Judge.me Product Reviews App

Thank you for sharing your experience, and we're glad our support team was able to resolve the issue quickly once you reached out! We're genuinely sorry, however, that you spent over 10 days trying to verify your DKIM and Return-Path records without success. We understand how frustrating this must have been, especially after involving your IT team to make the necessary DNS changes, only to be left without clear confirmation that they had worked. The verification process should be much more straightforward, and you shouldn't have to rely on support to complete what should be a simple setup. We've followed up with you directly and shared your feedback with the relevant team to help improve the verification experience and prevent similar frustrations in the future. Thank you again for your patience and for recognizing our support team's assistance. We're happy everything is working now and remain available whenever you need help.

Thank you for sharing your feedback! We're glad to hear that our support team was able to help you quickly and efficiently. We're sorry that some parts of Judge.me haven't been as intuitive or visually appealing as you'd expected. We understand how important it is for the app to be easy to use and for its widgets to fit naturally with your store's design. We've reached out personally to better understand which features you've found confusing and what you'd like to improve visually. Our widgets offer several customization options, and we'd be happy to help you make the necessary adjustments. We genuinely appreciate your suggestions, as they help us identify where the app could be improved. Thank you again for your feedback and for recognizing our team's assistance. Our team remains available to help make your experience with Judge.me even better.

Thank you for sharing your feedback! We're glad our support team was able to help you get everything working correctly. We're sorry that setting up your reviews wasn't as straightforward as it should have been. After reviewing your previous conversations, we confirmed that you experienced difficulties displaying imported reviews on your product pages, followed by CSV import issues. Our team stepped in to resolve both and ensure your reviews were linked to the correct products. While we're happy we could help, we understand that these tasks should be easier to complete without needing support. We've reached out personally to better understand what we could improve about the setup and import experience. Thank you again for your feedback. Our team remains available whenever you need assistance.

Thank you for sharing your feedback! We're glad to hear that Judge.me has been working well for your website. At the same time, we're sorry that you've found some parts of the app difficult to work with. We understand how frustrating it can be when something that should be straightforward takes more time and effort than expected. We've reviewed your account and reached out directly to better understand which features or parts of the setup you've found challenging. We'd genuinely appreciate the opportunity to look into these difficulties and help make your experience smoother. Our support team is available 24/7 and would be happy to guide you through anything you're struggling with or help make the necessary adjustments for you. Thank you again for your feedback and for giving us the opportunity to improve your experience with Judge.me.

We're very sorry for the experience you had with our support team. After reviewing the conversation in detail, we agree that we didn't handle your request to adjust the Star Rating Badge as carefully or efficiently as we should have. You provided clear feedback, but changes were made to your live store without sufficient checks, and you were also left waiting too long while trying to get the issue corrected. We understand why this was frustrating and have reviewed the case internally to help prevent the same experience from happening again. We've reached out directly to apologize, and proposed handling the remaining adjustments ourselves. We've also offered to test everything on a copy of your theme first and send you a preview before making any changes to your live store. We hope you'll give us the opportunity to make this right, and we're ready to continue as soon as we hear back from you.

Thank you for sharing such thoughtful feedback, and we're very glad our human support was able to provide the help you needed. We completely understand your point that merchants should have more choice over whether they receive assistance from AI or a person, and we've shared your suggestion with the relevant team. After speaking with you, we've also updated your account to human-only support as requested, so your conversations will now be handled by a member of our team from the beginning. This can always be changed again if you prefer. Thank you again for your kind words about our team and for taking the time to explain what would make the support experience better for you.

Merci d'avoir pris le temps de partager votre avis. Il semble qu'il y ait eu un petit malentendu : votre commentaire concerne votre expérience avec un produit au collagène et semble avoir été destiné à être publié comme avis produit sur une boutique, plutôt que comme avis sur l'application Judge.me. Nous vous avons contacté directement afin de clarifier la situation. Nous avons également profité de l'occasion pour vous proposer notre aide avec la configuration de Judge.me. Votre Review Widget est déjà installé, et notre équipe sera ravie de vous accompagner pour configurer les autres widgets, importer vos avis existants ou vous aider avec toute autre fonctionnalité dont vous pourriez avoir besoin. Nous espérons avoir l'occasion de vous aider à profiter pleinement de Judge.me et restons à votre disposition.

