Judge.me Product Reviews
Judge.me: Product reviews & star ratings with photos & video
Rating
5.0
feedback
20,163
chart
#16
All reviews
Rating Breakdown
Oct. 17, 2023
Cannot import reviews as advertised, import has glitch.
Hi there, thank you for letting us know about the Import bug. Our developers have deployed a fix for this and import is working normally now. Our team has also reached out to let you know and to make sure everything is how you wanted. Hope to welcome you back soon!
Oct. 15, 2023
App-Einbettung funktioniert nicht. Ich kann nur die Anzahl der importierten Bewertungen sehen aber keine weiteren Aktionen durchführen
Hi there, thank you for letting us know about the issue. Our developers are working to find the cause and fix this. In the meantime, we see that the reviews have been imported and the widgets are now showing on your store. We will follow up with you to make sure that everything is perfect now. Please feel free to reach back anytime.
Oct. 12, 2023
Unresponsive customer service over what seems a simple fix. 2 inquires and nothing. Moving to another app, waste of my time.
Hi there, Thank you for your review. Last week, we had an issue with our chat/email platform and didn't manage to respond to your queries on time. We are very sorry for that. But let us assure you that our support team is always available 24/7 and we will try our best to reply to any questions as fast as we can.
Oct. 11, 2023
not working on shopify store
Hi there, Thank you for your review. Would you be able to share with us why the app is not working on your Shopify store? Our team has reached out to you but hasn't heard back. Our support is available 24/7 so please feel free to let us know anytime. Looking forward to connecting soon!
Oct. 3, 2023
this app was doing great for my site until it started creating false reviews. it was generating bad reviews about my products. had to uninstall. don't recommend
Hi there, We're very sorry to hear that you've got bad reviews. While bad reviews are unavoidable while running an online store, if they are not from actual customers, there are a couple of ways to prevent them. We offer the Web reviews restriction where you can limit the ability to leave a review to customers who receive a review request only. Or on the Awesome plan, you can enable our Spam filter to block out spammers. Our team has reached out to discuss both options to see which will work best for your store. Hope to hear back soon!
Sept. 22, 2023
THIS IS NOT FREE! You have to pay to add your logo to emails or it will have a base template saying "add logo here" sent to your customers.
Hi there! Maybe there is a confusion here. Our four default email templates are completely free to use. In these default templates, we get the logo from your store automatically or you can upload the logo to Shopify and send us the URL. Our custom template is available on the Awesome plan ($15/month) and gives you more customization options. If you're looking to send review requests that have your logo and match your branding, the default templates will suffice. If you're looking to collect store reviews instead of product reviews, the custom template would work best. Our team has reached out to clear out this concern, hope to reconnect and welcome you back soon!
Aug. 20, 2023
It didn't perform well and it does not have enough features like other review app does. It slows down the website. And I want a refund.
Thank you for your feedback. At Judge.me, we're always improving our app so if you could let us know which features you're looking for, we'll try and find a solution for you. Our team has also reached out to you to check on the speed issue and proceed with the refund. Hope to hear back soon!
Aug. 19, 2023
I am unable to write a review. Could you please help me on this. One more thing i have two shopify accounts.
Hi there, We would definitely be happy to help with the concerns in your 2 stores. Our team has reached out to you to sort this out. Looking forward to hearing back!
Aug. 14, 2023
There is so much unnecessary. Moreover, why do those who comment and ask questions have to be members of my site? I don't want my clients to be bothered about it. I did not like.
We're very sorry to hear that you're having an issue with our app. But rest assured that customers don't need to be a member to be able to review or ask a question. We have reached out to you and are happy to discuss a solution or setup that would work best for your store. Hope to hear back soon!
July 13, 2023
I don't know how this app ever got 5 stars. I'm thinking they're fake reviews! I keep getting hammered by spammers writing reviews not even closely related to our business! There's no way to block them either! Here's an example of one spammer that submits these to our website multiple times per day: Armanda Bella wrote a review about Love Spell Premium Scented Candle In 8oz Jar love spells My Dear friends online, My name is Amanda Bella And i live in USA, ohio, I have to give this miraculous testimony, which is so unbelievable until now. I had a problem with my Ex husband 2 years ago, which led to our break up. I was not myself again, I felt so empty inside me, my love and financial situation became worse, until a close friend of mine told me about a spell caster who helped her in the same problem too. His name is Doctor Jude. I emailed the spell caster and I told him my problem and i did what he asked of me, to cut the long story short. Before I knew what was happening, less than two days later my husband gave me a call and told me that he was coming back to me. I was so happy to have him back. The most interesting part of the story is that I am pregnant. Thanks to Doctor jude for saving my marriage and for also saving others' own too. Continue your good work, If you are interested to contact the great spell caster email address: virgolovespell @ gmail.com or contact him on whatsapp +. 2. 3. 4. 7. 0. 5. 1. 0. 5 . 2. 1. 5. 4 or his website; Virgolovespell.weebly.com If I could give negative stars, I would do exactly that!
