Joy Loyalty Program & Rewards
Flexible Shopify loyalty program & rewards app
Rating
4.9
feedback
1,544
chart
#135
All reviews
Review RSS Feed
Nov. 5, 2025
Nov. 5, 2025
Support has been good so far. My latest support rep, Audrey, was very helpful, knowledgeable, polite and quickly available. I have found this to be true for each of my inquiries.
Nov. 4, 2025
The best service I have experienced. Hana and Andrew helped me a lot.
Store
Florasis
Using app
15 days
Nov. 4, 2025
App molto carina e di facile utilizzo. Creare una raccolta punti aiuta a fidelizzare il cliente ed a stimolare a tornare ad acquistare. Il servizio clienti è molto gentile e risponde in tempi velocissimi, inoltre da ottimi consigli per migliorare l'interfaccia e rendere il tutto più piacevole.
Store
Il Tulipano a Vento
Using app
5 months
Nov. 4, 2025
Great app! Super helpful and responsive support — Hana was very patient and helpful, and walked me through all my setups with clear instructions. Recommend!
Store
Opal & Joy
Using app
11 months
Nov. 3, 2025
The team is very responsive and helpful when attempting to set up the program. Hana has been very easy to learn from and shows how to set up the integrations quickly
Store
Lalka Beauty Co.
Using app
13 days
Oct. 31, 2025
A very satisfactory experience. The customer service team member Hana has been helping me solve problems and she is very patient. This is truly an excellent app.
Store
MELIPRON
Using app
43 minutes
Oct. 30, 2025
I've been using the Joy Loyalty Program for my Shopify store, and it's a great way to enhance customer retention. It allows you to create point-based rewards, VIP tiers, and even offer discounts for exclusive drops. Plus, it integrates seamlessly with checkout and subscriptions.
Oct. 27, 2025
Joy fully meets our needs, offering a wide variety of perks while remaining very convenient and easy to set up. Whenever I have a question about the setup, the chat support responds quickly and is highly knowledgeable. Special shoutout to Audrey for the amazing support!
Hi there, Thank you so much for your wonderful review! We're so glad to hear that Joy fully meets your needs and that you find the setup simple and convenient. It’s great to know our support team has been helpful whenever you’ve had questions — and Audrey will be so happy to hear your kind words! Best regards, Joy Team
Oct. 27, 2025
Joy Loyalty is an amazing app for Shopify! It’s easy to use, flexible, and packed with great features to engage customers and boost loyalty. Big thanks to Daniel for his outstanding support — super helpful, quick, and friendly. Thanks to him, setting up was a breeze. Highly recommended!
Oct. 25, 2025
I haven't fully tested the app yet, but it already deserves 5 stars for the support it provides. They helped me with everything, and Hana was really kind and professional. Thanks, I hope I'll be happy with the app too.
Oct. 25, 2025
En general funciona bastante bien, me gustaria que existiesen ofertas de planes de pago anuales. Pero por el resto todo bien, ademas de que Hana me atendio super bien.
Oct. 24, 2025
It's a simple to use and effective app, and support (esp. Audrey) is very helpful.
Oct. 24, 2025
The service of Hana and the rest of the team was just amazing, helped with everything and still helping , great first experience all I can say , easy 5star
Oct. 24, 2025
I'm still testing the app, but I can say that the customer support is truly fantastic. Thanks to Hana for the setup help, thank you so much. I hope I'll be happy with the app too.
Oct. 21, 2025
Le paramétrage de l'application en version gratuite est très laborieuse, j'avoue que je ne suis même pas sure de la garder. Mais heureusement les agents comme Hana m'aide sinon j'aurais déjà abandonner. La traduction est mauvaise donc difficile quand on est pas bilingue.
Update 2/11: Suite à vos retours, nous avons revu et mis à jour les traductions françaises dans l’application afin que le widget affiche désormais un français cohérent sur l’ensemble des textes visibles par vos clients. Si vous le souhaitez, notre équipe peut passer en revue votre configuration actuelle avec vous pour rendre la mise en route plus fluide. Contactez-nous et nous serons ravis de vous aider à finaliser votre programme de fidélité. ------------------------------------------------- Bonjour, Je suis Liz, Customer Success Leader de l’équipe d’assistance Joy. Merci beaucoup d’avoir partagé vos commentaires. Je comprends que la configuration de l’application puisse sembler un peu difficile au début, surtout lorsque vous venez de commencer. Notre équipe est toujours là pour vous accompagner afin de créer un programme de fidélité complet et fluide. Concernant le problème de traduction dans l’application, nous en avons bien pris note et notre équipe de développement travaille déjà sur des améliorations. Je ne manquerai pas de vous tenir informé(e) une fois que ce sera corrigé. J’ai vérifié votre configuration et j’ai remarqué que vous avez déjà défini vos règles de gains et d’échange — c’est super ! Puis-je vous demander quand vous prévoyez de lancer votre programme ? N’hésitez pas à me dire si vous avez besoin d’aide supplémentaire avant cela. Cordialement, L’équipe d’assistance Joy
Oct. 20, 2025
Our team does not have professional technical personnel, and we are grateful to the technical support staff Hana for her help in making the program run normally.
Oct. 20, 2025
I was having issues getting the look and feel of the app to match my store. I contacted support via chat and was assisted by Hana. I explained what I wanted it to look like. I stepped away for a meeting and when I returned Hana had the app streamlined and matched exactly what I was looking for