Joy Loyalty Program & Rewards
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Je suis très satisfaite. Très bonne réactivité dans la minute quand je leur ai demandé de m'aider. La dame a eu la gentillesse de terminer la configuration de l'application. Je recommande. Très jolie application. Audrey
Amazing APP and amazing support!! Thak you Hana for helping me with the settings!!
I totally LOVE Joy Rewards & Loyalty Program!!! It has all the features and integrations with other apps that I want. The customer support are really proactive (Audrey and Doris did a fantastic job helping me setting up the app). So far I don't have any complaints, and will definitely continue using Joy as my default solution for rewards and loyalty feature.
So far so good! Little bit of a learning curve, but the support team has been absolutely wonderful. Hana has been wonderful help – small issue I had preventing my customers earning points for reviews, but she was able to help troubleshoot in under 5 minutes. Great work!
Hello Team, I am writing to urgently address an issue regarding our subscription. We have been using this plugin since June, but after that, we did not utilize any of the features of the app. Unfortunately, we overlooked canceling the subscription, resulting in a charge. Could someone please assist in processing a refund for this? Looking forward to hearing your response on this. Update- The case was promptly looked into and resolved. Thank you
Hi there, This is Liz from Joy Support Team. Thank you for reaching out and sharing your concerns regarding Joy app's billing. I’d like to provide further clarification regarding the billing and status of the app. 1. Free vs. Paid Plans: Our app offers both Free and Paid plans (Pro, Advanced, and Enterprise). Your account was on the Pro plan ($29 monthly), which includes advanced features. While deactivating the app may limit its functionality, it does not automatically revert to the Free plan or stop charges. 2. App Billing and Deactivation vs. Uninstallation: While the app may have been deactivated on your store, it was not uninstalled and the charge was not canceled. Shopify’s billing system considers an app to be in use as long as it remains installed on the store, regardless of whether its features are actively used or deactivated. To stop subscription charges, the app must be uninstalled from your store. Here is a document on the app's charges for your reference: https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps 3. Clarification on Deactivation: Deactivating the app disables its functionality on your storefront or admin but does not sever its connection to your Shopify store. This preserves your data and configurations for future use and keeps the app available for reactivation. 4. No Transactions Recorded: We’ve reviewed the app’s activity on your store and confirmed that there were no transactions during the specified period since this May 2024. However, as you were still on the Pro plan and the app was installed, subscription charges were generated by Shopify. I hope my explanation clarifies any confusion. And I've sent a follow-up email to your email address. Hope to hear from you soon! Best regards, Liz Joy Support Team Update 21/12/24: We're pleased to hear that everything has been resolved. Should you have any further questions, don't hesitate to reach out at any time.
The friendly customer service is always at my finger tips to walk to me through anything I need help with, shout out to Audrey!
Je suis entrain d'installer l'application, Hana est adorable et m'aide à tout configurer, j'espere que je serais satisfaite de cette application
So far so good. Needed assistance setting up the loyalty page and Hana was quick and efficient.
Could not be better! Great app, great functionality and great support! Special thanks to Hana, who was quick to help!
Audrey and Anivia were very helpful in helping integrate Joy into our Shopify Site!
Support was really helpful especially Sonny who went extra mile to answer all my requests.
This app is fantastic, both in terms of functionality and support. It’s not only easy to use but also offers implementations that perfectly suit my website. For any challenging implementations, the support team responded promptly and effectively. Special thanks to Hana, Raymond, and the technical team!
Great app and support. Thank you!
Love this app! The team has been extremely helpful in answering all of my questions and are available every time i need them! I spoke with Sonny today & I felt like a pain with all of my questions but he was patient with me & very knowledgeable! I just set this up & I am hoping to return with satisfied customer reviews! :)
Hi LISA MARIE BOUTIQUE, Thank you for your wonderful review! I'm thrilled to hear you're loving the app. I'll make sure Sonny knows how much you appreciated his patience and knowledge with all your questions - you're never a pain, that's what we're here for! We're excited to see how your customers respond to your loyalty program over the coming months. We're always just a chat away whenever you need more help! Warm regards, The Joy Loyalty Team
We ran into an issue where our customers weren't able to access their loyalty accounts through our website. Tracy was quick to reply, professional, friendly and got our issue resolved in a timely manner.
Hi Kaotic Kreations, Thank you for your feedback! I'm glad Tracy was able to quickly resolve the issue with your customers' loyalty account access. Ensuring your customers can seamlessly interact with their rewards is so important, and we're happy our team could provide that timely support. We appreciate your continued trust in Joy for about a year now and look forward to supporting your loyalty program's success! Warm regards, The Joy Loyalty Team
It's a great option, Abby from the Support Team was awesome!
Hana was great, polite and helped me with setting up the account
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