Judge.me Product Reviews

Nov. 28, 2023

We have been using this app for a while now and are actually very excited about it. It works very well and has many integrations and options. The support is also fast, friendly and good. The only thing that bothers us and our customers (there are some complaints about it) is the forced entry of the email address in a review. This makes absolutely no sense. Especially if you order as a guest. That's why we can only recommend the app to a limited extent.

Nov. 25, 2023

Its aight, but other aps have more control. You can't really regulate reviews on this app, not too user friendly. Definitely not as optimal as some of the back in the day review aps. Too much eye noise, too many menus for something which should be pretty simple and user easy. Lots of fancy bells and whistles. If you're into that kind of stuff, this app may be for you. If you're looking for something simple, bare bones, this ain't it. Customer service is good.

Oct. 26, 2023

Just tried to install not working for me. then contacted not responding. I respect other peoples review, but waiting response. I will increase the review depend on funtionality. Thanks.

Oct. 24, 2023

Oct. 23, 2023

This app hasn't been the easiest to work with, but I'm making my way through. I initially hired a specialist to get me going and now learning my way through using the app. I just utilized their online chat help today 10/23 to get a csv file uploaded to initiate a manual review request. The agent was super helpful and he helped me get the task completed!

Sept. 8, 2023

It doesn't offer much in the free plan, would have liked to remove the branding from emails and also get photo reviews included in this.

Aug. 29, 2023

I am basically satisfied with the functionality. However, I am currently stuck with an issue regarding the correct reflection of edited review titles and anonymous names of reviewers on the online store, as per customer requests. While I have received responses from customer support, their explanations frequently contradict each other. This has led both me and the customers to confusion about where the thread of problem-solving lies. I believe that having the function to edit reviews from the dashboard without causing inconvenience to customers is essential, but it seems that this functionality is not working correctly. I requested the customers to take action to disapprove the edits, but even after taking the action that should revert the review to its original state, nothing seems to change.

July 28, 2023

Was loving it until recently. I had an entire review page for my customers, even made a QR Code card to send them straight there, but as of recent my review page completely disappeared. I didn't know why until I went into their app and saw they made the review page function a "$15 paid plan only" Which I don't have because I'm a tiny business and I'm sorry but $15 a month for a review page is way too much when you start adding up everything else as a solo business owner. And to also not be notified was kind of messed up

May 2, 2023

The tool wasn't super easy to setup. Their instructions do not quite match the process (as if Shopify has been updated since they made their tutorials, but they haven't updated the tutorials). Their email customer support redeemed them though; they were quick and were able to install the widget as desired.

Feb. 8, 2023

I so far really like it. This App is super easy to use so far and I even got an email from an actual person saying they went and checked on my website to make sure it works so Thanks whomever you are!!! Lol

July 24, 2022

Overall good app but lacking a lot in terms of visual customization. You need to add code to change the colors of simple things like the "write a review" and "submit" buttons, the email templates aren't very nice to look at either. But customer support has been good so far.

May 22, 2022

Been using this app for quite some time now and was very happy with the service. However, recently they made a change to the application where only the initials of the reviewer are shown for unverified reviews. This is a challenge for us as we collect genuine reviews through whatsapp, but they are considered unverified by Judge.me. Hence only the initials are shown, and this brings down the credibility of the product page.

April 29, 2022

The app is great however it has limitations that need to be corrected. If you have many products and group the reviews Google Merchant will give you an error on the reviews and will not show them due to 'too big'. A workaround is to break the single XML file into multiple smaller files and submit it as a zip file which Google recommends and accepts.

April 26, 2022

I am new with the app, but like what I see so far. I look forward to being able to provide a more complete rating!

April 7, 2022

ABAKA COMPANY (ABAKA + CO) UPDATE - 04/07/2022 The app doesn't allow you to upload your company logo if you are in the free plan. You have to upgrade to the Awesome Plan. I wish I would have known this before installing the app. It defeats the whole purpose when you can't even put our own logo. The email template has some generic photo of a letter "J" which looks awful when I sent an email to myself to test it. I just recently opened my store and still trying to figure out everything. I had a little problem with the review placement and Lam was there asking me if he can do anything for me. Customer service is great, very quick to respond. Very happy with this app so far and it's definitely a must have if you have an online store.

Feb. 21, 2022

The free version is very limited. Colours in email template cannot be changed so you quickly understand you have to go to pro plan. Also, the images in the emails don't show up correctly on Outlook making the email all messed up (the images are way too big). Altough the customer support is amazing, I wouldn't recommend this app.

Oct. 11, 2023

Update End of 2023: Still the same issues after 2 years. I have been using this app for almost 2 years now, it is good for stores with only one language but it lacks multilingual features: - product names are not translated (in both email and widgets) - product urls are not translated (in both email and widgets) - shop urls are not translated (in both email and widgets) - coupon email is not translatable - verify email is not translatable - reviews can not be translated Shopify Multilingual APIs have been released almost 3 years ago. It is definetely time to upgrade this app to support these APIs completely or we will continue to loose potential reviews or also sales (from coupon email because they are not translated, but they are only on the main language).

Oct. 11, 2021

I use Judge.me to collect and manage customer reviews and display them on my site. It's very easy to use, and does the job well even on the free plan!

Nov. 2, 2021

UPDATE: Unfortunately, we had to decide not to use Judge.me. Reasons: They don't support POS purchases and it is quite difficult to send manual review requests. Both features are crucial for us. According to the support, there is no intention to implement those in the somehow near future. ######## Great product. Tolle App, sehr gut konfigurierbar, sogar mehr Möglichkeiten, als es auf den ersten Blick. Gut auf deutsche Verhältnisse anpassbar. Und nicht zuletzt ein unglaublich guter und blitzschneller Support. Hut ab! Wir werden Judge.me auch bei unserem nächsten Projekt, das im Fertigwerden ist, einsetzen.

Sept. 16, 2021

it is helpful for judge.me badge to be in our header for both you and me. I specified exactly how I wanted this be and provided a screenshot ... but still painstakingly had to guide the process step-by-step ... and even then the badge was not tested by your developer to be clickable ??