Joy Loyalty Program & Rewards
Flexible Shopify loyalty program & rewards app
Rating
4.9
feedback
1,526
chart
#152
All reviews
Review RSS Feed
April 12, 2025
So far the app has been great! I just had a big issue with my theme and getting everything set up and Hana was able to quickly fix it. Excited to implement this into my store!
June 2, 2025
We have had this app for several months now and I cannot express how outstanding their support team is! Any issues with the app have simply been learning curve related (so far have not experienced in flaws with the program). The team is prompt and thorough! We chose this app due to the reports about good customer service, and they have not let us down!
Hi Happiness Handmade, LLC, Thank you so much for this outstanding review! We're absolutely delighted that our support team has been so exceptional and that you chose Joy specifically based on reports about our good customer service - knowing we haven't let you down is incredibly meaningful to us. It's wonderful that any issues have simply been learning curve related rather than program flaws, and our team will be thrilled to hear your praise for being prompt and thorough with their assistance. Your trust in our loyalty program platform over these months truly encourages our entire team! Warm regards, The Joy Loyalty Team
April 10, 2025
Audrey and Charles were both super helpful! I appreciated the prompt responses!
April 9, 2025
Having investigated all the leading options for reward programme apps, Joy came out on top for us in terms of features & integrations as well as price point. We found a couple of small bugs during set up and Alyssa & Sonny from support handled these perfectly, customer support is fantastic! I can definitely recommend the Joy app to anyone looking for a rewards programme on Shopify – it was the right decision for us going with these guys.
Hi Liquorice Heaven, Thank you so much for this excellent review! It's fantastic to hear that after investigating all the leading reward program options, Joy stood out for you in terms of features, integrations, and price point. We're glad that Alyssa and Sonny were able to handle those setup bugs perfectly - their dedication to providing fantastic customer support really shines through. Your recommendation means everything to us, and we're confident that choosing Joy was indeed the right decision for your business! Warm regards, The Joy Loyalty Team
April 8, 2025
Customer Service is 1st Rate, very responsive and super helpful. Have worked with several members of the team including Hana (who was amazing). All questions were answered quickly.
April 7, 2025
The Joy Loyalty support team was incredibly responsive and helpful. They quickly resolved all technical issues and made custom adjustments based on my specific requests. I really appreciated how they took the time to understand my business needs and provided tailored solutions. Highly recommended for both their platform and outstanding support!
Hi goro's | DELTAone International, Thank you so much for this amazing review! We're delighted that our support team was able to quickly resolve your technical issues and provide those custom adjustments tailored to your specific requests. It's fantastic to hear that we took the time to truly understand your business needs - providing personalized solutions is exactly what we strive for with every merchant. Your recommendation means the world to us! Warm regards, The Joy Loyalty Team
April 5, 2025
Most helpful team on shopify!! Definitely recommend special thanks to, Jasmine and Raymond, our technical supporters
April 4, 2025
Jade was very helpful and was able to solve the issue I was having with my app.
April 2, 2025
I have only recently started using the app in my business and received prompt and helpful advise when I needed further clarification on how to ensure it is set up correctly for use by us and also our customers. Jade was incredibly knowledgeable and answered all of my questions.
Hi Hope & Me, Thank you so much for this wonderful review! It's fantastic that you received such prompt and helpful advice to ensure Joy is set up correctly for both your business and your customers. Jade will be absolutely delighted to hear your recognition for her incredible knowledge and thoroughness in answering all your questions - providing that level of clarity and support is exactly what we aim for with every merchant. Warm regards, The Joy Loyalty Team
April 2, 2025
I had the chance to speak with different members of the customer service team, including Alyssa, who provided great support during the migration and setup of the entire system to ensure continuity of service for our customers! I highly recommend this app for its features and outstanding customer support.
Hi Clinique CD Médico-Esthétique, Thank you so much for this excellent review! It's wonderful that you've had positive experiences with multiple members of our customer service team, and Alyssa will be thrilled to hear your recognition for her great support during your migration and setup. Ensuring continuity of service for your customers during that transition is so important, and we're honored that we could make that process smooth for you. Your recommendation for both our features and customer support truly means everything to us! Warm regards, The Joy Loyalty Team
April 1, 2025
I really like this plugin; it's practical and easy to configure. Additionally, Hana's service is excellent, making it highly recommended.
April 1, 2025
This loyalty program app is truly outstanding! It’s incredibly easy to use, with a sleek and well-designed interface that makes setting up and managing rewards effortless. The features are comprehensive and highly customizable, allowing us to create a loyalty program that perfectly fits our brand and customers' needs. From points-based rewards to referral programs, everything works seamlessly, helping us boost customer engagement and retention. One of the best aspects of this app is the top-notch customer support. The response time is impressively fast, and the support team is always ready to assist with any questions or issues. A huge shoutout to Prakash, Elle, and Alyssa, who have been extremely helpful and professional in resolving our inquiries quickly and efficiently. Their dedication and expertise truly enhance the overall experience of using this app. If you're looking for a reliable and feature-rich loyalty program solution for your Shopify store, I highly recommend this app. It not only improves customer retention but also provides exceptional support to ensure everything runs smoothly. Definitely a must-have for any business looking to build strong customer relationships!
Hi HapeToys, Thank you so much for this incredible and detailed review! It's amazing that you've had such an outstanding experience with Joy - from our sleek interface to the comprehensive and customizable features that perfectly fit your brand. We're delighted that everything from points-based rewards to referral programs is working seamlessly to boost your customer engagement and retention. Prakash, Elle, and Alyssa will be absolutely thrilled to receive your special recognition for their helpful and professional support with such impressively fast response times. Your recommendation as a must-have solution for building strong customer relationships truly means the world to us! Warm regards, The Joy Loyalty Team
March 31, 2025
L'application fonctionne très bien et gère tout automatiquement. Pour accéder à toutes les options en français, il est nécessaire de souscrire au premier abonnement. Par ailleurs, le service client est excellent. J'ai eu l'occasion de travailler avec Hana et je n'ai que du positif à dire !
March 31, 2025
Still setting up the App but so far it's lived up to expectations from the functionality in the Free option. Customer support has been fantastic with assisting getting everything set up so far with Hana being very helpful.