Joy Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Loyalty Program & Referrals
Rating
4.9
feedback
1,813
chart
#548
All reviews
Rating Breakdown
Review RSS Feed
April 3, 2024
Disappointing. The CS was very helpful at the very beginning. However, due to their unknown technical problem, over 6000 customers accounts were duplicated. New accounts were generated automatically every 2 second and their team was unable to make it stop. After 17 days, the problem is remained unsolved. We've been waiting for their replies day by day and they won't contact you unless you contact them. And when they said the duplicated accounts were deleted, actually that's not true as over 6000 duplicated accounts were still there. Their CS didn't even check before they write to their clients. Truly not recommended. If I haven't launched the programme earlier, I would surely delete the app.
March 15, 2024
We are newbies trying to set up a Loyalty program for our Shopify store. Liz was able to help me understand how customers redeem point on line and through the POS system. Her videos were great! Thanks Liz
March 15, 2024
Tiana and Anivia helped us quickly and solved the problem!! Thank you so much!!
March 15, 2024
My store needed a loyalty app with a rewards system that was easy to use.Joy met my needs. I had some problems with the operation, I contacted their customer service to find out how to set it up and Lydia helped me a lot with my doubts and questions, thank you very much.
March 14, 2024
TS was very quick to respond to setup problems and Audrey was very patient to help solve them.
March 13, 2024
5 stars for Emily! Always appreciate the quick and useful response. she helps me a lot!
March 13, 2024
I needed support to fix something, a piece of code that needed to be added, Emily was my point of contact and handled it great, thanks again for this
March 12, 2024
Easy to setup, works great and integrates perfectly with our store. Thanks to Audrey and Maison from JOY for helping solve a small issue that we could not!
March 10, 2024
I have been looking for a review application for some time and a lot of them charge outrageous prices. However, this application has a great free plan to get you started and as you scale up it won't cost you an arm and a leg either! The app is completely customisable and easy to use with a great user-friendly backend for you to navigate through, useful help guides and for when you get stuck reach out to their fabulous support team who are always happy to help you! I love it and my customers love that I can offer them loyalty points for shopping with me over my competitors.
March 9, 2024
it was so nice talking with Emily one of the group members of this astonishing project and assistant team, i really enjoyed more creating content to my audience and with them i have greater hope on the long run, now i have a clearer vision and greater motives to expand further, The customer service is just excellent , just worth the try.
March 7, 2024
ótimo aplicativo! mesmo a versão gratuita tem todas as funcionalidades que precisa para funcionar perfeitamente. o visual é intuitivo e muito bonito, e o atendimento é rápido e muito preciso. recomendo!
March 7, 2024
Hana was very quick with her answers and very knowledgable about The Joy platform. Usually I wait a long time on these app chats but my issue was solved in less than 10 minutes!!! Thanks Hana Great Job!!!!!!
March 7, 2024
I absolutely love Joy! It's an amazing platform that offers everything I need for referral programs, points, and more. The customer assistance is top-notch - always friendly, helpful, and quick to resolve any issues. I couldn't be happier with the service they provide. 5 stars all the way!
March 5, 2024
So far, loving the app! There are lots of options to consider when setting up a program like this and I appreciate the guidance and help I've received from the chat feature. Most recently, Hana, has helped me and was able to answer each question promptly. Hana provided screenshots to help me navigate to the right screens for setting up the options I wanted.
Using app
6 months
Total reviews
3
Average rating
5.0
March 5, 2024
I've been using this for about 2 years. Great app for a loyalty rewards program. Hana and Tracy were very helpful when I needed some support. thank you!
March 4, 2024
my experience with Prakash on chat was good. I received the answer to my questions.