Joy Loyalty Program & Rewards

Hi Hope & Me, Thank you so much for this wonderful review! It's fantastic that you received such prompt and helpful advice to ensure Joy is set up correctly for both your business and your customers. Jade will be absolutely delighted to hear your recognition for her incredible knowledge and thoroughness in answering all your questions - providing that level of clarity and support is exactly what we aim for with every merchant. Warm regards, The Joy Loyalty Team

Hi Clinique CD Médico-Esthétique, Thank you so much for this excellent review! It's wonderful that you've had positive experiences with multiple members of our customer service team, and Alyssa will be thrilled to hear your recognition for her great support during your migration and setup. Ensuring continuity of service for your customers during that transition is so important, and we're honored that we could make that process smooth for you. Your recommendation for both our features and customer support truly means everything to us! Warm regards, The Joy Loyalty Team

Update 15/4: Thank you for your response, and we’re glad to hear that the monthly order limit on the Free plan is now clear. We truly appreciate your understanding and patience as we clarified the details. Your feedback has been invaluable in helping us ensure better communication moving forward. Should you have any other questions or need further support in optimizing your loyalty program, please don’t hesitate to reach out. We’re always here to help and would be happy to assist you with anything you need. Thank you again for your time and for being a part of the Joy Loyalty community. __________________ Dear Blue Aster LLC Store's Owner. Thank you for taking the time to share your feedback. We sincerely apologize for the confusion regarding the Free plan’s order limit. To clarify, the Free plan includes 150 orders per month exactly as our information stated on the pricing structure, not lifetime. We understand that our previous explanation may have caused misunderstanding, and we deeply regret any frustration or inconvenience this has caused you. We always strive to provide clear and accurate information, and we appreciate you bringing this to our attention. Your feedback is invaluable in helping us improve both our communication and the overall experience for all merchants. We understand how frustrating it must be to reconsider your loyalty program due to this issue, and we would love the opportunity to assist you in any way possible. If you’re open to it, please feel free to reach out to our support team—we’d be happy to work with you to find a solution that best fits your needs. Again, we apologize for any miscommunication and truly appreciate your time and feedback. We value all our merchants and will continue working to improve both our app and our support. Best regards, Joy Support Team

Hi HapeToys, Thank you so much for this incredible and detailed review! It's amazing that you've had such an outstanding experience with Joy - from our sleek interface to the comprehensive and customizable features that perfectly fit your brand. We're delighted that everything from points-based rewards to referral programs is working seamlessly to boost your customer engagement and retention. Prakash, Elle, and Alyssa will be absolutely thrilled to receive your special recognition for their helpful and professional support with such impressively fast response times. Your recommendation as a must-have solution for building strong customer relationships truly means the world to us! Warm regards, The Joy Loyalty Team

Hi Tips of Elegance, Thank you for your wonderful review! I'm thrilled to hear Prakash was able to guide you through those theme editor solutions rather than app adjustments. I'll make sure he knows how much you appreciated his patience with all your follow-up questions - that's exactly the kind of support we aim to provide! We're excited to be partnering with you on your loyalty journey, especially in these early days with the app. Warm regards, The Joy Loyalty Team

Hi PRHOMZ, Thank you for your wonderful feedback! We're thrilled to hear our support team has been helpful during your recent installation. I'll make sure both Audrey and Raymond know how much you appreciated their tireless work to get everything fixed properly. We're committed to providing this level of support throughout your loyalty journey, and we're excited to be partnering with your business! Warm regards, The Joy Loyalty Team

Hi Island Elixir Tea Company, Thank you for your kind review! We're delighted to hear you're finding the setup instructions helpful and our support excellent as you get started with Joy. Setting up a loyalty program should be a smooth experience, and we're glad we're delivering on that promise. We're excited to support your tea company's loyalty journey in Canada! Warm regards, The Joy Loyalty Team