Joy Loyalty Program & Rewards

July 18, 2023

Have only had it for 2 hours but so far so good. I had a problem pop up and the live chat is amazing - Liz jumped on to help me and solved it really quickly. I'll update this review if any issues arise.

July 17, 2023

I have yet to lauch for my customers so this rating is based on customer service alone. Hana was amazing and without her I would have struggled setting up the app. She walked me through everything and was so sweet and helpful!! thank you Hana!!

July 17, 2023

I had an issue getting the app to load on my page, but Emily was there to help. It was close to midnight and Emily came through for me. She was able to get the app to load and everything is working perfectly. Thank you Emily for all of your help.

July 15, 2023

The customer support I got from Hana was amazing!! I was helped very fast and all my questions were answered, I recommend this for the great customer support!

July 15, 2023

C'est la première fois que j'utilise l'application. Pour le moment je ne peux pas dire grand chose à part qu'elle est facile à utiliser et à intégrer, l'interface me semble, pour une débutante comme moi, plutôt très pratique et vraiment pas compliquée à comprendre.... Je teste encore l'application, donc il se pourrait que je rajoute des commentaires plus tard. Une chose que j'aimerais également rajouter est l'efficacité et la rapidité en terme de réponse et d'action de l'équipe technique et plus particulièrement ABBY qui m'a personnellement assistée et était de surcroît très aimable et très efficace. Je continuerai donc de tester cette application que j'apprécie déjà beaucoup pour un début et compléterai mon commentaire.

July 14, 2023

As we expected: simple app, great price and great customers service (especially Sunny). We warmly recommend it!

July 14, 2023

Super super satisfait d avoir pris l abonnement pro..car le service est top et super.. J ai demandé de l aide à 3 reprises et des modifications à 5 reprises, via le service tchat, et Lydia et Gideon ont été des amours...Le travail à été fait de suite suivant mon message, en moins de 30 min tout ma configuration à été faite, comme je le voulais.. Lydia est Gideon sont toujours disponibles pour toutes questions, ou modification de code ..Ancien client de Smile, j ai bien fait d avoir quitter pour Joy...Joy vous le rend bien.Merci pour tout..

July 13, 2023

We decided on Joy Rewards after browsing through hundreds of rewards programs. It's dashboard and analytics are fantastic, and the technical support team will stop at nothing to get you up and running as quickly as possible. What we love most is that there is one tier after free which remains affordable allowing you to scale easily. Really awesome app and a special shoutout to Sunny for your amazing customer service!

July 12, 2023

Merci Hana pour votre aide. Super rapide ! Merci beaucoup. Elle m'a aidé a mettre en place le widget sur mon site.

July 11, 2023

The Joy Loyalty app has helped me on give customer rewards and redeem the point, and the Hana's service is pretty good. I was baccriaed by app enableed problem. They have helped me fix the issue and enable the feature on theme.

July 11, 2023

Great support and Esther was very responsive! For anyone looking for a loyalty program app, you need to absolutely try this!

July 10, 2023

This review is not for the app since i have literally just downloaded it, but customer service was spot on and incredibly helpful!!!

July 9, 2023

Customer support was very helpful in getting me set up! Seems to have all the social features I need. Excited about using this app to offer my customers incentives.

July 9, 2023

Prakash was so helpful! I had a few questions when getting this set up and he was quick and happy to respond! Thanks so much for all of your help! :)

July 8, 2023

Hana was amazingly helpful!! I had a ton of questions and she was very knowledgeable and patient in helping me. Thanks so much Hana!

July 7, 2023

This is a great app with many features that make operating a rewards program pretty simple. Support is very fast and helpful. The only things I would want to see added are the ability to reward points for customers posting received purchases on their social media with a hashtag, more options for setting the earn period, currently it's life time or 6 months, I'd want more options such as at least 12 months, and more options for referral such as option to award points instead of just store credit or discount coupon and that would make it 5 stars for me. Otherwise, everything works well and seamless, the pricing is right where it should be, the other apps charge way too much, so this app is great.

July 6, 2023

Great customer support with my issues when it came to the app. Prakash helped me solve them with ease. It's also a useful app that can help me improve customer retention.

July 6, 2023

Needed some help with embedding the app to my theme. Esther was quick and efficient. It was a quick response.

July 4, 2023

First time using and installing and Juliana was very very helpful and so friendly. Definitely made the experience very easy and pleasant. We got it all set up for both online and POS and so far it is exactly what we needed. Two thumbs up for customer support right from the start!

July 4, 2023

The customer service, especially from Lydia, is exceptional. She was very friendly and helpful. It's a really good app!