Judge.me Product Reviews App

Merci d'avoir pris le temps de partager votre avis. Il semble qu'il y ait eu un petit malentendu : votre commentaire concerne votre expérience avec un produit au collagène et semble avoir été destiné à être publié comme avis produit sur une boutique, plutôt que comme avis sur l'application Judge.me. Nous vous avons contacté directement afin de clarifier la situation. Nous avons également profité de l'occasion pour vous proposer notre aide avec la configuration de Judge.me. Votre Review Widget est déjà installé, et notre équipe sera ravie de vous accompagner pour configurer les autres widgets, importer vos avis existants ou vous aider avec toute autre fonctionnalité dont vous pourriez avoir besoin. Nous espérons avoir l'occasion de vous aider à profiter pleinement de Judge.me et restons à votre disposition.

Thank you for your feedback, and also for recognizing how committed our support team has been to helping. We're genuinely sorry that some of that assistance ended up creating additional frustration. You came to us expecting changes to the Judge.me widgets to be made safely without affecting unrelated parts of your storefront, and that's a completely reasonable expectation. We've since conducted a detailed review of the changes made to your theme. While most of the adjustments were specifically isolated to Judge.me, we did identify one instance where our handling of a styling conflict affected a broader storefront element and caused your Add to Cart button to disappear. The change was reverted, but we fully acknowledge that it should not have happened in the first place. We've now documented a safer approach for your store so that any future Judge.me styling fixes are carefully isolated and don't interfere with other storefront elements. We've also committed to making no further changes without your explicit approval. We've shared the proposed fix with you and are currently waiting for your confirmation before proceeding. Thank you for your patience and for giving us the opportunity to investigate this properly.

Merci beaucoup pour votre retour détaillé et pour vos compliments sur l’application ! Nous comprenons tout à fait votre souhait de disposer de davantage de possibilités de personnalisation, notamment pour adapter les widgets à une boutique au design minimaliste ou premium. Certaines options avancées de personnalisation sont effectivement réservées au plan payant. Cependant, même avec le plan Gratuit, plusieurs éléments visuels peuvent être adaptés, notamment via l’éditeur de thème Shopify. Notre équipe support peut également vous accompagner gratuitement pour voir ce qu’il est possible d’ajuster selon le rendu que vous recherchez. Nous vous avons contacté directement afin de mieux comprendre vos besoins et de vous proposer notre aide, même si l’application a depuis été désinstallée. Merci encore pour vos suggestions.

Thank you for your feedback and for continuing to work with us. We reached out directly to clarify how review verification works and also explained how you can enable manual moderation if you'd prefer to review submissions before they are published. Since then, we've been glad to continue assisting you with your questions and widget setup. We understand that you prefer to manage the changes yourself rather than provide collaborator access, so our team has been providing step-by-step guidance whenever needed. We're happy to see you continuing to explore Judge.me, and we'll remain available whenever you have questions or need help getting your setup exactly the way you want it.

Ci dispiace sapere che il problema non sia stato risolto completamente e ti ringraziamo per aver condiviso il tuo feedback. Dopo aver esaminato le tue precedenti conversazioni con il nostro team, abbiamo individuato che potrebbe essere rimasto un problema con le date delle recensioni importate. Ti abbiamo contattato direttamente per capire esattamente come vorresti che venissero aggiornate e ci siamo offerti di occuparci noi della preparazione del file e della reimportazione, così da rendere il processo il più semplice possibile per te. Se invece la tua recensione si riferisce a un altro problema, faccelo sapere. Saremo felici di continuare ad assisterti fino a quando tutto sarà risolto correttamente.

Thank you for your honest feedback. We're glad our support team was able to help whenever you reached out, but we also understand that needing to contact support multiple times isn't the ideal experience. Setting up a review solution should feel straightforward, and it's clear we have room to improve in that area. We especially appreciate your comments about our guides and tutorials. While we provide extensive documentation, we understand that written instructions don't always translate easily to every store setup or use case. Feedback like yours helps us improve both our onboarding experience and the educational resources we provide. We've shared your suggestions internally, including the need for clearer, more practical tutorial content to complement our help articles. Thank you again for taking the time to share your experience and for giving Judge.me a try. If you ever need assistance, our team will always be happy to help.

Thank you for taking the time to share such detailed feedback. We understand why the setup process felt confusing. In particular, your comments about the product-matching requirements for Etsy sync and the wording of the "Import" button after review mapping were both very valuable. Following your feedback, we reviewed the import workflow internally and shared your suggestion regarding the button labeling with our Product team. We agree that the action could be clearer in that context. Regarding Etsy synchronization, the root cause was that your Etsy listings and Shopify products could not be matched automatically. Since then, we've enabled access to our newer manual product matching workflow, which allows merchants to create a persistent connection between Etsy listings and Shopify products so future reviews can sync automatically without repeated manual imports. We appreciate the time you spent working through the setup process with us and the constructive feedback you provided along the way. Feedback like yours helps us improve both the product and the onboarding experience for future merchants. If you need any assistance with the Etsy sync setup or anything else, our team remains happy to help.

Thank you for your detailed feedback. We’re glad to hear you liked the review widget itself, but we completely understand your frustration around the TikTok Shop integration setup. You’re right that plan requirements should be communicated more clearly and earlier in the process to avoid unnecessary confusion and setup time. After reviewing your case, we’ve already escalated the UX flow internally so our Product and Design teams can improve how these limitations are displayed, especially around disabled integration settings and onboarding visibility. We truly appreciate you taking the time to explain the experience so clearly, feedback like this helps us improve the onboarding experience.

We’re sorry for the frustration you experienced. After investigating your case, we identified and fixed the issue causing deleted products to remain visible instead of being marked inactive. We also followed up to help troubleshoot the product sync and AliExpress import issues further, as those require specific product examples to properly investigate. At the moment, we’re still waiting to hear back from you with a few sample products/links so we can continue checking the remaining concerns together. We’d still be very happy to help get everything fully sorted if you’re open to reconnecting with us.

Thank you for your feedback, we really appreciate it! We noticed your comment about manual reviews and reached out privately to better understand what you’d like to improve. Whether it’s manually sending review requests or managing reviews more flexibly, we’d be happy to help you get the most out of it. Feel free to get back to us anytime, our team is here to assist.

Thank you for taking the time to update your review, we truly appreciate it. We’re really sorry for the experience you had initially, especially in such a difficult situation involving abusive content. You were right to expect faster and clearer handling from our side, and we acknowledge that we should have addressed it sooner. Your case has been very valuable for us. It helped highlight gaps in how we handle reports involving harassment and inappropriate content, and we’ve since improved our internal processes to respond more effectively in similar situations moving forward. We’re glad we were able to resolve this with you, and we truly appreciate your patience and fairness throughout.

Thanks for your review! We appreciate you giving Judge.me a try. If there’s anything you’re still testing or unsure about, feel free to reach out, our team is always happy to help and make sure everything works the way you expect.