Judge.me Product Reviews
Judge.me: Product reviews & star ratings with photos & video
Rating
5.0
feedback
27,890
chart
#15
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May 18, 2024
You built the transparency medals, but where is your transparency when you discreetly removed our chat
May 17, 2024
I was notified by customers that they were receiving email from me. Turns out it was from the app. I never activated sending from the app, it just started doing so. Beware!
May 16, 2024
I recently installed and utilized this app for reviews on my site. I started with the free version but it doesn't allow you to do much of anything. In order to fully test I did the trial and signed up for the "Awesome" plan.... After having support actually get email working, after many failed attempts from me, they wouldn't tell me what the problem was. Then The Facebook and Instagram push and auto push doesn't work. It fails all the time and just gets api errors from both. If you completely disconnect and re-add it "could" work one time then back to errors. Support was useless and just gave me the same instructions to disconnect and reconnect even after I told them it doesn't work. Lastly the app is plagued with navigation from pages to settings that don't exist, the documentation is seriously lacking and tells you to go to places that don't exist. This may have been a good app at some point but it is trash and so is the support.
May 11, 2024
Staff was very assuring & pleasing when it came to my questions if they can meet how my setup with my previous review app was. Once I made the switch it was just a bunch of 'I'm sorry we can't do that'. Initially they agreed to set everything up for me, but than they switched it to we meant we'll guide you... I still had to do 95% of the work & after everything it didn't look close to how they said it will. In general I found the setup very complex not user friendly. At least I now appreciate my old app way more...
May 10, 2024
One of the worst apps i used. They make you believe to give you free stuff but instead just a bait to get you to the paid plan. Do not fall for the trap of which looks nice on paper.
We're very sorry to hear that you were having an issue editing the email templates on our free plan. To confirm, the custom template, the one you were looking at, is available on our Awesome plan with full customizations and drag-and-drop editor. Besides that, we also have the default templates, which are completely free to edit and use. Our team has tried and reached out to clarify this concern. Hope to hear back soon!
April 28, 2024
Utilizzavo quest'app da anni con tantissimi e-commerce. Dopo vari aggiornamenti e un anno che non svolgo commercio online, sono tornato e l'ho nuovamente scaricata per il potenziale che AVEVA. Ora è tutto a pagamento, dal loro logo nell'email (di richiesta recensioni) fino al comando più basilare, come il titolo di un email. Poi le funzioni sono diminuite, non è più possibile inserire recensioni dalla home, un cliente che acquista 10 pezzi, non può e non vorrà mai inserire 10 recensioni, a meno che non sia un amico! Questo va a discapito nostro, proprietari di negozi online. Contattato più volte l'assistenza, in 3 persone non hanno potuto effettuare nessuna modifica perché l'app funziona solamente così, quindi la utilizzi o la disinstalli. Ho optato per la seconda.
Thank you for your feedback. We're very sorry to hear that we didn't meet your expectations when installing the app this time. For email templates, we have the (1) Custom templates on the Awesome plan with all customizations and the (2) Classic templates that you can adjust the logo and subject on the Free plan. For your other concern, could you please let us know if you're looking to have customers to be able to leave multiple reviews inside 1 review request email? If so, that's totally possible to achieve with either template above. Our team lead has reached out to clarify these concerns.We're more than happy to work with you to find a common ground. Hope to hear back soon!
April 25, 2024
After wasting 2 hours of my time, I deleted the app to find another one. Changing over from Product Reviews as a mandatory change from Shopify, this app was recommended. But they require their own .csv format which requires you to MANUALLY change each product link and date of review removing the TIME of the review manually and adding the LINK MANUALLY because it is different the the Product Views Export. Unless you are a new business, save yourself a nightmare.
We're truly sorry to hear that you were having an issue importing reviews from Shopify Product Reviews. To clarify your concerns, it is possible to use the export file from the Product Reviews app and import it to Judge.me, without having to change anything. The time and product links only need to be added manually if the store wants to create their own CSV file. Our team has reached out to you with the instructions. Our chat support is available 24/7 and is more than happy to import the files for you. Hope to hear back soon!
