Judge.me Product Reviews App

Thank you for taking the time to share such detailed feedback, we truly appreciate it. We’re sorry to hear that the initial setup felt frustrating and that some important details (like SKU matching for Etsy sync and automatic review request emails) were not clear upfront. You’re absolutely right that better onboarding and clearer guidance would have saved you time, and this is something we’re actively working to improve. We also want to acknowledge your point about our AI support, while it aims to provide quick help, it’s clear that in your case it caused confusion rather than clarity, and that’s not the experience we want. We’re continuously improving this to ensure more accurate guidance. We’re glad to hear you’ve now successfully imported your reviews, and we’re continuing to work with you directly to optimize things. Thank you again for your honest feedback, it’s helping us improve both the product and the onboarding experience for all merchants.

We’re glad our support team was able to step in and help resolve the issue. We understand your concerns regarding the previous AI experience, and your feedback is valuable as we continue improving how we balance automation with human support. We’ll do our best to provide consistent, reliable assistance going forward, and we’re always here whenever you need help.

Thank you for sharing your feedback, and we’re glad to hear the App worked well for its intended purpose. We’re sorry the emails became frustrating. From what we could see on our side, the messages sent were system notifications related to Etsy review syncing (typically sent about once every 7 days to report sync status). They’re meant to keep merchants informed, but we understand that frequent notifications can feel overwhelming. We’ve reached out privately to better understand which emails you received so we can review and improve how these notifications are handled in the future. Your feedback is very helpful for us to refine the experience.

Muito obrigada pela sua confiança! Falámos por telefone e ficámos muito contentes por saber que os reviews já estão atualizados nos seus produtos. Combinámos também rever as configurações da loja consigo para garantir que tudo está otimizado e a funcionar da melhor forma possível para ajudar nas suas vendas. Na próxima semana entraremos novamente em contacto, como combinado, para esclarecer todas as suas dúvidas com calma e ajustar qualquer detalhe necessário (incluindo a questão da imagem do produto que mencionou). Estamos aqui para apoiar a sua loja e fazer com que o Judge.me seja uma mais-valia real para o seu negócio. Conte connosco.

レビューありがとうございます。 現在、Judge.meでは顧客向けメールやレビュウィジェット（ストア上に表示される部分）は日本語対応しておりますが、管理画面（ダッシュボード）はまだ日本語に対応しておりません。 ご不便をおかけして申し訳ありません。このご要望はすでにプロダクトチームに共有しており、今後の改善項目として検討されています。 もし特に日本語対応が必要な箇所がありましたら、ぜひお知らせください。より良い体験を提供できるよう改善に活かしてまいります。

Thank you for your feedback, we’re sorry the design editor felt limiting. We’ve reached out privately to learn more about what felt restrictive so we can better understand your workflow and improve the UX moving forward. If you’re open to sharing a few specifics (e.g., styling, layout, mobile behavior), we’d really appreciate it, and we’re happy to help with your setup in the meantime.

Thank you so much for the kind words, we’re really happy to hear you think Judge.me is a great app! We’d genuinely love to understand if anything felt unclear, missing, or could be improved. We’ve reached out privately to check in and offer help, whether it’s fine-tuning widget placement, improving the on-site display, or making sure you’re getting the most value from the app. Thanks again for your support, we’re always here if you need anything.

Thank you for your detailed feedback, and we’re sorry for the confusion during your initial setup. We completely understand how disappointing it is to upgrade expecting full control, only to run into limitations like font-size adjustments. To clarify: while the Smart template has more limited styling controls, our Custom email templates (available on the Awesome plan) do allow font-size and styling adjustments via the HTML/CSS editor for more granular control. We’ve followed up with you privately to walk through the available options and ensure your disclaimer text can be formatted exactly as you need. Thanks again for flagging this, feedback like yours helps us improve both the product and how we communicate capabilities during setup.

Thank you for your rating! We noticed there wasn’t any comment included, so we reached out privately to check in and understand your experience. If there’s anything that didn’t work as expected or something we could improve, we’d really appreciate your feedback, we’re always here to help.

Thank you for your rating. We’ve already reached out privately, as well as by phone, to provide the information you needed and make sure all your questions were fully answered. If there’s anything else we can clarify or improve, we’re here and always happy to help.

Thank you for your feedback, we’re glad to hear you had a good experience with our human support team, and we’re sorry that the AI assistant wasn’t able to fully resolve your request. We’ve already reached out privately to explain the limitations around removing individual Shop App reviews, as this is controlled by the Shop App itself. If there’s anything else you’d like help with or any way we can improve your experience further, our team is always here to assist.

Thank you for your feedback, we’re glad to hear you had a fast experience with our support team! We also noticed your comment about customization, and we’ve already reached out privately to explore the specific options you’re looking for and offer solutions. If there’s anything else you’d like to adjust or personalize, we’re always here to help.

Thank you for your rating! We noticed there wasn’t a comment, and we’ve already reached out privately to make sure everything is working smoothly with your setup. If anything felt unclear or didn’t work as expected, we’d be happy to help and make your experience even better.

Thank you for your rating! We noticed there weren’t any comments, and we’ve already reached out privately to follow up on your recent chat about the Awesome plan and feature setup. If there’s anything that didn’t quite meet your expectations, we’d love to hear your feedback and make sure everything’s working perfectly for you.

Vielen Dank für Ihr Feedback, und es tut uns leid, dass Sie Ihre Einstellungen und Bewertungen eine Zeit lang nicht sehen konnten. Wir haben Sie bereits per E-Mail kontaktiert, um das Problem gemeinsam zu untersuchen. In vielen Fällen hängt dieses Verhalten mit Browsereinstellungen oder Erweiterungen zusammen, die das Laden der App blockieren. Wir helfen Ihnen gerne dabei, das Schritt für Schritt zu beheben, damit alles wieder wie gewohnt funktioniert. Vielen Dank für Ihre Geduld – wir möchten sicherstellen, dass Sie bald wieder uneingeschränkt auf alle Inhalte zugreifen können.

Thank you for your feedback, and we’re sorry for the wait while you were looking for help earlier. We’ve since followed up directly, identified that the issue was caused by a duplicate widget on your product page, and have now fixed it. Everything should be working properly again, but we’re here and happy to help with any further adjustments you’d like!