All reviews

Rating Breakdown

  • 5
    95% (1,646 ratings)
  • 4
    3% (57 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (14 ratings)
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5 / 5 Share

Sept. 12, 2024

William did a great job fixing an error that was giving me trouble. Their customer support is very quick. Moving from a different reward app was easy.

Using app

2 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your positive feedback! We're glad to hear that William was able to resolve the error and that you found our customer support to be quick and efficient. It’s great to know that the transition from your previous rewards app was smooth. If you need any more assistance or have further questions, we're here to help!

5 / 5 Share

Sept. 12, 2024

It's a great app with a fantastic customer service. Tiana was a wonderful help. I recommend.

Using app

10 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your wonderful review! We’re thrilled to hear that you think our app is great and that Tiana was able to provide fantastic assistance. We truly appreciate your recommendation. If you need any further help, please don’t hesitate to reach out.

5 / 5 Share

Sept. 11, 2024

Audrey has been amazing with her customer service. We have been using this app for over a year and have no issues.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind review! We're delighted to hear that Audrey provided amazing customer service and that you've been enjoying the app for over a year with no issues. Your continued support means a lot to us. If you ever need anything, we’re always here to help!

5 / 5 Share

Sept. 11, 2024

Great and fast support from Lydia. Had a question about some customization and she helped me instantly.

Using app

5 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your kind words! We're thrilled to hear that Lydia was able to assist you quickly with your customization. If you have any more questions or need further help, don't hesitate to reach out! 😊

5 / 5 Share

Sept. 11, 2024

Thank you for change my points! Thank you Lydia and Raymond

Using app

29 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your feedback! We're glad to hear that Lydia and Raymond were able to assist you with your points change. 😊 If you need any further help, feel free to reach out!

5 / 5 Share

Sept. 11, 2024

Love the app! It's easy to set up and use. The customer service team is fast, responsive, and reliable. Thank you CS Lydia, for her incredible help in resolving the issues on my website. Highly recommend it for anyone looking for a smooth experience!

Store

Naturh

Using app

5 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for your kind words! 🌟 We're thrilled to hear that you found the app easy to set up and use. It's wonderful to know that our customer service team, especially Lydia, was able to assist you and resolve the issues on your website. We truly appreciate your recommendation and look forward to supporting you further! 😊

5 / 5 Share

Sept. 10, 2024

Thank You "Hana" For Your Valuable Support. It Was Really Easy To Set Up Things. Thanks A Lot.

Using app

About 5 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your wonderful feedback! We’re thrilled to hear that Hana made the setup process easy for you. If you have any more questions or need further assistance, feel free to reach out. We’re always here to help!

5 / 5 Share

Sept. 10, 2024

Customer service agent Hana was very helpful when setting up my account

Using app

15 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for your kind words! 😊 We're glad to hear that Hana was able to help you with setting up your account. Our team is always happy to assist, and we're here for you anytime you need further support!

5 / 5 Share

Sept. 10, 2024

Audrey from Avada helped me today with my questions. She was super helpful and speedy. I had a problem with publishing the app on my new theme, and she fixed it for me in a blink of an eye.

Store

UniKeys

Using app

11 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your wonderful review! 😊 We're thrilled to hear that Audrey was able to assist you quickly and effectively with your theme issue. Our team is always here to provide speedy and helpful support whenever you need it! If you have any more questions or need further assistance, don’t hesitate to reach out.

5 / 5 Share

Sept. 9, 2024

Hana给予了我很多的帮助,而且特别有耐心哦

Store

DUOTTS

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

感谢您的五星好评!😊 我们很高兴听到Hana给您带来了如此棒的帮助,并且她的耐心得到了您的认可。我们的团队始终致力于为您提供最好的服务,随时为您解答问题! 如有任何需要,欢迎随时联系。谢谢您对我们的支持!

5 / 5 Share

Sept. 8, 2024

Truly complete application and effective and fast assistance service. Thank you Tiana, Emily and Raymond!

Store

ellee

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

hank you so much for your fantastic 5-star review! We're thrilled to hear that you found the application helpful and that our assistance was fast and effective. It was truly a team effort, and Tiana, Emily, and Raymond are all grateful for your kind words! We're here to support you anytime, and we look forward to continuing to help you succeed with our app.

5 / 5 Share

Sept. 7, 2024

It's great, provides many options, thanks to Hana for helping me setup easily.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the positive feedback! We're glad you're finding the app useful and that Hana was able to assist you with the setup. If you need any further help or have more questions, feel free to reach out. We're always here to support you!

