Judge.me Product Reviews App

Thank you for your honest feedback. We're glad our support team was able to help whenever you reached out, but we also understand that needing to contact support multiple times isn't the ideal experience. Setting up a review solution should feel straightforward, and it's clear we have room to improve in that area. We especially appreciate your comments about our guides and tutorials. While we provide extensive documentation, we understand that written instructions don't always translate easily to every store setup or use case. Feedback like yours helps us improve both our onboarding experience and the educational resources we provide. We've shared your suggestions internally, including the need for clearer, more practical tutorial content to complement our help articles. Thank you again for taking the time to share your experience and for giving Judge.me a try. If you ever need assistance, our team will always be happy to help.

Thank you for taking the time to share such detailed feedback. We understand why the setup process felt confusing. In particular, your comments about the product-matching requirements for Etsy sync and the wording of the "Import" button after review mapping were both very valuable. Following your feedback, we reviewed the import workflow internally and shared your suggestion regarding the button labeling with our Product team. We agree that the action could be clearer in that context. Regarding Etsy synchronization, the root cause was that your Etsy listings and Shopify products could not be matched automatically. Since then, we've enabled access to our newer manual product matching workflow, which allows merchants to create a persistent connection between Etsy listings and Shopify products so future reviews can sync automatically without repeated manual imports. We appreciate the time you spent working through the setup process with us and the constructive feedback you provided along the way. Feedback like yours helps us improve both the product and the onboarding experience for future merchants. If you need any assistance with the Etsy sync setup or anything else, our team remains happy to help.

Thank you for your detailed feedback. We’re glad to hear you liked the review widget itself, but we completely understand your frustration around the TikTok Shop integration setup. You’re right that plan requirements should be communicated more clearly and earlier in the process to avoid unnecessary confusion and setup time. After reviewing your case, we’ve already escalated the UX flow internally so our Product and Design teams can improve how these limitations are displayed, especially around disabled integration settings and onboarding visibility. We truly appreciate you taking the time to explain the experience so clearly, feedback like this helps us improve the onboarding experience.

We’re sorry for the frustration you experienced. After investigating your case, we identified and fixed the issue causing deleted products to remain visible instead of being marked inactive. We also followed up to help troubleshoot the product sync and AliExpress import issues further, as those require specific product examples to properly investigate. At the moment, we’re still waiting to hear back from you with a few sample products/links so we can continue checking the remaining concerns together. We’d still be very happy to help get everything fully sorted if you’re open to reconnecting with us.

Thank you for your feedback, we really appreciate it! We noticed your comment about manual reviews and reached out privately to better understand what you’d like to improve. Whether it’s manually sending review requests or managing reviews more flexibly, we’d be happy to help you get the most out of it. Feel free to get back to us anytime, our team is here to assist.

Thank you for taking the time to update your review, we truly appreciate it. We’re really sorry for the experience you had initially, especially in such a difficult situation involving abusive content. You were right to expect faster and clearer handling from our side, and we acknowledge that we should have addressed it sooner. Your case has been very valuable for us. It helped highlight gaps in how we handle reports involving harassment and inappropriate content, and we’ve since improved our internal processes to respond more effectively in similar situations moving forward. We’re glad we were able to resolve this with you, and we truly appreciate your patience and fairness throughout.

Thanks for your review! We appreciate you giving Judge.me a try. If there’s anything you’re still testing or unsure about, feel free to reach out, our team is always happy to help and make sure everything works the way you expect.

Thank you for taking the time to share such detailed feedback, we truly appreciate it. We’re sorry to hear that the initial setup felt frustrating and that some important details (like SKU matching for Etsy sync and automatic review request emails) were not clear upfront. You’re absolutely right that better onboarding and clearer guidance would have saved you time, and this is something we’re actively working to improve. We also want to acknowledge your point about our AI support, while it aims to provide quick help, it’s clear that in your case it caused confusion rather than clarity, and that’s not the experience we want. We’re continuously improving this to ensure more accurate guidance. We’re glad to hear you’ve now successfully imported your reviews, and we’re continuing to work with you directly to optimize things. Thank you again for your honest feedback, it’s helping us improve both the product and the onboarding experience for all merchants.

We’re glad our support team was able to step in and help resolve the issue. We understand your concerns regarding the previous AI experience, and your feedback is valuable as we continue improving how we balance automation with human support. We’ll do our best to provide consistent, reliable assistance going forward, and we’re always here whenever you need help.

Thank you for sharing your feedback, and we’re glad to hear the App worked well for its intended purpose. We’re sorry the emails became frustrating. From what we could see on our side, the messages sent were system notifications related to Etsy review syncing (typically sent about once every 7 days to report sync status). They’re meant to keep merchants informed, but we understand that frequent notifications can feel overwhelming. We’ve reached out privately to better understand which emails you received so we can review and improve how these notifications are handled in the future. Your feedback is very helpful for us to refine the experience.

Muito obrigada pela sua confiança! Falámos por telefone e ficámos muito contentes por saber que os reviews já estão atualizados nos seus produtos. Combinámos também rever as configurações da loja consigo para garantir que tudo está otimizado e a funcionar da melhor forma possível para ajudar nas suas vendas. Na próxima semana entraremos novamente em contacto, como combinado, para esclarecer todas as suas dúvidas com calma e ajustar qualquer detalhe necessário (incluindo a questão da imagem do produto que mencionou). Estamos aqui para apoiar a sua loja e fazer com que o Judge.me seja uma mais-valia real para o seu negócio. Conte connosco.

レビューありがとうございます。 現在、Judge.meでは顧客向けメールやレビュウィジェット（ストア上に表示される部分）は日本語対応しておりますが、管理画面（ダッシュボード）はまだ日本語に対応しておりません。 ご不便をおかけして申し訳ありません。このご要望はすでにプロダクトチームに共有しており、今後の改善項目として検討されています。 もし特に日本語対応が必要な箇所がありましたら、ぜひお知らせください。より良い体験を提供できるよう改善に活かしてまいります。

Thank you for your feedback, we’re sorry the design editor felt limiting. We’ve reached out privately to learn more about what felt restrictive so we can better understand your workflow and improve the UX moving forward. If you’re open to sharing a few specifics (e.g., styling, layout, mobile behavior), we’d really appreciate it, and we’re happy to help with your setup in the meantime.

Thank you so much for the kind words, we’re really happy to hear you think Judge.me is a great app! We’d genuinely love to understand if anything felt unclear, missing, or could be improved. We’ve reached out privately to check in and offer help, whether it’s fine-tuning widget placement, improving the on-site display, or making sure you’re getting the most value from the app. Thanks again for your support, we’re always here if you need anything.

Thank you for your detailed feedback, and we’re sorry for the confusion during your initial setup. We completely understand how disappointing it is to upgrade expecting full control, only to run into limitations like font-size adjustments. To clarify: while the Smart template has more limited styling controls, our Custom email templates (available on the Awesome plan) do allow font-size and styling adjustments via the HTML/CSS editor for more granular control. We’ve followed up with you privately to walk through the available options and ensure your disclaimer text can be formatted exactly as you need. Thanks again for flagging this, feedback like yours helps us improve both the product and how we communicate capabilities during setup.

Thank you for your rating! We noticed there wasn’t any comment included, so we reached out privately to check in and understand your experience. If there’s anything that didn’t work as expected or something we could improve, we’d really appreciate your feedback, we’re always here to help.

Thank you for your rating. We’ve already reached out privately, as well as by phone, to provide the information you needed and make sure all your questions were fully answered. If there’s anything else we can clarify or improve, we’re here and always happy to help.