Judge.me Product Reviews
Judge.me: Product reviews & star ratings with photos & video
Rating
5.0
feedback
27,890
chart
#15
All reviews
Rating Breakdown
Jan. 25, 2024
Great app and for free but it doesn't suit us because you can't send requests in multilanguage but you can translate the widget in multilanguage. There ıs a glitch I think. Anyway still it is one of the best option to start
Dec. 26, 2023
Nice, but no multi-language support. They will tell you to install another app to to the transalation, but this is probably conflicting with the existing transaltion app on your Shopify Website and doesn't solve the problem with the emails to be sent to customers asking for reviews. It's 2023 and multi-language support should not be a pain. Please guys, improve your app.
Dec. 25, 2023
The App seems great but I'm having a hard time for my actual reviews to show up.
Hi there, Thank you for letting us know about the issue, sorry to hear that you're having a hard time showing the reviews. Upon checking, it seems you have managed to show the reviews now. Great work! In case you have any other difficulties while using the app, please don't hesitate to contact our 24/7 support team. We'd be more than happy to help.
Nov. 25, 2023
Its aight, but other aps have more control. You can't really regulate reviews on this app, not too user friendly. Definitely not as optimal as some of the back in the day review aps. Too much eye noise, too many menus for something which should be pretty simple and user easy. Lots of fancy bells and whistles. If you're into that kind of stuff, this app may be for you. If you're looking for something simple, bare bones, this ain't it. Customer service is good.
Hi there, Thank you for your detailed feedback. You're right, the app could have been simpler and easier to use. And as a matter of fact, we have redesigned our entire UI to achieve that while still keeping all current features and adding new ones. In case you want to give this new version a go, we'd be thrilled to have you back!
Oct. 26, 2023
Just tried to install not working for me. then contacted not responding. I respect other peoples review, but waiting response. I will increase the review depend on funtionality. Thanks.
Hi there, Thank you for your feedback and sorry to hear that the installation didn't work well for you. Upon checking, our team had replied to your emails. Hope they didn't end up in spam :( But besides emails, we also have a live chat team 24/7. Please do feel free to reach us anytime.
Sept. 8, 2023
It doesn't offer much in the free plan, would have liked to remove the branding from emails and also get photo reviews included in this.
Hi there! Thank you for your review. We just want to let you know that the photo reviews feature is completely free to use. Disabling branding is, in fact, available on the Awesome plan, but we have observed that customers are more likely to leave a review if the email is Judge.me branded. Our team has reached out to you to discuss this and the other features you're looking for on the free plan. Looking forward to connecting soon!
Aug. 29, 2023
I am basically satisfied with the functionality. However, I am currently stuck with an issue regarding the correct reflection of edited review titles and anonymous names of reviewers on the online store, as per customer requests. While I have received responses from customer support, their explanations frequently contradict each other. This has led both me and the customers to confusion about where the thread of problem-solving lies. I believe that having the function to edit reviews from the dashboard without causing inconvenience to customers is essential, but it seems that this functionality is not working correctly. I requested the customers to take action to disapprove the edits, but even after taking the action that should revert the review to its original state, nothing seems to change.
July 28, 2023
Was loving it until recently. I had an entire review page for my customers, even made a QR Code card to send them straight there, but as of recent my review page completely disappeared. I didn't know why until I went into their app and saw they made the review page function a "$15 paid plan only" Which I don't have because I'm a tiny business and I'm sorry but $15 a month for a review page is way too much when you start adding up everything else as a solo business owner. And to also not be notified was kind of messed up
Sorry to hear that you were having an issue with the All Reviews Page, but maybe there has been a slight misunderstanding here? The Reviews page is always a part of the Awesome plan and we'd definitely try and notify merchants in case we add or update our features. Regardless of the reason, we have reached out to you to get the QR code back on track. Hope it helps!
May 2, 2023
The tool wasn't super easy to setup. Their instructions do not quite match the process (as if Shopify has been updated since they made their tutorials, but they haven't updated the tutorials). Their email customer support redeemed them though; they were quick and were able to install the widget as desired.
Thank you for letting us know about your issue with the instructions. We will try our best to make sure all documents are up-to-date. In the meantime, please feel free to reach us any time you need. We're here to help 24/7!
Feb. 8, 2023
I so far really like it. This App is super easy to use so far and I even got an email from an actual person saying they went and checked on my website to make sure it works so Thanks whomever you are!!! Lol
July 24, 2022
Overall good app but lacking a lot in terms of visual customization. You need to add code to change the colors of simple things like the "write a review" and "submit" buttons, the email templates aren't very nice to look at either. But customer support has been good so far.
May 22, 2022
Been using this app for quite some time now and was very happy with the service. However, recently they made a change to the application where only the initials of the reviewer are shown for unverified reviews. This is a challenge for us as we collect genuine reviews through whatsapp, but they are considered unverified by Judge.me. Hence only the initials are shown, and this brings down the credibility of the product page.
April 29, 2022
The app is great however it has limitations that need to be corrected. If you have many products and group the reviews Google Merchant will give you an error on the reviews and will not show them due to 'too big'. A workaround is to break the single XML file into multiple smaller files and submit it as a zip file which Google recommends and accepts.
April 26, 2022
I am new with the app, but like what I see so far. I look forward to being able to provide a more complete rating!
April 7, 2022
ABAKA COMPANY (ABAKA + CO) UPDATE - 04/07/2022 The app doesn't allow you to upload your company logo if you are in the free plan. You have to upgrade to the Awesome Plan. I wish I would have known this before installing the app. It defeats the whole purpose when you can't even put our own logo. The email template has some generic photo of a letter "J" which looks awful when I sent an email to myself to test it. I just recently opened my store and still trying to figure out everything. I had a little problem with the review placement and Lam was there asking me if he can do anything for me. Customer service is great, very quick to respond. Very happy with this app so far and it's definitely a must have if you have an online store.
Feb. 21, 2022
The free version is very limited. Colours in email template cannot be changed so you quickly understand you have to go to pro plan. Also, the images in the emails don't show up correctly on Outlook making the email all messed up (the images are way too big). Altough the customer support is amazing, I wouldn't recommend this app.
Hi, Founder and CEO of Judge.me here. We fix images on Outlook to extent possible, with custom rendering where possible. Unfortunately the Outlook issue can not be solved 100% by anyone i.e. any review app. If a very large percentage of your users are using Outlook, we recommend sticking to the text based email templates. Our support has been in touch to help optimize your Judge.me settings for your use case. PJ