All reviews

Rating Breakdown

  • 5
    98% (29,876 ratings)
  • 4
    1% (453 ratings)
  • 3
    0% (37 ratings)
  • 2
    0% (28 ratings)
  • 1
    0% (92 ratings)
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2 / 5 Share

May 25, 2024

I can only change 30 charakters so i cant translate reviews by myself and the aliexpress translator is trash

Using app

2 months

Total reviews

1

Average rating

2.0

Developer Reply

We're sorry to hear about your frustrating experience. The reason for the 30 character limit for edits is to ensure that reviews can't be modified to maintain the authenticity of the reviews. This is in accordance with Shopify's guidelines as well. Unfortunately, for reviews imported from AliExpress, they are automatically translated by AliExpress. That said, our team has reached out to you for a solution to ensure that the accuracy of the reviews are maintained. We hope this helps! Please let us know if you're encountering further issues and we will be ready to help!

2 / 5 Share

May 9, 2024

Ik krijg de instellingen niet goed op me website

Using app

8 days

Total reviews

1

Average rating

2.0

Developer Reply

Sorry to hear that you were having issues with our settings! We've reached out to you to get you set up the app properly. Our team is available 24/7 on live chat and email. Please feel free to reach us anytime, and let us know the settings you're looking for. We'll get it sorted.

2 / 5 Share

April 22, 2024

I don't understand all the 5-star reviews. It's an extremely limited app and the support is not overly helpful. Plenty of more options out there, especially for the price tag.

Using app

1 day

Total reviews

2

Average rating

3.5

2 / 5 Share

March 3, 2024

The support is good, but some of the features are extremely limited.

Store

HYKLE

Using app

11 months

Total reviews

10

Average rating

3.3

2 / 5 Share

Feb. 28, 2024

Paid for the first month and probably wont renew, there is no way to customize the colors of the panels. would be so easy to implement and it fell short

Using app

3 months

Total reviews

1

Average rating

2.0

2 / 5 Share

Jan. 24, 2024

I am really Not liking this app, it doesn't offer the best features in the free version, and it is not as simple as people are saying it is

Using app

4 months

Total reviews

1

Average rating

2.0

Developer Reply

Hi there, Thank you for your feedback. Would you be so kind and let us know which features you're looking for? We're also in the process of redesigning the UI of our app, which will be much simpler and more efficient to use. We'll also be happy to guide you through all the features. Our team has sent you an email to follow up. Looking forward to hearing back from you soon!

2 / 5 Share

Jan. 4, 2024

dificil de entender

Using app

4 months

Total reviews

1

Average rating

2.0

2 / 5 Share

Jan. 4, 2024

So far everything looks great. We just installed the app, so time will tell of course. Support was extremely fast and helpful when I ran into a snag during the install. *Update 1/4/24* Woke up this morning and 817 reviews were duplicated on our website 23 hours ago. Contacted support and Mohamed was absolutely infuriating. He tried pushing the blame on to us for importing the reviews. We have literally been driving for the past two days and have not made any changes to our website or any of the apps installed. He kept telling us to turn off the Shop App syndication setting. Fine, that will remove the duplicates. BUT that will also prevent any new reviews collected by the Shop App from being published. So why, all of a sudden yesterday, did the Shop App syndication become a problem? And why would you try to push the blame on the customer? Nothing was changed on our end.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Hi there, thank you for your feedback. Our team has been looking into the issue and was able to find the root cause. Both the reviews from Shop App and from Judge.me should be showing normally now, without duplications. Our apologies for the duplicated reviews and for making you feel like it was your fault. We will make sure this won't happen again.

2 / 5 Share

Nov. 9, 2023

Mucho potencial pero el mismo soporte me comentó acerca de la enorme cantidad de bugs que tiene la app. No se pueden editar las reviews y el traductor no sirve para tu idioma deseado. Mucho potencial pero con esos pequeños errores prefiero pagar Loox. Una decepción.

Using app

3 months

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for your review! We were adding a new redesign for our app at that time. The redesign brings out many improvements, both UI/UX and new features. However, along with it, there might be some minor bugs, which we've worked on and fixed immediately. Also, you can import the translation using our CSV file template. If you're happy to give us another go, we'd be thrilled to work with you to achieve this. Hope to hear back soon!

2 / 5 Share

Nov. 6, 2023

It's getting worse. Not as good as the beginning use

Store

TinaCus

Using app

About 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Hi there, Thank you for your review. Could you also let us know if you're having an issue with certain features? Our support is available 24/7 and we'd be more than happy to work with you to solve any problems you have. Please don't hesitate to reach out to us.

2 / 5 Share

Nov. 1, 2023

I did a few tests and each time the name was automatically changed on the reviews. Why??

Using app

About 23 hours

Total reviews

1

Average rating

2.0

2 / 5 Share

Oct. 21, 2023

Using app

About 3 hours

Total reviews

2

Average rating

3.0

2 / 5 Share

Oct. 12, 2023

i havent figure how to add review to my shopify

Using app

About 2 months

Total reviews

1

Average rating

2.0

Developer Reply

Hi there, Thank you for your review. Are you looking to import reviews from AliExpress? If so, you can try out our Judge.me AliExpress Reviews app, which is completely free to use. For the reviews to show on your store, you can add our widgets using app blocks. Our team has reached out to you with the detailed steps to import and showcase your reviews. Let us know if we can help out with anything else in the process.

