All reviews

Rating Breakdown

  • 5
    95% (1,649 ratings)
  • 4
    3% (57 ratings)
  • 3
    0% (8 ratings)
  • 2
    0% (3 ratings)
  • 1
    1% (14 ratings)
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5 / 5 Share

Oct. 3, 2023

I have just installed the App. The customer service team (Emily) was helpful in getting the widget set up.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 3, 2023

Shopify apps are challenging for me, but Esther guided me through! She was very patient with my questions and provided one step ahead customer service. Thank you!

Store

LUCANA

Using app

7 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 3, 2023

Es sencillo de configurar, además te dan apoyo inmediato. Gracias a Esther que resolvió mis dudas rapidamente.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 3, 2023

I want to say Joy is a joy to use and is very helpful. I want to say a big thank you to Hana for your amazing help, you were a joy and pleasure to work with!

Using app

26 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 3, 2023

I had a great experience with avada’s customer service. I contacted them through their website and got a reply from abby within seconds. She was very friendly, professional, and helpful. She answered all my questions and resolved my issue quickly and efficiently. She even help me reach the tech team to do my free plan problem. I was very impressed by her efficiency. She made me feel valued and satisfied as a customer. I would highly recommend avada and abby as the CS to anyone who needs a shopify app service online. Thank you, abby, for your excellent service! Perfectly done!

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 24, 2024

Great support from Liz. Quickly resolved my issue.

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 28, 2023

I had a whole series of questions today to optimize our user's journey and experience. Wendy handled each one quickly and efficiently! Fantastic service with this app's crew, always.

Using app

About 2 months

Total reviews

7

Average rating

4.4

5 / 5 Share

Oct. 2, 2023

App is great and support is better!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Oct. 1, 2023

Just started using the he application to test the loyalty program on my e-shop. I was helped by Sunny et Gideon in the customization of certain functions of the app! Very good customer service ! I have the free plan to start and they adapted some of my requests and set up my store very quickly. Very easy to set up on my shopify store, I recommend this application !

Using app

About 9 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 10, 2024

Emily was very helpful in answering my questions with the rewards program.

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 30, 2023

Easy to navigate. Emily was helpful with integrating into Klaviyo.

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 30, 2023

Excelenteeee!!!! =D

Using app

2 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 29, 2023

Emily was very helpful

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2023

Esther has been very helpful and responsive with my questions! So far, Joy is integrating well with my theme and was easy to set up. Any issues I did have were resolved within a couple of hours!

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2023

Joy Support was very patient and helpful with me as I navigated setting up my rewards program. I had a busy day where I was in and out of the chat room, but after a few hours, I got it all set up and we're excited to offer our customers this new feature and to help our business while doing it! I appreciated their help so much. I would definitely recommend Joy.

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 28, 2023

I have worked with Emily to get this app set up she has been brilliant and very helpful love working with Emily today

Using app

6 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 27, 2023

Very kindly and professional, solved the problem in a few minutes. App is simple to configurated

Using app

About 9 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 26, 2023

Abby was great! Patient & helpful and quick responses.

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Sept. 25, 2023

Highly recommended app and highly appreciated the prompt and wonderful support. A loud shout out to WENDY for supporting me. Thank you

Using app

10 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Sept. 25, 2023

He was very kind and gave me easy-to-understand instructions on how to install the app. It's a very reliable app and support system.

Using app

About 2 months

Total reviews

5

Average rating

4.8