Thank you for your feedback, and also for recognizing how committed our support team has been to helping. We're genuinely sorry that some of that assistance ended up creating additional frustration. You came to us expecting changes to the Judge.me widgets to be made safely without affecting unrelated parts of your storefront, and that's a completely reasonable expectation. We've since conducted a detailed review of the changes made to your theme. While most of the adjustments were specifically isolated to Judge.me, we did identify one instance where our handling of a styling conflict affected a broader storefront element and caused your Add to Cart button to disappear. The change was reverted, but we fully acknowledge that it should not have happened in the first place. We've now documented a safer approach for your store so that any future Judge.me styling fixes are carefully isolated and don't interfere with other storefront elements. We've also committed to making no further changes without your explicit approval. We've shared the proposed fix with you and are currently waiting for your confirmation before proceeding. Thank you for your patience and for giving us the opportunity to investigate this properly.

Merci beaucoup pour votre retour détaillé et pour vos compliments sur l’application ! Nous comprenons tout à fait votre souhait de disposer de davantage de possibilités de personnalisation, notamment pour adapter les widgets à une boutique au design minimaliste ou premium. Certaines options avancées de personnalisation sont effectivement réservées au plan payant. Cependant, même avec le plan Gratuit, plusieurs éléments visuels peuvent être adaptés, notamment via l’éditeur de thème Shopify. Notre équipe support peut également vous accompagner gratuitement pour voir ce qu’il est possible d’ajuster selon le rendu que vous recherchez. Nous vous avons contacté directement afin de mieux comprendre vos besoins et de vous proposer notre aide, même si l’application a depuis été désinstallée. Merci encore pour vos suggestions.

Ci dispiace sapere che il problema non sia stato risolto completamente e ti ringraziamo per aver condiviso il tuo feedback. Dopo aver esaminato le tue precedenti conversazioni con il nostro team, abbiamo individuato che potrebbe essere rimasto un problema con le date delle recensioni importate. Ti abbiamo contattato direttamente per capire esattamente come vorresti che venissero aggiornate e ci siamo offerti di occuparci noi della preparazione del file e della reimportazione, così da rendere il processo il più semplice possibile per te. Se invece la tua recensione si riferisce a un altro problema, faccelo sapere. Saremo felici di continuare ad assisterti fino a quando tutto sarà risolto correttamente.

Thank you for your honest feedback. We're glad our support team was able to help whenever you reached out, but we also understand that needing to contact support multiple times isn't the ideal experience. Setting up a review solution should feel straightforward, and it's clear we have room to improve in that area. We especially appreciate your comments about our guides and tutorials. While we provide extensive documentation, we understand that written instructions don't always translate easily to every store setup or use case. Feedback like yours helps us improve both our onboarding experience and the educational resources we provide. We've shared your suggestions internally, including the need for clearer, more practical tutorial content to complement our help articles. Thank you again for taking the time to share your experience and for giving Judge.me a try. If you ever need assistance, our team will always be happy to help.

Thank you for taking the time to share such detailed feedback. We understand why the setup process felt confusing. In particular, your comments about the product-matching requirements for Etsy sync and the wording of the "Import" button after review mapping were both very valuable. Following your feedback, we reviewed the import workflow internally and shared your suggestion regarding the button labeling with our Product team. We agree that the action could be clearer in that context. Regarding Etsy synchronization, the root cause was that your Etsy listings and Shopify products could not be matched automatically. Since then, we've enabled access to our newer manual product matching workflow, which allows merchants to create a persistent connection between Etsy listings and Shopify products so future reviews can sync automatically without repeated manual imports. We appreciate the time you spent working through the setup process with us and the constructive feedback you provided along the way. Feedback like yours helps us improve both the product and the onboarding experience for future merchants. If you need any assistance with the Etsy sync setup or anything else, our team remains happy to help.