July 11, 2023
Mustapa sucks, waited over 30minutes for him just to fuck up my store, dont trust him, he will do the same for you
Store
trimz
Using app
2 months
July 8, 2023
Absolutely sub-par support! I have used this app for over a year now and everything worked fine until the Shopify policy change..now photos of the reviews are not loading on the mobile version. This in turn makes the site unappealing and unprofessional looking - not good for business! I sent in photos to support showing different devices (iPad, iPhone android tablet) having the same issue. I even cleared the cookies and cache and used different browsers, used a private browser. I even called my sister in a different STATE and she is experiencing the same issue when she goes to the site. Support did absolutely NOTHING but gaslight me saying that the images are loading on their end. Tell me how 7 different mobile devices have the SAME ISSUE? Instead of working on the problem on their end, all they did was try to prove me wrong! FIX YOUR APP!
June 25, 2023
very slow app and doesn't work properly all the time. Just to load settings, it's extremely slow. Overrated app
Thank you for letting us know about your issue and sorry for the frustration. If you're checking in Safari, there might be a few configurations that could have caused this. Our team has reached out to you to find out the exact causes. Looking forward to connecting soon!
June 11, 2023
Their native email template editor is extremely outdated and frustrating. It was okay for 2010, maybe, but not nowadays. Emails look super basic, with no upsells, nothing. We wanted to use the Klaviyo integration, but they do not support languages, so you will redirect your French, German, etc., customers to write a review to the default store (English in our case). Amazing no one has taken care of this yet, considering how many reviews and downloads they have and how many years the app has been working. If you don't need much, the app has a free plan with the basics, but if you're serious about your customer experience, scaling, and so on, look elsewhere.
Thank you so much for your feedback! Our team is working hard to improve our Klaviyo integrations and also our email templates. We will let you know as soon as the localization is available. In the meantime, our support team has reached out to work with you on setting up the complete email flow using our native email template. Hope it helps!
May 24, 2023
Please do not deduction of any amount in my account i requested to you because my billing cycling showing your charges please i requested to you
Hi there! Sorry to hear that there has been confusion about when the charge was taken from your account. Since we have a 30-day money-back policy so merchants can explore our Awesome plan freely, we're happy to refund you for this charge. Please check your billing again and if you have any other concerns, please feel free to talk to us. Hope to have you back!
March 28, 2023
Profound disappointment when I learned that Judge.me isn’t able to collect reviews for Print on Demand “custom” products. For whatever reason, their engineers aren’t able to figure out the “base product” upon which custom products get created in Print-On-Demand applications. Because the resulting “product” is transient, they won’t attempt to collect a review on the product. PROFOUND disappointment given the fact that others have raved about the app…. I guess those who advocate for the app don’t have customizable products. So for those who DO have customizable product, BEWARE! This is not the review platform for you (or me)
Thank you for sharing your concerns with us. We're trying to optimize our app to fit all product types but in the meantime our support has been in contact with you to discuss a workaround. Hope it helps!
March 6, 2023
The email review form is not compatible with Outlook. So customers using Outlook as an email client on their computer will receive a broken Star rating form when they receive a review email. It's hard enough to get people to leave a product review; sending them a broken email is not going to help matters. Yes, there is text on the page "Trouble filling out the form? Directing the reader to "Write a review on the web" but again this is another hurdle the user has to jump to leave a review. I recommend choosing a different customer review app that directs the recipient to leave a review on a dedicated landing page, that way you avoid email client compatibility issues.
Hi, Founder and CEO of Judge.me here. We have email template settings that are optimized for Outlook. Our support team has reached out to you with the solution. Hope this helps! PJ
Feb. 28, 2023
Many features seemed good, but then I discovered, and it's a massive, deal-breaking BUT...If a customer unsubscribes from receiving reviews request etc emails via judge.me from a PARTICULAR store, then they are unsubscribed from ALL stores. A person should be unsubscribing from receiving requests from a particular store only. If I knew this I would never have joined the paid plan. Surely this can be resolved?! Who in their right mind would pay for such a system...