Joy: Rewards & Loyalty Program
Shopify Loyalty App & Rewards, Loyalty Program & Referrals
Rating
4.9
feedback
1,738
chart
#623
All reviews
Rating Breakdown
Review RSS Feed
March 8, 2023
Esther was quick and efficient, great app. The app is easy to navigate, customer service is quick for any questions or issues.
March 7, 2023
Excellent customer service! Usefull app. My service agent Sunny was really helpful and patient!. I'm really happy with the app
March 7, 2023
Non ci abbiamo capito nulla ma la signorina è stata molto gentile. Abbiamo appena cominciato, speriamo che dia i suoi frutti. Grazie Jasmine
March 7, 2023
This is the only app that has conditions in rewarding points. You can restrict points based on tags/product titles and more. Also support is quick and helpful!
March 6, 2023
Recommend for every shop owner. Clean Layout. Functions is cover most of our needs. Quick response, polite and excellent answer thanks to Abby.
March 6, 2023
Excelente app, el soporte técnico con Juliana es super rápido y solucionó mi duda en minutos. Además es muy intuitiva la aplicación y funciona excelente en POS
March 5, 2023
Excellent service and always quick to respond. Very few issues ever occur, but when they do, they are quick to resolve and always courteous. Thanks to Prakash for the great service!
March 5, 2023
sorted issue quickly, thanks for your help. So far so good. Looking forward to seeing results from the app going forward
Sept. 15, 2023
A great app with really friendly, helpful customer service who get back to you straight away. We just moved over from Smile after 4 years as the value for money is way better. Transitioning over 11,000 customers was easy enough and so far we're really happy with it! The only downside is not being able to search for customers by name, as we do a lot of manual alterations so this slows us down a lot, but hopefully this will be implemented in the future. Support is generally pretty immediate as well, Hana has been very helpful :)
March 2, 2023
the set up was quite easy thanks to abby, i will come back and make another review when its put in place
March 2, 2023
Avada was incredibly helpful with her swift and friendly responses, I had a few queries right from the onset but she was on hand to help with it all. I'm yet to see the app in full swing as my store launches next week, but the fantastic customer service has already placed my mind at ease and I'm pretty confident I'll be more than happy sticking with these guys.
March 1, 2023
Jasmine was very quick to help me figure out a few things and even jumped in to fix them herself. I appreciate a company with fast and courteous customer service, especially in the ecommerce world.
June 4, 2024
This truly is a fantastic program, and I need every feature it offers. The most important thing is, the customer service is really amazing, especially Kevin, who patiently solved my problems and helped me greatly. Even the most complex issues were addressed. I highly recommend this program!
March 1, 2023
Good loyalty and rewards app that you can trust. Helped increase our brand stickiness. the customer service is amazing.
March 1, 2023
Thanks to Lydia and Gideon for their time and work on our store. Amazing customer services ! A great thanks!
March 1, 2023
Love it! Amazing customer service, super pretty, works great!!! Highly recommend for small and large businesses alike!
March 12, 2023
Разработчики не сильно горят развивать свой продукт, есть минус которые легко исправить но не делают. Им хватает своих клиентов которые приносят им доход. Таких копий приложений много, буду искать другое или вообще лучше купить его и интегрировать. Возникла проблема, скидывают инфу с проблемой и скрины, вообщем всю информацию которую нужно, мне начинают задавать вопросы на которые я все скинул, вопрос для кого я это скинул)) 9 марта удалил ихнее приложение, сегодня 12 марта приходит уведомление о том что у меня списали плату за использование ихнего приложения с 9 марта по 8 апреля, вот вам и бизнес, буду судиться с ними
Hi Happy End team, Thank you so much for taking time to leave us your feedback. We're deeply sorry for this inconvenience causing to your experience. We really want you to give us a chance to check and support you. I also sent you emails with a desire to assist you and fix the issues you had with our app and explain the issue. Please rest assured that we will keep on improving our app day by day to meet the customers’ expectations. Hope to hear from you soon! Best regards, Daisy
Feb. 28, 2023
Sunny and Hana were super helpful with setting up the app. The app has its limitations but it works well. :)
Feb. 28, 2023
I couldn't believe the amount of speed and accurate service this app has. As a customer service team, I couldn't be more happy. Truly. At first, I thought it was a bot given the speed of replies, turns out No, it's THEIR AMAZING customer service agent, called Hana. Really hats off believe me.