Joy Loyalty Program Rewards
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assistenza online in chat HANA, molto disponibile e gentile, grazie mille!
Great app. Support is also very helpful and very fast. Especially Hana, Sonny and Alyssa are great! So far, an awesome app that I would recommend to everyone who needs a loyalty program.
This is an amazing app with a first-rate support team. Hana who helped me with customisations was amazing.
this is a must have app if you want to make offers to your customers with no limit. customer support is amazing. I want to thank Jasmine for her amazing work
joy always resolves my issues quickly and without stress. thanks to mark and jasmine for their help today!
Excellent customer service. Audrey handled my concern very well. Thanks!
We run a fashion retail business and recently started using Joy Loyalty to manage our membership rewards and points. The setup process is very straightforward with step-by-step guidance, which makes it easy to get started. Special thanks to Sonny for the great support — the customer service team is always available, very responsive, and helpful. Overall, a really good experience, and I’d recommend this app to other merchants looking to build a loyalty program!
Sonny was professional and effecient in assisting with the setup of the app. Can highly recommend.
I received excellent service from Audrey. She demonstrated professionalism, efficiency, and attentiveness, even while managing a busy workload. She addressed all of my questions thoroughly and provided valuable assistance where needed.
Everything was perfect with Hana She is very pleasant and fixed all my issues. Thanks for her and I will use this app forever with this good supporter.
The Joy: Loyalty Program & Rewards app is just what we needed at The Dock Drop! This gives us the ability to customize our rewards program, and we were able to build it out just as we had designed. The support that we received during setup was amazing and we look forward to a long and successful partnership as we continue to offer our exciting rewards program! We recommend this app to any business that is trying to implement a customer rewards program!
The app is easy to use and the helpdesk service is very responsive. I interacted with Hana, who was able to answer my questions quickly.
Entre todos os sistemas de fidelidade que já testei, nenhum se compara ao Joy, sobretudo quanto ao time que presta suporte. Que está sempre disposta em ajudar e lhe auxiliar no mínimos detalhes. Eu não teria outra ferramenta a indicar se não o Joy, muito robusta e funcional, faz o cliente realmente querer fazer parte do programa de fidelidade. Mais do que super indico.
The Joy app makes managing our loyalty program simple and effective. Special thanks to Hana for her great support—she was patient and very helpful. Highly recommended!
Asked the chat how to do something, he said i needed to buy the pro plan to do it, so i purchase the pro plan then the next person that joined the chat said i can't do it and i need to pay 10x more! NO NO NO! lost a customer.
UPDATED on 6 Nov 2025 Hi, this is Thomas, co-founder of Joy Loyalty. I wanted to reach out personally to share an update and a sincere apology. We’ve recently improved how VIP tiers can grant exclusive access to specific collections or products. Earlier, our team gave you incorrect guidance — that was our mistake, and I take full responsibility. Since then, we’ve retrained our staff and built a solution that better fits your use case. Please watch my short message here: https://go.screenpal.com/watch/cTX127nFxBu This message isn’t about selling or promoting anything. It’s simply about doing what’s right. Our brand stands for integrity, transparency, and continuous improvement, and I wanted to be upfront with you about that. If we can continue working together after this, it would mean a lot. If not, I completely understand — but I hope you’ll see that we’ve acted with sincerity. Best regards, Thomas Nguyen Co-founder, Joy Loyalty ---- Previous response ---- Hi Forbidden13 Team, We are truly sorry for the confusion you experienced. There was a miscommunication from our support team regarding the plan requirements, and we sincerely apologize for the frustration this caused. Your feedback is very important to us, and we are already reviewing this case internally to prevent it from happening again. We truly value your trust and hope you might reconsider, giving us a second chance to support you properly. If you are open to it, please reach out via the in-app chat so we can carefully review your case and ensure you get the right setup without confusion. Thank you again for bringing this to our attention. Best regards, Joy Support Team
It's been a very good experience so far! Great Support team
Great app for our vape company and offers our customers a lot of perks, and repeat business does everything we need. The Support is amazing. Just used the support for the first time, and Hana was great, got everything sorted quickly.
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