Joy Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Loyalty Program & Referrals
Rating
4.9
feedback
2,036
chart
#463
All reviews
Rating Breakdown
Review RSS Feed
Feb. 17, 2025
Hana was super quick and efficient! She sorted things out for me immediately. Thank you :)
Feb. 15, 2025
excellent support, sonny helped with a slight issue i was having it was fixed immediately
Feb. 14, 2025
Installed the app and had some quick quistions about it. Alyssa had all the answers and even helped with a little coding while the technical team wasn't available at that time. The app is easy to use en flexibel enough to implement all idea's you have about Loyalty. Great app with very nice features to bad we are not big enough to upgrade to an higher subscription to use even more features.
Hi SE - tabletennisstore.eu, Thank you for your kind review! I'm thrilled to hear Alyssa was able to provide all the answers and even help with some coding while our technical team wasn't available. It's great that you're finding Joy easy to use and flexible for implementing your loyalty ideas. As your table tennis store grows, those additional features will be there waiting for you! We're excited to support your business right from these early hours with Joy. Warm regards, The Joy Loyalty Team
Feb. 14, 2025
I love an App that has chat support and they are not only 1) responsive and 2) actually help with your questions or needs. I just downloaded Joy and I had a couple setup questions/clarifications and Prakash was on in a couple minutes and walked me through all my needs. I went from a "maybe I'll keep looking at other solutions" to "I'm sticking with Joy" in one chat session. Very extensive setup guide and very helpful support make this a no-brainer!
Feb. 13, 2025
Fantastic customer experience with Audrey championing a dev update to link Form completion with automatic Loyalty App sign-up. A great outcome that dramatically improved my store's CX/UX. Thanks again Audrey!
Hi Baby Todd & Co, Thank you for your fantastic review! I'll make sure Audrey knows how much you appreciated her work on getting that dev update to link form completions with automatic loyalty sign-ups. We're thrilled this has dramatically improved your store's customer experience. It's exactly these kinds of improvements that make a real difference for Australian businesses like yours! Warm regards, The Joy Loyalty Team
Feb. 12, 2025
So far, so good! Their team is quick to respond to inquiries via the live chat. Audrey helped me in no time when I had a question about how to add a referral block to a landing page on our website!
Hi Sweet Pea Plant-Based Kitchen, Thanks for your positive feedback! I'm delighted to hear our live chat support has been helpful. I'll make sure Audrey knows how much you appreciated her quick assistance with adding the referral block to your landing page. We're here to help your plant-based kitchen reward your customers effectively! Warm regards, The Joy Loyalty Team
Feb. 11, 2025
The support on this app is amazing. hana was so prompt helpful with everything i asked
Feb. 11, 2025
Excellent customer service from Hana from the get-go. App is really easy to use and offers heaps of great features at a great price point compared to competitors.
Hi Budget 4x4 Life, Thank you for your fantastic review! I'm delighted to hear Hana provided excellent support right from the start. We work hard to make Joy both feature-rich and affordable compared to competitors, while keeping it easy to use. We're excited to support your 4x4 community in Australia as you build your loyalty program! Warm regards, The Joy Loyalty Team
Feb. 10, 2025
Starker Support mir wurde von Abby und Andrew geholfen Abby hat schnell geantwortet danke!
Feb. 8, 2025
Super fast customer assistance service, Sonny was the best, provided me with all the tips and guidance needed to set up the app with ease. Go Joy !!!
Feb. 7, 2025
I chose this app because of the service recommendations. But they will only give you a demo on the product if you are going to sign up for advanced. I don't know what I wanted until I saw a demo. Back and forth, they didn't want to help so I uninstalled. I just asked for a demo.
Hi diycustoms.store team, Thank you for trying Joy Loyalty Rewards and for sharing your feedback. We’re truly sorry for any frustration caused during your experience. Our demo calls are usually offered to users requiring advanced customization, but we acknowledge that our approach was too rigid in this case, and we regret that we didn’t accommodate your request better. That was never our intention, and we sincerely apologize for any inconvenience. We’d love to make it right and properly assist you. If you’re willing to reinstall the app, our team will arrange a demo call for you right away to walk you through the features and setup. We truly appreciate your consideration and hope to have another chance to support your business. Best regards, Joy Support Team
Feb. 6, 2025
I recently reached out to the support team for assistance, and Sonny was incredibly helpful! He provided clear and prompt guidance, ensuring my issue was resolved efficiently. The app itself is user-friendly and packed with useful features. Thanks to Sonny and the team for their excellent service and dedication. Highly recommend this app and their support team!
Hi Tlyard, Thank you for such a wonderful review! I'll make sure Sonny knows how much you appreciated his clear and prompt assistance. We're thrilled you're finding the app user-friendly and packed with useful features, even just 21 days in. We're committed to providing this level of support as you continue growing your loyalty program in the UK! Warm regards, The Joy Loyalty Team
Feb. 5, 2025
HANA, the support executive of the Joy app, is very helpful. All my queries have been resolved. The app is also very good for loyalty programs.
Feb. 2, 2025
Whoever they got to help us get everything set up and working are just amazing people. They not only answered every question but literally kept asking me if they could set all of the different benefits of their App up in my store! I am now just so excited to start using it. This company will get you completely set up and quickly running!
Using app
About 1 month
Total reviews
2
Average rating
5.0