Joy Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Loyalty Program & Referrals
Rating
4.9
feedback
1,812
chart
#548
All reviews
Rating Breakdown
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May 7, 2024
Wow! I can't stop raving about the Joy: Loyalty Program Shopify app! It's been a game-changer for our business. Not only does it work seamlessly, but it's also incredibly user-friendly. I have to give a huge shoutout to Tiana and Anivia from the Joy tech team. Their support has been invaluable in helping us set up and optimize our loyalty program. Whenever we've had questions or needed assistance, they've been there with prompt and friendly support, guiding us every step of the way. Their expertise and dedication have truly made a difference for our business, and we couldn't be more grateful.
May 7, 2024
Awesome customer service from Tiana who answered my questions in no time. Great app!
April 29, 2024
Esther was very knowledgeable and quick to help. I'm very satisfied with the support I got from her. Thanks a lot
April 26, 2024
The developer makes it seem like they plan to add new features, but they rarely add anything real. We have been using this for almost 2 years, and they have had the "Coming Soon" flag on a "Points Expiration" notification that whole time. The ability of this app is minimal in the function of a rewards program and will keep your ideas just as small. For instance, even though they have a referral program, you cannot offer points for it only straight discounts. If all you want is points when they buy, and the ability to offer discounts against those points, this handles that. Give out some points on a persons birthday too woohoo.
April 23, 2024
This team always surprised me. every time you need their help, they always show up and help you more than you expected! I came across Tiana, it was one of my best experiences ever. keep doing a great job.
April 22, 2024
I had a problem using the app, so I asked for help, and Lydia handled it very kindly Thanks to you, I was able to handle things quickly It'll be awkward to use for the first time, but Lydia will help you with the difficult ones, so don't worry
April 21, 2024
Really nice app that allows you to run a pleasant reward scheme. I spoke with Hana via web chat and she was extremely helpful! Would recommend.
April 20, 2024
The app is doing okay so far, I am using the free plan right now. The Customer Service team members (Tiana, Toby, Esther) are very helpful and have provided immediate support when needed. It's a bit disappointing that the point balance function cannot work with the Shopify New account type and hopefully this can be resolved in the future. Also, when customer redeemed their coupon, under the Reward list, it only shows the code and the reward description (e.g. Discount £1 for every 100 points) but not the actual amount of the coupon, I think it would be more helpful for the customer to see the value of their coupons if they have redeemed more than one.
April 18, 2024
hanna support me very well , she bring me everuthing i need to undertand this app and keep going !! congrats!!!
April 17, 2024
I chatted with Prakash through the chat help feature. He was able to help me find a solution to my problem quickly and efficiently. I appreciate the helpful support!
April 17, 2024
Hana was super helpful in assisting me to edit some storefront icons! Great service. Thank you.
April 16, 2024
Superb customer service. When I faced trouble generating the landing page, I got support from the customer team. Hana helped me with her prompt action and solved the problem in real time.
April 15, 2024
This app is great, and I'm loving it so far! When it comes to Hana's support, I must give the highest praise. Her assistance in this app has been outstanding! There are lots of options to consider when setting up a program like this, and I really appreciate the guidance and help I've received from her through the chat feature. Most recently, Hana has helped me and was able to answer each question promptly. She provided screenshots to help me navigate to the right screens for setting up the options I wanted. Her professionalism and patience made the whole experience incredibly smooth. Thank you, Hana!
April 15, 2024
Very good and fast support service, Hana helped me move the widget to the desired position of the widget