Joy Loyalty Program & Rewards
Flexible Shopify loyalty program & rewards app
Rating
4.9
feedback
1,541
chart
#146
All reviews
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July 22, 2024
Such great customer service! Penelope was excellent with addressing my concerns. Thank you!
July 22, 2024
very helpful staff members specifically hana and anvia. They helped with my issue in just a couple of minutes
July 22, 2024
I recommend the application which is nothing short of exceptional, the customer support is super professional. I thank Mia, Tony and Linda who helped me solve some problems with the site, thanks again.
July 28, 2024
Poor customer service. They state they have a 30-day money back guarantee; however, they will refuse or make excuses as to why they can't process the refund (even though it's been within the time frame AND you've uninstalled the app). It appears this app was made to mimic SmileIO, but has a lot of bugs and needs a lot more work to get to their potential. Time consuming to set up and the worst part is the emails are unable to be edited and they have incorrect grammar within their template. Lots of promises to roll out new features, but reading prior reviews that is also smoke and mirrors. *update - still waiting for refund a week later
Hello there, First of all, we sincerely apologize for the delay in updating you regarding your refund request. Unfortunately, the customer service representative who received your initial request forgot to forward it to our billing team, which caused the delay. After reviewing your request, we have confirmed that you are eligible for a refund, and it will be approved. We want to assure you that we strictly adhere to our refund policy and deeply regret the delay caused by this unforeseen issue. Since the bill has not yet been paid, you have two options: 1. Pay the outstanding bill, and our team will process a full refund. 2. Alternatively, we can add a credit to offset the amount of the outstanding bill. Please let us know which option you prefer, and we will proceed accordingly. Regarding your concerns about the app: - Comparison to Smile.io: We understand that our app may seem similar to Smile.io, as many loyalty apps share core functionalities and goals. We are dedicated to continuously refining our app to provide a distinctive and enhanced user experience. - Spelling Errors in Email Templates: We apologize for any grammatical errors in our email templates. Our templates are intended to be editable, so if you encountered issues while editing them, please provide specifics so we can address them promptly. - Setup Time: We recognize that setting up the app can be time-consuming. We are working on streamlining this process to improve efficiency and ease of use. - Feature Promises: We understand there may be concerns about promised features. If you could specify which features you feel have not been released as expected, we would be better equipped to provide you with an updated timeframe for their rollout. We appreciate your feedback, and any additional details about the issues you faced will help us enhance our app further. Thank you for your patience and understanding. We look forward to hearing from you soon! Best regards, Joy Support Team
July 17, 2024
A Huge Thank You to Tiana of the Joy Loyalty Program! Right from the beginning, their level of professionalism was outstanding. They listened carefully, understood my needs patiently, and most importantly, grasped what I aimed to achieve. My situation was quite complicated and took some time to resolve. However, Tiana and William handled everything with utmost patience and never showed any signs of frustration. Their dedication and support were truly remarkable. I'm incredibly grateful for their exceptional service and assistance.
July 16, 2024
Kevin did a fantastic job helping us after installing and testing Joy. We were able to perform a quick reset with Kevin's help, so our shop can go live soon! Thank you Kevin!!!
July 15, 2024
Great support by Tiana. Received all the information I needed quickly in order to install and setup the app.
Thank you for your positive feedback! We’re delighted to hear that Tiana provided you with great support and that you received all the information you needed for installing and setting up the app. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
July 21, 2024
I had some difficulty at first getting things set up and working properly, but the team at Avada contacted me and helped me get it done right. I am just starting to test the app and all it's functions now, but hope it runs smoothly from here and helps build my customer base. Thank you
Dear Rising Moon Minerals' Store Owner, Thank you for your feedback and for giving us the opportunity to assist you! We're thrilled to hear that our team could help you get everything set up properly. We understand that initial setups can sometimes be challenging, but we're always here to ensure you have a smooth experience. We hope the app meets your expectations and helps you successfully build your customer base. If you have any further questions or need additional support as you continue to test the app, please don't hesitate to reach out. We're here to help every step of the way! Thank you once again for your patience and for choosing Joy. Best regards, Joy Support Team
Aug. 8, 2024
Customer support is good & Not too much for the better plans and a free to use option and easy to learn how to use. as i do with my website. A woman name lydia helped me and was kind.
July 10, 2024
The software is great, and it's great to have a professional support team, like Cheryl, who answered our questions promptly and patiently!
Nov. 4, 2025
Customer service was fantastic! Joy's team was incredibly patient and helpful. Sonny resolved my issue very quickly.
July 9, 2024
Lots of great features, easy to use and loads fast - had a few issues during set up but Hana was very helpful and quick to respond! The live chat support is useful to have when there are any problems or if you have questions.
Aug. 13, 2024
This app has been great in so many ways and I like the way the support team has been helping me resolve the issues I found. I'll keep this app in my store definitely.