Joy Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Loyalty Program & Referrals
Rating
4.9
feedback
1,811
chart
#605
All reviews
Rating Breakdown
Review RSS Feed
Oct. 30, 2024
Hana has been fantastic to work with. Quick response with easy to follow instructions. Thank you. We look forward to working with the team at JOY
Oct. 29, 2024
Fairly easy to use, good customer service. Hana was very helpful! It's a great way to start a loyalty program.
Oct. 29, 2024
Still figuring out some features, but Tracy was really helpful and kind when I reached out for support
Oct. 28, 2024
I installed this app a few days ago and I have to say I'm quite impressed with it. It has a lot of great features (more features than some comparable apps that are much pricier) and yet is easy to set up. It calculates the loyalty points properly (unlike some of its competitors) and is very flexible. The support staff (including Tracy, Anivia, Abby and others) is super friendly and helpful. Overall I am very impressed and pleased!!!
Oct. 28, 2024
Would like to thank Sonny for the fast, efficient and friendly service. Not only did Sonny help me with my issue, he was also helpful and tactful. Thank you for your help again, Sonny.
Thank you so much for sharing your experience! We’re delighted to hear that Sonny was able to provide fast, friendly, and tactful support to help you with your issue. We'll be sure to pass on your kind words to him. If there's anything more we can assist you with, please feel free to reach out. Thanks again for choosing us! 😊
Oct. 27, 2024
Hana was great!! got me all set up and everything woking. looking forward to trying the app now :) 10/10
Thank you so much for the awesome review! 🌟 We're thrilled to hear Hana got you all set up smoothly. We can’t wait for you to dive into the app and see everything it has to offer. If you ever have any questions, just reach out—our team is here to help! 😊 Enjoy using the app!
Oct. 27, 2024
As someone who is new to this app, I needed help with something and asked the support chat. Emily from Avada provided me with the answers I needed quickly with clarifications! . The app itself is very straightforward and it can be easily integrated to your store. So far, my experience with this app has been very good :)
Thank you so much for the fantastic review! 🌟 We're thrilled to hear that Emily was able to assist you quickly and provide the clarifications you needed. It's great to know that you find the app straightforward and easy to integrate into your store. We're here to support you every step of the way, so feel free to reach out anytime you need help. Thanks again, and we’re excited to see your store grow with Avada! 😊
Oct. 26, 2024
thanks to Hana who helped me improve my experience with this app that has many features and I'm sure it will help me to retain my customers! Fast and effective assistance, thank you! I hope to receive enough orders to do the paid plan to use all the features!
Thank you for your fantastic review! We’re delighted to hear that Hana was able to enhance your experience with our app and that you’re excited about the many features it offers. We're confident that these tools will help you retain your customers effectively. If you have any questions or need further assistance, feel free to reach out. Wishing you lots of success with your orders, and we hope you enjoy all the benefits of the paid plan when the time comes!
Oct. 26, 2024
Absolutely thrilled with the support Audrey and Hana provided for our Loyalty Point page setup! They were incredibly responsive and patient, even when I struggled with adding the blocks. Audrey jumped in right away, added the necessary elements, and was so kind throughout the process. The app itself is fantastic and so easy to use. And as it turned out, I needed some extra help later on (of course!). Audrey and Hana didn’t miss a beat—they were quick, accommodating, and went above and beyond with some custom coding to make sure the widget functioned perfectly on my page. I can't thank them enough for their exceptional support!
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying the Joy App and that you found it easy to customize for your brand. Audrey will be so glad to know that her assistance made such a positive impact on your experience. We appreciate your recommendation and are committed to providing affordable solutions for small businesses like yours. If you ever need anything else, don’t hesitate to reach out!
Oct. 24, 2024
I'm very happy with the Joy App so far, I could customise it to suit my brand which I love. Audrey was so helpful and kind and appreciate her super fast assistance, I don't think I've had any help as fast as this before. I highly recommend the Joy app, and one last thing it is a lot more affordable for small start out businesses like mine than other apps.
Thank you for sharing your experience! We're delighted to hear that you're enjoying the Joy app and that the customization options are helping you bring out your brand’s personality. It’s wonderful to know Audrey’s assistance made such a positive impression; we’ll be sure to pass along your kind words! We’re thrilled to support growing businesses like yours with affordable options, and we’re here anytime you need us. Thank you again for recommending Joy – wishing you continued success! 🎉
Oct. 24, 2024
Thank you for the fantastic 5-star review! If you ever have any questions or need assistance, feel free to reach out. We appreciate your support!
