Judge.me Product Reviews App

Thank you for your feedback, and we're glad to hear you've found the app's widgets and customization options useful. We're genuinely sorry about the experience you had with the Etsy integration, particularly after spending two days manually matching your products. When you asked us whether reconnecting Etsy would affect your existing matches, we incorrectly reassured you that they would remain. Because your products had been manually matched rather than automatically matched by SKU, reconnecting cleared those mappings. We should have identified this before advising you to proceed. Unfortunately, after investigating with our development team, we confirmed that the previous mappings cannot be restored. We've offered to recreate the mappings for you manually if you provide us with a list of the corresponding Etsy and Shopify products, so you don't have to repeat all of that work yourself. We're also continuing to investigate the separate issue you've reported with reviewer names appearing as “Etsy customer.” We sincerely apologize for the time and frustration this has caused, and our team will continue working with you on the remaining issues.