Judge.me Product Reviews App

Jan. 4, 2024

So far everything looks great. We just installed the app, so time will tell of course. Support was extremely fast and helpful when I ran into a snag during the install. *Update 1/4/24* Woke up this morning and 817 reviews were duplicated on our website 23 hours ago. Contacted support and Mohamed was absolutely infuriating. He tried pushing the blame on to us for importing the reviews. We have literally been driving for the past two days and have not made any changes to our website or any of the apps installed. He kept telling us to turn off the Shop App syndication setting. Fine, that will remove the duplicates. BUT that will also prevent any new reviews collected by the Shop App from being published. So why, all of a sudden yesterday, did the Shop App syndication become a problem? And why would you try to push the blame on the customer? Nothing was changed on our end.

Nov. 9, 2023

Mucho potencial pero el mismo soporte me comentó acerca de la enorme cantidad de bugs que tiene la app. No se pueden editar las reviews y el traductor no sirve para tu idioma deseado. Mucho potencial pero con esos pequeños errores prefiero pagar Loox. Una decepción.

Nov. 6, 2023

It's getting worse. Not as good as the beginning use

Nov. 1, 2023

I did a few tests and each time the name was automatically changed on the reviews. Why??

Oct. 21, 2023

Oct. 12, 2023

i havent figure how to add review to my shopify

Sept. 18, 2023

Great customer support. However, it was no good for us as they don't allow you to change star shape from rounded to hard edges. So it has a pretty cheap look and feel to it. Perhaps good for dropshipping stores but not higher end products.

Aug. 6, 2023

I recently began my Shopify journey and decided to give "Judge.me" a try. Having read numerous recommendations for its user-friendly interface and simple setup process, I was excited to get started. Pros: - Ease of Use: The app truly lives up to its reputation with an incredibly user-friendly interface. I had it up and running on my store in no time. - Functionalities: I love the customizable review requests and automatic post-purchase review requests. They seamlessly integrate with various platforms and work like a charm. - Support: Their support team was responsive when I had a query, which was a plus point for me. Cons: - Pricing: My main gripe is with the pricing of the 'Awesome' plan. While the features are undoubtedly superb, the cost seems a bit steep, especially for someone who is just starting out like me. Overall, Judge.me offers a solid product with great functionalities and is extremely easy to install. However, I would love to see a more accommodating pricing structure for those who are new to the Shopify space. It could make the difference in turning a trial user into a long-term customer.

Aug. 8, 2023

Updated. Did not have a good experience w/ their support. They tell you if your reviews are real or not and make you prove it, which isn't cool considering their agents are random people overseas with no authority or eduction surrounding your company history. Will give them a couple more stars becuase they reached out and tried to help. The interface is decent at least.

April 14, 2023

I signed up for Judge.me and immediately had issues with the formatting of the reviews on our PDPs. It is now the third day in a row where they claim to fix the issues, I check later, and the issues are still there or now exist somewhere else. Giving them another chance before I switch to a different app.

Feb. 3, 2023

I had an AWSOME and kind customer service rep once named "Thanh". Then I had the same reoccurring issue that I needed help with a month later, and got connected to a woman named "Zineb" who was very dismissive and short with me as if she could care less. Then I asked her a question, and she then asked me to elaborate just so she could send me a generic copy and paste message that didn't answer my question AT ALL (only five seconds later after I elaborated). Just plain rude to me. Not sure what her issue was. It's almost as IF she had her hopes of catching me trying to verify a fake review because she immediately asked me for proof as if I was lying when Thanh never asked that.. instead, Thanh was just very helpful and kind... . I was trying to verify a REAL customer review... which isn't something that's automatically done, you have to reach out to them to help you do that every single time.

Jan. 8, 2026

I can't stand reaching AI "Support". The human support felt like a cut and paste. They didn't acknowledge my issue. I've been with you since Sept. 2022. This will prob be the end.

Feb. 8, 2026

We are downgrading our review from 5 stars to 2 stars after several years of use, as this rating now better reflects our overall experience with Judge.me. Judge.me is clearly built with good intentions. The interface is clean, the app is easy to use, and customer support is responsive, human, and available 7 days a week. On that front, nothing to say — the team genuinely tries to help within the limits of how the product is designed. However, we are now facing a much more serious concern: we are starting to doubt Judge.me’s ability to reliably fulfill its primary purpose — collecting reviews. We have a significant number of POS sales, with real human interactions and customers who are genuinely willing to leave reviews. Even accounting for the usual delay between a purchase and a review, the gap we are seeing is far too large to be considered normal. At this point, we are no longer talking about optimization — but about trust in the system. A reminder system that works against review collection The core issue is the reminder logic. Reminders are not sent if the initial review request email is not opened. This rule is: • counter-intuitive, • poorly documented during setup, • and discovered only after investing a lot of time configuring reminders. In real-world scenarios — especially with POS customers — many people: • see the subject line but don’t have time to open, • miss the email entirely, • or intend to come back later. These are precisely the cases where reminders are most useful. Instead, the system prioritizes reminding people who already opened the email and chose not to act — which statistically makes far less sense. The result: a carefully configured reminder system that simply doesn’t trigger in many real-life situations, leading to an artificially low review rate. Needing to rely on an external tool like Klaviyo only to compensate for this design choice is not a reasonable solution. At that point, it may be more efficient to invest in another review app altogether. Growing concerns, not an isolated case After investigating further, we realized that we are not alone in experiencing unusually low review rates despite having many orders and correct setups. This reinforces our concern that this is not just a configuration issue, but a product design problem. Additional issues • The “All Reviews” page significantly hurts performance, especially on mobile, with poor LCP, TBT and CLS scores — which is a real SEO and Core Web Vitals issue. • There is still no way to create dynamic collections based on: • most-reviewed products, • best-rated products, • or recently reviewed products. • Custom questions are displayed raw and often dominate the visual space, while written reviews — which require real effort from customers — become secondary. Summarized insights (e.g. “99% of customers were satisfied”) would be far more useful and less intrusive. Final thoughts Judge.me remains a well-intentioned app with strong support, but good intentions and nice UI are not enough if the review collection mechanism itself is flawed or overly restrictive. For a review app, collecting reviews is not a secondary feature — it is the product. Right now, too many key decisions work against that goal, and that’s why we can no longer confidently recommend it as a reliable long-term solution.

March 9, 2022

Wish the app had a better UI and customization in the emails. The support is extremely helpful. Recommend it. EDIT: Make the app more customizable. Terrible customization.

May 23, 2021

The app would be fine except the website is slowing down too much. Other than that it was fine for reviews.

Jan. 9, 2021

That is a good app for upload review, I even use it with aliexpress review importer before, but it slow down my app speed so I deleted it.

Dec. 11, 2020

Hello, can we hide the judge me reviews on products page when there is No review? It scare customers.

Aug. 25, 2020

Many times the comments cannot be synchronized from AliExpress, which is very troublesome and can only be synchronized one by one. My products are too many

March 23, 2020

Excellent app, poor customer service. Need to beg and argue to get a simple task completed. Frustrating experiences. - Seriously we do not prefer any communication further on this matter. Getting one single line of liquid code already need us to send a couple of e-mails, having your CS staff saying No No No No No. Wish this review section have image upload option so I can show all people the e-mail correspondences we had yesterday.

July 18, 2019

1.Why are the commenters for each comment the same name, and the name will change, eventually becoming the last customer name for the comment； 2.The comments on the website are very slow, and the comments have not been displayed for three days.