Joy Loyalty Program & Rewards
Flexible Shopify loyalty program & rewards app
Rating
4.9
feedback
1,524
chart
#178
All reviews
Review RSS Feed
Nov. 3, 2025
The team is very responsive and helpful when attempting to set up the program. Hana has been very easy to learn from and shows how to set up the integrations quickly
Store
Lalka Beauty Co.
Using app
13 days
Oct. 31, 2025
A very satisfactory experience. The customer service team member Hana has been helping me solve problems and she is very patient. This is truly an excellent app.
Store
MELIPRON
Using app
43 minutes
Oct. 30, 2025
Loving using this app. it's super easy. Great quick customer service also from Sonny. he made it super easy to understand and fixed my problem so fast. thanks for great service.
Oct. 30, 2025
I've been using the Joy Loyalty Program for my Shopify store, and it's a great way to enhance customer retention. It allows you to create point-based rewards, VIP tiers, and even offer discounts for exclusive drops. Plus, it integrates seamlessly with checkout and subscriptions.
Oct. 27, 2025
Joy fully meets our needs, offering a wide variety of perks while remaining very convenient and easy to set up. Whenever I have a question about the setup, the chat support responds quickly and is highly knowledgeable. Special shoutout to Audrey for the amazing support!
Hi there, Thank you so much for your wonderful review! We're so glad to hear that Joy fully meets your needs and that you find the setup simple and convenient. It’s great to know our support team has been helpful whenever you’ve had questions — and Audrey will be so happy to hear your kind words! Best regards, Joy Team
Oct. 27, 2025
Joy Loyalty is an amazing app for Shopify! It’s easy to use, flexible, and packed with great features to engage customers and boost loyalty. Big thanks to Daniel for his outstanding support — super helpful, quick, and friendly. Thanks to him, setting up was a breeze. Highly recommended!
Oct. 25, 2025
I haven't fully tested the app yet, but it already deserves 5 stars for the support it provides. They helped me with everything, and Hana was really kind and professional. Thanks, I hope I'll be happy with the app too.
Oct. 25, 2025
En general funciona bastante bien, me gustaria que existiesen ofertas de planes de pago anuales. Pero por el resto todo bien, ademas de que Hana me atendio super bien.
Oct. 24, 2025
It's a simple to use and effective app, and support (esp. Audrey) is very helpful.
Oct. 24, 2025
The service of Hana and the rest of the team was just amazing, helped with everything and still helping , great first experience all I can say , easy 5star
Oct. 24, 2025
I'm still testing the app, but I can say that the customer support is truly fantastic. Thanks to Hana for the setup help, thank you so much. I hope I'll be happy with the app too.
Oct. 21, 2025
Le paramétrage de l'application en version gratuite est très laborieuse, j'avoue que je ne suis même pas sure de la garder. Mais heureusement les agents comme Hana m'aide sinon j'aurais déjà abandonner. La traduction est mauvaise donc difficile quand on est pas bilingue.
Update 2/11: Suite à vos retours, nous avons revu et mis à jour les traductions françaises dans l’application afin que le widget affiche désormais un français cohérent sur l’ensemble des textes visibles par vos clients. Si vous le souhaitez, notre équipe peut passer en revue votre configuration actuelle avec vous pour rendre la mise en route plus fluide. Contactez-nous et nous serons ravis de vous aider à finaliser votre programme de fidélité. ------------------------------------------------- Bonjour, Je suis Liz, Customer Success Leader de l’équipe d’assistance Joy. Merci beaucoup d’avoir partagé vos commentaires. Je comprends que la configuration de l’application puisse sembler un peu difficile au début, surtout lorsque vous venez de commencer. Notre équipe est toujours là pour vous accompagner afin de créer un programme de fidélité complet et fluide. Concernant le problème de traduction dans l’application, nous en avons bien pris note et notre équipe de développement travaille déjà sur des améliorations. Je ne manquerai pas de vous tenir informé(e) une fois que ce sera corrigé. J’ai vérifié votre configuration et j’ai remarqué que vous avez déjà défini vos règles de gains et d’échange — c’est super ! Puis-je vous demander quand vous prévoyez de lancer votre programme ? N’hésitez pas à me dire si vous avez besoin d’aide supplémentaire avant cela. Cordialement, L’équipe d’assistance Joy
Oct. 20, 2025
Our team does not have professional technical personnel, and we are grateful to the technical support staff Hana for her help in making the program run normally.
Oct. 20, 2025
I was having issues getting the look and feel of the app to match my store. I contacted support via chat and was assisted by Hana. I explained what I wanted it to look like. I stepped away for a meeting and when I returned Hana had the app streamlined and matched exactly what I was looking for
Oct. 19, 2025
The support is extra ordinary. Jasmine was very engaged in helping wherever she could. Very happy with the support and the app.
Oct. 19, 2025
Sizleri çok seviyorum bu uygulama çok iyi fiyatlar türkiye'ye göre biraz pahalı kalıyor. ama uygulama kusursuz.
Oct. 18, 2025
We started to use JOY Program and it's encouraging more customers to purchase. The points system is encouraging, customers can later redeem their points for discounts. If you get the higher plan, customers can even trade their points for free products, which gives your store a nice "gift shop" section. Hana was so nice in helping us get verified. Amazing support!