2 / 5 Share

Sept. 18, 2023

Great customer support. However, it was no good for us as they don't allow you to change star shape from rounded to hard edges. So it has a pretty cheap look and feel to it. Perhaps good for dropshipping stores but not higher end products.

Using app

5 days

Total reviews

21

Average rating

3.2

Developer Reply

Hi there! Thank you for your feedback. The star shapes bare Judge.me branding so we don't support changing it from rounded to hard edges by default. However, it can be achieved with Javascript and CSS. If you're feeling technical or have a developer with you, we're very happy to share with you some tips and tricks to make this happen.

2 / 5 Share

Aug. 6, 2023

I recently began my Shopify journey and decided to give "Judge.me" a try. Having read numerous recommendations for its user-friendly interface and simple setup process, I was excited to get started. Pros: - Ease of Use: The app truly lives up to its reputation with an incredibly user-friendly interface. I had it up and running on my store in no time. - Functionalities: I love the customizable review requests and automatic post-purchase review requests. They seamlessly integrate with various platforms and work like a charm. - Support: Their support team was responsive when I had a query, which was a plus point for me. Cons: - Pricing: My main gripe is with the pricing of the 'Awesome' plan. While the features are undoubtedly superb, the cost seems a bit steep, especially for someone who is just starting out like me. Overall, Judge.me offers a solid product with great functionalities and is extremely easy to install. However, I would love to see a more accommodating pricing structure for those who are new to the Shopify space. It could make the difference in turning a trial user into a long-term customer.

Store

KAISU

Using app

24 days

Total reviews

11

Average rating

3.6

Developer Reply

Thank you very much for your detailed feedback! Besides the Awesome plan, we also have a very generous free plan that will work seamlessly for new stores, especially for email and widget customizations. Our team has reached out to you to discuss it further. Please feel free to let us know your goals and we'll be happy to come up with a suitable solution for you.

2 / 5 Share

Aug. 8, 2023

Updated. Did not have a good experience w/ their support. They tell you if your reviews are real or not and make you prove it, which isn't cool considering their agents are random people overseas with no authority or eduction surrounding your company history. Will give them a couple more stars becuase they reached out and tried to help. The interface is decent at least.

Using app

About 2 months

Total reviews

4

Average rating

3.0

Developer Reply

Thank you for letting us know about your issue and sorry for the frustration. Judge.me prides itself on being a trusted review platform and we have a strict authenticity policy. We automatically verify reviews based on detecting historical order information from Shopify, and our customer support team will verify reviews collected from other sources (e.g. imported reviews or from the web) as long there is evidence that the reviews are associated with a genuine purchase or order from your store. The process is easy - simply send us a screenshot with the relevant orders. That said, you are free to disable this feature if you prefer (we have also done this for you). We're sorry to hear that our customer support agents weren't able to address your concern adequately. We do have agents located all across the globe who are well versed on our products and features to be able to provide timely customer support. Our customer support team has reached out to you and we are available to help and will be following up on your concerns. Look forward to connecting soon!

2 / 5 Share

April 14, 2023

I signed up for Judge.me and immediately had issues with the formatting of the reviews on our PDPs. It is now the third day in a row where they claim to fix the issues, I check later, and the issues are still there or now exist somewhere else. Giving them another chance before I switch to a different app.

Using app

7 days

Total reviews

4

Average rating

3.5

Developer Reply

Thank you for giving us another chance to work with your store. Our team lead has reached out and will make sure the issue is fully resolved. Looking forward to continue growing with you!

2 / 5 Share

Feb. 3, 2023

I had an AWSOME and kind customer service rep once named "Thanh". Then I had the same reoccurring issue that I needed help with a month later, and got connected to a woman named "Zineb" who was very dismissive and short with me as if she could care less. Then I asked her a question, and she then asked me to elaborate just so she could send me a generic copy and paste message that didn't answer my question AT ALL (only five seconds later after I elaborated). Just plain rude to me. Not sure what her issue was. It's almost as IF she had her hopes of catching me trying to verify a fake review because she immediately asked me for proof as if I was lying when Thanh never asked that.. instead, Thanh was just very helpful and kind... . I was trying to verify a REAL customer review... which isn't something that's automatically done, you have to reach out to them to help you do that every single time.

Using app

5 months

Total reviews

2

Average rating

3.5

2 / 5 Share

March 9, 2022

Wish the app had a better UI and customization in the emails. The support is extremely helpful. Recommend it. EDIT: Make the app more customizable. Terrible customization.

Store

Hystar

Using app

7 days

Total reviews

10

Average rating

3.7

2 / 5 Share

Nov. 4, 2021

The app does what it's supposed to do. The support is readily available and very great. But, honestly, the user interface is VERY bad. One of the worst and most counter intuitive interfaces I have ever experienced. Settings are scattered everywhere; even the wording of parameters is a mess. To be honest, I wouldn't use it if I were to open anther store.

Using app

6 months

Total reviews

4

Average rating

3.3