April 24, 2024
We needed assistance to install Judge.me, as we have an older site with some custom code. It took over a week for someone to respond, but once they did, it seemed that they did a good job of making the necessary changes. However, part of the functionality of our product pages got broken when they changed the code, and no one responded to multiple emails for help to resolve it. The app looks ok, but the support service is lousy.
Thank you for your review. We're really sorry for this error. We had a technical issue with our provider, causing many emails to not reach our inbox. We have fixed the issues, and will reply to all emails timely. Looking at your product pages, all seem to be working normally now. But if there's any other issue at all, please do let us know. We'll get it sorted!
April 23, 2024
This app worked great for us in 2020 and 2021. However, the app's settings change every time it updates, leading to poor email delivery and overwriting the changes we made. When we contact support, they can't explain why some settings changed without our consent. They are rude at best and make you feel like they are doing you a favour by talking to you. There is no option to moderate unfair reviews (a disgruntled customer leaves multiple negative reviews using different email IDs or from the same ID). All you can do is hide the review, affecting the "Transparency medal". While you can hide the medals on your website, they are still displayed on the JudgeMe website. We are perfectly OK with negative reviews from customers. It helps us understand where we could do better. However, when a customer uses the review system to damage my company or have their way, my business must have the right to defend itself by hiding or removing the review without consequence (the transparency rating in this case). Judgeme does not understand this problem. While Judgeme is still the most affordable app in the market, more is needed to make us stay. We have grown to a level where we can pay for better performance and service. We are already looking for another app, and it will only be a matter of time before we leave Judgeme.
Thank you for your feedback about moderating unfair reviews, especially when someone uses the same email to leave multiple reviews. Our product team has noted this down to improve our app's logic. Our team lead has also reached out to you to make sure all of your concerns are now resolved. If you have any other issues or suggestions, please do let us know. We take our merchant's feedback very seriously and we hope to accompany you and your business now and in the future.
April 8, 2024
I cancelled my subscription on April 3rd through Shopify and uninstalled the app right after that and was just billed for another month. I was switching themes and was just doing a website overhaul but didn't want to pay for it during this time. Any app and Shopify should have accurate billing practices in my opinion. You know this isn't the first time that I have had problems with billing practices from apps in the Shopify app store. This is why I purchased a theme that will handle everything without using not even one app. The billing practices are very questionable in my opinion.
Hi there, thank you for the review. Upon checking, the store was upgraded on Feb 23. That means, the billing cycle is Feb 23 - Mar 23, and then Mar 24 - Apr 23. Since all monthly Shopify charges are paid in advance, a charge was already generated on Mar 24, which will cover the entire Mar - Apr cycle. Because of this, the charge appeared on your bill when you uninstalled in April. Having said that, we've gone ahead and refunded you for this billing cycle. Our team has reached out to you to confirm that the refund has gone through. Please reply to us anytime, and if you have any other concerns about the billing practices, we're more than happy to assist.
April 2, 2024
my clients keep writing reviews to me AND no one can read or see them on my website this app doers nor allow any other customers to read, see or look at all the revies i keep getting , completely disappointedm
Sorry to hear that you were having an issue with the reviews. Upon checking, as autopublish was disabled, the reviews needed to be curated before they could show up on your live store. Our team has contacted you to re-enable reviews autopublish so all should be good now. If there's anything else we can help, please don't hesitate to contact us.
March 27, 2024
WORST COSTUMER SERVICE EVER, 30 MINUTES WAIT FOR INITITAL QUESTIONS... AWFUL DESIGN IS JUST HORRIBLE, INTRUSIVE, SHOPIFY AND THIS FORCED CHANGE IS JUST LAME. THEY ALSO SHOW EXTERNAL LINKS TO THEIR OWN WEBSITE TAKING COTUMERS AWAY FROM YOURS, AND.. YES... IN ANOTHER LANGUAGE... WOW... THEY WILL CONTINUE TO PUSH FOR PAY VERSION FOR MINOR CHANGES AT EVERY CHANCE THEY´VE GOT
Thank you for sharing your review and we truly apologize for the delay as well as the experience you have. Having to wait 30 minutes for a request to finish is not what we want. We've worked with the agent handling your conversation to make sure it won't happen again in the future. Regarding the design, we understand that changes can be difficult and we're happy to help with whatever we can. However, since all customization requests take time to be implemented and tested, please allow us some time to make sure everything works as expected in your store.
