Judge.me Product Reviews App
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This app is horrible. IDK why it has 5.0 stars for 45K reviews. I guess they're good at getting their own reviews but everything has been really messed up when I use this app. First off when I made the review request template then send the test scheduling it did not automatically open to the review page, it opened to my website. Why would the review app not automatically set to open to a review page? I could not find where to edit this link because it was not available to edit in the template page. So I had to message the CS and it had to walk me through where to find it. Next I set up the review to have 2 reminders. It has been over a month and no reminders have been sent. Again, cannot figure out where to edit that so am again in a conversation with the CS so they can hold my hand and walk me through it. But somehow it is taking me 5x to ask the same question in order to get the result. Im not asking anything crazy, just how to adjust the time in between review request emails. I hate this app. There is no way this is the best one on the market. Oh! And lastly, it shows the stars and quantity of reviews on my website but has no where for the customer to click and read the reviews. Im sure there is some way to edit it and I just cant find it. Per usual.
We're very sorry for the frustrating experience you've had with our App, especially as several parts of the review collection setup weren't working as expected. After investigating, we found that customers were initially being directed to product pages where the Review Widget wasn't installed. We've since changed this so they're directed to the external review form instead. We also confirmed a technical issue that caused some reminder emails not to be scheduled correctly and reported it to our development team. We've also offered to configure your Star Rating so customers can easily access and read your reviews. We've reached out several times and tried to contact you by phone, but unfortunately haven't been able to reconnect with you yet. We understand how frustrating it is to need support for what should be a straightforward setup, and our team remains available to help resolve the remaining issues.
This is the only review app you should be using. The free version was good enough for me. Thank you for this amazing app.
Great product, great service and amazing support team. Can't wait for them to beat Klaviyo with emails now.
Abraão was excellent - thank you for your work.
We use Judge.me for our Shopify store and are very happy with it. The app is easy to use, reviews are displayed nicely on our website, and customers can also add photos to their reviews. Managing and responding to reviews is straightforward, and the integration with Shopify works well. Customer reviews are very important for a small business like ours, and Judge.me makes the whole process simple and professional. Definitely recommended! — Koers Design
Hätte mir nicht gedacht, dass ich so zufrieden sein werde mit dieser App. Man sammelt wirklich sehr leicht Bewertungen und es funktioniert alles ohne Probleme
Ran into a small issue during the installation but Yassine was super quick to help and guide me through this hickup within seconds. Was ready to install and use the app, with settings set up the way I want it, in absolutely no time. Am very excited to use this app.
extremmly good service! Thank you very much! Faissal!
Great app. Shows review preview of our business to our customers. In a way it is our voice for our customers.
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