Judge.me Product Reviews App

We’re sorry to hear about the frustration you experienced, especially with preparing a CSV file for past delivered orders. That’s certainly not the smooth setup we want for our merchants. We’ve already reached out privately to offer hands-on help, including walking through everything together in real time so we can get things sorted quickly and make the process much easier for you. Thank you for bringing this to our attention, we’re here to help if you decide to give it another try.

We’re really sorry to hear about your frustrating experience. The issue you ran into with deleting imported reviews has now been fully resolved, and we’ve reached out privately to confirm everything is working as expected. Thank you for bringing this to our attention. If you ever need anything else, we're always here to help.

Thank you for your rating. We noticed there were no comments included, and we’ve already reached out privately to understand your concerns, especially around imported reviews and verification settings. We truly appreciate the feedback you shared and are working with you to clarify how review verification works across different sources and how we can better support your use case. If you have any other questions or need further assistance, we’re here to help.

We’re really sorry for the trouble you experienced with discount codes, we understand how frustrating that must have been. We’ve already reached out privately to investigate the issue in detail and confirmed that a small number of coupons were affected due to a rare email-format mismatch. This has now been fully resolved on our side, and all coupons are working correctly again. Thank you for bringing this to our attention. If you ever need help or have any questions, we’re always here to support you.

Thank you for your rating. We noticed there was no comment included, and we’ve already reached out privately to check in and understand whether anything isn’t working as expected. If you ran into any issues or have feedback to share, we’d really appreciate hearing from you, we’re here to help and make things right.

Lamentamos muito saber que a sua experiência não foi positiva. Isso está longe do padrão que queremos oferecer. Já entramos em contato diretamente para entender melhor o problema de acesso que você enfrentou e para ajudar pessoalmente a resolver tudo o mais rápido possível. Nosso time técnico já está investigando o erro de login na extensão, e ficamos à disposição para seguir ajustando o que for necessário no app, inclusive ajudando com a importação das avaliações, se desejar. Agradecemos seu feedback e a oportunidade de melhorar. Estamos aqui para garantir que tudo funcione corretamente na sua loja.

We’re very sorry to hear about your experience and completely understand how upsetting this felt. We’ve already reached out privately to investigate the TikTok Shop Sync issue in detail and to make sure you receive the support you need. From our side, we can see that reviews did sync successfully, but there may be a product-matching issue inside TikTok Shop that we’re ready to help diagnose together. We’ve also confirmed that once the issue is fully identified, we will process the appropriate refund for the affected period. We’re standing by for the screenshots or a quick call so we can continue the investigation and get this resolved for you as quickly as possible. Thank you for bringing this to our attention, we genuinely want to make things right.

Ci dispiace sapere che la tua esperienza iniziale non sia stata positiva. Alcune funzionalità avanzate richiedono effettivamente il piano a pagamento, ma tutte le impostazioni essenziali per raccogliere e mostrare recensioni sono disponibili anche nel piano gratuito. Ti abbiamo già contattato privatamente per capire meglio quali parti della configurazione non hanno funzionato come previsto e per aiutarti a sistemarle passo per passo. Saremmo felici di assisterti e assicurarti che l’app funzioni correttamente per il tuo negozio. Grazie per il tuo feedback, ci aiuta a migliorare continuamente.

We’re very sorry to hear about your disappointment and understand your concerns regarding the change to coupon eligibility. To clarify, this adjustment was made to stay compliant with Shopify’s Product Review Policy, which prohibits offering rewards only for positive or high-star reviews. This ensures that all feedback, positive or critical, is collected fairly and transparently. We’ve already reached out privately to explain the change in detail, and explore compliant alternatives that still let you reward your customers. We truly value your long-time trust in Judge.me and appreciate you sharing feedback that helps us uphold transparency and fairness for all merchants.

We’re truly sorry for the experience you had and completely understand how frustrating it must have been not being able to reach a human when you needed quick help. Unfortunately, our chat platform experienced a major outage caused by an external AWS incident, which temporarily prevented our agents from seeing new messages. While the situation was outside of our control, we know that doesn’t make it any less frustrating for you. We’ve since reached out privately to apologize. We’re also reviewing our backup processes to ensure merchants can always reach a human agent, even during rare outages like this. Thank you for your patience and for giving us the opportunity to make things right.

We’re sorry to hear that your experience didn’t meet expectations. We’ve reached out privately to better understand the issues you faced and see how we can improve things for you. Your feedback means a lot to us, and we’d love the chance to make your experience with Judge.me a better one.

We’re very sorry to hear about your recent experience and the frustration it caused. This definitely isn’t the level of service we strive to provide. We’ve already followed up privately to review your case in detail with our advanced technical team. After investigation, it appears the issue was related to how certain third-party apps (like product option apps) modify products in orders, which can sometimes conflict with how review requests are scheduled. While this kind of interaction is complex, we’ve shared your case with our product team to explore improvements and clearer handling in the future. We truly value your feedback, it helps us improve both our support and the app’s reliability. Thank you for bringing this to our attention.