March 20, 2024
Due to the fact that you don't offer the option to ask and your descriptions are misleading, I'll ask here: Will the paid version of the app give me the ability to translate widgets into Polish???
Thank you for reaching out and sharing your concerns. We understand the importance of clarity in our descriptions. We will check this to make sure the information is correct. Regarding your question, you can definitely change the default language of our widgets and email to Polish on the free plan. On the Awesome plan ($15/month), you can customize these translations even further. Our team has reached out to offer more information and instruction. Please feel free to reach us anytime via chat or email.
March 19, 2024
rubbish drop shipping is so useless and this app doesn't even work don't even bother with this shitheads one star because i cant even give well deserved zeroo you fools DROPPSHIPPING IS DEAD!!!!
Thank you for your review. We understand dropshipping may not be the right fit for everyone, and we apologize if our app did not meet your expectations. If there are specific issues you encountered with the app, we would appreciate it if you could provide more details so we can investigate it for you. Our team has reached out to you directly. Hope to hear back soon!
March 14, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and would like to understand more about your experience. Our team has reached out to you directly. If you could provide us with additional details, we'd be more than happy to address any concerns you may have.
Feb. 16, 2024
Poor app. It fills your site with stuff customers needs to accept in order for them to be compliant i guess. I dont really know why they have all that text. It makes customers onsecure is my opinion.
We're sorry to hear about your experience with our app. We aim to ensure compliance with legal requirements and protect both merchants and customers. The text displayed is often necessary to inform customers about their rights and data usage, ensuring transparency and trust. We understand your concerns about overwhelming customers and have taken your feedback into consideration to improve the user experience.
Feb. 11, 2024
app is terrible. cannot detect duplicate reviews on import. cannot bulk delete reviews. cannot even delete data by uninstalling the app. only thing you can do is email them and they do it manually. don't have time for that.
Thank you for your review. Based on your context, to avoid duplicated reviews without having to reach out to us, you can either: - Undo the previous import (at the bottom of https://judge.me/import) then import a new file - Or make use of our bulk delete option for imported reviews (available in the Reviews dashboard https://judge.me/index when you select multiple reviews) We'll consider your feedback for further improvements. In the meantime, hope the 2 suggestions above could help.
Feb. 2, 2024
I have tried to get a refund for 6 months of unauthorized charges, when I contact them they balmed Shopify, now Shopify is tying to get in touch with them and all we get are crickets, I never authorized any charges for the last 6+ months and on top of that my store has been deactivated for the last two years!! Quick on charging your credit card but not as much when you have a complain about billing, I have been waiting for a refund for months now, hopfully someone will respond to our emails now...
Hi there, We're sorry to hear that you're having a delay with the 6-month refund. It's never pleasant to have to wait for a refund. However, when checked, we weren't able to find a previous conversation on this. We could also only find 1 payment event, which was from a trial so there was no charge for it. Our team has sent you a follow-up email. Please feel free to reply to us anytime. We're more than happy to investigate this further for you.
Jan. 17, 2024
This app is terrible, i imported all of my Etsy reviews and only 2 of them show up and they don't even show properly. When I try to contact the about it the screen freezes. Completely useless
Hi there, We're very sorry to hear that you're having issues importing your Etsy reviews. Upon checking, it seems the reviews have been imported, but as Store reviews, which is why they didn't show on your product page. Our team has sent you an email with the next step to import these reviews to their correct products. We'll also check with you why the Chat function is not working on your store. Hope to hear back from you soon!