overall great app. Customer service is quick, responsive and personable (thanks, Prakash!) Sometimes the POS integration is a bit buggy, but Shopify makes so many updates I imagine it's hard to keep things running smoothly. Love their new analytics, it seems like this team is working very hard to expand the app's capabilities.

Using app

10 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for the great review, Sound Homebrew Supply Team! We're thrilled to hear that you're enjoying the app and finding our customer service helpful, especially with Prakash's support! We appreciate your understanding regarding the POS integration. As you mentioned, with Shopify's frequent updates, we are constantly working to ensure everything runs smoothly. We're glad you love the new analytics, and rest assured, our team is continuously working to expand the app’s capabilities even further. If you ever run into any issues, feel free to reach out. Thanks again for your support!

5 / 5 Share

Sept. 2, 2024

Très réactifs et de bonne aide, merci !

Using app

About 3 hours

Total reviews

4

Average rating

5.0

Developer Reply

Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que vous avez trouvé notre équipe réactive et utile. N'hésitez pas à nous contacter si vous avez besoin d'aide à l'avenir. 😊

5 / 5 Share

Sept. 1, 2024

Pamela was extremely helpful in getting our ap set up. She helped with importing our customers and points and helping navigate the app to set it up for use.

Using app

About 3 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Pamela was able to assist you in setting up the app, importing customers and points, and helping you navigate everything smoothly. If you need any further assistance, feel free to reach out – we're here to help! 😊

5 / 5 Share

Aug. 31, 2024

Thanks to Audrey for all her help. Made it all very easy to navigate.

Using app

16 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We're glad to hear that Audrey was able to make everything easy to navigate for you. If you need any more assistance, don't hesitate to reach out. We're always here to help! 😊

5 / 5 Share

Aug. 31, 2024

The support team responds quickly to any issues, which is very reassuring. I highly recommend this app. Thanks, Mia san!

Using app

22 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Mia and the support team were able to assist you promptly. Your recommendation means a lot to us, and we're here whenever you need further support! 😊

5 / 5 Share

Aug. 30, 2024

great support, very helpful, tiana was great

Using app

About 7 hours

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for the fantastic feedback! We're glad to hear that Tiana provided great support and was helpful. If you need anything else, we're always here to assist! 😊

5 / 5 Share

Aug. 29, 2024

Joy is helping building loyalty for our brand. I'm currently using the free version, and still it's super complete and customizable. I contacted the customer service twice, and both times they were super friendly and helpful! I 100% recommend this app, and look further to try the full version.

Store

Merkaba

Using app

15 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled that Joy is helping build loyalty for your brand, and it's great to hear you're enjoying the free version. We're always here to support you, and we can't wait for you to explore the full version when you're ready. Your recommendation means a lot to us! 😊

5 / 5 Share

Aug. 29, 2024

Your team has been very helpful with getting the Joy program up and running. Thank you to everyone who helped us work through our issues.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We're so glad our team could assist in getting the Joy program up and running smoothly for you. If you need anything else, don't hesitate to reach out. We're always here to help! 😊

5 / 5 Share

Aug. 27, 2024

Easy to use and live chat is always helpful, I spoke with Tiana and she was great!

Using app

About 1 month

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind words and for taking the time to leave a review! We’re thrilled to hear that you found the app easy to use and that Tiana provided excellent support. I’ll be sure to pass on your compliments to her. If you have any more questions or need further assistance, feel free to reach out. We’re here to help!

5 / 5 Share

Aug. 27, 2024

Absolutely great app. everything i need and a lovely support from audrey and raymond! would even give 6 stars!!

Using app

2 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the fantastic review! We’re delighted to hear that you’re enjoying the app and that Audrey and Raymond provided you with such great support. Your feedback truly motivates us to continue delivering the best possible service. If you ever need any further assistance or have more suggestions, please don’t hesitate to reach out. Thanks again for your support!

5 / 5 Share

Aug. 26, 2024

quick response and keen to help.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind words! We're glad to hear that our team was quick to respond and helpful. If you need any further assistance or have any questions, feel free to reach out. We’re always here to help!

5 / 5 Share

Aug. 26, 2024

Wonderful experience from start to finish! The customer support is phenomenal!! The app is so powerful and has so many feature that will help us grow our existing business and get new business! We can't say thank you enough!!

Using app

22 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’ve had a fantastic experience with our app and support team. Your enthusiasm and support mean a lot to us. If you ever need further assistance or have any questions, don’t hesitate to reach out. We're here to help you succeed! Thank you once again for your kind words and for being a valued customer.

5 / 5 Share

Aug. 25, 2024

easy to set up. didnt really needed any help with the information they had. customer support was 24/7, so its good if any issue arise. Thanks cs, mia for the fast checks and resolution.

Using app

6 months

Total reviews

3

Average rating

3.7

Developer Reply

Thank you for your feedback! We're glad to hear that you found the setup easy and that our 24/7 customer support met your needs. Mia and the team are always here to help, so if you have any more questions or need further assistance, please don’t hesitate to reach out.

5 / 5 Share

Aug. 23, 2024

Lydia was very helpful and made the process quick and easy.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words! We're thrilled to hear that Lydia was able to make the process quick and easy for you. If you need any further assistance or have additional questions, feel free to reach out.

4 / 5 Share

Aug. 23, 2024

Merci pour l'aide immédiate trouvée auprès de Hana via le chatter. L'application répond pour le moment à mes besoins : programme de fidélité : récompenses + parrainage. Gratuite (je démarre mon activité doucement) + en français ;)

Using app

30 minutes

Total reviews

2

Average rating

4.0

Developer Reply

Merci beaucoup pour votre retour positif ! Nous sommes ravis d'apprendre que Hana a pu vous aider rapidement et que l'application répond à vos besoins pour le programme de fidélité et le parrainage. N'hésitez pas à nous contacter si vous avez d'autres questions ou si vous avez besoin d'aide supplémentaire. Nous sommes là pour vous soutenir dans le développement de votre activité. Merci encore pour votre confiance et à bientôt !

5 / 5 Share

Aug. 23, 2024

Joy was pretty easy to set up. I did need some help getting the points total to show on the header and in the customer account, so Jade quickly helped me do that. She patiently answered my questions and ensured the loyalty program was set up exactly the way I wanted. I'm excited to continue using Joy.

Using app

5 days

Total reviews

4

Average rating

4.3

Developer Reply

Thank you so much for your feedback! I'm thrilled to hear that setting up Joy was straightforward for you and that Jade was able to assist with getting the points total displayed correctly. It's great to know that she answered your questions patiently and helped set up the loyalty program to your liking. We’re excited for you to continue using Joy and look forward to supporting you further as you grow your program. If you have any more questions or need additional assistance, don’t hesitate to reach out.