Oct. 23, 2024
We recently started using the Joy loyalty app for our business, and the experience has been fantastic! The app is incredibly user-friendly, making it easy for our customers to engage with our loyalty program, track their rewards, and stay connected with us. Since implementing Joy, we've seen a noticeable increase in customer retention and overall satisfaction. A special shoutout to Hana, who was instrumental in helping us set up the app. She was not only knowledgeable but also extremely patient and responsive throughout the entire process. Hana made sure everything was tailored to meet our needs, and her support has been invaluable. If you’re looking for a reliable loyalty app with exceptional customer service, I highly recommend Joy!
Thank you so much for your wonderful feedback! We're thrilled to hear that Joy has made such a positive impact on your business and that your customers are enjoying the loyalty program. It's fantastic that you've seen increased retention and satisfaction – that's exactly what we strive for! We'll make sure to pass along your kind words to Hana; she’ll be delighted to know she made a difference in setting you up for success. If there's anything more we can do to support your journey with Joy, just let us know. Thanks again for recommending us! 😊
Oct. 23, 2024
Great features. Prompt response, friendly and knowledgeable support. Special thanks to Hana.
Thank you so much for your kind words! We're thrilled to hear that you're enjoying the features and that our support team, especially Hana, could assist you promptly and effectively. We’re here anytime you need further help—thanks for being part of our community!
Oct. 22, 2024
We are launching loyalty for our store and website. I've used their chat feature a handful of times during pre-launch and their support and technical team has always been accessible and very helpful. We ended up having an onboarding call with Nolan, and Jade ended up helping polish us up to be launch ready. Great experience all around!
Thank you so much for sharing your experience! We're delighted to hear that our support and technical teams were able to assist you effectively during your pre-launch. It’s fantastic that Nolan and Jade were able to help ensure you were fully prepared for your loyalty program launch. We're excited to see your loyalty program in action and look forward to continuing to support your success!
Oct. 21, 2024
I had an excellent experience using the app, and the support I received was top-notch. Audrey, in particular, was incredibly helpful and provided quick responses to all my questions. Thanks to her assistance, I was able to integrate the app seamlessly and start using it without any issues. I’m very grateful for her support, and I would definitely recommend this app to others!
Thank you so much for your wonderful feedback! We're thrilled to hear that you had an excellent experience with the app and that Audrey was able to assist you so effectively. It's great to know that the integration process was smooth, and your kind words mean a lot to us. If you ever need further assistance, feel free to reach out. We appreciate your recommendation and look forward to continuing to support your success!
Oct. 21, 2024
functions are great for store, and the their assistance is helpful to set up my loyalty program
Thank you for your kind words! We're thrilled to hear that you're finding the functions useful for your store, and that our team was able to assist you with setting up your loyalty program. If you need further help or have any questions, feel free to reach out anytime!
Oct. 20, 2024
Merci à Hana pour ses conseils !
Merci beaucoup pour votre retour ! Nous sommes ravis que les conseils d'Hana vous aient été utiles. N’hésitez pas à nous contacter si vous avez d'autres questions, nous sommes toujours là pour vous aider !
Oct. 20, 2024
Great service and help from Hana :)
Thank you for your kind words! We're thrilled to hear that Hana provided great service and support. If you ever need further assistance, don't hesitate to reach out—we’re here to help!
Oct. 18, 2024
App is great and has most of the feature but its pricy. Btw thanks hana for customer support
Thank you so much for your feedback! We’re glad to hear you find the app’s features useful, and we truly appreciate your shout-out to Hana for her support. We understand that pricing is an important consideration, and we’ll keep your thoughts in mind as we continue to improve the app and offer value. If there’s anything else we can assist you with, feel free to reach out!
Oct. 16, 2024
Support team and Dev Team are very helpful! Especially Sonny, Jade, Audrey many other members from support team. Thank you! One of the the easiest add-on apps that we have used.
Thank you for your kind words! We're thrilled to hear that our support and development teams, especially Sonny, Jade, and Audrey, were able to assist you effectively. It's wonderful to know that you found our app easy to use. We appreciate your feedback and are always here to help! If you have any further questions or need assistance, feel free to reach out. Thank you for choosing us!