Joy Loyalty Program & Rewards
Flexible Shopify loyalty program & rewards app
Rating
4.9
feedback
1,524
chart
#178
All reviews
Review RSS Feed
Nov. 17, 2025
I love the app, and Hana has made my experience even better. Truly excellent service!
Nov. 24, 2025
Original Review Nov 16th: (updated below) I spent $1000 USD on a joke. the customer service is nice enough and tries, but what kind of system can't even calculate the number of members in a membership tier correctly and the search bar for the customer list page doesn't even work. Seriously, I don't even know what to say. I'm willing to change my review if things get fixed but i'm honestly just so frutrasted right now by the amount of time I've wasted on getting basic things done here. Nov 24 - Update: After 2 weeks of back and forth with the team, the majority of issues have been fixed. I did hope for an easier onboarding process though, it might have saved everyone a bit of grief, but I 100% want to acknowledge to how responsive the team was and did try to be helpful, and for that we are definitely appreciate of. We just launched the programme last week so we'll see how things go.
Update 2/12/25: Thank you very much for sharing an update and for acknowledging the work our team has been doing over the past two weeks. We're glad to hear that the majority of the issues have now been resolved and that your programme has successfully launched. Our team will continue to keep a close eye on your setup to ensure everything runs steadily. If anything comes up or if you need further adjustments along the way, please feel free to reach out. We're always here to support you. ______________________________________________ Hi SHEER Team, Thank you for taking the time to share this feedback. We're very sorry for the frustration you experienced and we understand how disappointing it is when the core features you rely on do not work as expected. Our team has reviewed your case in detail and several issues have now been resolved, including the customer search function and the incorrect VIP member count caused by past orders not being synced. We have also provided a full launch checklist to ensure your loyalty program runs smoothly moving forward via your email. We truly appreciate your patience while working with us on these fixes. If there is anything else that does not match your expectations or if you would like help optimizing your program settings, our team is always ready to assist. Thank you again for giving us the opportunity to improve. Best regards, Joy Loyalty Team
Nov. 14, 2025
Joy is an excellent app that allows you to build customer loyalty through various programs, very easy to use and user-friendly. Furthermore, the customer service provided by Audrey was wonderful and prompt, she was able to fulfill all my requests with precision in a very short time! Plus: I wrote to her a few weeks ago and she still remembered my needs, fantastic!
Nov. 11, 2025
Joy works well and has great customer service. I recommend them if you're looking for a loyalty program.
Nov. 11, 2025
Hana is great and helped me set up a lot of things with the app. For example, css text in the background for widget spacing, merging contacts from Yotpo, etc. The app took 5 hours to fully set up well. So far no glitches. I sent a text to some customers today and asked them to check out the program and not one customer complained about their experience (I sent the text to 500 people) and several people used their points to place purchases today so that app is already generating income. It's nice to have an app that's easy to use, fast support, and works without glitching. We will see how it pans out over the next few months but as of 2 days in, it's working as intended, much better than Yotpo (sorry Yotpo).
Nov. 9, 2025
They claim you can migrate customers. However, per Mirra in customer service all my customers have to purchase - again, than they will be given the opportunity to sign up at that point. So There is no incentive for current customers to perform the tasks needed to gain points if they have to sign up & do not get credit for past purchases. Very different than having a migration option where the customer will have points assigned based off their past purchases and be alerted, that they have these "free" points and they can earn more to get to enjoy benefits.
Hi there, Thank you so much for reaching out and sharing your feedback about your experience with the Joy Loyalty Program — we truly appreciate you taking the time to let us know. It seems that Mirra’s earlier explanation was not accurate and may have caused some confusion — we sincerely apologize for that. To clarify, once migration is completed, customers are already members, and they can earn and redeem points right away. In addition, Joy provides a Sync Past Orders feature that allows you to reward points for previous purchases automatically. We also noticed that you’ve recently uninstalled the app. Our team would love the chance to support you again and show you how Joy can fully meet your needs. We sincerely hope you’ll consider giving Joy another try. Your feedback is extremely valuable to us, and we’d truly appreciate the opportunity to make things right and help you see how Joy can bring more value to your customers and business. Best regards, Joy Support Team
Nov. 6, 2025
Nov. 5, 2025
Nov. 5, 2025
Support has been good so far. My latest support rep, Audrey, was very helpful, knowledgeable, polite and quickly available. I have found this to be true for each of my inquiries.
Nov. 4, 2025
The best service I have experienced. Hana and Andrew helped me a lot.
Store
Florasis
Using app
15 days
Nov. 4, 2025
App molto carina e di facile utilizzo. Creare una raccolta punti aiuta a fidelizzare il cliente ed a stimolare a tornare ad acquistare. Il servizio clienti è molto gentile e risponde in tempi velocissimi, inoltre da ottimi consigli per migliorare l'interfaccia e rendere il tutto più piacevole.
Store
Il Tulipano a Vento
Using app
5 months
Nov. 4, 2025
Great app! Super helpful and responsive support — Hana was very patient and helpful, and walked me through all my setups with clear instructions. Recommend!
Store
Opal & Joy
Using app
11 months