5 / 5 Share

Sept. 7, 2024

A big thank you to Jasmine and William from the Joy Loyalty Program! Right from the start, I was impressed by their professionalism. They were attentive, patiently understood my requests, and, most importantly, helped me accomplish everything I needed.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're thrilled to hear that Jasmine and William provided the professionalism and support you needed. It's always our goal to ensure your experience is seamless and that you get the most out of the Joy Loyalty Program. If you need any further assistance, don’t hesitate to reach out. We're here to help!

5 / 5 Share

Sept. 6, 2024

I spoke to lydia i was struggling to implement some features on the app. She was very patient and helped me with implementing what i required. I am very happy.

Using app

6 months

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for sharing your experience! We're delighted to hear that Lydia was able to assist you with implementing the features you needed. It's great to know that her patience and support made a positive impact, and we're glad you're happy with the outcome. If you need any further help or have more questions, don't hesitate to reach out. We're always here to assist!

5 / 5 Share

Sept. 6, 2024

Truly professional and friendly support. I was lucky enough to be assisted by Audrey, who was truly professional.

Using app

3 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for sharing your feedback! We're thrilled to hear that you had such a positive experience with Audrey. Her professionalism and friendly support truly make a difference, and we're glad she was able to assist you. If you need any further help, feel free to reach out at any time. We're here to support you!

5 / 5 Share

Sept. 6, 2024

Kevin's service is great, solved my problem, this plugin is very easy to use

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your feedback! We're delighted to hear that Kevin provided great service and was able to solve your problem. It's also fantastic that you find the plugin easy to use! If you have any other questions or need assistance, don't hesitate to reach out. We're here to help! Best regards,

5 / 5 Share

Sept. 5, 2024

Fantastic apps, in just a few minutes from installation and already live online, customer support always available and sweet with customers, the operator Tracy is a guarantee, she was able to listen and fulfill my requests in a few minutes A thousand thanks Armando

Using app

About 1 month

Total reviews

12

Average rating

5.0

Developer Reply

Thank you so much, Armando, for your wonderful feedback! We're thrilled to hear that you're enjoying our apps and that they were up and running in just a few minutes. It’s fantastic to know that Tracy provided you with excellent support and was able to address your requests quickly. If you need further assistance or have any questions, feel free to reach out anytime. We truly appreciate your kind words!

5 / 5 Share

Sept. 5, 2024

Using app

3 days

Total reviews

3

Average rating

4.7

Developer Reply

Thank you so much for your rating! We’re thrilled to hear that you had such a positive experience with our support team, especially with Lydia. It’s great to know that she was able to guide you through the setup process effectively. If you need any further assistance or have any more questions, please don’t hesitate to reach out. We’re always here to help!

5 / 5 Share

Sept. 5, 2024

Having previously used another loyalty program a year or so ago - until it priced itself out of our reach - I knew exactly what we wanted, and when it came down to features for the cost, 'Joy' was a clear winner for us. There are plenty of options to tailor a rewards program to your liking and to get the design just right for your site. There's an easy-to-follow step-by-step process and plenty of documentation to help you set it up. But, if you prefer to have it done for you, support will happily do that. I preferred to try to do it alone, but there was just one element I couldn't get to work on, and finally I had to contact support. Kevin was brilliant, he completely understood what I was trying to do and came up with a fix in next to no time. In conclusion, I couldn't be happier with this app and the support I received.

Using app

2 days

Total reviews

24

Average rating

4.1

Developer Reply

Thank you so much for your thoughtful review! We're thrilled to hear that Joy has been the right fit for your loyalty program needs, especially after your experience with other apps. It’s great to know you found the customization options and setup process user-friendly. We're also glad Kevin could assist you with the final piece, ensuring everything worked perfectly for your store. If you ever need any further assistance or have more ideas to enhance your loyalty program, don't hesitate to reach out. We're always here to help!

4 / 5 Share

Sept. 4, 2024

The app is simple to use and good for our strictly POS usage. It is not perfect as it seems more geared towards shopify stores that also use a website. Our business is strictly 'brick and mortar' so there are a lot of features we do not use. However the support is fantastic. We have worked with Lydia on a few different issues and she is always very helpful and patient!

Using app

6 months

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your feedback! We're glad to hear that you're finding the app simple to use and that it's working well for your POS setup, even though some features may not be as relevant for a brick-and-mortar business. Your point about the app being more tailored for Shopify stores with websites is valuable, and we'll continue to improve based on feedback like yours. We're especially happy to hear that Lydia has been so helpful and patient in resolving your issues. If there's anything else you'd like assistance with or any features you'd like to see more tailored to your business, feel free to reach out anytime!