Joy Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Loyalty Program & Referrals
Rating
4.9
feedback
1,814
chart
#545
All reviews
Rating Breakdown
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Oct. 3, 2023
I had a great experience with avada’s customer service. I contacted them through their website and got a reply from abby within seconds. She was very friendly, professional, and helpful. She answered all my questions and resolved my issue quickly and efficiently. She even help me reach the tech team to do my free plan problem. I was very impressed by her efficiency. She made me feel valued and satisfied as a customer. I would highly recommend avada and abby as the CS to anyone who needs a shopify app service online. Thank you, abby, for your excellent service! Perfectly done!
Nov. 28, 2023
I had a whole series of questions today to optimize our user's journey and experience. Wendy handled each one quickly and efficiently! Fantastic service with this app's crew, always.
Oct. 2, 2023
Customer support is really great, Hana, Esther, and others respond quickly and clearly. The app is good and offers 250 orders/month for free, which is great for my small business. I wish that there were more options to differentiate rewards tiers, but its ok for now. I would also like to be able to display the rewards details on a page on my site instead of just the widget.
Oct. 1, 2023
Just started using the he application to test the loyalty program on my e-shop. I was helped by Sunny et Gideon in the customization of certain functions of the app! Very good customer service ! I have the free plan to start and they adapted some of my requests and set up my store very quickly. Very easy to set up on my shopify store, I recommend this application !
Jan. 10, 2024
Emily was very helpful in answering my questions with the rewards program.
Sept. 28, 2023
Esther has been very helpful and responsive with my questions! So far, Joy is integrating well with my theme and was easy to set up. Any issues I did have were resolved within a couple of hours!
Sept. 28, 2023
Joy Support was very patient and helpful with me as I navigated setting up my rewards program. I had a busy day where I was in and out of the chat room, but after a few hours, I got it all set up and we're excited to offer our customers this new feature and to help our business while doing it! I appreciated their help so much. I would definitely recommend Joy.
Sept. 28, 2023
I have worked with Emily to get this app set up she has been brilliant and very helpful love working with Emily today
Sept. 27, 2023
Very kindly and professional, solved the problem in a few minutes. App is simple to configurated
Sept. 26, 2023
This is a very very bad experience for me with the app. Reasons for 1-star review: - The app still has some UI bugs (even in the demo store). And the open with hash URL did not work when put it in the store navigation (I had to reload the page to get the widget opened). - I granted permission for their developer to fix the bugs. And this is when things got really bad. First, they turned on "Auto open the widget" without my approval. The referral pop-up also automatically appeared with a bug that stopped customers from exit the annoying pop-up. - And yesterday, they edited the header.liquid file in my theme. The edit made customers unable to click "Add to cart". This damaged my business. I cannot take it anymore. -------------------------- The support is responsive. But their tech support needs improving.
Sept. 25, 2023
Highly recommended app and highly appreciated the prompt and wonderful support. A loud shout out to WENDY for supporting me. Thank you
Sept. 25, 2023
He was very kind and gave me easy-to-understand instructions on how to install the app. It's a very reliable app and support system.
Sept. 22, 2023
Just installed the app and had some questions as I was setting it up. Amazing service. Jasmine and Anivia were great and were able to answer all my questions and even got the developer to correct an image issue. So far I am impressed. The app is easy to set up and I can’t wait to have my customers use it.
Sept. 22, 2023